521 Preferred 1 Bedroom Unit | Private kitchen | Fridge, microwave, oven, stovetop
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Reviews of Crystal Chalets Condominiums at Crystal Mountain Ski Resort

3 out of 5
Crystal Chalets Condominiums at Crystal Mountain Ski Resort
33613 Crystal Mountain Blvd, Crystal Mountain, Enumclaw, WA

Reviews

7.4

Good

Rating 10 - Excellent. 13 out of 48 reviews" "
Rating 8 - Good. 16 out of 48 reviews" "
Rating 6 - Okay. 12 out of 48 reviews" "
Rating 4 - Poor. 5 out of 48 reviews" "
Rating 2 - Terrible. 2 out of 48 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

6/10 Okay

Heidi H

Traveled with family
Liked: Cleanliness
Stayed 2 nights in Jan 2024

10/10 Excellent

Pamela

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The mountainous view from the chalet decks just can’t be beat! My only complaint is where they chose to park RVs for summertime help. none the less, it’s easy to tune out the rigs if you stay in an upper chalet. Fully equipped. Our unit also had a heated bathroom floor which was a bonus. Self check in work well and the on-site manager was additionally very helpful. Suite was within an Older building with a slight stale smell that dissipated once the room was aired out. Better stale air than masking odors! It was a Long walk for carrying stuff. but very low summer occupancy meant the quiet at night was heavenly. Easy access to the North side of Mt Rainier trails! I will stay again. Viewing deck with western sunshine was so awesome.
Stayed 3 nights in Jul 2023
Response from On-site on Aug 5, 2023
Thank you for staying with us!

10/10 Excellent

Xiao

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location and the restaurants around property has great food. 5 minutes walk to crystal mountain trails and gondolas. It’s great value for location. The chalets do share very thin wall so you can hear your neighbors but quite hours are 10pm to 8am. Chad and Alice are great hosts!
Stayed 2 nights in Sep 2022

8/10 Good

Shelly

Traveled with partner
Liked: Cleanliness, amenities
Very dusty and it was a little difficult to climb all the stairs when bringing in luggage or groceries. Loved the view, loved the layout of the condo
Stayed 2 nights in Sep 2022

8/10 Good

Suk Yee, Fremont

Traveled with group, Traveled with partner
Liked: Cleanliness
The place was clean and well equipped but too many steps.
Stayed 2 nights in Aug 2022

10/10 Excellent

sue

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jul 2022

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness
Dirty.Not for families or mid age to older crowd.
Had no idea there are no elevators until last minute. They don’t have all the pertinent information posted clearly. The bathroom toilet had urine stains. The bathtub was dirty. The refrigerator was dirty. Seems like they make the renters clean up before they leave and then do bare minimum cleaning for the next client. Was NOT worth the price. They give you ONE towel per person and you hav to test a number and ask if you need another. Hauling luggage back and forth was AWFUL. Maybe this is okay for super fit, young and active hikers and campers. I wouldn’t stay here again because of the cleanliness and lack of statue case. If they can put an elevator and clean the place better, I would pay to stay there again. Otherwise, definite no. They just be banking, charging what they do and having the facility setup and maintained the way they do.
Stayed 2 nights in Aug 2022

4/10 Poor

Barbara, Cache

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Very dissatisfied with this property. The property description stated you must be able to climb stairs. It didn't state that you needed to climb 5 flights of steep metal stairs before you got to the actual property itself. Depending on what floor you are on, you will have to climb another 1-2 flights of stairs after that. There is no ramp or elevator so you must carry everything up the stairs. I also do not recommend renting this property in warm weather. When we stayed the temperature was 85 degrees outside. When we checked in, the temperature inside the unit was at least 90 degrees & didn't decrease much. The metal blinds on the windows facing west didn't have any sort of black out feature. The door leading to the balcony was class without any type of shade. This turned the unit into an oven. There was a tiny 6 inch fan by one side of the bed and that was it. The inside of the property was very clean and had everything you would need for your stay. However, between the heat & the stairs, we were so uncomfortable we checked out a day early.
Stayed 2 nights in Jul 2022

