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Reviews of B&B HOTEL AIX EN PROVENCE Pont de l'Arc

2 out of 5
B&B HOTEL AIX EN PROVENCE Pont de l'Arc
Avenue de l'Arc de Meyran, Aix-en-Provence, Bouches-du-Rhone

Reviews

7.4

Good

Rating 10 - Excellent. 36 out of 142 reviews" "
Rating 8 - Good. 54 out of 142 reviews" "
Rating 6 - Okay. 28 out of 142 reviews" "
Rating 4 - Poor. 12 out of 142 reviews" "
Rating 2 - Terrible. 12 out of 142 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great Stay!
Check in was very easy. The room was clean when I arrived with two towels. However, surfaces such as the desk and bathroom were dusty. I really enjoyed that cleaning services came in everyday to make the bed and bring in fresh towels. I really enjoyed my stay, and I would definitely stay there again if I returned.
Stayed 3 nights in Oct 2023
Response from La direction on Oct 30, 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

4/10 Poor

bernard

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Sep 2023
Response from La direction on Oct 30, 2023
Bonjour,Nous regrettons que nos prestations n'aient pas répondu à vos attentes.A l'avenir, n’hésitez surtout pas à nous faire part de vos remarques. Nous attachons beaucoup d'importance aux avis clients, qui nous permettent de toujours améliorer notre qualité. En espérant vous revoir prochainement dans notre hôtel.

10/10 Excellent

Safiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent no fuss hôtel that caters to all.
Good value for money. Room is clean and house keeping daily which is rare these days… Very near the bus terminal so access to city centre is very convenient and cheap…There’s machines where you can order take out meals ranging from simple pizza and sandwiches to a more elaborate menu and be sent to the hotel.. there was even Halal options which is very much welcome… there’s drinks and snack machine and also a microwave oven at the reception… very efficient service.
Stayed 3 nights in Jun 2023

10/10 Excellent

jacob, sweiqi

Stayed 1 night in Jul 2022

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from b&b pont de l'arc on Apr 2, 2022
Merci pour cette note, nous sommes ravi que votre séjour ait été à la hauteur de vos attentes

6/10 Okay

David

Disliked: Staff & service
Stayed 1 night in Sep 2021

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good service, price, location and value for money
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Chambre très petite, réception presque fermée en tout temps, l’arrivee De fait de façon autonome sauf qu’on m’a chargé deux fois, j’ai dû me faire rembourser. Près du terminus d’autobus qui mène directement au centre de Aix en Provence!
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2019
Response from LA DIRECTION on Jul 19, 2019
Merci beaucoup A bientôt

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Stayed 1 night in May 2019
Response from la direction on May 18, 2019
Merci beaucoup A bientôt dans notre hôtel.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is in great condition except the property is less new than the other B&B locations. Well, it definitely compensated with other good things, including the staff and the value in the area. Still, very satisfying !
Stayed 1 night in Apr 2019
Response from la direction on May 18, 2019
Bonjour Ce fut un réel plaisir de vous recevoir. Merci d’avoir pris le temps de nous faire part de votre ressenti. Nous sommes très heureux que votre séjour se soit bien passé. Toutes vos remarques et suggestions sont les bienvenues pour nous aider à adapter nos services à vos besoins. Dans l’attente du plaisir de vous accueillir de nouveau, nous vous souhaitons une bonne journée.

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very small, no comfy pillows. The breakfast was really bad
Stayed 1 night in Mar 2019
Response from la direction on May 18, 2019
Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

Roddy, Australia

Liked: Cleanliness, staff & service, room comfort
Hotel near Aix en Provence
One needs to plan bus travel in advance to the hotel otherwise it is a 3 km walk from the centre, and on Sundays about one an hour and none in the evenings
Stayed 4 nights in Sep 2018

6/10 Okay

Valerie, North East, Maryland

Liked: Cleanliness
Biggest complaint is that the hotel claimed to be in walking distance to everything. The Center was a 10 minute drive through construction. I would not recommend walking. It was just off the Autovon, but do not go without a car.
Stayed 3 nights in Jul 2018

2/10 Terrible

Bernie, Gosford NSW Australia

Liked: Cleanliness
Disliked: Property conditions & facilities
Budget hotel which is probably overpriced
While the reception are and room were clean, the less said about the carpeted stairs and hallways the better. They were filthy stunk, particularly the stairs which gave off a sickening odour
Stayed 3 nights in Jun 2018

6/10 Okay

Verified traveler

budget hotel near bus terminal
a good/compact place to rest. note that there is no lift. had to pay a deposit for hair dryer. it is a 30min walk away from the town, but i appreciate it is near the bus terminal- perfect as i came to aix via bus.
Stayed 1 night in Jun 2018

8/10 Good

Dr G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small room but excellent Wi-Fi
Overall pretty good. Best Wi-Fi speeds from all hotels. Noisy air con. Area could be quieter from a traffic viewpoint. Bit of a walk from the station but doable. Carrefour city 15 min walk away. Would stay again.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
We could not find this hotel for the life of us, we asked about 20 people, even bus drivers and noone knew where it was..perhaps putting directions on the website would help others:) Other then that, great comfy clean place to stay.
Stayed 1 night in Apr 2018

10/10 Excellent

Pascal

Stayed 1 night in Jan 2024

2/10 Terrible

sid

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Petite chambre chauffé avec un chauffage d’appoint car mal isolé le sol est très froid. Je n’ai pas pu dormir car un bruit assourdissant provenant dine machine à l’extérieur ( chambre 27) Nombre de serviette insuffisant ! Admission via l’automate d’enregistrement ne fonctionne pas car réservation via expédia !! Process à revoir.
Stayed 1 night in Jan 2024
Response from Jennifer on Jan 13, 2024
Bonjour ,Nous avons pris connaissance de votre notation suite à votre séjour dans notre hôtel. Nous regrettons que nos prestations n'aient pas répondu à vos attentes.A l'avenir, n’hésitez surtout pas à nous faire part de vos remarques. Nous attachons beaucoup d'importance aux avis clients, qui nous permettent de toujours améliorer notre qualité. En espérant vous revoir prochainement dans notre hôtel.

