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Reviews of New Hôtel Gare du Nord

2 out of 5
New Hôtel Gare du Nord
40 Rue De Saint Quentin, Paris, Paris

Reviews

7.2

Good

Rating 10 - Excellent. 185 out of 1002 reviews" "
Rating 8 - Good. 392 out of 1002 reviews" "
Rating 6 - Okay. 254 out of 1002 reviews" "
Rating 4 - Poor. 99 out of 1002 reviews" "
Rating 2 - Terrible. 72 out of 1002 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica, Harrison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for us. Very easy to get to from the airport (CDG). Very easy to get into the city center and also to the La Defense arena for the TS concert. Staff were very nice, professional, and accommodating. The rooms were simple but clean.
Stayed 2 nights in May 2024
Response from ben on May 15, 2024
Thanks Jessica for your comment and your note, we appreciate.Best regards.

8/10 Good

Aaron M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pay breakfast downstairs looked nice. Air conditioning, but not needed during our stay. Nice view of the train station city area. Lots of food markets in the area. Different food options were available from all cultures. Transportation in easy access, and downtown city vibes. Easy check-in and stay. It was weird that they took the key when you left the room/hotel. Clean and comfortable for what we needed in just a one-night stay.
Stayed 1 night in Apr 2024
Response from ben on May 13, 2024
Thanks for your comment and your note.Best regards.

8/10 Good

Estrella

Traveled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The place was great the view of our room was quite nice. I can see the front of the train station . The noise from the street was moderate. But the breakfast area is too small. I love the old hotel because everything is small
Stayed 2 nights in May 2024
Response from Sophie on May 13, 2024
Thanks for your note.Best regards.

8/10 Good

Grant

Traveled with group
Liked: Staff & service
Enjoyed my stay. No fuss and helpful.
Stayed 1 night in May 2024
Response from Emile on May 13, 2024
Thanks Grant.Best regards.

6/10 Okay

Karine

Traveled with family
Nice newly updated bathroom, but shower and windows have black molds. Great location for public transportation.
Stayed 3 nights in May 2024
Response from Oliver on May 13, 2024
We take note of your remarks.Best regards.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly. The hotel is very conveniently located. It was reasonably priced.
Stayed 8 nights in Apr 2024
Response from Emile on May 7, 2024
Thanks Neil for your comment and your note. We appreciate.Best regards.

8/10 Good

Helena, Brooklyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was available for early check-in.
Stayed 3 nights in Apr 2024
Response from Emile on May 6, 2024
Thanks for your note Madam.Best regards.

2/10 Terrible

Amber

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk staff was amazing and so kind. Everything else about this hotel was awful. It was very dirty, black mold in the windows and shower, a bunjee cord holding rollaway bed together. I thought its proximity to the train station would be perfect but it was so bad. Homeless people outside peeing in the streets and making noise all night long. I would never return or recommend anyone to stay here. Get off the train and go far away from this area.
Stayed 3 nights in Apr 2024
Response from Oliver on May 3, 2024
We are sorry that you did not like our hotel. The station area remains an area very frequented by anyone.Best regards.

10/10 Excellent

Deej

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from ben on Apr 18, 2024
Thanks Deej for your note, we appreciate.Best regards.

6/10 Okay

Inge

Traveled with family and small children
Liked: Staff & service
De l'autre côté de la rue, un chantier de construction démarrait à 6 heures du matin. Cela rendait le sommeil paisible un peu plus difficile. Il faut également tenir compte de l'intensification de la circulation et des transports publics, qui créent une pollution sonore supplémentaire. Le personnel est cependant très aimable et serviable.
Stayed 2 nights in Apr 2024
Response from Sophie on Apr 12, 2024
We take note of your remarks Madam.Best regards.