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The unit was very nice with a great view of the mountains. It is in 1980s style, well maintained. It is a workout to get to it though, we counted 121 steps! You can ask for assistance in getting your stuff up those steps.
Stayed 2 nights in Aug 2022

8/10 Good

Ryan

Traveled with group, Traveled with family
Liked: Amenities, property conditions & facilities
Super close to Crystal Mountain ski lodge entrance. Well stocked kitchen and comfy beds. Wifi was good.
Stayed 2 nights in Apr 2022

10/10 Excellent

Christopher

Traveled with group
Liked: Cleanliness, room comfort
i broke my leg, and was mostly in the hospital - but my friend had a good time.
Stayed 2 nights in Jan 2022

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Not a bad option if you want to ski at crystal. There is parking in front of the chalet (you can get there by driving right up to bus drop off point near the ticket station at the front of lot A and then taking a little road to the left up the hill past some other chalets). As others have said the walls are a bit thin so you'll hear your neighbors if they're loud. Wasn't much of an issue for us. The stairs up from the carpark are quite something, maybe equivalent to 6 flights, so you'll get a workout. We didn't find a way to ski-in or ski-out so we had to walk to the ski area which again is a fair walk, but it is mostly flat. The unit itself was nicely appointed, nice kitchen/living room and a bedroom that slept 4. Balcony that looks down towards the carpark is also nice. Dining options seemed limited. We cooked dinner each night in the room with food we brought from home which worked out ok, but we were only there 3 nights. Overall given the price I think next time we'd just go to Whistler. Longer drive, but bigger mountain, more shopping and dining options, less stairs and walking.
Stayed 3 nights in Dec 2021

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Small, but a good use of space. Well furnished. A bit overpriced.
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Condo was clean but outdated and very cramped with space. No ladder to go to bunk bed on top. And toilet kept clogging. Nice location- a 31/2 star.
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We like the location, it’s a walking distance to the gondola rides and the view is beautiful! We didn’t like the fact that you will hear loud footsteps of the other guests who are preparing to leave the unit early in the morning like around 5am. I think they’re going for an early hike but it literally woke us up two mornings in a row. We stayed for 2 nights. And they went up and down back and forth several times, without thinking of the other guests who are still sleeping. My kids told me that they got awakened by the loud footsteps and loud voices. So if you’re not an early riser and not a hiker I would not recommend you to stay here but if you don’t mind hearing noises this would be a good place to stay. The unit is complete with almost everything, I said almost because they don’t have built in USB or even a portable one. It just so happens that my husband forgot to bring his own. Luckily I brought mine but I think it will be nice if they have at least one USB port. Now a days it’s part of everything. All in all we like the unit we stayed in but again for someone who likes to have a quiet place to sleep until 7am this won’t be an ideal place. But if your a hiker and early riser this is a good place for you.
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveler

