8/10 Good
Mel H.
May 9, 2024
Good location. Poor management.
This is our third year at the property. This year the management company was different. The check in was a pain as we were given a number but that number is not in use during check in day and instead a voice recording and new number in french.
The chalet was not as clean as in previous year. Floors not clean under sofa. Bathroom floor not clean.
We have always had towels before. With change in management this was a change and no towels. Website had been updated to say no towels but they had not flagged to us which would have been good.
There was a new fridge which did not have freezer compartment. Again it would have been useful to know.
Very slow communication with management company. They could never communicate amongst themselves. They constantly had our check in date wrong. They asked for a meeting on check out day we explained we would be leaving early and we agreed to post let through letterbox. Next day another person rang to ask all the same questions.
The bath leaked and very slow communication between management company and owner. By the time plumber could attend it was nearly the end of our stay. It was a 5 week stay with no bath. We especially chose the place as had a bath so easier for the children.
For all these reasons it now does not meet our needs so we will not return next year.
Mel H.
Stayed 32 nights in Mar 2024