Exterior
Check availability

Reviews of The Sohotel

4 out of 5
The Sohotel
341 Broome St, New York, NY

Reviews

8.4

Very Good

Rating 10 - Excellent. 479 out of 1000 reviews" "
Rating 8 - Good. 348 out of 1000 reviews" "
Rating 6 - Okay. 88 out of 1000 reviews" "
Rating 4 - Poor. 47 out of 1000 reviews" "
Rating 2 - Terrible. 38 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anastasiya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. So comfortable location
Stayed 3 nights in May 2024

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a unique place. Room is comfortable, but sparse. Good for sleeping and changing clothes, but too small for much else.
Stayed 2 nights in Apr 2024

8/10 Good

Heather

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful front desk staff and housekeeping. Pretty good location near little Italy and a lot of little shops and cafes. The nearest subway station, Grand, is a bit dodgy around the outside. The room was clean and newly refurbished, with comfortable beds and big windows. The only thing I would suggest if you are a female staying there is to bring a lighted makeup mirror. The lighting in the room is fairly dim and moody, so we ended up having to turn on our phone flashlights to get ready to go out in the evening. Overall nice hotel and would be happy to stay there again.
Stayed 2 nights in Apr 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and location
Stayed 2 nights in Apr 2024

10/10 Excellent

Alexandre

Stayed 2 nights in Apr 2024

6/10 Okay

Patrick, Arlington

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Comfortable beds. Convenient location. Lots of noise. Wouldn’t stay there again.
Stayed 1 night in Apr 2024

10/10 Excellent

MUBARAK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool looking place, would return
Stayed 2 nights in Apr 2024

10/10 Excellent

Napoleon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was very unique and visually pleasing. Walking distance from many restaurants and businesses
Stayed 3 nights in Apr 2024

4/10 Poor

Caroline, Alexandria

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we stayed in, 314 was horrific. Water stains on the ceiling, paint capping on the walls everywhere, rust and mold in the bathroom. No decor, just beds in a room. No artwork, not style. Certainly not like the online photos.
Stayed 1 night in Apr 2024

2/10 Terrible

Caroline

Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This room has good rooms, and then it has bad run down rooms. We got there around 1 pm and were told if we wanted to get into our room early we had to pay an extra $30, even though it was ready. Our view was horrendous, ceiling had water stains from a leaking ceiling, a light bulb as a chandelier, no artwork other than the chipping paint off the walls and rusting out pipes in the bathroom along with mold on the trim of the tub and an old beat up shower curtain. I certainly expect Ted more from the photos and reviews. I also rented a second room for friends that were joining and their room was really nice, so I guess we just grabbed the short straw.

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Mar 2024

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked this hotel because it felt very NYC to us. It wasn't your basic Holiday Inn with your typical lobby. It was eclectic and fun, but warm and inviting. I also liked that, as a family of five, we could get a room with three actual beds (highly unusual anywhere). Coffee service in the morning was nice, but very limited (no creamer, no Splenda). Rooms are small, but so is everything in NYC. For the price and the cuteness and the easy access to everything including a subway stop/Little Italy/Chinatown/Soho, I would definitely stay here again. I did bring a noisemaker per other's comments about the noise and I do think that was a good choice. This is NYC after all!
Stayed 1 night in Mar 2024

10/10 Excellent

Fredrik

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and facility. Just a quick walk to restaurants iand the metro.
Stayed 3 nights in Mar 2024

10/10 Excellent

Kazandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and property were outstanding!! Loved the service
Stayed 3 nights in Mar 2024

8/10 Good

stephanie, Houston

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was exactly what my family of five needed. I decent bed to sleep in. The lobby, service and coffee/tea available are great. While in NYC we were gone all day and basically there to hang out for a short while in the evening and sleep. The rooms are nothing special beds/tv/ basic bath but that is all we needed. There is a spot to hang out play games (my boys played chess while eating ice cream every evening).
Stayed 4 nights in Mar 2024

6/10 Okay

Chris

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

MJ

Liked: Cleanliness, staff & service, property conditions & facilities
Love it love The Decor great for taking good pictures
Stayed 2 nights in Mar 2024

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sohotel was in the perfect area of NYC. Super close to Chinatown and Little Italy. Tons of options for breakfast, lunch and dinner. The restaurant that is attached to the hotel has an extensive selection of Tequila and Mezcal. The staff is extremely friendly and helpful. A MUST STAY!!!
Stayed 1 night in Mar 2024

6/10 Okay

Paul

Traveled with partner
Liked: Cleanliness, staff & service
Convenient location and friendly staff. The public areas were nice. The bed in the room was cheap and uncomfortable, and I could hear everything the guy next door did, including getting in from a night of partying at 3:30 in the morning.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the location and ease of parking most of all, so important for us! There is no refrigerator, iron, or microwave in the room but that’s ok considering it’s Manhattan. I used to live in the City and expect quaint living spaces. The room was quite cozy for me and my family (4 total). However, the walkability to Soho, Little Italy, Chinatown, etc. made up for the lack of space. Beds were comfy and overall, I would book again.
Stayed 1 night in Feb 2024

10/10 Excellent

Cassandra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I loved this hotel! Stayed overnight with a couple friends and it was perfect. Very good location close to many other things. The room was very spacious with mini fridge heat and AC. Interior was eye catching and unique. Staff was unbelievably helpful. Only thing is the utilities in the bathroom were a little outdated and obviously have been through some wear and tear. Still functional though. Overall, would definitely stay here again.
Stayed 1 night in Feb 2024