Traveled with family
Convenient Location, Beautiful Views, Worn Property My wife and I stayed at Crystal Chalets for 3 nights beginning Monday, March 29th, 2021 Amazing - The view from the balcony was exceptional. It is an easy and generally flat walk to the base. The skiing at Crystal is wonderful. OK Room itself was clean and comfortable. Space is at a premium. Great for a couple. It would have been tight if a family of 4 was going to stay. The condo is showing signs of vigorous use with minor damage to the inside right door threshold and other signs of wear and tear. Appliances and heat all worked great. Serviceable is a good word for the unit we stayed in. Could have used attention - The directions to the parking were not as clear as they could have been. They would have worked great in summer. Not so much when traffic is more restricted by snow berms and the need for one way traffic. We resorted to google maps over a beer after skiing to figure out how to navigate to the property for our stay. The parking would have been more than adequate if it had been maintained. We found one of the few plowed spots so good news for us. We ditched the rubber safety mat in the tub. It had black spots on it of undetermined origin. Beware of - It is a long hike up to the property from the parking lot. They clearly warn you about the task ahead and they were not kidding. Property is a primer in supply and demand. Limited housing stock allows for premium pricing of an "OK" product.
Stayed 3 nights in Mar 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
condo was very well equipped with all you could possibly need
Stayed 2 nights in Feb 2021
Response from Onsite Management on Feb 11, 2021
Thanks for the review!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Nice and close to the mountain. you can actually ski bacl to the unit from the mountain, but have to walk over to the base area to start your day. Unit is small but nicely refurnished. Good for two adults, would be crowded for a family of 4 even though there are two small bunk beds. The walk from the parking lot up to the third level of the condo units is quite a hike bringing up all the gear and food on the first day. Not for elderly or out of shape folks! the refrigerator did not function in our unit and we were unable to fix it. the onsite manager was as helpful as he could be, but that was disappointing.
Stayed 3 nights in Jan 2021
Response from Onsite Management on Feb 4, 2021
Thank you for the nice review. We are very sorry you had an issue with the refrigerator. That issue has been resolved. We hope to have you back again!

8/10 Good

Karen

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2020
Response from Catherine on Aug 31, 2020
Thank you, Karen! We hope to see you again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities
Can ski in through the parking lot. Nice view and cozy appearance.
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Pay attention to the specific class of condo you are booking. We rented “Bare Bones,” which was aptly named! Unit was tired and worn but met our basic needs for 2 nights. Good location if skiing Crystal. LOTS of steps from parking lot. (We counted a total of 109 stair steps from car to our unit...no elevator.) Not many lodging choices if you want to stay at or near the ski resort. Kitchen in the unit comes in handy as there are only 1-2 (?) restaurants on the mountain that are open after the lifts stop and they have limited hours in the evening. Make sure to load up on groceries on your way!!
Stayed 2 nights in Feb 2020

8/10 Good

Allyson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice condo, good location
Convenient location, short walk to ski lodge. Excellent service and responsiveness by the on site managers. Clean condo, well stocked with dishes, pans, etc. Nice mountain views off the deck.
Stayed 3 nights in Jan 2020
Response from Catherine on Jan 9, 2020
Thank you so much for the review, Allyson! We are happy to hear you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful quiet location! Up to date interior and grounds well maintained! Loved the kitchen area, very open. However, the mattresses were extremely hard and need a pad or something. Needs More pillows! Also the mattress pad in sofa bed was heavily stained. Overall great place with those minor improvements!
Stayed 2 nights in Jul 2019
Response from Catherine on Aug 9, 2019
Thank you for your review! We are pleased to hear that you enjoyed your stay. We appreciate the feedback and apologize for the staining on the sofa bed - we regularly replace mattress pads on all beds and have placed a new one in this unit. We hope to see you again!

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The bed had a wrapper made in the bed, so clearly the sheets were not clean. There was garbage underneath furniture, unclean silverware, and the general cleanliness was poor. It is disappointing to pay for a "cleaning fee" when the property is not clean. This condo is run down, perfect for a 20-something ski bum, but not for a family expecting a nice time away.
Stayed 2 nights in Mar 2019
Response from Catherine on Mar 30, 2019
Hello, We are so sorry to hear that you were disappointed in your stay. We have management on site 24/7 who would have been pleased to help resolve your complaints during your visit had you reached out. We think you would be delighted with one of our "Premium" units which offer extensive upgrades and updates and hope to see you again in the future.

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the mountain setting and the view of the ski resort
Stayed 2 nights in Feb 2019
Response from Catherine on Mar 20, 2019
Thank you so much for your review! We are pleased to hear that you enjoyed your stay and hope to see you again soon.

6/10 Okay

Gary

Stayed 2 nights in Jan 2019
Response from Catherine on Mar 28, 2019
Thanks for the review, Gary! We hope to see you again.

