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Reviews of Hôtel Diana Restaurant & Spa by Happyculture

4 out of 5
Hôtel Diana Restaurant & Spa by Happyculture
14 Rue Sainte Odile, Pont De La Bruche, Molsheim, Bas-Rhin

Reviews

8.6

Excellent

Rating 10 - Excellent. 225 out of 464 reviews" "
Rating 8 - Good. 175 out of 464 reviews" "
Rating 6 - Okay. 44 out of 464 reviews" "
Rating 4 - Poor. 11 out of 464 reviews" "
Rating 2 - Terrible. 9 out of 464 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but breakfast could be improved
The room was good and spacious. Parking very convenient and good location easy to access and walking distance from the city center. The spa is a wonderful plus. I just wish the breakfast was better like other hotels in the area that offer more cheeses and charcuterie. I rather have the Nespresso at breakfast than in my room.
Stayed 2 nights in Jan 2024
Response from La Réception on Feb 21, 2024
Thank you for sharing your experience with us. It's wonderful to know that you also enjoyed you stay and our spa facilities.We appreciate your feedback regarding the breakfast selection. Best regards,

8/10 Good

Daisuke

Liked: Cleanliness, staff & service, room comfort
Oops! The restaurant was closed on Sunday
The bathtub stopper wasn't working well. The restaurant introduced me to another restaurant that was great instead.
Stayed 1 night in Oct 2023
Response from Reception's team on Oct 28, 2023
Dear Daisuke,Thank you for leaving a comment on your stay.

8/10 Good

Olivier

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, but do not expect a real 4* hotel
We booked a room for one night so we could spend the night near the airport before an early flight the next day. The hotel is located in a quiet part of town, right by the water, with free parking nearby. Upon arrival, the check-in desk is quite hard to find (you need to go to the bar). Staff was really nice. We stayed in a room on the second floor which didn’t look as large and recently remodeled as the pictures on hotels.com suggest - we were surprised this is even rated 4-stars. 3-stars would be more appropriate, in my opinion. The bathroom was of decent size with a large shower. The bed was comfortable (not too firm, not too soft, just right). All in all, a little disappointed with the room, but the price we paid (less than $100/night) and the friendliness of the staff made up for it. A good hotel for our needs.
Stayed 1 night in Oct 2023
Response from The Reception Team on Oct 13, 2023
Dear guest,Thank you for taking the time to share your feedback about your recent stay. We appreciate your comments and are pleased to hear that you found our staff to be friendly and that the bed was comfortable. We apologize if the room didn't meet your expectations, and we will look into the discrepancies between the room and the online images. We're glad the hotel served its purpose for your overnight stay near the airport.Your input is valuable, and we will use it to make improvements where necessary. We hope to have the opportunity to welcome you back in the future and provide an even better experience.Warm regards,

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely well run hotel
A really good place to stay, very comfortable, friendly helpful staff great location, easy train access to Strasbourg.
Stayed 2 nights in Sep 2023
Response from The Reception Team on Oct 13, 2023
Dear Stephen,Thank you for your kind words! We're delighted to hear that you had a comfortable and enjoyable stay with us. Our staff takes great pride in providing friendly and helpful service. We're pleased that our location and easy train access to Strasbourg met your needs. We look forward to welcoming you back in the future!Best regards,

8/10 Good

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from L'équipe de la Réception on Oct 9, 2023
Cher Edwin,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Au plaisir,

8/10 Good

Mark

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and spacious family room - facilities great! Hamman wasn’t working while we were there
Stayed 1 night in Aug 2023
Response from L'équipe du Diana By Happyculture on Aug 16, 2023
Hello Mark,We are delighted to hear that you enjoyed our charming and spacious family room as well as our excellent facilities. However, we apologize for the inconvenience caused by the Hamman which had a small breakdown during the afternoon of your stay. Your understanding is precious to us, and we hope that you still had a pleasant stay. We would be delighted to welcome you again in the future.

