Exterior

Reviews of Avid Hotel Detroit Warren, an IHG Hotel

2.5 out of 5
Avid Hotel Detroit Warren, an IHG Hotel
11570 E ELEVEN MILE ROAD, Warren, MI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 307 out of 430 reviews" "
Rating 8 - Good. 79 out of 430 reviews" "
Rating 6 - Okay. 17 out of 430 reviews" "
Rating 4 - Poor. 8 out of 430 reviews" "
Rating 2 - Terrible. 19 out of 430 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Mar 2024

10/10 Excellent

Silvio

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, clean property, plenty of parking. Exactly what we needed for our quick business trip.
Stayed 2 nights in May 2024

6/10 Okay

bryant

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice n clean I jus didn’t like staff
Stayed 2 nights in May 2024

4/10 Poor

Keshia

Liked: Staff & service
Disliked: Cleanliness
Check-in was easy breezy. Breakfast was good enough my feedback would be about cross contamination with pork bacon and other sides. The domestic engineer was nice every morning. The flooring in the room is made of a weird material and seems somewhat sticky after showering, like if you walk across the room your feet pick up the unseen dirt. The staff are ALL extra friendly. There was an older gentleman who was just wonderful. The woman in the laundry room on Saturday was pleasant as well. Definitely was not my worst stay at a hotel. If the wind blew me back to Warren MI, I would stay. The location is great if you don’t rent a car.
Stayed 3 nights in May 2024

10/10 Excellent

Manzoor M, East Elmhurst

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean hotel ! Very impressive
Stayed 2 nights in May 2024

10/10 Excellent

Abbey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Desk on May 11, 2024
Dear Abbey, Thank you for taking the time to tell us about your experience at avid DETROIT - WARREN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing avidKind Regards,Tashud MiaziFront Office Manager

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 3 nights in Apr 2024
Response from Front Desk on May 11, 2024
Dear Matthew,Thank you fir choosing to stay with us! we're glad to have you at out hotel. Absolutely! A satisfying breakfast is the perfect way to start your day. If you have any favorite breakfast items or preferences, I'd love to hear them!Hope to see you soon!Kind regards,Tashud Miazi Front Office manager

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool
Stayed 1 night in May 2024
Response from Front Desk on May 11, 2024
Dear Brandon,Thank you for your feedback! We're pleased to hear that you enjoyed your stay with us and found our hotel to be nice and affordable.I'm glad you liked it! If you have any more questions or need further assistance, feel free to ask.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.Kind regards,Tashud Miazi Front Office Manager

10/10 Excellent

Jatinder

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it’s a nice and affordable hotel. not much rings and bells but it was quite and nice. coffee available all time. breakfast is nice as well.
Stayed 1 night in May 2024
Response from Front Desk on May 11, 2024
Dear Jatinder,Thank you for your feedback! We're pleased to hear that you enjoyed your stay with us and found our hotel to be nice and affordable.We understand the importance of a peaceful environment for our guests, and we're glad you found our hotel to be quiet and pleasant during your stay.We're delighted that you appreciated the availability of coffee at all times. We know how important a good cup of coffee can be, especially when you're away from home.It's great to hear that you enjoyed our breakfast offerings as well. We strive to provide a satisfying start to the day for our guests, and we're pleased that we could meet your expectations in this regard.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.Warm regards,Tashud Miazi Front Office Manager

4/10 Poor

Kendria A

Disliked: Cleanliness, staff & service
Was ok but won’t be back everyone was loud in the rooms near by toilet had problems flushing breakfast was a 3/10
Stayed 2 nights in May 2024
Response from FOM on May 8, 2024
I am so sorry you experienced a problem with your toliet, please let us know next time so that we can fix any issues for you

10/10 Excellent

Lexie

Liked: Cleanliness, staff & service, property conditions & facilities
Great clean and respectful staff
Stayed 1 night in May 2024
Response from Front Desk on May 7, 2024
Dear Lexie,Thank you so much for your fantastic review and for highlighting our clean facilities and respectful staff. We take pride in maintaining a welcoming and tidy environment, and it’s wonderful to know that these efforts contributed positively to your experience. We look forward to having you as our guest again soon!Warm Regards,Tashdu MiaziFront Office Manager

