Brockville Long Swamp Fen Provincial Park Tours

Les Suites is located in a very central area, steps away from everything, really. Unfortunately, this also means that it is surrounded by vagrants, garbage, broken glass on sidewalks, and a lot of noise from nighttime drag racing and parties. There were also parties happening on our floor itself, well into the wee hours of the morning. Our suite was on the 17th floor. Perhaps newer windows could mitigate outside noise? We were also happy to be able to bring our dog along with us. Air conditioning was convenient and easy to regulate; the suite was large and comfortable. However, the pullout couch mattress was very thin. Our son ended up sleeping on the closed couch. Not ideal, but luckily we were only there for two nights. The first night there were only two bath towels, despite the reservation for three guests. There was a half used moisturizer on the vanity and no bar soap. Upon request, I was told that they had run out. We had to use shower gel to wash our hands and the next day went out to buy some. Similarily, the kitchen had no paper towel, dish towel or sponge on arrival. We ended up having to purchase paper towel and sponge the next day. A dish towel was provided by housekeeping the next day. We were lucky to be able to use the exercise room and pool. Very fun, though towels were pretty old and rough. All in all, an average stay for the price. If we come back, we'll bring an air mattress, pool towels, ear plugs and basic kitchen supplies.

Very accommodating staff, nice room and shower.. great location … good breakfast. would return

Everything was fine except for 1 big problem. At checkout the person said that a receipt will be emailed to me, as the printed receipt was unclear due to a printer problem. Well, the receipt did not come. It took 3 emails to correct an error of misunderstanding on the hotel's part, as they were not planning to email a receipt. Finally a receipt did arrive. I do not understand the problem. It should not be difficult to fulfill their promise to email a receipt. This is not the way things should be for a hotel of this price range. This is unfortunate as it spoiled what was a very good stay otherwise. The concierge was excellent.