2/10 Terrible

katrien

Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2022
Response from La direction on Aug 3, 2022
Merci pour votre notation

4/10 Poor

marcelo

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I am sure they will answer my considerations wifi an apology. IT IS UNACCEPTABLE. When a hotel says on Expedia they have free wi-fi, it is supposed to work. but it didn't, and I am from Brazil, my job starts is 5 hours earlier them Strasbourg France, and the wifi of the hotel Diana didn't work. I had to use my own line - 4g - and I spend more than one hundred euros . the hotel price is one hundred euros for the cheapest room, the one I have chosen in Expedia. I started to work on the internet at 4 am Paris time, 11 pm in brazils time. one day before at 11 am - Paris time - I went to the main desk to check out, paid the amount I had to pay, but I complained about the wifi. the person on the main desk just said- why you did not asked to change the room.???? I said I had spent one hundred dollars in internet, and the person just said I AM SORRY. How can a person, after 500 km drive from Kitzbühel on the check in date, at 4 am of the next day, with his wife and luggage, ask the main desk to chance the room. THIS IS UNACCETABLE THE MOST IMPORTANT AMENNITIES I FILTER ON EXPEDIA IS PARKING AND WIFI AND THIS HOTEL TELS IN APP EXPEDIA IT HAS WIFI WORKING IN ALL ROOMS. The day of the check out, I speak with another costumer on the parking lot, and he said to me that he also had to use his own 4g to do his work.
Stayed 1 night in Apr 2022
Response from La direction on Apr 22, 2022
Hello, We have taken note of your comment and we apologize for the WIFI problem you mentioned. A breakdown on a WIFI terminal is the cause of the poor quality of the signal during your stay, which impacted 5 rooms that day. We discovered this breakdown following your complaint in reception and we immediately contacted our service provider for repair. We invite you to send us the proof of telephone expenses in order to be able to compensate you. Best regards.

10/10 Excellent

Latifa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from La direction on Feb 20, 2022
Merci pour notre notation. Au plaisir de vous revoir.

4/10 Poor

Verified traveler

Business traveler
Disliked: Staff & service, property conditions & facilities
Sarah
Service front desk personnel horrible paid a lot for nothing. Don’t go there the staff is horrible.
Stayed 1 night in Nov 2021
Response from Anonymous on Nov 20, 2021
Good morning, We are sorry but we do not understand your reviiew. Best regards.

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The location of the hotel was very good for us. It was 10 minutes walk from the town center with good restaurants. The cycle path is just outside the hotel in which we can cycle along the Alsace wine cycle path all the way to Colmar and beyond. I like the Sauna too but with COVID, it feels a bit odd. I wish we have booked a room with a balcony otherwise will return.
Stayed 5 nights in Aug 2021
Response from La direction on Aug 13, 2021
Thanks for your review.

8/10 Good

Veronique

Stayed 1 night in Jul 2021
Response from La reception on Jul 21, 2021
Bonjour, Merci pour votre notation. Au plaisir de revoir lors d'un prochain séjour en Alsace. Cordialement

8/10 Good

Ivana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short comfortable stay
Short stay. Comfortable room. The only negative thing was that the information both on the hotels.com and the website of the hotel was wrong - it did mention covid restrictions but stated that swimming pool was open; while in reality it was not.
Stayed 1 night in Jan 2021
Response from La reception on Feb 8, 2021
Good morning, We have taken note of your comment. Indeed, due to government decisions, the SPA and the restaurant are currently closed without a specific reopening date. We hope to see you again soon.

8/10 Good

Gabriel

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel on the beginning of Alsace wine road
Spacious and clean room. The design of the hotel is closer to a business hotel than a romantic hotel.
Stayed 2 nights in Oct 2020
Response from Direction on Oct 27, 2020
Thanks for your review

10/10 Excellent

RuxandraGhisa, Rugby, England

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at this hotel was great, the room and the bathroom were very nice, except some web cobs on the ceiling in the room and bathroom. The swimming pool, the sauna and the fitness room were nice and we used them. The breakfast was good and very fresh products, and the outside terrace was very nice.
Stayed 1 night in Aug 2020
Response from Direction on Aug 6, 2020
Thanks a lot for your positif return.

8/10 Good

Patrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in great location.
Enjoyed our one night stay here. Friendly and helpful young man on reception. Good parking area. Room was comfortable and had a fridge and coffee maker. The balcony was small and unfurnished. Excellent location being a short walk into the small but lovely town centre. Did not est in the hotel restaurant but it seemed fairly busy and prices were reasonable
Stayed 1 night in Jul 2020
Response from Direction on Aug 6, 2020
Thanks a lot for your feedback.