10/10 Excellent

Ray, Michigan City

Stayed 3 nights in Apr 2024
Response from Front Desk on May 7, 2024
Dear Ray,Thank you so much for your wonderful review! We are thrilled to hear that you had such a great experience with us. Your satisfaction is our top priority, and it's fantastic to know we met your expectations.We look forward to welcoming you back soon for another stellar visit!Warm regards,Tashud MiaziFront Office Manager

10/10 Excellent

Ce Cil, East York

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What wonderful staff! From the moment I walked into the property, the staff were so friendly at the front desk. As my husband and I were leaving for dinner, the staff checked in to make sure everything was good. The facilities are great and clean. Even the free breakfast was so great with so many choices. We were so impressed!
Stayed 1 night in May 2024
Response from Front Desk on May 7, 2024
Dear Ce Cil,Thank you so much for sharing such a glowing review! We are absolutely delighted to hear about your wonderful experience from the moment you arrived. Our front desk team aims to make every guest feel welcomed and valued, and it’s fantastic to know they succeeded with you. We’re also thrilled that you enjoyed our facilities, the cleanliness, and the variety offered at our complimentary breakfast. Your kind words are greatly appreciated, and we look forward to impressing you again on your next visit!Warm Regards,Tashud Miazi Front Office Mamager

10/10 Excellent

Adriana Guadalupe Hurtado

Liked: Cleanliness, staff & service, property conditions & facilities
Clean!!!
Stayed 1 night in Apr 2024
Response from Front Desk on May 7, 2024
Dear Guest, Thank you so much for your wonderful review! We are thrilled to hear that you had such a great experience with us. Your satisfaction is our top priority, and it's fantastic to know we met your expectations. We look forward to welcoming you back soon for another stellar visit!Warm Regards,Tashud MiaziFront Office Manager

10/10 Excellent

Toyania

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean
Stayed 1 night in Apr 2024
Response from Front Desk on May 2, 2024
Dear Toyania,Thank you so much for your glowing review and for awarding us a perfect score! We are thrilled to hear that you found our hotel beautiful and immaculately clean. Our staff takes great pride in maintaining our facilities and ensuring that every corner of our property is spotless for our guests.It’s wonderful to know that these aspects contributed positively to your experience with us. Your appreciation means the world to our team and motivates us to uphold our high standards.We can't wait to have the opportunity to host you again soon. Thank you once again for choosing [Hotel Name].Warmest regards,Tashud MiaziFront Office Manager

8/10 Good

Alvart

Liked: Cleanliness, property conditions & facilities
It is nice, modern and clean hotel but they gave just one towel a day. The funny thing the receptionest said that I should use it two time.
Stayed 3 nights in Apr 2024
Response from Front Desk on May 2, 2024
Dear Alvart,Thank you for taking the time to share your experience and for your kind words about our hotel being nice, modern, and clean. We are glad these aspects made your stay enjoyable.We apologize for any inconvenience caused by the towel policy. We strive to ensure all our guests have everything they need and your feedback is crucial in helping us improve our services. We'll certainly review our amenities provision to better accommodate our guests' needs in the future.Thank you again for choosing Avid Hotel. We hope to have the opportunity to welcome you back, ensuring a more comfortable and seamless experience.Warm regards,Tashud Miazi Front Office Manager

8/10 Good

Susan, Bulverde

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed very comfortable. Shower had low water pressure on top floor. Refrigerator and hair dryer in room nice. Weight room missing some hand weights. Staff very accommodating.
Stayed 4 nights in Apr 2024
Response from Front Desk on May 2, 2024
Dear Susan,Thank you so much for your detailed review of your recent stay at our hotel. We are delighted to hear that you found the bed comfortable and appreciated the in-room amenities like the refrigerator and hair dryer. It’s also wonderful to know that our staff made your stay more accommodating.We apologize for the issues you experienced with the shower water pressure on the top floor and the missing hand weights in the weight room. Your comfort and satisfaction are of utmost importance to us, and we are already looking into these matters to ensure they are resolved promptly.Thank you for bringing these issues to our attention and for your kind words. We look forward to welcoming you back to Avid Hotel and ensuring an even more satisfying experience on your next visit.Warmest regards,Tashud MiaziFront Office Manager