4/10 Poor

Bronwyn

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was close to the station which was very handy. It also makes it feel like a very unsafe area for women travelling alone. Getting the room. Leaned was a challenge and the breakfast area feels grimy and smelly at best. Not great.
Stayed 5 nights in Apr 2024
Response from Emile on Apr 10, 2024
We are sorry that you don't appreciate our breakfast room. Also, unfortunately we are not responsible for the life of the neighborhood.Best regards.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
Stayed 3 nights in Mar 2024
Response from Oliver on Mar 29, 2024
Thanks

8/10 Good

William V

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with easy access to train stations and the metro.
Stayed 3 nights in Mar 2024
Response from ben on Mar 29, 2024
Thanks very much

2/10 Terrible

Wai Ho

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom is horrible. Mold on the wall, white towels are yellowish color, the hallway had very strong smoking odor. And bed buds too. The ceiling was taped up and broken. Definitely not coming back.
Stayed 1 night in Feb 2024
Response from Oliver on Mar 14, 2024
We take note of your remarks.Best regards.

6/10 Okay

Carrie

Traveled with family
Liked: Cleanliness, staff & service
The young man at the front desk was very welcoming and helpful, very knowledgeable. His English was perfect!!
Stayed 2 nights in Feb 2024
Response from Sophie on Feb 27, 2024
Thanks Carrie for your comment and your note.Best regards.

6/10 Okay

Mitchell

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Oliver on Feb 13, 2024
Thnaks for your note.Best regards.

4/10 Poor

Abdullah

Disliked: Staff & service
No hot water
Stayed one night. I surprised was no hot water at January!!! So I didn’t take shower !
Stayed 1 night in Jan 2024
Response from Ben on Feb 1, 2024
sorry for this problem.Best regards

2/10 Terrible

Davinder

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and bad smell in the room
Stayed 3 nights in Jan 2024
Response from Emile on Feb 13, 2024
We take note of your remarks.Best regards.

6/10 Okay

Gary

Traveled with partner
Disliked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Emile on Feb 6, 2024
Thanks for your note.Best regards.

6/10 Okay

Ann

Liked: Cleanliness, staff & service
The property was convenient for v v short states but it has seen better days. The treacherous stairs were a nightmare esp as the lift wasn’t working
Stayed 2 nights in Jan 2024
Response from ben on Feb 1, 2024
We take note of your remarks.Best regards.

6/10 Okay

Angelia

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The property is close and convenient to public transportation and there are plenty of restaurants close by. The staff at the hotel are nice and helpful. Breakfast was good and it is worth the price. However the property needs a thorough cleaning. The room was ok but the bathroom was horrendous. It was full of mold. There was mold all on the ceiling and in the shower. I felt cleaner before I took a shower. I will not stay at this property again based strictly on the cleanliness.
Stayed 3 nights in Dec 2023
Response from Oliver on Feb 6, 2024
We take note of your remarks.Best regards.

8/10 Good

Percy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient because of it's proximity to Gare du nord, which is where you can ride the train to CDG
Stayed 4 nights in Jan 2024
Response from ben on Feb 1, 2024
Thanks for your comment and your note.Best regards.

6/10 Okay

Zulim

Traveled with family
Disliked: Amenities
Location is great if you're taking the Eurostar train. American restaurants are a block away if cafes are pricey for you. It's an old building so didn't expect much. There's mildew in the bathroom ceiling. Elevator is really small so travel light.
Stayed 3 nights in Jan 2024
Response from Oliver on Feb 1, 2024
Thanks for your note.

8/10 Good

alexx

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Ben on Feb 1, 2024
Thnaks for your note.

2/10 Terrible

Devon

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Ben on Feb 6, 2024
Sorry that you don't appreciate our Hôtel.Best regards.

2/10 Terrible

nicole

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophie on Feb 1, 2024
Thanks for your note, we appreciate.Best regards.

6/10 Okay

Dan

Traveled with family
Disliked: Staff & service
Close to station but be wary of luggage storage
Location was close to Gare du Nord. We checked when checking in that they store luggage but when we checked out they said there was no room left for luggage! We had a whole day in Paris planned and chose this place because it is close to the station and stored luggage. They eventually did take it but I lost any reliance on them at that point. Breakfast was decent and the underground breakfast room interesting. Also had to take all our luggage upstairs because the lift didn’t go to level 1.
Stayed 2 nights in Dec 2023
Response from Oliver on Feb 1, 2024
Thanks for your note.Best regards.

