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The Ritz-Carlton Shanghai, Pudong

5.0 star property
Travelers enjoy world-class amenities at The Ritz-Carlton Shanghai, Pudong, with an indoor pool and spa treatments perfect for post-exploration relaxation.

Choose dates to view prices

Located near the Oriental Pearl Tower, The Ritz-Carlton Shanghai, Pudong offers a luxurious retreat in the city. Guests can relax in the sauna, book a massage, shop on-site, or stroll in the garden. Four distinct restaurants and attentive staff complete the experience.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Club Panoramic Suite

Club Panoramic Suite | 1 bedroom, down comforters, in-room safe, desk

Club Panoramic Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Executive Lounge
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
  • City view
  • 1076 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for City Light View King Room

1 bedroom, down comforters, in-room safe, desk

City Light View King Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
Blackout drapes/curtains
Down duvet
  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Pearl Tower View Suite

Pearl Tower View Suite | 1 bedroom, down comforters, in-room safe, desk

Pearl Tower View Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Executive Lounge
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
  • River view
  • 807 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Tower (View)

1 bedroom, down comforters, in-room safe, desk

Room, 1 King Bed, Tower (View)

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
Blackout drapes/curtains
Down duvet
  • River view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Carlton Suite

Carlton Suite | 1 bedroom, down comforters, in-room safe, desk

Carlton Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Executive Lounge
Free cribs/infant beds
LCD TV
Pillow menu
Down duvet
  • River view
  • 1130 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Bund View Suite

Premier Bund View Suite | 1 bedroom, down comforters, in-room safe, desk

Premier Bund View Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Executive Lounge
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
  • River view
  • 1023 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Studio

1 bedroom, down comforters, in-room safe, desk

Club Studio

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
Blackout drapes/curtains
  • River view
  • 689 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Bund View Twin Room

Club Bund View Twin Room | 1 bedroom, down comforters, in-room safe, desk

Club Bund View Twin Room

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cribs/infant beds
LCD TV
Pillow menu
Down duvet
Blackout drapes/curtains
  • River view
  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for City Light View Twin Room

1 bedroom, down comforters, in-room safe, desk

City Light View Twin Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
Blackout drapes/curtains
Down duvet
  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Shanghai Bund View Twin Room

View from room

Shanghai Bund View Twin Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
Blackout drapes/curtains
Down duvet
  • River view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Chairman Suite

1 bedroom, down comforters, in-room safe, desk

Chairman Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Executive Lounge
Free cribs/infant beds
LCD TV
Pillow menu
Down duvet
  • River view
  • 4413 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for The Ritz-Carlton Suite

1 bedroom, down comforters, in-room safe, desk

The Ritz-Carlton Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Executive Lounge
Free cribs/infant beds
LCD TV
Pillow menu
Down duvet
  • River view
  • 4413 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club City Lights View King Room

1 bedroom, down comforters, in-room safe, desk

Club City Lights View King Room

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cribs/infant beds
LCD TV
Pillow menu
Down duvet
Blackout drapes/curtains
  • City view
  • 534 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club City Lights View Twin Room

1 bedroom, down comforters, in-room safe, desk

Club City Lights View Twin Room

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cribs/infant beds
LCD TV
Pillow menu
Down duvet
Blackout drapes/curtains
  • City view
  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Pearl Tower King Room

1 bedroom, down comforters, in-room safe, desk

Club Pearl Tower King Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cribs/infant beds
LCD TV
Pillow menu
Down duvet
Blackout drapes/curtains
  • River view
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Pearl Tower Twin Room

1 bedroom, down comforters, in-room safe, desk

Club Pearl Tower Twin Room

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cribs/infant beds
LCD TV
Pillow menu
Down duvet
Blackout drapes/curtains
  • River view
  • 560 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, River View

1 bedroom, down comforters, in-room safe, desk

Club Room, 1 King Bed, River View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
Blackout drapes/curtains
  • River view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, City View (Club)

1 bedroom, down comforters, in-room safe, desk

Club Room, 1 King Bed, City View (Club)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
Blackout drapes/curtains
  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

1 bedroom, down comforters, in-room safe, desk

Deluxe Room

9.6 out of 10
Exceptional
(8 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
Blackout drapes/curtains
Down duvet
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (View)

1 bedroom, down comforters, in-room safe, desk

Room, 1 King Bed (View)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
Blackout drapes/curtains
Down duvet
  • River view
  • 689 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (View)

Suite, 1 King Bed (View) | 1 bedroom, down comforters, in-room safe, desk

Suite, 1 King Bed (View)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
Blackout drapes/curtains
  • River view
  • 807 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Shanghai Bund View King Bed Room

1 bedroom, down comforters, in-room safe, desk

Shanghai Bund View King Bed Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
Blackout drapes/curtains
Down duvet
  • River view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Located on the waterfront, The Ritz-Carlton Shanghai, Pudong is in Downtown Shanghai neighborhood and is connected to a shopping center. Nanjing Road Shopping District and Xintiandi Style Shopping Centre are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Yu Garden and Shanghai Disneyland©. Pudong Riverside Promenade and Park and Jin Mao Tower are two other places to visit that come recommended. Visit our Shanghai travel guide
Map
Shanghai IFC, 8 Century Ave, Lujiazui, Pudong, Shanghai, Shanghai, 200120

