Standard Triple Room, 1 Double Bed with Sofa bed | Minibar, in-room safe, laptop workspace, iron/ironing board
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Reviews of Zurin Charm Hotel

2 out of 5
Zurin Charm Hotel
R. Dom Carlos de Mascarenhas 46, Lisbon, Lisboa

Reviews

9.4

Exceptional

Rating 10 - Excellent. 40 out of 50 reviews" "
Rating 8 - Good. 7 out of 50 reviews" "
Rating 6 - Okay. 2 out of 50 reviews" "
Rating 4 - Poor. 0 out of 50 reviews" "
Rating 2 - Terrible. 1 out of 50 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Werner

No comment at this time However, the front end staff was exceptional
Stayed 3 nights in May 2024

10/10 Excellent

Cheryl

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were so helpful with recommendations for dining and shopping since the hotel was not within the immediate historic area and had less options. Easy walk to Eduardo VIl Park for meeting tour groups.
Stayed 3 nights in Apr 2024

10/10 Excellent

Rey, West Sacramento

Liked: Amenities
Hotel is very clean and modern. It is also in walking distance to the many restaurants, shopping centers, tourist spots, etc. The breakfast buffet is exceptional and all staff were ultra friendly and amazing! We will definitely stay at Zurin Charm Hotel again soon.
Stayed 2 nights in Apr 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Dariusz

Liked: Cleanliness, staff & service, property conditions & facilities
Off to the side. Not so busy neighborhood. Local dining is great. Clean. Outstanding service and staff.
Stayed 2 nights in Apr 2024

8/10 Good

Jocelyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and charming. A bit tight for 3 people but since we just stayed overnight, it was ok. The area seems far from the main attractions. Didn’t use public transportation at this time and I cannot comment on that. The young person at the front desk Mohammad who checked us in was very helpful and nice. No waiting for our room and got it earlier than the usual check in time. The room is very cozy, lighting and even the sofa bed is very comfortable. Bathroom is quite small and tight. Overall the stay was pleasant.
Stayed 1 night in Apr 2024

10/10 Excellent

Seila

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Apr 2024

10/10 Excellent

Davina C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were outstanding. Anderson at the front desk and Bapina (sic) from the restaurant we’re wonderful. Very professional and efficient. The cleaning staff too, such lovely ladies. Very convenient location for exploring, walking, shopping, cafes and accessing public transportation and/or sightseeing.
Stayed 2 nights in Mar 2024

10/10 Excellent

Debora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are not comfortable unfortunately!
Stayed 2 nights in Mar 2024

6/10 Okay

Yvon

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Wasn’t impressed with check in or reception in general. Only the evening night guy seamed to know how to smile. The wall até my iPhone charger…. Just vaporized or was mistaking for wall garbage. Of 20 Lisbon hotels visited rates at the bottom. Bed was very comfortable!!
Stayed 2 nights in Mar 2024

10/10 Excellent

Bijay

Liked: Cleanliness, staff & service, property conditions & facilities
Staff members are just fantastic, so very helpful.
Stayed 1 night in Feb 2024

10/10 Excellent

Adedolapo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is beautiful, easy public transportation from the airport, within the city and top sightseeing places. Receptionist is friendly, Room is clean, new towels and bedsheet, good mattress, two elevators on both side of the hall. The only thing is you can hear airplane close to landing if you are a light sleeper. Overall, I might visit again for the price and the amenities provided.
Stayed 1 night in Jan 2024

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

REGINO BENJAMIN ZAVARCE

Stayed 1 night in Dec 2023

10/10 Excellent

zully

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Olga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great new hotel
Stayed 1 night in Nov 2023

10/10 Excellent

Sonya

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, great staff!
Great staff! Especially the reception team and the guy who checked us in and helped with booking taxis recommending places to go etc. highly recommending the hotel
Stayed 1 night in Oct 2023

10/10 Excellent

Nathalie

Stayed 2 nights in Sep 2023

10/10 Excellent

Branko

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very, very nice staff
Stayed 2 nights in Jun 2023