6/10 Okay

Angela

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The location to the train station and dining were convenient and the beds comfortable, However the pillowcases had stains, and there was visible mold in the bathroom on the tiles in many places, Also the control for the heat/ ac was missing.
Stayed 1 night in Dec 2023
Response from ben on Feb 1, 2024
We take note of your remarks Madam.Best regards.

10/10 Excellent

Kieran

Stayed 1 night in Dec 2023
Response from Oliver on Feb 1, 2024
Thanks for your note, we apprecitate.Best regards.

10/10 Excellent

Yanluis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has its pros and cons, however, for the price we payed we can say we had an enjoyable stay. The entire staff was very kind to us, we always had clean towels and toiletries. You can get better breakfast outside for the same price but nevertheless the breakfast at the hotel was very enjoyable as well. It can be a bit noisy outside due to the train station but we didn’t mind it, but it can disrupt anyone’s sleep if you struggle with noise. Plenty of places to eat, convenience stores and currency exchange. I’d recommend this hotel as long as you’re using this hotel to sleep and shower, since it can be somewhat small.
Stayed 4 nights in Dec 2023
Response from ben on Feb 1, 2024
Thanks for your note and your comment.Best regards.

10/10 Excellent

Liliana Denisse Herrera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Oliver on Feb 1, 2024
Thanks very much for your note.See you

10/10 Excellent

Rene

Liked: Cleanliness, staff & service
Very nice small holder hotel I had double bed on 5 th floor window that open with view of La Gare du Nord nice shower. The week end petit déjeuner was very good in a cave like area like in a Cassel I definitely would stay there again great location good price
Stayed 2 nights in Nov 2023
Response from Sophie on Feb 1, 2024
Thanks rené for your comment and your note, we appreciate. Hope to see you next time with us.Best regards.

8/10 Good

Damien

Liked: Cleanliness, staff & service, property conditions & facilities
London in the morning
This is straight across the road from Gare du Nord, perfect for an overnight for an early Eurostar to London
Stayed 1 night in Dec 2023
Response from Oliver on Dec 5, 2023
Thanks Damien for your note and your comment, we appreciate.Best regards.

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hotel. The staff were very professional and didn't mind my broken French. I will be coming back to this hotel
Stayed 7 nights in Nov 2023
Response from Sophie on Nov 29, 2023
Thanks Zachary for your comment and your note, we appreciate.Best regards.

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice & clean. The bed was confortable & it was near a few restaurant so there was a choice. The bathroom was clean & tidy. The hotel was near the train station so very handy in the morning to catch the Eurostar.
Stayed 1 night in Nov 2023
Response from Oliver on Nov 29, 2023
Thanks Corrine for your comment and your note, we appreciate.Best regards.

4/10 Poor

MR Richard

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Good location with metro station right outside. Lots of cafes and eateries in the area. Hotel staff were friendly and helpful but room was a bit disappointing. One bed was broken and we woke up to find ants on some food we had bought. Bathroom ok but door and door frame were rotten due to moisture caused by not having a shower door or curtain. Room was cleaned and beds were made each day, which was good. No facilities to make a drink either.
Stayed 3 nights in Nov 2023
Response from Oliver on Nov 6, 2023
We take note of your remarks.

6/10 Okay

Rodney, Belfield

Disliked: Staff & service, property conditions & facilities
Room small, one female staff member positively unfriendly.
Stayed 1 night in Oct 2023
Response from Sophie on Oct 31, 2023
Sorry for the problem with the woman at the reception.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from Oliver on Oct 31, 2023
Thanks Richard for your note, we appreciate.Best regrds.

8/10 Good

Tenby

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Oliver on Oct 24, 2023
Thanks Tenby for your note, we appreciate.Best regards.

2/10 Terrible

René

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was not what I see in the Internet.
Stayed 3 nights in Oct 2023
Response from Sophie on Oct 24, 2023
Sorry

6/10 Okay

Michael, Halifax

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from ben on Oct 24, 2023
Thanks for this note.Best regards.