10/10 Excellent

Morgan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No frills 1 night stay. I did have to freshen up the shower area myself but the staff gladly gave me supplies to do so. Other then that everything was clean, it was quiet and walkable to Tim Hortons/ gas station. 20 mins to Little Ceasars Arena
Stayed 1 night in Apr 2024
Response from Front Desk on May 7, 2024
Dear Morgan,Thank you for taking the time to review your stay with us. We're glad to hear that overall, you found your accommodation clean and conveniently located near amenities and Little Caesars Arena. We apologize for the inconvenience you experienced with the shower area, but are pleased to know our staff was helpful in providing you with the necessary supplies. We appreciate your understanding and hope to welcome you back for a flawless experience next time.Warm Regards,Tashud MiaziFront Office Manager

10/10 Excellent

Juan

Stayed 1 night in Apr 2024
Response from Front Desk on May 11, 2024
Dear Juan,Thank you for taking the time to tell us about your experience at avid DETROIT - WARREN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing avidKind regards,Tashud MiaziFront Office Manager

10/10 Excellent

Carolyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the room and the organization of the room
Stayed 1 night in Apr 2024
Response from Front Desk on May 7, 2024
Dear Carolyn, Thank you for your wonderful review! We are thrilled to hear that you enjoyed the room and appreciated the thoughtful organization of the space. It’s our goal to provide a comfortable and convenient environment for all our guests. We look forward to welcoming you back soon for another delightful stay!Warm Regards,Tashud Miazi Front Office Mangaer

8/10 Good

Sydney

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was fantastic, extremely helpful and very nice. Very clean establishment, it doesn’t have all the bells and whistles but you pay for what you get! Breakfast was rated high for hotels. I thought it was mid range. Very basic. Again, extremely clean & very nice environment. Just missing a few amenities.
Stayed 2 nights in Apr 2024
Response from Front Desk on May 7, 2024
Dear Sydney,Thank you for taking the time to leave us a review. We're delighted to hear that you found our staff fantastic and our establishment extremely clean and welcoming. We appreciate your honest feedback on our breakfast offerings and amenities. Your comments are invaluable as we continue to enhance our guest experience. We're glad that you enjoyed your stay overall and hope to impress you with further improvements on your next visit.Warm regards,Tashud Miazi Front Office Manager

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Front Desk on May 7, 2024
Dear Juan,Thank you so much for your wonderful review! We are thrilled to hear that you had such a great experience with us. Your satisfaction is our top priority, and it's fantastic to know we met your expectations. We look forward to welcoming you back soon for another stellar visit!Warm RegardsTashud MiaziFront Office Manager

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in room 212 was nice and very clean thank u guys will be back soon!!!!!!😉
Stayed 2 nights in Apr 2024
Response from Front Desk on May 7, 2024
Dear Anthony,Thank you so much for your fantastic review and for choosing to stay with us! We are thrilled to hear that you enjoyed your time in room 212 and found everything to your satisfaction. We can't wait to welcome you back soon for another wonderful visit. Thanks again, and see you soon! Warm Regards,Tashud MiaziFront Office Manager

10/10 Excellent

Tracey A

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean very nice all the people were very helpful. If it’s for business it’s a perfect location. Thank you for making it such a nice day for us.
Stayed 4 nights in Apr 2024
Response from Front Desk on May 7, 2024
Dear Tracey,Thank you for your wonderful review and kind words about our cleanliness, staff, and location. We're delighted to hear that our hotel served as the perfect base for your business needs and that our team could contribute to making your stay enjoyable. We appreciate your feedback and look forward to welcoming you back soon for another pleasant visit. Thank you for choosing us!Warm Regards,Tashud MiaziFront Office Manager

