Umm Suqeim Vacations

Amazing hotel and location, very friendly staff..

First of all, I should say the beach resort is lovely and the area around the pool with live dj and bar is a really enjoyable place to spend your time. However, we faced some issues upon arrival. Me and my partner had only booked for one night to enjoy the palm. They let us check in early, which we were very grateful in. But our room didn’t live up to expectations… the bathroom worked as a wet room, but with the shower no more than a foot away from the toilet and clearly something wrong with the drainage, the bathroom was literally flooded after no more than a minute under the shower. We took this up with the front desk and after some persisting, a lovely supervisor apologised and allowed us to move room. She was very attentive and upgraded us to a sea view which again, we were extremely grateful for. This did turn the experience around and we had an enjoyable afternoon… but the whole escapade took up a considerable amount of time and for the nightly price, we both thought the first room was a little unacceptable for a five star hotel. The breakfast was also ridiculously expensive… £68 for two people to buy the morning of. Overall, we felt that the interior and overall layout of the hotel was a little worn. For the price and rating, we really expected more.

We would have loved to seen/received the VIP amenities promised but we didn't get any of the,. We arrived at the hotel early and were told there was no upgraded rooms and no such VIP amenities. The hotel was fantastic though and we enjoyed every min of being there. We will come again. Just rather we didn't have the VIP carrot dangled in front of us by Expedia - not the hotel.

Absolutely amazing stay. The only negative was that the bathroom was entirely black which meant it was very hard to see and little to no bench space to store your toiletries. Staff were impeccable especially the concierge Timothy. Will definitely go back again!!!!!

Great location and well kept property, close to everything we needed for our stay at the Marina.