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Reviews of The Marshall Suites

3.5 out of 5
The Marshall Suites
350 NE High School Road, Bainbridge Island, WA

Reviews

8.8

Excellent

Rating 10 - Excellent. 597 out of 1001 reviews" "
Rating 8 - Good. 254 out of 1001 reviews" "
Rating 6 - Okay. 90 out of 1001 reviews" "
Rating 4 - Poor. 34 out of 1001 reviews" "
Rating 2 - Terrible. 26 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was A plus
Stayed 4 nights in May 2024

6/10 Okay

MELANIE

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
.
Stayed 2 nights in May 2024

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet area, a brief but pleasant walk uphill from the ferry station
Stayed 1 night in May 2024
Response from Front Desk Supervisor Alissa on May 9, 2024
Thank you for staying with us! We hope to see you Next time

4/10 Poor

Tyson

Business traveler
Disliked: Amenities, property conditions & facilities
I was given a hotel room that someone was currently staying in, so I had to get a different room. Luckily, nobody was inside the room when I walked into it. The cable was then out in the room.
Stayed 1 night in May 2024

8/10 Good

Patsayar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Desk Supervisor Alissa on May 9, 2024
Thank you for staying with us!

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front desk Supervisor on May 9, 2024
Thank you for staying us.

4/10 Poor

Edwin, Poulsbo

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I have stayed here before over the last 3 years. Here is how our experience was this last weekend. The property is a good location and has been upgraded. Breakfast selection was great, staff was happy and professional. A few things that made the stay not great. 1. Bed was not comfortable, mattress had a sunken part in and was not comfortable at all. 2. There were small black flies in the bathroom shower area. 3. TV had no service, not capable of screen sharing options from cell phone to watch a sports game since everything on the island closes around 9pm. Was hoping staff would bring it up and offer a discount or something to acknowledge the inconvenience.
Stayed 1 night in May 2024
Response from Front Desk Supervisor. on May 9, 2024
Our employees would have loved to address the issues, if they were brought to our attention before check-out.The cable was something our facility couldn't fix due to the cable being cut for the island, police had informed us about the issue.

10/10 Excellent

Angela

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Front Desk Supervisor Alissa on May 9, 2024
Thank you for staying with us!

8/10 Good

Alejandra

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
No swimming pool or spa
Stayed 1 night in May 2024
Response from Front desk Supervisor on May 9, 2024
Our facility doesn't own either of those amenities, but there is a local pool just up the street that we generally will send guests to if we were asked about.Thank you for staying with us!

10/10 Excellent

Mick

Liked: Cleanliness, staff & service, property conditions & facilities
Avery nice quiet stay for 2nights. Visiting from New Zealand & would certainly recommend and return to if visiting beautiful Bainbridge Island again. Kind regards Mick & Sharyl.
Stayed 2 nights in Apr 2024
Response from Mo on May 4, 2024
Thank you so much for your kind review! We're so glad that you enjoyed your experience.

6/10 Okay

Madeline

Liked: Cleanliness
I wanted to love this place-- but it was just OK. Over a mile out of town (so, no walking to/from downtown). I wouldn't have called what I had a "suite"-- standard 2-bed motel room with a wide entryway with counter (no seats), small fridge and mini microwave, paper plates, no coffee maker. One uncomfortable armchair and a desk chair. View of an inner courtyard (other people's windows). The included breakfast was adequate, but nothing more; only seating is at high tables with stools, listening to the conversation of 2 employees at the front desk. Place recommended for dinner (within walking distance) is not truly a "pub", but an unbearably noisy sports bar with so-so food. On the plus side, it was clean, bed was comfy, there was an extra blanket in the closet.
Stayed 1 night in Apr 2024
Response from Mo on May 4, 2024
We appreciate your feedback and we hope to see you again soon!

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just felt very at ease and all the staff we came in contact with were really supportive, friendly and helpful. Especially comforting when we were stressed out finding lodging.
Stayed 1 night in Apr 2024
Response from Mo on May 4, 2024
Thank you so much for your feedback. We're always looking to provide the best service possible, so we appreciate hearing what you think.

10/10 Excellent

michael, Naples

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean and comfortable. Free parking in a garage that’s as secure as Fort Knox though parking on the street is just as safe. The night manager is an angel. Would stay again in a heartbeat.
Stayed 1 night in Apr 2024
Response from Mo on May 4, 2024
Thank you so much for your kind words! Your feedback is invaluable and helps us keep our standards high.

10/10 Excellent

JANET

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mo on May 4, 2024
We appreciate your feedback and we hope to see you again soon!

10/10 Excellent

They call me

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay here every time we can
Stayed 2 nights in Apr 2024
Response from Front desk supervisor on Apr 28, 2024
Thank you for staying with us, we appreciate you.

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean with friendly and helpful staff. Free breakfast options were waffles, hard boiled eggs, toasted bagels, oatmeal, fruit, and cereal. Free snacks and beverages were incredibly helpful for our days of adventuring the island. The walk from the ferry terminal is not bad at about 20 minutes. We would definitely stay here again! My 12 year old loved it too.
Stayed 1 night in Apr 2024
Response from Christine on Apr 17, 2024
Thank you so much for your stay at the Marshall Suites Hotel. We appreciate your business and look forward to seeing you again.

10/10 Excellent

Berries

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Christine on Apr 17, 2024
Thank you so much for your stay with the Marshall Suites Hotel. We appreciate your business and look forward to serving you again.

