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Reviews of Garland Hotel

2.5 out of 5
Garland Hotel
150 Garland Way, New Concord, OH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 348 out of 491 reviews" "
Rating 8 - Good. 80 out of 491 reviews" "
Rating 6 - Okay. 31 out of 491 reviews" "
Rating 4 - Poor. 12 out of 491 reviews" "
Rating 2 - Terrible. 20 out of 491 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

DUSTIN

Liked: Cleanliness, staff & service
Pool was out of service the whole time. Facility was great just pool and hot tub not working
Stayed 1 night in May 2024

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed this hotel
Stayed 3 nights in May 2024

4/10 Poor

Steven

Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The staff was extremely rude and unprofessional. Room received did not match accommodations booked. Positive -Rooms were clean and spacious.
Stayed 1 night in May 2024

2/10 Terrible

Christy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I only booked here for the pool and no one told me it was down when i booked and still didnt when we checked in. Traveling with kids and that was the only reason we booked was very frustrating
Stayed 1 night in May 2024

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Bradley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here earlier this week and was so impressed I stayed here again later in the week! Same great results!
Stayed 1 night in Apr 2024

10/10 Excellent

Bradley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay and very affordable. Super clean and very comfortable!
Stayed 1 night in Apr 2024

10/10 Excellent

Madonna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this hotel multiple times and keep coming back when we are in the area. It’s one of the best hotels we have stayed at and appreciate the hotel staff and facility.
Stayed 1 night in Apr 2024

10/10 Excellent

Debra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, quiet and high quality
Stayed 1 night in Apr 2024

10/10 Excellent

casey

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Hotel was beautiful and very clean! Close to Muskingum College.
Stayed 1 night in Apr 2024

10/10 Excellent

casey

Traveled with family
Liked: Staff & service, amenities
Beautiful hotel and rooms! Bummed pool closed. No bar and restaurant. Would stay again
Stayed 1 night in Apr 2024

10/10 Excellent

Lesley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great, just disappointed the pool was close. Best hotel!
Stayed 1 night in Apr 2024

10/10 Excellent

Madonna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very clean and the service employees are helpful and friendly. We have stayed here multiple times and we have enjoyed every stay. The breakfast is alright however a waffle maker would be nice.
Stayed 1 night in Apr 2024

6/10 Okay

Tyler

The neighbors next to me complianed i was laying pipe too hard and could hear me at 5 minute intervals.
Stayed 1 night in Apr 2024

10/10 Excellent

Tom

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was very spacious and the entire place was very clean. Staff was excellent. Only downside was that the lobby bar was closed because of a broken refrigerator and the pool/hot tub was closed due to a malfunction as well.
Stayed 1 night in Apr 2024

10/10 Excellent

Kelayla

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Staff was so welcoming
Stayed 1 night in Mar 2024

10/10 Excellent

Madonna

Liked: Staff & service, amenities, property conditions & facilities
This hotel is very modern and very clean
Stayed 1 night in Mar 2024

8/10 Good

Holly

Stayed 1 night in Mar 2024

10/10 Excellent

Matthew

Stayed 1 night in Mar 2024

10/10 Excellent

Madonna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, vey clean, spacious rooms and nice staff
Stayed 1 night in Mar 2024

10/10 Excellent

Madonna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay at this hotel a lot due to the location being close to granddaughters college. We recommended them to others.
Stayed 1 night in Mar 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Lillie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a little snafu on the room I thought I reserved and what I received. We resolved it but at a cost. I would not have booked Garland at the new rate.
Stayed 2 nights in Mar 2024

6/10 Okay

ELISSA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
My family stayed at this hotel for one night. I specifically booked this hotel (and drove out of the way) for the pool and breakfast. Upon checking in, I was notified that the pool was closed. We left before breakfast began at 6am, but we were permitted to get coffee and prepackaged cereal bowls. I asked the morning clerk about the pool, and he said that it had been closed for YEARS! Don't stay here for the pool. Otherwise, the room and property was clean and well maintained.
Stayed 1 night in Mar 2024

10/10 Excellent

Madonna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very clean and modern.
Stayed 1 night in Feb 2024
Response from Garland Hotel on Feb 24, 2024
Thank you so much for your review! We love getting feedback! We hope you will stay with us again when you are in the area.

10/10 Excellent

Gabe

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Loren

Stayed 3 nights in Feb 2024
Response from Garland Hotel on Feb 24, 2024
Thank you so much for your review! We love getting feedback! We hope you will stay with us again when you are in the area.

2/10 Terrible

Scott

Liked: Cleanliness
Disliked: Property conditions & facilities
Went only for the pool to be informed it didn’t work
Stayed 1 night in Feb 2024
Response from Garland Hotel on Feb 24, 2024
We are truly sorry for the inconvenience. We are updating our pool area at this time. We hope you will book with us in the future.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Garland Hotel on Feb 17, 2024
We appreciate your feedback! We hope you will stay with us again in the future!

10/10 Excellent

Eunice

Stayed 2 nights in Feb 2024
Response from Garland Hotel on Feb 17, 2024
We appreciate your feedback! We hope you will stay with us again in the future!

8/10 Good

Jason

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Garland Hotel on Feb 17, 2024
We appreciate your feedback! We hope you will stay with us again in the future!

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Happy to be able to book through Expedia!
Stayed 1 night in Dec 2023

10/10 Excellent

BM

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Quiet location and friendly staff
Stayed 1 night in Nov 2023

10/10 Excellent

Rick

Stayed 1 night in Nov 2023

10/10 Excellent

Diana

Stayed 1 night in Nov 2023

8/10 Good

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Oct 2023

10/10 Excellent

Pam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice. Clean. Quiet. Nice breakfast.
Stayed 1 night in Nov 2023

10/10 Excellent

Madylin

Stayed 1 night in Nov 2023

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel! Staff was really nice too.
Stayed 1 night in Nov 2023
Response from Garland Hotel Staff on Nov 6, 2023
Thank you! We love receiving feedback! We hope to see you again!

10/10 Excellent

Jenn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and spacious
Always a clean comfortable stay here!
Stayed 2 nights in Oct 2023
Response from The Garland Hotel Staff on Oct 30, 2023
Thank you so much for your kind words! We hope to see you again in the future.

2/10 Terrible

Burton

This hotel is in trouble. They've been dropped from the Choice Network and cannot honor any online reservations. Furthermore, they will not recognize credit cards and are only accepting cash. I ended up being forced to stay elsewhere and Orbitz is refunding my payment. Beware!
Stayed 2 nights in Feb 2022

2/10 Terrible

Mary P

Stayed 1 night in Nov 2021

6/10 Okay

Brett

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice, but barren and need patience
The bed was very soft, but two of the lights didn’t work and many amenities were closed or not functional. Staff was sparse and I had a very hard time checking out
Stayed 2 nights in Nov 2021

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was fantastic. Only thing, they were out of regular coffee for the rooms, only decaf. That was due to the supply shortage of 2021😉 I didn’t notice breakfast anywhere and thought it was included. They did have fresh coffee in the dining area. Overall I would definitely stay there again.
Stayed 1 night in Oct 2021

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Casey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All way a great stay at the Garland
Great location and amenities for our needs. We have activities at Muskingum University and it is very comfortable and close
Stayed 1 night in Oct 2021

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spacious rooms
Stayed 1 night in Oct 2021

10/10 Excellent

Jamie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great place to stay!
Never any complaints at this hotel! Clean, friendly staff, nice accommodations.
Stayed 1 night in Oct 2021

2/10 Terrible

Hanna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome room, front desk lady was very nice. Can’t wait to stay again.
Stayed 1 night in Oct 2021