6/10 Okay

Verified traveler

Traveled with partner
A bit tired. The rooms and corridors neet a bit of a refurb
Stayed 1 night in Jul 2020
Response from Direction on Aug 2, 2020
118/5000 Hello, we have taken note of your comments. We are going to renovate part of the corridors and elevator doors.

10/10 Excellent

Ian Darrell

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business in Molsheim
Stayed 3 nights in Sep 2019
Response from The Direction Team on Nov 22, 2019
Dear Darrell, We thank you for your honest opinion which helps us to move forward in order to achieve excellence in the quality of our services provided to our customers. We look forward to welcome you back to Diana. With our best regards.

6/10 Okay

Keith

Liked: Cleanliness
Falling Short of the Mark
If you have a location problem, then you need to compensate somehow, for instance with great service, or terrific infra. This hotel did none of those things, which I suppose they can get away with when there are expos going on. The first impression in the service business is of course always crucial, especially with hotels. Unfortunately my first experience here was with an indifferent, vaguely arrogant man at reception. This, in combination with the location, which was in the expo area and the ongoing renovations, was not a good start. Other staff later made up for this, but not enough to change my initial feeling, especially when they have a pricing system that charges you for surface parking outside and little, annoying gauges on many other things. At least the shower was hot and the bed comfortable, although the room was small and had no balcony, which I consider a real minus.you’re
Stayed 1 night in Sep 2019

8/10 Good

Ersin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Ersin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was ok. Area was nice. Bed could be better.
Stayed 1 night in Aug 2019

8/10 Good

Teacozy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was a nice hotel and breakfast satisfactory. The pool and sauna was a welcoming after a long drive.
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveler

Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Alright
A reasonable hotel in a beautiful little town. Small room, tiny bathroom, okay breakfast - no bacon. Every staff member I had contact with was lovely.
Stayed 3 nights in Aug 2018

10/10 Excellent

Lena, Luxembourg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
We stayed 2 nights at this hotel. Everything was just perfect. Even arriving late we still could have dinner at the restaurant there and our table was reserved as we have a half-board option. The spa area is great, the swimming pool, sauna, steam room and fitness room. The outside area of the hotel is big and green, there is a nice quite place to relax.Just amazing, I would recommend it.
Stayed 2 nights in Aug 2018

8/10 Good

Chuck, Victoria, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location - a little noisy
Stayed 1 night in Aug 2018

10/10 Excellent

Gigi, Maui, Hawaii

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel, quaint, confortable, great staff, great value. Would highly recommend
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, molesheim seemed but was bank hol weekend

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Molsheim Stay
This a very nice and clean hotel. The check in staff were very accommodating to my requests and were very professional and efficient. I appreciated them providing an additional desk lamp and printing some documents for me.
Stayed 5 nights in Feb 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Nov 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option
Great hotel and very nice staff, good location would stay again
Stayed 20 nights in Jul 2017
Dear Marissa, Thank you so much for taking the time to share your opinion on your recent stay at the Diana Hotel Restaurant & Spa 4***. We are pleased to hear that our establishment as well as wide our range of services, have met your expectations. All our dedicated & committed team members join me in whishing you a marvelous summer and very much look forward to welcoming you again in Alsace soon. The Diana Team

8/10 Good

Xuying

Liked: Cleanliness, staff & service, room comfort
Quite enjoyable
Friendly staff

8/10 Good

reza, Zurich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice short getaway
Nice brief stay. Very good service. Breakfast was ok and functional.

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Patrick, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable modern and friendly.
Good location, plenty of secure parking and very comfortable room.

