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Reviews of Maison Sofia - MGallery

5 out of 5
Maison Sofia - MGallery
Atanas Dukov 36, Sofia

Reviews

8.8

Excellent

Rating 10 - Excellent. 20 out of 36 reviews" "
Rating 8 - Good. 12 out of 36 reviews" "
Rating 6 - Okay. 0 out of 36 reviews" "
Rating 4 - Poor. 3 out of 36 reviews" "
Rating 2 - Terrible. 1 out of 36 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

10/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Elina

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated, comfortable and clean hotel. What imakes it stand out from the plethora of luxury hotels downtown is the sraff's exceptional hospitality. Being from the same industry i did appreciate the unbeatable combination of a very comfortable bed, tv with smart view, rainfall shower, scrumptious breakfast with great cofee, beatiful spa and the warm smiles of all the employees eager to help you at any moment. There are policies that are a bit unusual and i havent experienced in other hotels prior but they were no issue once explained.Front desk staff is with excellent communication and customer service skills. English is spoken throughout. The gym and spa area are immaculate with an on call masseurs. The property is located next to a great forest/park, one of the oldest in Sofia and it will take you 30 min to downtown if youre willing to have an adventure. Excellent for traveling with pets. I highly recommend this hotel! It was my home away from home for a week and i will most definitely be back! Thank you Maison
Stayed 1 night in May 2024

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable, convenient, convenient with with nice facilities. .
Stayed 6 nights in Dec 2023

10/10 Excellent

Atanas

Stayed 1 night in Dec 2023

10/10 Excellent

Vassil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Oct 2023

10/10 Excellent

meshal

Stayed 2 nights in Sep 2023

2/10 Terrible

Alexandra

Traveled with partner
Disliked: Staff & service, property conditions & facilities
We arrived after check in time, had to wait over an hour for a subpar room. While getting dinner at the hotel restaurant, they forgot to put in my order completely and we waited over an hour for a replacement (30 mins before anyone checked in). Finally, when we were going to return to the room, we stepped in the elevator and as the door was shutting, multiple cables snapped in front of our eyes. Negative 5 stars wouldn't be low enough for our experience.
Stayed 1 night in Aug 2023

10/10 Excellent

Juan, Panama City

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff and service.
Stayed 7 nights in Jul 2023

8/10 Good

KEVIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very modern and clean hotel which is well priced.
Stayed 1 night in Jul 2023

8/10 Good

Gareth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good breakfast Very nice staff Modern decor If you know the way, then it’s a 25 minute walk into the centre and was safe even late at night. If you don’t know the area then you will need to get a taxi
Stayed 3 nights in Jun 2023

4/10 Poor

Hong

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Esther

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, friendly staff, good restaurant within the hotel, safe area
Stayed 4 nights in May 2023

10/10 Excellent

Louis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently visited for a 4 night stay for a birthday trip. The hotel was under renovation at the entrance but the inside was already completed and it looked elegant and immaculate. Very nice design throughout the entire hotel and all the facilities were amazing. The restaurant food was lovely, the pool and spa was incredible and relaxing. I enjoyed a massage that was good value for money. The gym was nice too, plenty of equipment to use. Also the room we had was fantastic, such a lovely design and very functional, had everything we needed and more.

10/10 Excellent

MIchele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

4/10 Poor

Matias

Business traveler
Business trip
Tuesday night the hotel held a party with music. Extremely loud and noisy. They told me was a birthday celebration and was meant to last up to 1am. I told them I needed to catch an early plane in the morning and they offered me other room in the 4th floor. But I could hear the music with less intensity though. The issue was that in the new room the smoke detector in the wc was on the whole night. Did not switch off as it was broken. It was a nightmare and could not sleep.....
Stayed 3 nights in Dec 2023

4/10 Poor

casper

Traveled with group
Disliked: Cleanliness, staff & service
ikke gjort rent på værelset. boede der 3 dage & sagde de skulle gøre rent men gjorde de ikke
Stayed 3 nights in Nov 2023

10/10 Excellent

Terence

Business traveler
Liked: Property conditions & facilities
Freundliche service
Second time here and it's perfect
Stayed 3 nights in Nov 2023

8/10 Good

Nikolaos

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Stayed 3 nights in Sep 2023

8/10 Good

Massimo

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Bravi ma non bravissimi
Tutto bene. Unica nota negativa ho usato le scale tutti i giorni invece dell'ascensore e per 2 giorni c'erano gli stessi bicchieri vuoti e piatti sporchi lasciati sul giro scale. Non bello da vedere.
Stayed 2 nights in Sep 2023

8/10 Good

Arnaud

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Kenza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parfait
Stayed 4 nights in Sep 2023

8/10 Good

Victor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
good but...
Nice hotel with nice premises. Good value/price rate. 2 compalinst, first I contracted one large bed and I found 2 beds. Second, my room had an internal door coneting with another room and was noisy.
Stayed 2 nights in Jul 2023

8/10 Good

Mario

Stayed 1 night in Jun 2023

10/10 Excellent

Göran Alfred

Stayed 5 nights in Jul 2023

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
A quality stay near Paradise Center
Maison Sofia is a lovely hotel with great staff. The location is not easily reached with public transport, but taxis in Sofia are quite cheap and they'll bring you to the front door. My room had clearly been cleaned some time ago, as there was dust around, but otherwise it was very nice. The breakfast was delicious, and the spa facilities okay.
Stayed 1 night in Mar 2023

8/10 Good

Arnaud

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Belles prestations excentre du centre
Excellent hôtel un peu excentre du centre mais au calme avec de belles prestations pour ce détendre et profiter du sejour
Stayed 3 nights in Mar 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortabel hotel
Het is een mooi hotel met zeer vriendelijk personeel. De gym is groot en van alle gemakken voorzien maar zou wel een grote schoonmaakbeurt kunnen gebruiken. De kamer had geen mogelijkheid om de stroom bij het verlaten uit te schakelen. Je moet er dus zelf aan denken om de verlichting uit te doen.
Stayed 6 nights in Mar 2023

10/10 Excellent

Wolfgang

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schönes Hotel
Stayed 1 night in Mar 2023

8/10 Good

Mario

Stayed 1 night in Nov 2022

10/10 Excellent

Victor

Stayed 2 nights in Nov 2022