搜索拉海纳的木屋

“It was a nice property. Parking is not free like they state. Our second day staying there a some lady that worked there called us saying our credit card for declined and our room keys wouldn't work when we got back. I knew we had the funds and when I went to the front desk to have them run the card again they said it was a mistake and it was someone else. This was frustrating because we were on another island worried about this and didn't fully enjoy our day until it was resolved.”

“Excellent beautiful place/location. Front desk needs help. Over hour to check in, no apologies and no one in front of us. Just sat behind their computers??? What was happening? No communication was. Got mail I was expecting, no call, email or msg to room. I pressed on check out and they found it. Front desk help needed”

“The property was nice The house keeping was horrible. ”

“This is our third time staying in Sheraton in Kaanapali. Unfortunately, despite the premium location, the resort is getting older and older and in desperate need of renovation. Seems that lobby was recently renovated, but rooms need help. Our ocean view room had crack in the sink, no vent in the bathroom and multiple layers of pain that was chipping. It probably would not matter that much if weather would be better during our stay, because due to the tropical storm we were forced to spend a lot……