2/10 Terrible

Elisabeth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Never got to stay at the Zurin. Air conditioning wasn’t working and they could not relocate us to another room in the hotel. Had to wait after a long day of travelling to see if they could resolve the problem. Caterina the only staff member at the hotel was excellent in trying to fix the issue. It’s not right that there’s no maintenance person on site. Anything could happen and it all falls on the front desk person to handle. In the end, we went to stay at another hotel. Air conditioning and room conditions were not better there either!!!! What an experience.
Stayed 1 night in Aug 2023

10/10 Excellent

Sandip S

Liked: Cleanliness, staff & service, property conditions & facilities
I would give it 4.5 stars. Convenient location. Clean room. Modern decor. Very friendly and helpful staff. Breakfast is not elaborate but the food tasted pretty good. The area around the hotel is certainly not the nicest part of Lisbon but reasonably safe.
Stayed 2 nights in Jun 2023

10/10 Excellent

Anna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It is an excellent hotel--I stayed in three during my visit to the Lisbon area and this one was the best. One thing that might need improvement is soundproofing--when my neighbor watched TV I heard it very clearly.
Stayed 3 nights in Jun 2023

10/10 Excellent

Estelle

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very welcoming and friendly. We felt among friends and look forward to returning to complete our vacation.
Stayed 1 night in Jun 2023

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, nice views
Stayed 1 night in Oct 2022
Response from Zurin Charm Hotel on Oct 27, 2022
Dear Paul, I am very glad to read that you enjoyed your recent stay in Zurin Charm Hotel. Thank you for taking the time to share your experience. We can not wait to welcome you back in the near future. Kind regards, Management- Zurin Charm Hotel

10/10 Excellent

Jody

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located and a gorgeous hotel. The Comfort of the bed raise the bar. The staff where knowledgeable and very helpful. Never been to an hotel where the staff acted like I was family, the owner even gave me a ride to the hop on and off bus. I highly recommend anyone to stay and I will definitely book again.
Stayed 2 nights in Jun 2022
Response from Azim on Jul 4, 2022
Dear Jody, I am very glad to read that you enjoyed your recent stay in Zurin Charm Hotel. Thank you for taking the time to share your experience. We can not wait to welcome you back in the near future. Kind regards, Management- Zurin Charm Hotel

10/10 Excellent

Juan José Ruiz

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel muy cómodo para visitar la ciudad.
Stayed 2 nights in Apr 2024

10/10 Excellent

RAUL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy agradables los empleados. Buen desayuno y completo.
Stayed 1 night in Apr 2024

8/10 Good

KAZUHITO

Stayed 5 nights in Feb 2024

10/10 Excellent

Keilla

Liked: Cleanliness, staff & service, room comfort
Foi uma grata surpresa, amamos, o atendimento do Wanderson foi maravilhoso, tanto que tive um contratempo, as camareiras utilizaram água sanitária em algo que caiu na cama, não vi, sentei com uma saia de couro, ficou manchada a minha saia novinha, triste, mas o pessoal no hotel foi tão atencioso que não tive nem coragem de reclamar! Retornarei com certeza!
Stayed 3 nights in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom custo benefício
Hotel novinho por dentro, quarto limpo, porém um pouco pequeno para quem está com 2 malas grandes e 2 pequenas. Cama confortável, mas o colchão afunda. Café da manhã é bom para o padrão Europa.
Stayed 1 night in Nov 2023

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Bruno

Liked: Cleanliness, staff & service
Café da manhã muito ruim, não compensa pagar o café desse hotel. Boa localização e atendentes prestativos. Muito caro pelo o que oferece em troca.
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

JACQUELINE

Liked: Cleanliness, staff & service, property conditions & facilities
Hôtel est propre et grandeur des chambres est bien. Dois marcher au moins 12-15minutes avant de trouver magasin et se rendre à des sites plus achalandés; pas de café à proximité de l’hôtel. Petit déjeuner non inclus.
Stayed 3 nights in May 2023

10/10 Excellent

alejandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

10/10 Excellent

João

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022