During our recent three-day stay at this property, our party of 9 (5 kids ages 9-14 and 4 adults) found the location to be convenient and close to major attractions like Disney World, Universal Studios, and shops. However, we were disappointed with the overall experience due to the lack of cleanliness and maintenance. Stained and hair-covered towels and sheets were immediately noticeable upon arrival, and the comforters were dirty as well, so we couldn't use them. Despite this, the mattresses were comfortable, and the rooms were spacious.
Although the point of contact was responsive and understanding, there was little she could do to remedy the situation. While the laundry room was a lifesaver, the cleaning required caused us to sleep very late on the first night. To make matters worse, the rollout bed provided was in such poor condition that we decided not to use it at all.
The price of the property was reasonable, but the lack of cleanliness and upkeep made for an unpleasant experience. One suggestion for improvement would be to ensure an adequate supply of cleaning supplies, such as laundry detergent, dishwasher soap, and paper towel, to make guests' stays more comfortable and manageable. However, based on our experience, unfortunately we would not choose to stay at this property again.