6/10 Okay

Hang

Traveled with group
Liked: Property conditions & facilities
Disliked: Staff & service
Been having a difficult time modifying bookings and processing refunds. Hotel says they credited back Expedia, Expedia says cannot reach hotel to verify refund. Night time & weekend staff have very limited ability to help customers in need at night despite understanding our problem. Indian guy at the desk on Saturday morning was very kind and helpful in other respects. Breakfast was full of single-use plastics, hope to see more eco-friendly materials. Clean hotel otherwise :) Location is near the highway but far from what Detroit and Royal Oak truly have to offer int heir respective downtowns. Appreciate that a gas station and Tim Hortons coffee shop share the same plaza.
Stayed 1 night in Mar 2024
Response from Front Desk on May 7, 2024
Dear Hang,Thank you for taking the time to provide feedback on your recent stay. We sincerely apologize for the difficulties you encountered with booking modifications and refunds. We are actively working to improve communication between our team and booking partners to ensure smoother experiences in the future. We're pleased to hear that our staff, particularly the individual who assisted you on Saturday morning, was helpful and kind.We also appreciate your comments on our use of single-use plastics at breakfast. We are continually looking for ways to become more eco-friendly and your suggestion is valuable to us. We're glad that you found our location convenient and our hotel clean. We hope to have another opportunity to better serve you and show you the improvements based on your feedback.Kind Regards,Tashud Miazi Front Office Manager

10/10 Excellent

Lorraine

Stayed 5 nights in Mar 2024
Response from Front Desk on May 2, 2024
Dear Lorraine,Thank you so much for your fantastic review and for giving us a perfect score! We are absolutely delighted to hear that you had a wonderful experience at our hotel. Our team is deeply committed to ensuring every guest feels right at home, and it’s a joy to know that we met your expectations.Your kind words about our amenities and service are greatly appreciated and motivate us to continue providing exceptional experiences. If there was any particular aspect of your stay that you enjoyed the most, we would love to hear more about it!We look forward to welcoming you back in the near future. Thank you once again for choosing Hotel Avid.Warm Regards,Tashud Miazi Front Office Manage

10/10 Excellent

bill

Stayed 1 night in Apr 2024
Response from Front Desk on May 2, 2024
Dear Bill,Thank you so much for your fantastic review and for giving us a perfect score! We are absolutely delighted to hear that you had a wonderful experience at our hotel. Our team is deeply committed to ensuring every guest feels right at home, and it’s a joy to know that we met your expectations.Your kind words about our amenities and service are greatly appreciated and motivate us to continue providing exceptional experiences. If there was any particular aspect of your stay that you enjoyed the most, we would love to hear more about it!We look forward to welcoming you back in the near future. Thank you once again for choosing Hotel Avid.Warm Regards,Tashud Miazi Froont Office Manager

10/10 Excellent

Kirstie

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 12, 2024
Dear Kirstie,Thank you so much for taking the time to leave such a glowing review! We are thrilled to hear that your stay with us was nothing short of exceptional. Providing top-notch service and ensuring our guests have a memorable experience is our utmost priority, and it's incredibly rewarding to know that we succeeded in achieving that goal during your visit.Your generous feedback truly means the world to us and serves as a great source of motivation for our team. We will continue to strive for excellence in all aspects of our hospitality to ensure that every guest feels as delighted as you did.We sincerely appreciate your patronage and look forward to welcoming you back to [Hotel Name] for another wonderful stay in the near future.Warm regards,Tashud MiaziFront Office Manager

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine except for the pot smoke at night.
Stayed 2 nights in Mar 2024
Response from Front Desk on Apr 13, 2024
Dear Joseph,Thank you for choosing to stay with us at Hotel Avid and for sharing your feedback about your recent experience. We are glad to hear that overall your stay was satisfactory, but we are deeply concerned to learn about the issue you encountered regarding pot smoke during the night.Maintaining a peaceful and comfortable environment for all our guests is of utmost importance to us, and we apologize for any inconvenience or discomfort caused by this disturbance. Please rest assured that we take such matters seriously and will be taking immediate steps to address the situation.We will be reinforcing our hotel policies and increasing monitoring efforts to ensure that all guests adhere to our guidelines regarding smoking and noise levels. Additionally, we encourage guests to notify our staff immediately if they encounter any disruptions to their stay, as we are committed to promptly addressing and resolving such issues to the best of our ability.We sincerely apologize for any inconvenience this incident may have caused you, and we appreciate your understanding and patience as we work to rectify the situation.Thank you once again for bringing this matter to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and peaceful stay.Warm regards,Tashud MiaziFront office Manager