8/10 Good

Madge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a cool spot and comfortable
Stayed 1 night in Feb 2024

6/10 Okay

Emily, Oakland

Traveled with partner
Disliked: Amenities, property conditions & facilities
Expedia has this property rated as a 4 star. It is not. It is a 3 star as per their own website. We booked a "junior suite" for 3 times the price of a regular room. It was just a regular room. THERE IS NO ELEVATOR. Our room turned out to be on the 4th floor. The gentleman who checked us in offered to help with our bags and then disappeared. No staff really visible or available during our stay. No phones in rooms, so to try to contact the front desk,you use your phone to call the main number. No coffee in rooms. No robes, no slippers, no q-tips, no duvet covers, no housekeeping unless you request it (we did not). Decor is Love Island meets 1980's Goth, but not in a good way. Really dim lighting hiding a lot of chipped paint/deferred maintenance. Our bathroom was nice and I liked the underfloor heating, but no soap dishes are provided so when you open a soap it is just soggy, sticky on the sink. The black "grout" between the tiles in the shower came off on my washcloth. The shampoo/conditioner and body wash are good quality. There is TV, gets about 12 chanels. The TV guide does not work, but it was fairly easy for us to "cast" from our phones and tablets.
Stayed 2 nights in Feb 2024

2/10 Terrible

Benjamin

Stayed 1 night in Feb 2024

6/10 Okay

Deborah, CHICAGO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I didn’t appreciate that there was no elevator. Also would have liked the option of an electronic key and a key pass. Was not given an option and having just the electronic key was a problem.
Stayed 1 night in Feb 2024

10/10 Excellent

Jason, Iowa City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location for restaurants and bars in Bowery. Close to Little Italy, SoHo, Chinatown, and East Village. Staff was helpful with luggage storage. Booked the basic room, which was plenty for two people.
Stayed 1 night in Feb 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Jorge, East Hampton

Traveled with family and small children, Traveled with family
Liked: Staff & service, property conditions & facilities
Great place. Great staff. Smelly building
Stayed 1 night in Feb 2024

8/10 Good

Bonnie

Stayed 1 night in Feb 2024

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Mary Kate, Philadelphia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is decorated super cute, is totally clean, and beds are comfy! Location is super walkable to tons of restaurants and bars. Everyone was super friendly and helpful! They also had an amazing tea bar in the lobby with so many different varieties. Would stay here again for sure!
Stayed 1 night in Jan 2024

8/10 Good

Sukanya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room at a great price in a great location with all the basic amenities, but building does not have elevator.
Stayed 1 night in Dec 2023

10/10 Excellent

Robert, Mountain Top

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Joe

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Amy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Jan 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Stella

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay here! The room was a tiny bit small for 4 people (stayed in the standard 2 queen room) and the property looked good, you can tell everything isn't like brand new but that's cool with me. Not in a quiet area, I would stay here if you're going out in the city, but maybe not with kiddos. I would come back. Staff was really nice.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Darcy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Geneviève

Stayed 1 night in Jan 2024

10/10 Excellent

Paula

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the style of this hotel. Staff were really friendly which is saying something for New York The area has loads to explore highly recommend
Stayed 4 nights in Nov 2023

10/10 Excellent

Kraig, Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restored historic property with hardwood floors/ furniture and brick walls. Guests must be able to climb some stairs but it’s a charming historic building.
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. The staff was accommodating and helpful, the room was immaculate, and they made my stay a breeze.
Stayed 1 night in Dec 2023

6/10 Okay

Xiaonan

Liked: Cleanliness
Stayed 1 night in Dec 2023

6/10 Okay

Nicole

Stayed 1 night in Dec 2023

6/10 Okay

Lea

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good location, not good hospitality
The location & hotel design are impeccable, but the service is severely lacking. I booked this hotel based on the “valet parking for $75/night” and that is completely inaccurate as told to me, quite rudely, by the front desk staff. They blamed hotel.com and directed me to a lot 3 blocks away—unaffiliated & uncovered, which came to over $100. Also, I had arrived pretty early—around 11—and understandably couldn’t check in. However, I had seen a loong line of people checking out so when I came back at 3, just one hour before check-in, I was told my room still wasn’t ready. This hotel is pretty, clean & in a great location, but I would not recommend if you want to experience TRUE hospitality.
Stayed 1 night in Dec 2023

4/10 Poor

David

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel has a great website. We got into our room on the main floor and it was a closet. The bathroom was tiny and very dated and unpractical. The heat did not work in our room and they said they could not fix until the next day. We left after one night of our 4 night stay and asked for a refund.
Stayed 4 nights in Dec 2023

4/10 Poor

Kimberly

Traveled with family
Liked: Cleanliness, property conditions & facilities
Unprofessional front desk
I’ll say that everyone working at this hotel was so perfectly lovely and helpful EXCEPT for the gentleman with glasses at the front desk who was the most absolutely unprofessional and rude person I’ve encountered in recent memory. I had called and requested and confirmed early check in the day prior to my stay as we were traveling with 4 children including an infant who needed to be fed and changed. The hotel did not have it on record at our arrival. Instead of helping, this man began screaming at me and “refused service,” walking away and leaving us at the front desk with no direction or resolution until another kind employee stepped in and resolved the situation in mere minutes. It was a totally bizarre encounter. We will not return or recommend this hotel.
Stayed 2 nights in Dec 2023

4/10 Poor

Jason

Stayed 1 night in Dec 2023