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Reviews of Super Inn and Suites Philadelphia

2.5 out of 5
Super Inn and Suites Philadelphia
1526 Hwy 16 West, Philadelphia, MS

Reviews

7.2

Good

Rating 10 - Excellent. 149 out of 495 reviews" "
Rating 8 - Good. 162 out of 495 reviews" "
Rating 6 - Okay. 74 out of 495 reviews" "
Rating 4 - Poor. 55 out of 495 reviews" "
Rating 2 - Terrible. 55 out of 495 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

game

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service is extremely good
Stayed 3 nights in May 2024

8/10 Good

Elizabeth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect for what I needed. The only thing that I would say is that the mattress was hard but everything else was good.
Stayed 2 nights in May 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing special nice and clean
Stayed 1 night in Apr 2024

8/10 Good

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Rodney

Stayed 1 night in Mar 2024

10/10 Excellent

Rodney

Stayed 1 night in Mar 2024

4/10 Poor

Gloria

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Floor dirty , room smell horrible , and holes in wall
Stayed 1 night in Mar 2024

8/10 Good

Pamela

Liked: Staff & service, property conditions & facilities
This property met my needs. It was clean in the places that mattered most but needed some additional TLC in the less essential areas such as corners and baseboards.
Stayed 1 night in Feb 2024

8/10 Good

Angelia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite, an affordable. Nice customer service
Stayed 3 nights in Feb 2024

10/10 Excellent

Daleenna

Liked: Cleanliness, staff & service, property conditions & facilities
Service
Stayed 1 night in Jan 2024

10/10 Excellent

Daleenna

Business traveler
Liked: Staff & service, property conditions & facilities
Service
Stayed 1 night in Jan 2024

6/10 Okay

Halie

Stayed 1 night in Feb 2024

6/10 Okay

David

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Money saver with minor issues.
The bathroom sink lower panel was broken and hanging loose. The toilet tissue holder was broken loose and falling out of the wall. The vent fan switch knob was missing, the toilet seat was broken loose and only one bolt was holding it in place. The shower worked well and the towels were changed each day. The bathroom and hallway did smell like smoke that they tried to hide with cleaner. The price was much better than any in the area.
Stayed 2 nights in Feb 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was exactly what we was looking for and got!! Highly recommend

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Meh
Jets in jacuzzi tub did not work. Bed was very loud and the comforter was not big enough for it. Not clean, mirrors and surfaces were dirty. Could hear other guests all night and see through a crack in the door where it did not properly seal.
Stayed 1 night in Jan 2024

10/10 Excellent

Janeisa

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Dec 2023

4/10 Poor

Ginger

Disliked: Cleanliness
Our room was dirty and smelled like someone smoked in the room
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Robbin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Wayland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Wallace

Stayed 2 nights in Dec 2023

2/10 Terrible

Natavia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un sanitized
Bugs were everywhere carpet dirty tub dirty
Stayed 1 night in Dec 2023

8/10 Good

EmmaLee

Stayed 2 nights in Dec 2023

2/10 Terrible

Wesley

We were A no show my is ill with asthma I guess we have lost the money we paid
Stayed 1 night in Dec 2023

10/10 Excellent

Craig

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was very quick and the was very clean
Stayed 1 night in Dec 2023

2/10 Terrible

Baley

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty room
Stayed 1 night in Dec 2023

10/10 Excellent

Matt

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Jonathan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property needs renovation. Food choices limited, cable/satellite tv did not work, internet access slow, room wasn’t very clean, whirlpool tub drain was broken
Stayed 1 night in Dec 2023
Response from ketan on Dec 5, 2023
very sorry for your unpleasant experience we are in the process of upgrading our rooms, in the future please inform us at the front desk we can try and fix or attempt to accommodate you.