What's nearby

  • Oriental Pearl Tower
    Oriental Pearl Tower
    5 min walk - 0.3 miles
  • 0_57361042
    Jin Mao Tower
    6 min walk - 0.3 miles
  • Pudong Riverside Promenade and Park featuring a city, a garden and modern architecture
    Pudong Riverside Promenade and Park
    6 min walk - 0.3 miles
  • skyline of shanghai city and a wooden pathway
    Shanghai Tower
    8 min walk - 0.5 miles
  • China, Shanghai, The Bund, The Customs House
    The Bund
    12 min walk - 0.7 miles

Getting around

  • Lujiazui Station
    9 min walk
  • Shanghai South Railway Station
    15 min drive
  • Hongqiao International Airport (SHA)
    38 min drive

Restaurants

  • % Arabica
    1 min walk
  • Park Hyatt 87th Floor
    2 min walk
  • Grand Hyatt Club
    3 min walk
  • Cloud 9
    3 min walk
  • 悦泰
    3 min walk

About this property

The Ritz-Carlton Shanghai, Pudong

Luxury hotel near Pudong Riverside Promenade and Park
Located close to Lujiazui Jingting and Oriental Pearl Tower, The Ritz-Carlton Shanghai, Pudong provides a terrace, shopping on site, and a coffee shop/cafe. For some rest and relaxation, visit the sauna or steam room, and indulge in a facial or a massage. At the 4 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and a Michelin star rated meal. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
You'll also enjoy perks such as:
  • 2 indoor pools along with sun loungers
  • Limo/town car service, buffet breakfast (surcharge), and self parking (surcharge)
  • Access to a nearby indoor pool, express check-out, and free newspapers
  • Luggage storage, multilingual staff, and smoke-free premises
  • Guest reviews give top marks for the helpful staff
Room features
All 285 rooms boast comforts such as 24-hour room service and pillow menus, in addition to perks like laptop-friendly workspaces and air conditioning.
Extra amenities include:
  • Children's slippers and free infant beds
  • Recycling and LED light bulbs
  • Bathrooms with rainfall showers and separate tubs/showers
  • Wardrobes/closets, electric kettles, and daily housekeeping

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  • Pool
  • Hot tub
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Mar 29 - Mar 30
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Limo/town car service
  • Self parking on site (CNY 128 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CNY 265 for adults and CNY 133 for children
  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Aura 大堂酒廊及爵士吧
  • Flair 屋顶餐厅酒吧
  • 意味轩意大利餐厅
  • 金轩中餐厅

Things to do

  • 2 indoor pools
  • 24-hour gym
  • Hot tub
  • Indoor pool (guest access)
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 2 indoor pools
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 27,297 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On a river
  • Pool loungers
  • Terrace

Spa

  • Facials
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Low-height counter and sink
  • Low-height electrical outlets in bathroom
  • Portable bathtub seat
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 18 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2010
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LCD TV

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 16

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests are required to present valid QR health and travel codes at check-in; or, present a certificate of quarantine.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 408.1 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 265 for adults and CNY 133 for children
  • Self parking fee: CNY 128 per night
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 408.1 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Ritz-Carlton Hotel Shanghai Pudong
Ritz-Carlton Shanghai Pudong
Shanghai Pudong Ritz-Carlton
Ritz-Carlton Shanghai Pudong Hotel
The Ritz Carlton Shanghai Pudong
The Ritz-Carlton Shanghai Pudong Hotel Shanghai
The Ritz-Carlton Shanghai, Pudong Hotel
The Ritz-Carlton Shanghai, Pudong Shanghai
The Ritz-Carlton Shanghai, Pudong Hotel Shanghai

Frequently asked questions

Does The Ritz-Carlton Shanghai, Pudong have a pool?

Yes, this property has 2 Indoor pools. Pool access is from 6:00 AM–10:00 PM.

How much does it cost to stay at The Ritz-Carlton Shanghai, Pudong?

As of Mar 3, 2026, prices found for a 1-night stay for 2 adults at The Ritz-Carlton Shanghai, Pudong on Mar 4, 2026 start from 318.32, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Ritz-Carlton Shanghai, Pudong pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for CNY 128 per night.

What time is check-in at The Ritz-Carlton Shanghai, Pudong?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at The Ritz-Carlton Shanghai, Pudong?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is The Ritz-Carlton Shanghai, Pudong located?

Located in Downtown Shanghai, this luxury hotel is within a 10-minute walk of Pudong Riverside Promenade and Park, Super Brand Mall, and Jin Mao Tower. Lujiazui Jingting and Oriental Pearl Tower are also within 1 mi (2 km). Lujiazui Station is 9 minutes by foot and South Pudong Road Station is 12 minutes.

