4/10 Malo
JoAnn S.
27 abr. 2024
Nice house - Awful Customer Service
We arrived at this rental home to find a nicely decorated home, most items supplied for the stay.
When we went outside to check out the pool - the highlight of visiting a very warm state, we were disappointed to see a very dirty pool. I reached out immediately and was told Vacasa will reach out to local team and will update me .No one ever called back or text. The pool remained dirty, algae and palm tree branches falling in pool. We weren't able to swim.
Hours went by, no communication. I reached out several more times and throughout Friday and Saturday, I could not get anyone, via text and phone, to assist us with a timeframe to clean the pool. We wound up cleaning leaves and skim the top, which skimming the top is what we would do anyway.
I reached out again on Sunday as we were leaving Monday, Nothing but more empty lies and promises. We were told they don't control the local team and this isn't their usual way of conducting customer service.
Wait!.This is exactly the service you get.
The BBQ is old and needs the be replaced, the beds don't have mattress protectors, the furniture is decent and comfortable, the table in the kitchen, the benches are old and on the verse of breaking. The area of the property seems decent and we enjoyed ourselves because of the people and family we are.
There are pigeons living in the front of the property. Their feces is dropping into the walkway and covering it.
It is very upsetting to experience Zero customer service.Dont stay here!!!
JoAnn S.
Se hospedó 3 noches en abril de 2024