9.6/10 Exceptional! (891 reviews)
It was hot, the aircon in our room was broken and they couldn't get a mechanic until after the weekend. They gave us a fan to use but their wiring system meant the only way to have the fan on was with all of the lights turned on - as soon as you turned the lights off, the fan went off. The breakfast was not good - it said it closed at 10:30am but when we arrived at 9:50am, there was nothing left in the hot section and they didn't replenish it. A guy next to us ordered food from an a la carte menu which was only placed on 2 tables - when we asked about it, we got a jumbled message about it only being for brunch (even though he ordered it during breakfast time). The staff were too busy messing around and joking about in the kitchen to put any food out, despite asking. The hotel deducted the breakfast from the bill but I wish we'd gone out. They removed the car parking costs as compensation for the aircon (note the car park is incredibly tight - we have a 4x4 RR and it was nearly impossible to get in). Honestly I wasn't after a reduction - I just wanted a room with aircon, given it was peak summer in July and boiling hot in the room. I just wanted to be able to sleep. Would not return.
Reviewed on Aug 1, 2026
