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Nuestras Raices - Hotel Museo Restaurante

3.0 star property
Comfortable San Cristóbal de las Casas hotel in De La Merced with free parking

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your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Nuestras Raices - Hotel Museo Restaurante

Comfort Quadruple Room | Premium bedding, in-room safe, desk, iron/ironing board
Interior
Front of property
Breakfast, lunch, dinner served; Regional cuisine
Premium bedding, in-room safe, desk, iron/ironing board
Reviews
8.4

Very good

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included
  • BarBarBar
  • LaundryLaundryLaundry
  • Room serviceRoom serviceRoom service
  • 24/7 front desk24/7 front desk24/7 front desk

Explore the area

Map
Diego de Mazariegos 43, Barrio de la Merced, San Cristóbal de las Casas, CHIS, 29240
  • Popular LocationMesoamerican Museum of Jade6 min walk
  • Popular LocationSan Cristóbal de las Casas Cathedral6 min walk
  • Popular LocationSanto Domingo Handicraft Market9 min walk
  • AirportTuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)71 min drive

Most relevant reviews

ExperimentalCarousel

10/10 Excellent

:)
Adriana Rubi
May 26, 2024
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Room options

View all photos for Comfort Double Room

Premium bedding, in-room safe, desk, iron/ironing board

Comfort Double Room

8.8/10 Excellent

Highlights

Heating
Flat-screen TV
Premium bedding
Hair dryer
Private bathroom
Electric kettle
Cable channels
Wardrobe or closet
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Triple Room

Comfort Triple Room | Premium bedding, in-room safe, desk, iron/ironing board

Comfort Triple Room

10/10 Exceptional

Highlights

Heating
Flat-screen TV
Premium bedding
Hair dryer
Private bathroom
Electric kettle
Cable channels
Wardrobe or closet
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed

View all photos for Comfort Quadruple Room

Premium bedding, in-room safe, desk, iron/ironing board

Comfort Quadruple Room

Highlights

Heating
Flat-screen TV
Premium bedding
Hair dryer
Private bathroom
Electric kettle
Cable channels
Wardrobe or closet
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

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About the neighborhood

San Cristóbal de las Casas

Located in San Cristóbal de las Casas, Nuestras Raices - Hotel Museo Restaurante is in the city center. The area's natural beauty can be seen at Huitepec Ecological Reserve and Grutas de San Cristóbal, while Regional Costume Museum and Museo de San Cristóbal are cultural highlights.
Visit our San Cristóbal de las Casas travel guideOpens in a new window

What's nearby

  • Plaza 31 de Marzo - 4 min walk
  • Mesoamerican Museum of Jade - 6 min walk
  • San Cristóbal de las Casas Cathedral - 6 min walk
  • Santo Domingo Handicraft Market - 9 min walk
  • Ex-Convent of Santo Domingo - 11 min walk

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 72 min drive

Restaurants

  • Tamales Regionales - 3 min walk
  • Antojitos Carmelita - 1 min walk
  • Namandí Café & Crepas - 3 min walk
  • Las Carmelitas - 4 min walk
  • Yo'o Moc Tamales - 2 min walk

About this property

Nuestras Raices - Hotel Museo Restaurante

Hotel located in De La Merced
At Nuestras Raices - Hotel Museo Restaurante, you can look forward to an airport shuttle, a terrace, and a garden. The on-site restaurant offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.
Additional perks include:
  • Free self parking
  • Cooked-to-order breakfast (surcharge), a roundtrip airport shuttle (surcharge), and tour/ticket assistance
  • Smoke-free premises, 4 meeting rooms, and a front-desk safe
Room features
All guestrooms at Nuestras Raices - Hotel Museo Restaurante feature thoughtful touches such as premium bedding, in addition to amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Wardrobes/closets, heating, and daily housekeeping

Languages

English, Spanish, Swedish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 7:30 AM to 7:00 PM on request
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily cooked-to-order breakfast available for a fee: MXN 110.20 to 150.80 for adults and MXN 110.20 to 150.80 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 4 meeting rooms
  • Business center

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • Upper floors accessible by stairs only
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Tea bags/instant coffee

More

  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 110.20 to 150.80 for adults, and MXN 110.20 to 150.80 for children
  • Airport shuttle fee: MXN 1102 per vehicle (one-way, maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Nuestras Raices-Hotel Museo Restaurante Hotel
Nuestras Raices Hotel Museo Restaurante
Nuestras Raices-Hotel Museo Restaurante Hotel
Nuestras Raices Hotel Museo Restaurante
Hotel Nuestras Raices-Hotel Museo Restaurante
Nuestras Raices - Hotel Museo Restaurante Hotel

Frequently asked questions

Is Nuestras Raices - Hotel Museo Restaurante pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Nuestras Raices - Hotel Museo Restaurante?

As of Jun 7, 2024, prices found for a 1-night stay for 2 adults at Nuestras Raices - Hotel Museo Restaurante on Jun 17, 2024 start from $39.55, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Nuestras Raices - Hotel Museo Restaurante?

Self parking is free at this property.

What time is check-in at Nuestras Raices - Hotel Museo Restaurante?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Nuestras Raices - Hotel Museo Restaurante?

Check-out is at noon.

Does Nuestras Raices - Hotel Museo Restaurante provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 7:30 AM–7:00 PM on request. A fee of MXN 1102 per vehicle applies.

Where is Nuestras Raices - Hotel Museo Restaurante located?

Located in De La Merced, this hotel is steps from La Merced Church, Amber Museum of Chiapas, and Regional Costume Museum. Plaza 31 de Marzo and Museo de San Cristóbal are also within 10 minutes.