2/10 Terrible

James

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This unit (#534) has been neglected for decades. The carpet, couch and tables were literally disgusting and in a state of disrepair. The counter was literally scotch-taped. The bathroom wasn't very clean. The heat varied from 60 to 80 degrees. There were no extra blankets. There were no pillow cases. The music setup was literally cassette tapes. The owner and property managers have neglected this place since 1975. And there were cockroaches. I feel duped and ripped off. I can handle rustic, but this was less than a 1 star place. I would never go back until the building is demolished and rebuilt. I believe that the other units in the complex must be better....BUT STAY AWAY from unit #534.
Stayed 2 nights in Feb 2019
Response from Catherine on Feb 10, 2019
Hi James, We are so sorry to hear that you had an unpleasant stay. 534 is a "Basic" unit which is priced less than our other units due to the lack of upgrades. We do provide pillow cases for every bed and there are extra blankets in the closet. We have on-site staff available 24/7 who would have been pleased to help make your stay more comfortable had you reached out. We hope to have a chance to make it up to you in the future!

8/10 Good

Claire, New Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
The owner/managers are very helpful in providing info in advance. It is important to read directions carefully, especially about buying all groceries before arrival. The chalet was well-equipped, only a bath mat was missing. Bathroom got rather wet! We would have like some chairs on the deck too, and additional mugs in the kitchen, but they're minor issues. We liked being able to walk to the gondola and local hotel for food/beer in the evening. It would have been rather cramped for 4, it's great for 2 people. Great views and it was very quiet (off season).
Stayed 2 nights in Sep 2018
Response from Crystal Chalets on Sep 12, 2018
Thank you for your review! We will let the owner of the unit know your suggestions. Hope you enjoyed Crystal Mountain!

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
needs upgrading too much extra charges location is good
Stayed 2 nights in Aug 2018
Response from Crystal Chalets on Aug 11, 2018
Curious which unit you were in so we can recommend your suggestion to the respective owner. Can you please specify what extra charges you are referring to, thank you. Hope you enjoyed your stay otherwise!

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
We did not receive the lock room code email at all, so we had to call the resort dozens of time to find out the code. Unfortunately no one ever answered. They do not have front desk service, so we were very worried that we couldn't get in. By the time we arrived there was no signal in the area and it was hailing. After we used another inn's phone to contact the resort's manager--the inn has the resort's number because these kind of thing happened many times--some one finally met us at the resort and gave us the code. The nice thing is that the resort room has all kind of kitchen tools and seasonings. We also found over ten board games there. Although the furnitures are a bit old, it's quite nice.
Stayed 1 night in Aug 2018
Response from Crystal Chalets on Aug 9, 2018
Terribly sorry for any inconvenience...we are transitioning staff an apologize. Hope you enjoyed your stay otherwise!

8/10 Good

Patty, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view from Room S507
Stayed 2 nights in Jul 2018
Response from Crystal Chalets on Aug 7, 2018
Thank you, hope you enjoyed your stay!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ski Trip
We stayed at the Crystal Chalets for a ski trip. We were a short walk to the slopes and everything else up on the mountain. It was great to be able to park the car and leave it for three days while we were up there. Kitchen had everything you would need to cook meals. Extra bedding available, nice to use while watching tv on the couch.
Stayed 2 nights in Mar 2018

8/10 Good

maciek, chicago, il

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Room 516 that i stayed is a very modern an fully furnised place. Has a everythink you might need to have nice stay. Only think is problem with clogging toilete. I would stay there again. You have to be prepared for a banch of stairs that you would have to climb everytime you go anywhere.
Stayed 3 nights in Mar 2018