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Reviews

The Ritz-Carlton Shanghai, Pudong Reviews

9.4

Exceptional

9.6

Cleanliness

9.4

Location

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 441 out of 569 reviews
Rating 8 - Good. 83 out of 569 reviews
Rating 6 - Okay. 25 out of 569 reviews
Rating 4 - Poor. 7 out of 569 reviews
Rating 2 - Terrible. 13 out of 569 reviews

Reviews

10/10 Excellent

Randy

Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed the venue. Great hotel great view. Staff was fantastic. The club level was very nice.
Stayed 2 nights in Nov 2025

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. Had an amazing stay!
Stayed 4 nights in Sep 2025

10/10 Excellent

Clark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best hotel stay I have ever experienced. Check-in, service, cleanliness, facilities were all 5-stars.
Stayed 3 nights in Jul 2025

10/10 Excellent

mansour

Liked: Cleanliness, amenities, property conditions & facilities
Perfect stay and nice restaurants
Stayed 6 nights in Apr 2024

10/10 Excellent

Res

Liked: Cleanliness, amenities, property conditions & facilities
the staff are very welcoming and professional, the room was also clean
Stayed 2 nights in May 2025

10/10 Excellent

Savanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and attention to detail was excellent! Well worth every moment we stayed there!
Stayed 4 nights in Feb 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed as a couple at mandarin oriental and the ritz. The ritz was more than twice the price, however there was a different. The location is supreme, apart of IFC mall and above the lujiazui metro station. Also the views are supreme throughout the hotel. Breakfast was better, including the view from breakfast but also slightly more choices for food and drinks. The service was better in that there was English speaking staff in all parts of the hotel. Check in was very busy for new years so we didn’t get a tour of the hotel like usual, but check out was very good. Flair bar is exceptional. The negative is that it is expensive vs some of the other options, however the views and location make it worth it. Base king Room was nicer and bigger than the base king room at the mandarin oriental.
Stayed 3 nights in Dec 2025

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is a great place with great staff
Stayed 3 nights in Jul 2024

10/10 Excellent

DaoYing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent stay. Top level services, food and views.
Stayed 2 nights in Dec 2023

8/10 Good

Hwachun

Liked: Cleanliness, staff & service, amenities
Buffet breakfast has great fruit.
Stayed 2 nights in Oct 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ritz-Carlton is a great place to stay, quality rooms, friendly staff, fantastic restaurants.
Stayed 2 nights in Oct 2023

10/10 Excellent

Chen I

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were wonderful, the view of the Bund and Pearl tower was gorgeous and the amenities in the room were top notch. Had a very enjoyable stay - will come again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Ashlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nothing bad to say about this property. Beautiful rooms with the most incredible bathroom. The view of the Bund was amazing. We were greeted by a wonderful host called An who couldnt do enough for you. She made us feel so welcome. I would 100% return.
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay in Shanghai.

Fantastic stay! The staff went above and beyond to make it memorable.
Stayed 1 night in Apr 2024

10/10 Excellent

Yee Kok

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and helpful
Stayed 2 nights in Oct 2024

10/10 Excellent

Selena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs at the front desk and the lounge have been nothing but lovely. They’re helpful, polite and professional. Our suite was spotless, bed was comfy. Everything was great, nothing to complain about.
Stayed 2 nights in May 2025

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exquisite hotel and amazing people. Club Lounge is perfect. Will recommend Ritz-Carlton Shanghai to all our friends.
Stayed 4 nights in Sep 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is absolutely perfect . The staff was amazing , every single member went beyond a perfect service .
Stayed 2 nights in May 2024

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding experience

I had a truly wonderful stay at The Ritz-Carlton, Shanghai. From the moment I arrived, the staff went above and beyond to make me feel welcome and cared for – their warmth and professionalism are second to none. Every detail throughout the hotel reflects an exceptional level of attention and thoughtfulness, making the entire experience feel special. One of the highlights was the breakfast: an outstanding selection of both international and local options, beautifully prepared and presented, and served with the same impeccable care. A perfect start to each day. I would highly recommend this hotel to anyone visiting Shanghai.
Stayed 6 nights in Aug 2025

10/10 Excellent

Ilya

Liked: Amenities, property conditions & facilities
Amazing view
Stayed 4 nights in May 2024

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just all very good. Very good support, the employees are extremely courteous. Furnishings and breakfast as well as the location are perfect.
Stayed 2 nights in Aug 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 3 nights in Aug 2024

10/10 Excellent

Yoojin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfactory stay! We were on our honeymoon and they upgraded our room to a higher floor also gave us a bouquet of flowers and welcome cake. Our room had a fantastic view of the 3 towers of shanghai.
Stayed 2 nights in Jun 2024

10/10 Excellent

Peiqiao

Liked: Amenities
Amazing experience and very professional service
Stayed 4 nights in Oct 2023

10/10 Excellent

Kotchanipar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, responsive room service, clean and comfortable room, fast check out. It was an excellent stay. Located slightly further away from city centre and therefore offers quiet surroundings for good rest. Room design is contemporary and I like it a lot. If hotel could provide covered car park, that will be great
Stayed 2 nights in Mar 2024