10/10 Excellent

Angela, Ajax

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room and bathroom look updated and were clean
Stayed 1 night in Feb 2024
Response from Front Desk on Apr 5, 2024
Dear Angela,Thank you for your delightful feedback! We're thrilled to learn that you found your room and bathroom to be both updated and immaculately clean during your recent stay with us. Maintaining a comfortable and inviting environment for our guests is of utmost importance to us, and it's wonderful to hear that we hit the mark.Should your travels bring you back to our area, we'd be honored to host you again and provide another exceptional experience. If there's anything specific you'd like for your next stay, please don't hesitate to let us know. We're always here to ensure your comfort and satisfaction.Warm regards,Tashud Miazi Front Office Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, quiet, clean and have breakfast in in the morning. Can’t beat it.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 29, 2024
Dear David,Thank you for your wonderful review! We're delighted to hear that you found our hotel to be a peaceful oasis, appreciated our commitment to cleanliness, and enjoyed starting your day with our breakfast offerings. We strive to provide an unbeatable experience for our guests, and it sounds like we hit the mark for you. We look forward to welcoming you back soon for another enjoyable stay. Your satisfaction is our top priority, and we can't wait to serve you again in the future.Kind Regards,Tashud MiaziFront Office Manager

10/10 Excellent

Jaman

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice and clean very friendly helpful staff breakfast was good all for a great price 👍
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 29, 2024
Dear Jaman,Thank you so much for sharing your positive experience with us! It's wonderful to hear that you found our facilities to your liking, our staff friendly and helpful, and our breakfast enjoyable, all at a great value. We strive to provide a high-quality experience for all our guests, and your feedback is a delightful affirmation of our efforts. We look forward to the opportunity to welcome you back in the future for another stay that meets your expectations. Your satisfaction and well-being are our top priorities. Thanks again for choosing us and for your kind words!Kind regards,Tashud MiaziFront Office Manager

8/10 Good

Cara

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful.
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 29, 2024
Dear Cara,It's wonderful to hear that you found our staff to be both friendly and helpful during your stay! We believe that a welcoming and supportive team is key to creating a memorable hotel experience, and your feedback affirms our commitment to guest satisfaction. Thank you for taking the time to share your positive experience. We look forward to welcoming you back and continuing to provide you with exceptional service.Kind Regards,Tashud MiaziFront Office Manager

10/10 Excellent

Everald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing property. I would recommend not limiting paying guest to not have visitors past 10pm. I understand the noise concern but that can easily be fixed on a case by case basis. Otherwise, amazing hotel.
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 29, 2024
Dear Everald,Thank you for taking the time to share your feedback about our property. We're thrilled to hear you found our hotel amazing and are considering recommending it to others. Your satisfaction and enjoyment are paramount to us.Regarding your concern about the visitor policy, we appreciate your perspective and understand the importance of flexibility for our guests. Our intention with the current policy is to ensure all guests enjoy a peaceful and undisturbed stay, particularly during the late hours. However, we recognize the value in evaluating our policies to better accommodate the needs and preferences of our guests while maintaining a comfortable environment for everyone.We will take your suggestion into careful consideration and explore ways to address noise concerns more individually, without compromising the comfort and security of our guests. Your feedback is invaluable in helping us improve and provide an even more welcoming and accommodating experience for all our guests.Thank you again for your kind words about our hotel, and for bringing your concerns to our attention. We look forward to the possibility of welcoming you back in the future and hope to exceed your expectations in every aspect of your next stay.Kind Regards,Tashud MiaziFront Office Manager

10/10 Excellent

malcolm

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and the staff was very helpful
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 22, 2024
Dear Malcolm,Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you found the property very clean and our staff very helpful during your stay. Our team takes great pride in maintaining high standards of cleanliness and service, and your feedback is a wonderful affirmation of their efforts.We understand that the hospitality and the cleanliness of a hotel significantly impact the overall guest experience, and we are delighted to know we met your expectations in these areas. Our staff is dedicated to providing friendly and attentive service to ensure all our guests feel valued and cared for.We sincerely appreciate your kind words and are encouraged to continue our commitment to excellence. Your satisfaction is our top priority, and it brings us great joy to know that we were able to contribute positively to your stay.Thank you once again for choosing our hotel, and we look forward to the opportunity to welcome you back in the future for another enjoyable experience.Warm regards,Tashud MiaziFront Office Manager