6/10 Okay

Darin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Extra fees
Others have mentioned the condo was dated, but the pictures are accurate, so it was as expected, and fine for what it was. The big issue I had with the stay was the management company charging us $75 extra dollars for checking in after 8PM (we got there around 10PM). I've never heard of a place charging extra for late arrival. We will not stay here again.
Stayed 2 nights in Feb 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great Location! Lots of stairs! Read fine print!
Expect actual daily room rate to be about 30 - 40% more than they have as daily rate advertised by expedia (It is all in the fine print but makes it hard to compare with other option). Text communication with hosts went well. Directions email was long and complicated, read the fine print on "resort fees" "cleaning fees" "taxes, taxes, taxes", "late check out is really expensive". Mountain was gorgeous and view from room was really great.
Stayed 2 nights in Feb 2018

10/10 Excellent

Sasha, Tacoma, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great
Quick response and great interactions working with them.
Stayed 2 nights in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is such a convenient location for the mountain. We'd definitely stay here again!
Stayed 2 nights in Jan 2018

6/10 Okay

Kim, Honolulu, HI

Disliked: Property conditions & facilities
Close to the lifts but old
They Crystal Chalet was very convenient to the lifts but the room was old. It smelled musty. Everything was decent and accommodations were okay.
Stayed 2 nights in Jan 2018

10/10 Excellent

vickie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice but everything was very outdated

8/10 Good

Sarah, Oregon

Liked: Cleanliness, property conditions & facilities, room comfort
The place was clean and updated. We had everything we needed to make meals in the unit. It was very nice to be so close to the mountain for skiing. The view of the mountain was spectacular.
Stayed 3 nights in Dec 2017

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Very disappointing experience
This is a disappointing experience, first of all expedia shared my credit card information with the hotel and that was not made clear to me during booking, this is quite frustrating. I complained to customer service but they were far from helpful. This hotel (condo) is otherwise in a good location for skiers, room amenities were okay. Cooking facilities makes it possible to have food in the room and it is a short walk to slopes. The room we stayed was remodeled and looked okay. However everything was not smooth, we found the room heated to 60F when we arrived and it didn't get warmer for the first night after I turned it up, it was quite freezing. They don't have any baby cots which is quite normal in other facilities. They also have too much rules, feels more like a student camp rather than a holiday resort, they asked me to put a parking permit to the car (which is normal) but then they even asked me to send the license number by SMS and the picture of my car by MMS, super weird. You need also need to send SMS when you check-in even if you just pick a key from a locker. If you don't send this message by 8 o'clock, they claim that they would charge a $75 late fee, but wait why there is a late fee if you just pick your own keys from a locker! By the way, they have your credit card details, they can do anything they want. They also charged me more than the advertised rate, I asked for a refund, remember they have your credit card details! Be cautious with this one.
Stayed 3 nights in Dec 2017

10/10 Excellent

Lisa, Maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place in Great Location!
Crystal Mountain Condos was a breath of fresh air after several days of hotel rooms. It was clean, comfortable, and stocked with everything we needed, including cookware. It was nice to be able to eat in for the two days of our stay. Nino and Victoria are doing a great job of managing the property and always responded quickly to our needs.
Stayed 3 nights in Aug 2017

6/10 Okay

Fiona

Disliked: Staff & service, property conditions & facilities, room comfort
Place for the price could easily be updated which it hasn't been Cook top was out of order couch terrible uncomfortable Location was pretty but as it was 40 miles from Enumclaw was a bit misleading
Stayed 2 nights in Jul 2017

2/10 Terrible

Jim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not that great.
Well if I was 20 and wanted to ski and drank a lot then I do not think I would have minded the stay. However my wife and I are 60 and it is summer and the place was dated, dirty and uncomfortable. The bed was hard and lumpy. It had a small kitchen and I found cleaner under the sink so I was able to clean. We will not stay here again ever.
Response from General Manager on Sep 11, 2016
We are sorry you did not enjoy your stay. We would have done whatever we could had you let us know there were issues. Our website does state that our standard units have not been upgraded for over 10 years, so we agree that some are dated. We work hard to insure out units are clean and comfortable and that our guests are happy.