Reviews

8.4

Very Good

Rating 10 - Excellent. 14 out of 31 reviews" "
Rating 8 - Good. 11 out of 31 reviews" "
Rating 6 - Okay. 4 out of 31 reviews" "
Rating 4 - Poor. 2 out of 31 reviews" "
Rating 2 - Terrible. 0 out of 31 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Adriana Rubi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
:)
Stayed 4 nights in May 2024

10/10 Excellent

Rogelio, Newbury Park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience at the hotel and restaurant. All employees were friendly and helpful. Thank you!

8/10 Good

Amalia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
We never got hot water in time
Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Stayed 2 nights in Feb 2020

6/10 Okay

Aldo M, San Diego, CA

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
2 nights in San Cristobal
The staff here manages I believe multiple hotels so I had a terrible experience checking in. They didn't have much of my booking details from Expedia. I ended up in the smallest and ONLY room available even for San Cristobal standards. The second night we were moved to a much better room but the overall experience was already damaged. The hotel overall is good but probably a little pricey for all the options around. I requested to speak to a manager but ours schedules never coincided...even filled out at their request an onsite review leaving my contact info. No one ever followed up.

6/10 Okay

Verified traveler

Liked: Cleanliness
Nice hotel
Hotel was nice for the price and employees were very attentive and friendly. Rooms were decent and charming. A little dated but nicely decorated. If you want modern, this not the hotel for you.

8/10 Good

Michael, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel choice for San Cristobal
Good room and all the better because it was so quiet. There are two buildings with guest rooms. The rooms in the restaurant are not where you want to stay. Book one the quiet rooms in the rear building. Better than most of the comparable options. Like almost all the others, cold at night due to absence of heat.

8/10 Good

Luis Abraham

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
La verdad esta horrible no por el lugr si no por la poca politica de sus empleados, externare las razones: No nos dieron opcion sobre el horario de alojamiento, ni tampoco nos solicitaron un taxi. Y tambien no llegaba el internet a la habitacion, es todo gracias por nada
Stayed 1 night in May 2024

8/10 Good

NANCY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Yamil Santiago

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena atención y un lugar cómodo y bonito
Stayed 2 nights in Jan 2024

10/10 Excellent

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente

4/10 Poor

Marielba

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
No me respetaron mi reservación en el hotel y me mandaron a otro de la misma cadena, justificándome que llego un grupo. Pero si uno hace la reserva es precisamente de tener algo seguro.
Stayed 1 night in Nov 2021

10/10 Excellent

Hever

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien, muy limpio, muy buena atencion solo falta estacionamiento
Stayed 2 nights in Oct 2021

8/10 Good

Itzel Amairani

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atención y comida excelentes
Fui con mis papás para tomar vacaciones en Chiapas y la atención del hotel fue la mejor: son muy amables y educados. La comida es otro de los puntos destacables, es muy rica y barata. En general estuvo bien ya que además, la ubicación es céntrica y puedes ir caminando a lugares bonitos de San Cristóbal. Los únicos puntos negativos son el olor de las habitaciones ya que hay mucha humedad y le falta mantenimiento a la madera; y para mala suerte, nos tocó un grupo de adolescentes que estuvo hospedado y hacían mucho ruido por lo cual nos pareció un poco incómodo por la noche.
Stayed 3 nights in Oct 2021

8/10 Good

Verified traveler

Stayed 2 nights in May 2021

10/10 Excellent

Hektorin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente opción
Recomendación personal me gusto mucho
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lindo Agradable y muy atentos todos Gran decoración y personal
Stayed 2 nights in Feb 2020

8/10 Good

Rodrigo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena hubicacion
Stayed 3 nights in Jan 2020

8/10 Good

Tomás

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Magnifico hotel pero desatento check in
Es un hotel muy bonito, un agradable y rico menú del restaurant, la atención de meseros muy buena. La ubicación es excelente. Lo que no me agradó fué la rigidez en el check in, ya que no nos permitieron estar después de las 12 del día, cuando en otros hoteles de igual o mayor categoría siempre nos dan una hora adicional para desocupar (porque aprovechamos ese tiempo para hacer compras adicionales), sobretodo cuando saben que somos buenos y apacibles clientes, que apoyamos la derrama económica de la ciudad. Sin embargo la recepcionista se mostró desatenta, inflexible e incomprensiva en ese sentido. Le faltó tacto y visión de negocios, porque no pienso regresar a ese hotel y yo visito esta ciudad por lo menos 3 veces al año. Gracias
Stayed 2 nights in Jan 2020

8/10 Good

Cira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel
La atención adecuada,camas cómodas, cuartos limpios,no hay ruido cerca,pueden ir caminando al centro,solo el estacionamiento no esta en el hotel,sino a dos hoteles más pero cerca y se ve seguro,tienen suficientes cobertores para el frío de San Cristóbal
Stayed 1 night in Nov 2017

4/10 Poor

nicola

Disliked: Property conditions & facilities, room comfort
I dont like it
Ok ST Cristobal has all old style accommodation, and this one is part of those ones. The room is dark, only 1 window, the feeling is that it's too old and smelly there. Personally i did not like this place, the restaurant is no good food. I really not suggest to stay here, very strange energy.Staff is friendly and nice.
Stayed 3 nights in Aug 2017

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen servicio y buena ubicación
Stayed 3 nights in Jul 2017

10/10 Excellent

José manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente experiencia
Excelente servicio de todo el personal , el hotel esta muy bonito y bien cuidado, esta a dos cuadras del centro
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muy lindo cerca de la calle principal
Todo muy bien, nos atendieron excelente el hotel muy lindo lo único que no me gusto mucho fue el baño y eso sí el papel de baño de la peor calidad

General hotel information

Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
3.0
Address
Diego de Mazariegos 43, Barrio de la Merced, San Cristóbal de las Casas, CHIS