10/10 Excellent

Julie, Denver, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stopover for driving
We were breaking up a drive from Belgium to Geneva, and this hotel was perfect because it had secure parking and was close to town as well as the train station, so we could explore both Molsheim and Strasbourg. The grounds are lovely, and if it were a bit warmer I'm sure all of the patios would be well used.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

M, Wye

Liked: Cleanliness, staff & service, property conditions & facilities
Not to be missed if you are in the area
This was my first time at this hotel. Thank you for having it on your listing, it was well worth it! It is located in a small village in the Alsace region, around 15mn drive to the International airport. The area surrounding the hotel is pleasant and quiet. The hotel offers all amenities necessary, bar, restaurant. I was quite surprised by the steam room- sauna and a small swimming pool ( all inclusive into the price of the room). There is also a fitness room for whoever has forgot to do their workout activity before leaving the UK. Despite the restaurant been quite full, sufficient staff were available and the food was served in an acceptable time. The price for the meal is around 30Euros person without drinks. Be prepared to pay over 50 euros/person if you wish to include a glass or two of wine. Staff at the reception are welcoming and will respond to any questions you may have on the hotels or surroundings. If you are looking for night life in the area, continue your route. This is a perfect hotel for whomever require peace and quiet. The cost for the room during my travel was around 60 euros which is more than acceptable for a hotel of this range.

10/10 Excellent

Nick, Nottingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but ask for a quiet room
We have stayed here before and like the hotel the rooms can be a little on the warm side and depending on the room you can here the traffic.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good Facilities.
Found it to be rather expensive. Dissapointing meal in the restaurant, not the quality we had expected. Good quiet location. enjoyed using the pool and spa facilities. Well equipt large bedroom.

8/10 Good

VM, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, good restaurant
Good location, plentiful secure car parking, within walking distance to Molsheim city centre. The restaurant was good and the spa facilities are excellent. Free WiFi is a big bonus.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to Strasborg
Great place to stay instead of staying in the city. A 5 minute walk to station, in the city with 15 mins

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Diana Hotel Restaurant and Spa -a luxury retreat
We stayed at this hotel for two nights in June 2011. We had chosen it because of its proximity to the station where we could take a train into Strasbourg, and for the spa. The station was in easy walking distance, as was the quaint town centre. Our room was spotless with all the stylish refinements you would expect and the bed was comfortable. The hotel was set in beautiful gardens and the spa boasts a lovely pool and tropical sauna which we made good use of. It would have been a lovely place to stay for longer, a relaxing retreat with real style. Sadly we made no use of the restaurant as it closes on Sunday night and nor did we take the breakfast, which seemed a little pricey so we cannot comment.

10/10 Excellent

Pierre

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, easy to park, very quiet and relaxing spa. Easy access to the wine valley and to discover the area. We will stay there again.
Stayed 1 night in May 2024
Response from La Direction on May 14, 2024
Dear Pierre,Thank you so much for this wonderful comment and evaluation !We are looking forward to welcome you again !See you soon !

10/10 Excellent

Nabil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from La Réception on Apr 1, 2024
Cher Nabil,Merci beaucoup pour vos aimables mots ! Nous espérons vous revoir bientôt à l'Hôtel Restaurant & Spa Diana !

8/10 Good

Yannick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from La Réception on Feb 21, 2024
Cher Yannick,Nous vous remercionsd de votre feedback.N'hésitez pas à nous faire part de vos observations pour un séjour parfait lors de votre prochain passage.

8/10 Good

Yannick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from La Réception on Feb 21, 2024
Nous vous remercions d'avoir partagé votre expérience parmi nous. Nous espérons avoir l'opportunité de vous accueillir à nouveau et de vous offrir une expérience plus satisfaisante.Cordialement,Toute l'équipe de l'Hôtel Diana by HappyCulture

8/10 Good

brigitte

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Séjour en famille agréable dommage que nous n ayons pas pu dîner le restaurant était complet. Pas de possibilité d utiliser le hammam à l heure d ouverture car le personnel ne le met en marche (en chauffe) qu à l heure d ouverture…de même le nettoyage des abords de la piscine commence à l heure d ouverture de la piscine…
Stayed 2 nights in Jan 2024
Response from La Réception on Feb 21, 2024
Nous vous remercions d'avoir partagé votre expérience parmi nous. Nous sommes ravis d'apprendre que vous avez passé un séjour agréable en famille. Cependant, nous sommes désolés d'entendre que vous n'avez pas pu dîner au restaurant en raison de la forte affluence et que vous avez rencontré des problèmes avec l'utilisation du hammam et l'entretien des abords de la piscine. Nous espérons avoir l'opportunité de vous accueillir à nouveau et de vous offrir une expérience plus satisfaisante.Cordialement,Toute l'équipe de l'Hôtel Diana by HappyCulture