8/10 Good

Renecis

Liked: Cleanliness, staff & service, property conditions & facilities
Well clean n organized n staff was nice n welcoming
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 12, 2024
Dear Renecis,Thank you so much for your kind words and positive feedback! We're delighted to hear that you had a great experience with our front desk clerk and that you found our rooms to be clean and well-equipped with all the necessities. Our team is committed to providing a welcoming and comfortable stay for every guest, and we're thrilled to know that we've succeeded in making your visit enjoyable. We truly appreciate your decision to stay with us again in the future and look forward to welcoming you back!Warm Regards,Tashud MiaziFront Office Manager

10/10 Excellent

Agron

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice and clean!! Location was very convenient. Enjoyed our stay!!
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 12, 2024
Dear Agron, Thank you so much for your kind words and positive feedback! We're delighted to hear that you had a great experience with our front desk clerk and that you found our rooms to be clean and well-equipped with all the necessities. Our team is committed to providing a welcoming and comfortable stay for every guest, and we're thrilled to know that we've succeeded in making your visit enjoyable. We truly appreciate your decision to stay with us again in the future and look forward to welcoming you back!Warm Regards,Tashud MiaziFront Office Manager

10/10 Excellent

Donovan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is worker name Ashley. She is wonderful
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 10, 2024
Dear Donovan,Thank you for your glowing review! We are thrilled to hear that your experience with Ashley was nothing short of wonderful. Ashley takes immense pride in delivering exceptional service, and your acknowledgment of her efforts means the world to us. We will be sure to pass along your kind words to Ashley, as they serve as a great source of motivation for her and the entire team.We hope to have the pleasure of welcoming you back soon for another fantastic stay.Warm regards,Tashud MiaziFront Office Manager

10/10 Excellent

Kathryn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was on top of everything and the room is simple, clean and offered usb outlets which is great.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 10, 2024
Dear Kathryn,Thank you for taking the time to share your positive experience with us! We're delighted to hear that our staff's attentiveness contributed to your enjoyable stay. Providing exceptional service is our priority, and we're thrilled that you found our team to be on top of everything.It's also wonderful to hear that you appreciated the simplicity and cleanliness of your room, along with the convenience of USB outlets. We strive to ensure that our accommodations meet the needs and preferences of our guests, and your feedback reaffirms that we're on the right track.We look forward to welcoming you back for another great stay in the future!Warm regards,Tashud Miazi Front Office Manager

6/10 Okay

Ashleigh

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
I waited 40 minutes for my room to be ready. And when I got inside it was nice it was clean. The bed was beautiful. I really enjoyed my stay other than the wait and a few other incidents. With the security deposit as well as not being able to adjust your reservation. The customer service was great
Response from Front Desk on Mar 5, 2024
Dear Ashleigh,Thank you for taking the time to share your feedback regarding your recent stay with us. We deeply apologize for the inconvenience you experienced with the delay in getting your room ready. We understand how precious your time is, especially when traveling, and we're sorry that this aspect of your visit did not meet your expectations.We're delighted to hear that once you entered your room, you found it to be nice, clean, and beautifully prepared. We take great pride in our housekeeping standards and are pleased that the comfort and aesthetics of the room contributed positively to your experience.We also appreciate your feedback concerning the security deposit and reservation adjustment policies. We strive to provide clear communication about our policies to all guests, and we regret any inconvenience or confusion you experienced in this regard. Your comments are invaluable, and we will certainly review our procedures to see where we might improve our services and flexibility.Regarding your experiences with our customer service team, it is heartening to hear that you found their service great. Our team members work diligently to provide friendly, helpful, and efficient service, and they will be encouraged by your kind words.Once again, we apologize for the initial wait and the few other incidents you encountered. We are grateful for your understanding and truly hope that these aspects did not significantly detract from your overall enjoyment of your stay.We value your patronage and look forward to welcoming you back, hopefully under better circumstances, where we can provide you with a seamless and exceptional experience from start to finish.Warm regards,Tashud Miazi Front Office Manager