8/10 Good

Ethel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly,
Stayed 1 night in Nov 2023
Response from ketan on Nov 30, 2023
thank you

4/10 Poor

George

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property was old. Breakfast bar was not good at all and had a severely limited menu. Pastries were old. Waffle mix was stale. They had biscuits and gravy all three days we were there. Bathroom sink was clogged and the toilet ran. The TV worked and the coffee was strong and hot.
Stayed 3 nights in Nov 2023
Response from ketan on Nov 30, 2023
Sorry your stay didn't go as expected we are currently updating our roms and we hope you come back and stay with us and see all the new positive changes coming.

10/10 Excellent

Bobbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything/Everyone was Awesome,will return great stayaway!
Stayed 2 nights in Nov 2023
Response from Ketan on Nov 28, 2023
Thank you for the great review!!!

2/10 Terrible

Porter

Stayed 1 night in Nov 2023

2/10 Terrible

Stephanie J

Disliked: Cleanliness, staff & service, property conditions & facilities
This is by far the worst hotel I've ever stayed in. There is a notice on the front door that stated that there were no firearms allowed on the property. I would have never stayed without mine, plus we were traveling and 2 of the husband's are officers, so always carry. Our rooms were not grouped together as we had ask for since we were traveling as a group. There was an overwhelming stench of Marijuana smoke in the entire 1st floor. We got woken up at o dark 30 by an employee who banged on every door that had a guest accusing us of steeling his laundry. We went outside our 1st morning and there was a car with its back window smashed in with a hand weight. The 2nd night when we came back again im not sure if their pumping the Marijuana smoke through the vents or what was going on, but on the 1st floor was constantly full of the smoke and smell. We headed to bed around 11 P.M. as we all had to get up early the next morning, we had a 14 hour drive back home. The people on the 2nd were having some sort of party and were running up and down the halls screaming and pounding on the walls, blasting music. We ended up just calling it done and got up at 4 A.M. to leave since we weren't being able to sleep anyway. When we complained at the front desk we were told the owner knew about it and wasn't happy, but we could have called and complained anytime through the night. She then told us she had been upstairs about the situation multiple times in the night. NO WAY WOULD I STAY AGAIN EVER
Stayed 2 nights in Nov 2023
Response from ketan on Nov 29, 2023
sorry to hear that you had a bad experience

10/10 Excellent

game

Traveled with partner
Liked: Cleanliness, staff & service, amenities
They were very hospitable
Response from Ketan on Oct 27, 2023
Thank you for your kind words

6/10 Okay

April

Traveled with partner
Pretty average
Stayed 1 night in Oct 2023
Response from Ketan on Oct 25, 2023
Thank you for leaving us a review, we are currently upgrading our rooms.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from ketan on Oct 25, 2023
Thank you for a perfect score

4/10 Poor

Michael

Stayed 2 nights in Oct 2023
Response from Ketan on Oct 18, 2023
Sorry we did not meet your expectations.

8/10 Good

Ronald

Stayed 1 night in Aug 2023

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 5 nights in Jul 2023

6/10 Okay

JIMMY, summit

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
L
Stayed 1 night in Jul 2023

10/10 Excellent

Nichole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Stephen

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Staff was very helpful
Stayed 1 night in Jul 2023

10/10 Excellent

Shahera

Stayed 2 nights in Jul 2023

6/10 Okay

Franklin

Liked: Cleanliness
Took 30 min to check in. Couldn't find reservation and not concerned with helping. Room seemed safe and clean.
Stayed 1 night in Jul 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another nice stay
Newly renovated. It was quite and easy access. Neighborhood was fine.
Stayed 1 night in Jul 2023

10/10 Excellent

Antonio

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was awesome very clean and quiet and convenient and just relaxing and breakfast was also good.
Stayed 1 night in Jul 2023

10/10 Excellent

Derrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

LAWANDA

Liked: Staff & service, property conditions & facilities
Nice spacious room. The carpet can stand to be shampoo, but other than that clean, quiet room.
Stayed 1 night in Jun 2023