It would have been a 5 but the ac wasn’t great and it was really hot.
percy
2024 年 6 月入住 3 晚
8/10 还可以
Erika
2024 年 6 月 12 日
满意:清洁度、员工和服务、住宿条件和设施
Love the place
Erika
2024 年 5 月入住 2 晚
2/10 糟糕
Daicel Prat
与家人及幼儿出行
2024 年 6 月 10 日
不满意:清洁度、员工和服务、住宿条件和设施
By far the worst experience that I have had vacationing in Mexico. The food is terrible. We had to rent a car and eat outside of the resort. No animation, the front desk was not helpful at all. Do not book this hotel.
Daicel Prat
2024 年 6 月入住 4 晚
10/10 超赞
Kenneth Lorin,Colorado springs
2024 年 6 月 5 日
满意:员工和服务,清洁度
Kenneth Lorin
2024 年 5 月入住 6 晚
10/10 超赞
Ralph
2024 年 6 月 4 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good food, staff was really polite, clean and well preserved rooms
Ralph
2024 年 5 月入住 7 晚
10/10 超赞
Barbara
2024 年 6 月 2 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Charming resort with beautiful buildings & the rooms were located in beautiful haciendas spread out along a picturesque walkway.
Barbara
2024 年 5 月入住 7 晚
10/10 超赞
Bethany Sue
与家人出行
2024 年 6 月 2 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent staff, loved the food, overall a great experience.
Bethany Sue
2024 年 5 月入住 4 晚
8/10 还可以
Jesus luis
与配偶出行
2024 年 6 月 2 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Todo muy bien. Lastima q me roco ley seca. Pero si regresaria. Personal muy amable
Jesus luis
2024 年 6 月入住 1 晚
6/10 一般
Kaitlyn,Dawson Creek
与配偶出行
2024 年 5 月 31 日
满意:清洁度
不满意:住宿条件和设施
This will be one of the most honest reviews you will get! First the Pros!
Pros: The location of this resort is beautiful! The main pool is right on the beach and the ocean view is stunning. I loved the jungle atmosphere of the resort and contrary to other reviews, it's not a "dark" resort - who wants a wide open, no shade resort? Not us! The trees and foliage made this resort stunning. Staff for the most part was very friendly and inviting.
Cons:
1. A/C - the Air Conditioning we realized after a few nights was not coming down. We were in villa 18. Avoid this villa if you can. The ice machine did not work in it either so we had to go to a different villa to fill our ice and fill our sink with ice because our fridge also wasn't cold enough and we were tired of drinking luke warm bottled water. We went May 21-27 so we knew it was going to be hot and just chalked the lack of A/C up to it being too hot to keep up but we rented a vehicle and went into town and their stores were nice and cold so the hot weather was no longer an excuse. We went and complained about the A/C and were told someone would be there right away to look at it. Long story short, no one came. During the period of 2 hours that we waited for something, we looked through the bad reviews which we should have done prior to our trip but we wanted to have a non-biased trip and it had good reviews overall. Almost all the bad reviews were because of the A/C. Fix it guys! Will not be back until A/C is fixed.