10/10 Excellent

Christian

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
I love it, it’s extremely nice and quite
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 5, 2024
Dear Christian, Thank you for your wonderful feedback! We are so pleased to hear that you found our hotel to be extremely nice and quiet. Our team works hard to create a welcoming and serene environment for our guests, and we are thrilled to know we hit the mark for you.Your satisfaction is our top priority, and we are delighted that you loved your experience with us. It is always encouraging to hear such positive feedback, which serves as a great motivator for our team to continue delivering exceptional service and maintaining a peaceful atmosphere.We truly appreciate you choosing our hotel for your stay and look forward to having the opportunity to host you again soon. Should you have any requests or need assistance during your future visits, please do not hesitate to reach out to us.Warm regards,Tashud MiaziFront Office Manager

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 27, 2024
Dear Nicholas,Thank you so much for your wonderful review and for awarding us a perfect score! We are thrilled to hear that you had an exceptional stay with us and that we were able to meet and exceed your expectations.Our team works hard to provide a welcoming and comfortable environment for all our guests, and it's heartening to know that our efforts have made a positive impact on your stay. Whether it was the cleanliness of our rooms, the quality of our services, or the friendliness of our staff, we're glad you enjoyed every aspect of your experience with us.We truly appreciate you choosing Hotel Avid for your stay and taking the time to share your feedback. It would be our pleasure to welcome you back in the future for another memorable visit. Please do not hesitate to contact us directly for any special requests or if there's anything we can do to make your next stay even more enjoyable.Thank you once again for your kind words. Wishing you safe travels until we have the pleasure of serving you again.Warmest regards,Tashud Miazi Front Office Manager

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaned my room everyday
Stayed 3 nights in Feb 2024
Response from Front Desk on Feb 16, 2024
Dear Joseph, Thank you for taking the time to share your experience with us. We are thrilled to hear that you appreciated our daily housekeeping services. At our hotel, we strive to ensure that every aspect of your stay is comfortable and convenient, and it's rewarding to know we succeeded in making your visit enjoyable with a clean and fresh environment every day.Our housekeeping team works diligently to maintain our high standards of cleanliness and hygiene, and your acknowledgment serves as a wonderful testament to their hard work and dedication. We believe that a clean and well-maintained room is fundamental to a pleasant hotel experience, and we're glad that this contributed positively to your stay.We look forward to welcoming you back in the future for another delightful stay. Should you have any further feedback or needs for your next visit, please do not hesitate to let us know. Your satisfaction is our top priority, and we are committed to continually providing exceptional service and accommodation to our guests.Warmest regards,

10/10 Excellent

Ginger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 16, 2024
Dear Ginger,Thank you for taking the time to share your experience with us. We are thrilled to hear that you appreciated our daily housekeeping services. At our hotel, we strive to ensure that every aspect of your stay is comfortable and convenient, and it's rewarding to know we succeeded in making your visit enjoyable with a clean and fresh environment every day.Our housekeeping team works diligently to maintain our high standards of cleanliness and hygiene, and your acknowledgment serves as a wonderful testament to their hard work and dedication. We believe that a clean and well-maintained room is fundamental to a pleasant hotel experience, and we're glad that this contributed positively to your stay.We look forward to welcoming you back in the future for another delightful stay. Should you have any further feedback or needs for your next visit, please do not hesitate to let us know. Your satisfaction is our top priority, and we are committed to continually providing exceptional service and accommodation to our guests.Warmest regards,Tashud Miazi Front Office Manager

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 16, 2024
Dear Mike,Thank you very much for sharing your review and for rating your stay with us an 8 out of 10. We are delighted to know that you had an enjoyable experience at our hotel. Your feedback is invaluable to us as it helps in our continuous effort to offer exceptional service and a memorable stay for all our guests.We are curious and keen to learn about any specific aspects of your stay that stood out as positive and, equally important, any areas where you feel we could improve. Our goal is to not only meet but exceed our guests' expectations, and understanding your perspective is crucial in guiding our efforts to enhance our services and facilities.We hope to have the pleasure of welcoming you back in the near future. If there's anything we can do to make your next stay even more enjoyable, please do not hesitate to reach out to us. Your comfort and satisfaction are our top priorities, and we are committed to providing you with an even better experience on your next visit.Warm regards,Tashud MiaziFront Office Manager