4/10 Poor

Khandaker

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
The only good thing about this hotel is that it’s just across Gare du Nord. Other than that nothing positive to say about it. Personally I think Gare dubLyon location is better than this location as a whole. Staff were rude ,except one guy, and inefficient. We had two books booked but when we went there it took more than 20 minutes to find our booking and then we were divided up in two hotels, according to the receptionist Hotel Richmond is the same , they own it. Not that they are far away virtually next door but just not what we envisioned. Room was terrible, small and then half was really low as it seemed to be an attic. Only one pillow per person, not highly comfortable. And then on weekends it’s noisy, maybe that was more because of the rugby WC going on.
Stayed 2 nights in Oct 2023
Response from ben on Oct 18, 2023
Sorry that you don't appreciate our Hôtel.Best regards.

10/10 Excellent

jackie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long weekend
We stayed in the new gare de nord for 4 nights. Situated just off the main road right opposite the station. This is a great spot for the eurostar, metro and other trains. A busy, bustling area with lots of restaurants and bars. I went to the prix de l'arc race meeting on the sunday and it was easy to get to from the station. The hotel itself is clean and run well. All the staff are friendly and helpful. The lift is small but has enough space for 4 people. Breakfast is in the basement. Very quirky, it looks like a cave!! The lady overseeing breakfast is lovely and keeps everything topped up. Breakfast is adequate for a short stay. The room itself is very clean and comfortable. Theres a tv. Safe. And hairdryer in the bathroom. We had a big balcony which was right opposite the train station.great to watch the goings on! The bathroom is clean with a lovely hot shower. Lovely hotel. Next time i go to paris i will definitely stop at this hotel
Stayed 4 nights in Sep 2023
Response from Oliver on Oct 16, 2023
Thanks Jackie for your note and your comment, we appreciate.Best regards.

4/10 Poor

Jithin

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Room was very very small. Soap/shampoo dispenser was empty. The lift won’t fit 2 persons with normal size cabin bags. No separate shower on the washroom, so when someone take a shower, water will flow out of the washroom to bedroom The location is good, just opposite to main train station
Stayed 2 nights in Oct 2023
Response from Sophie on Oct 12, 2023
Wehave bigger rooms but not the same price.Best regards.

4/10 Poor

Simon

Disliked: Cleanliness
It started when i arrived and there was blood all over the staircase from someone who had shot up. My bathroom was awful. The shower grout was moldy. The shower head clip was broken. The shower door didnt close properly. The room did not look like the photos. The front desk would not allow my guest tp come to my room for a few minutes.
Stayed 3 nights in Oct 2023
Response from ben on Oct 11, 2023
We take note of your remarks.Best regards.

2/10 Terrible

Van

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible hotel, small, stinky, bad rooms, is like trying to sleep in a closet of garbage
Stayed 2 nights in Oct 2023
Response from Sophie on Oct 9, 2023
sorry that you don't appreciate our Hotel.Best regards.

6/10 Okay

Thomas, Oro Valley

Great location next to paris north Station. Nothing special beyond that.
Stayed 1 night in Oct 2023
Response from Oliver on Oct 10, 2023
Thanks for your note Thomas.Best regards.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Average stay
Mould on the floors and in the bathroom of our hotel room (room 205). Photos attached. The hotel stairs are terrible if you have mobility issues. During our stay, one guest fell down and lacerated his face on our last night. The blood and bloody towels were still there in the main hallway at 9am - when the incident had happened at 10pm! We told reception and they didn’t even know about it. Walls are not sound proof- could hear neighbours having intercourse and others coming in and out, banging their door shut at early hours. We had a terrible sleep. Would not return. The only convenient thing is the location and proximity to Gare Du Nord.
Stayed 2 nights in Oct 2023
Response from Sophie on Oct 9, 2023
We take note of your remarks. Unfortunately, it's not our fault that someone fell down the stairs.

2/10 Terrible

Laura A

Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Sophie on Sep 29, 2023
Sorry that you don't appreciate our Hotel.Best regards.

4/10 Poor

Steven

Traveled with partner
Disliked: Property conditions & facilities
Location the best as it’s 3 minute walk from the gare du nord train station.
Stayed 1 night in Sep 2023
Response from Sophie on Sep 25, 2023
Thanks