2/10 Terrible

Ludovic

Stayed 1 night in Jan 2024
Response from Jennifer on Jan 13, 2024
Bonjour,Nous avons pris connaissance de votre notation suite à votre séjour dans notre hôtel. Nous regrettons que nos prestations n'aient pas répondu à vos attentes.A l'avenir, n’hésitez surtout pas à nous faire part de vos remarques. Nous attachons beaucoup d'importance aux avis clients, qui nous permettent de toujours améliorer notre qualité. En espérant vous revoir prochainement dans notre hôtel.

4/10 Poor

Gilles

Stayed 1 night in Dec 2023
Response from Jennifer on Jan 13, 2024
Bonjour Gilles,Nous avons pris connaissance de votre notation suite à votre séjour dans notre hôtel. Nous regrettons que nos prestations n'aient pas répondu à vos attentes.A l'avenir, n’hésitez surtout pas à nous faire part de vos remarques. Nous attachons beaucoup d'importance aux avis clients, qui nous permettent de toujours améliorer notre qualité. En espérant vous revoir prochainement dans notre hôtel.

10/10 Excellent

PATRICK

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bon séjour chambre confortable et bien équipée ; petit déjeuner très bon rapport qualité prix
Stayed 2 nights in Nov 2023
Response from Jennifer on Dec 18, 2023
Bonjour, Merci beaucoup pour votre retour.

10/10 Excellent

Frédérick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jennifer on Dec 18, 2023
Bonjour, Merci pour la notation

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Sejours
Séjour convenable, Accueil super agréable avec la personne .
Stayed 1 night in Nov 2023
Response from Jennifer on Nov 14, 2023
Bonjour, Merci beaucoup, au plaisir de vous revoir

8/10 Good

Marie-José

Stayed 1 night in Oct 2023
Response from La direction on Oct 30, 2023
Merci beaucoup. A bientôt dans notre hôtel.

10/10 Excellent

Karl

Stayed 1 night in Oct 2023
Response from La direction on Oct 30, 2023
Merci beaucoup pour la notation. A bientôt dans notre hôtel.

10/10 Excellent

Michèle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from La direction on Oct 30, 2023
Merci beaucoup. A bientôt dans notre hôtel.

8/10 Good

PILAR

Stayed 1 night in Sep 2023
Response from La direction on Sep 20, 2023
Bonjour, Merci et à bientôt

8/10 Good

Cristelle

Liked: Staff & service, property conditions & facilities
Il y avait des rats sur le parking.
Stayed 1 night in Aug 2023
Response from La direction on Sep 20, 2023
Bonjour, Nous sommes situé à proximité d'un canal et d'une sortie d'égouts, malheuresement cela ne dépend pas de nous. Des professionnels intervient réguliérement pur des vérifications

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from La direction on Sep 20, 2023
Bonjour, Merci et à bientôt

6/10 Okay

Virginie

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from La Reception on Aug 12, 2023
Merci beaucoup , bientôt dans notre hôtel.

10/10 Excellent

Roseline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from La Reception on Aug 12, 2023
Merci beaucoup , bientôt dans notre hôtel.

4/10 Poor

pierre

Stayed 1 night in Jun 2023

2/10 Terrible

Laurence

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Vivement déconseillé
Etablissement à fuir, propreté douteuse (présence de nuisibles) et activités nocturnes incompatibles avec le repos.
Stayed 1 night in Jun 2023

6/10 Okay

anissa

Stayed 1 night in May 2023

8/10 Good

ANGOL GABOURG

Traveled with family
Liked: Cleanliness, staff & service, amenities
Personnel accueillant dans l'ensemble, hôtel bien situé à côté de la station Kryton à Aix, pratique pour un transit. Ambiance calme. Petit déjeuner passable. Pas de commerces à proximité. Chambre un peu petite mais de bonnes literies.
Stayed 1 night in May 2023

8/10 Good

Hanane

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

Marie

Stayed 1 night in Apr 2023

8/10 Good

yves

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Shirin

Stayed 1 night in Apr 2023

8/10 Good

yves

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023

8/10 Good

Poitrinal

Stayed 1 night in Mar 2023

10/10 Excellent

Samia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from La Reception on Mar 8, 2023
Merci de pour votre retour

8/10 Good

Christian

Stayed 1 night in Feb 2023
Response from La Réception on Mar 8, 2023
Merci de votre retour

10/10 Excellent

ERIC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

4/10 Poor

Frédéric

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

2/10 Terrible

Helio

Stayed 2 nights in Oct 2022

10/10 Excellent

ERIC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

2/10 Terrible

Jörg Hunkeler

Disliked: Staff & service, room comfort
Lieber etwas mehr bezahlen!!
Wenn man wissen wie es ist in einem Gefängnis zu sein, würde ich das B&B empfehlen.
Stayed 1 night in Sep 2022