10/10 Excellent

Qusai

Stayed 1 night in Feb 2024
Response from Front Desk on Mar 22, 2024
Dear Guest,Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you found the property very clean and our staff very helpful during your stay. Our team takes great pride in maintaining high standards of cleanliness and service, and your feedback is a wonderful affirmation of their efforts.We understand that the hospitality and the cleanliness of a hotel significantly impact the overall guest experience, and we are delighted to know we met your expectations in these areas. Our staff is dedicated to providing friendly and attentive service to ensure all our guests feel valued and cared for.We sincerely appreciate your kind words and are encouraged to continue our commitment to excellence. Your satisfaction is our top priority, and it brings us great joy to know that we were able to contribute positively to your stay.Thank you once again for choosing our hotel, and we look forward to the opportunity to welcome you back in the future for another enjoyable experience.Warm regards,Tashud MiaziFront Office Manager

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel
The hotel is new and spotless. Every corner shines. The room layout is very efficient. No closet, but hooks along the wall with a few hangers. TV and WiFi were flawless. Breakfast was complete and well stocked. Bed was a little hard for me, but I like plush more than most do!
Stayed 2 nights in Feb 2024
Response from Front desk on Feb 6, 2024
Dear Andrew, Thank you for taking the time to share your thoughts about your recent stay with us. We are delighted to hear that you appreciated our hotel's cleanliness and the efficiency of our room layout. Our team works tirelessly to ensure every corner shines and that our amenities, such as the TV and WiFi, function flawlessly to enhance your stay. It's also great to know that our breakfast selection met your expectations and was well stocked for your enjoyment. We understand that mattress firmness is a matter of personal preference, and we're sorry to hear that the bed was a bit hard for your liking. Your feedback is invaluable, and we will consider it as we continually strive to accommodate the comfort preferences of all our guests.Thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future, where we will do our best to ensure your stay is nothing short of exceptional. Kind Regards,Tashud MiaziFront Office Manager

10/10 Excellent

Bobbi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 8, 2024
Dear Bobbi,Certainly! Crafting a response to a perfect score review is an excellent opportunity to express gratitude, reinforce positive experiences, and encourage future visits. Here's a personalized example you can tailor to your needs:Dear [Guest's Name],Thank you so much for your wonderful review and for rating your stay with us a perfect 10/10! We are thrilled to hear that you had such a fantastic experience at our hotel.Your kind words are a true testament to our team's dedication to providing exceptional service and ensuring that every guest feels welcomed, comfortable, and valued. We're glad that you enjoyed the amenities and services we offer, and we hope they made your stay even more memorable.It was truly a pleasure to host you, and we're so grateful you chose us for your stay. Your feedback is incredibly motivating and encourages us to continue striving for excellence in everything we do.We look forward to welcoming you back for another outstanding experience. Until then, should you have any further feedback or need assistance with future bookings, please do not hesitate to reach out to us.Warmest regards,Tashud MiaziFront Office Manager

10/10 Excellent

Adam

Traveled with family and small children
Liked: Cleanliness, amenities
Very nice staff, very clean rooms.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 2, 2024
Dear Guest,Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you found our staff to be very nice and our rooms to be very clean. Our team works hard to ensure every guest feels welcomed and enjoys a comfortable stay, so your feedback is incredibly rewarding.We're glad that these aspects of your visit stood out to you, and we hope they made your stay more enjoyable. It's always our goal to provide a welcoming atmosphere and impeccable cleanliness for all our guests.Should your travels bring you back to our area, we would be delighted to welcome you again. Please do not hesitate to contact us for any future bookings or if there's anything more we can do to make your next stay even more pleasant.Warmest regards,Tashud MiaziFront Office Manager

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk on Feb 1, 2024
Dear Michelle,Thank you so much for taking the time to share your wonderful experience at our hotel! We are delighted to hear that you had an amazing stay with us.It's our constant endeavor to provide our guests with exceptional service and create memorable experiences, and your feedback is incredibly rewarding for our team. We are thrilled to learn that you enjoyed your time with us and that we could meet your expectations.If there is anything specific you loved about your stay or any suggestions you may have for improvement, please feel free to share. Your feedback is invaluable to us as we strive to continuously enhance our services.Once again, thank you for choosing our hotel, and we look forward to serving you again soon!Warmest regards,Tashud MiaziFront Office Manager