4/10 Poor

Gail

Despite the listed amenities and pictures on their website, there are no coffee pots in the rooms. As I was told by the front desk. Very disappointing.
Stayed 1 night in Apr 2024
Response from Christine on Apr 13, 2024
We are very sorry Gail. The City of Banbridge has banned all containers for coffee, condiments and serving ware. We were not able to find products that met their regulations so we just had to remove them. We do however offer coffee in the lobby from 6:30a to 10pm daily.

10/10 Excellent

Christian

Traveled with family and small children, Traveled with pets
Liked: Amenities
Excellent
Stayed 1 night in Apr 2024
Response from Christine A. Cochran on Apr 9, 2024
Thank you so much for your stay with us. We appreciate your business and look forward to serving you again in the future.

8/10 Good

Chris

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Christine Cochran on Apr 9, 2024
Thank you so much for your stay with us. We appreciate your business and look forward to serving you again in the future.

10/10 Excellent

Mike

Xxx
Stayed 4 nights in Mar 2024
Response from Christine on Apr 4, 2024
Thank you so much for your stay at the Marshall Suites Hotel. We sincerely appreciate your business and look forward to serving you again.

10/10 Excellent

Carter

Very simply furnished but large clean room
Stayed 1 night in Apr 2024
Response from Christine on Apr 4, 2024
Thank you so much for your stay at the Marshall Suites Hotel. We sincerely appreciate your business and look forward to serving you again.

10/10 Excellent

Ralph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great!
Stayed 1 night in Mar 2024
Response from Christine on Apr 2, 2024
The team at the Marshall Suites Hotel thank you for your stay with us. We appreciate your business and look forward to serving you again.

8/10 Good

Daisy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was clean, convenient and friendly
Stayed 1 night in Mar 2024
Response from Christine on Apr 2, 2024
The team at the Marshall Suites Hotel thank you for your stay with us. We appreciate your business and look forward to serving you again.

10/10 Excellent

Cholena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Christine on Apr 2, 2024
The team at the Marshall Suites Hotel thank you for your stay with us. We appreciate your business and look forward to serving you again.

6/10 Okay

William

Traveled with partner
Liked: Cleanliness
Your property had average maintenance and no dining options, although a very minimal breakfast was provided
Stayed 1 night in Mar 2024
Response from Christine on Mar 26, 2024
Thank you for your stay with us. We appreciate your business and look forward to seeing you again.

10/10 Excellent

Samuel, Northridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay when visiting Bainbridge
Stayed 1 night in Jan 2024
Response from Christine on Mar 26, 2024
Thank you for your stay with us. We greatly appreciate your business and look forward to seeing you again in the future.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Christine on Mar 23, 2024
Thank you so much for staying at the Marshall Suites Hotel. We appreciate your business and look forward to serving you again.

8/10 Good

Emily

Traveled with family
Some early neighbor noise and minimal exercise room. But all else, clean, friendly and comfortable stay.
Stayed 1 night in Mar 2024
Response from Christine on Mar 21, 2024
Thank you for your stay with us. We appreciate your business and look forward to serving you again in the future.

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service
Nice property. Clean, but had a very strong antiseptic smell. Staff was very nice.
Stayed 1 night in Mar 2024
Response from Christine on Mar 21, 2024
Thank you for your stay with us. We appreciate your business and look forward to serving you again in the future.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Kind and welcoming front desk staff.
Stayed 1 night in Mar 2024
Response from Christine on Mar 16, 2024
Thank you for your stay at the Marshall Suites Hotel. We appreciate your business and look forward to serving you again in the future.

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Toilet flush was stuck,
Stayed 1 night in Mar 2024
Response from Christine on Mar 16, 2024
Thank you for your stay at the Marshall Suites Hotel. We appreciate your business and look forward to serving you again in the future.

10/10 Excellent

Foad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating staff, this was our third stay and we will be continuing to stay here when we come back to Bainbridge island.
Stayed 3 nights in Mar 2024
Response from Christine on Mar 13, 2024
Thank you so much for your continued business. We truly appreciate your stay with us and look forward to serving you again in the future.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and fresh without perfumes. Windows open and have nice shades. Everything worked as it should. Staff was mostly pleasant. No restaurant in hotel, but a couple options nearby. The coffee was pretty ok. The breakfast foods were ok, rather typical. However, you could grab a snack anytime of day...fresh fruit always available. Parking was very good. Overall, a pleasant stay.
Stayed 2 nights in Mar 2024
Response from Christine on Mar 12, 2024
Thank you for staying with us at the Marshall Suites Hotel. We appreciate your business and look forward to the privilege of serving you again in the future.

8/10 Good

Pamela, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was comfortable even though it was softer than I like. There are bedside lights so you can read in bed. The internet connection was a bit spotty--I think it can vary depending where you are in the building, because I haven't had this problem before. Sadly, the room had no cups suitable for heating up water for tea in the microwave. But these are available in the lobby.
Stayed 1 night in Mar 2024
Response from Christine on Mar 12, 2024
Thank you for staying with us at the Marshall Suites Hotel. We appreciate your business and look forward to the privilege of serving you again in the future.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Christine on Mar 12, 2024
Thank you for staying with us at the Marshall Suites Hotel. We appreciate your business and look forward to the privilege of serving you again in the future.

10/10 Excellent

SONNETTE

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Beautiful property. The hallway smells great. Maybe one thing to point out - one, very slow elevator.😞
Stayed 1 night in Feb 2024
Response from Christine on Mar 6, 2024
Thank you so much for your stay with us. We appreciate your business and look forward to serving you again in the future.

6/10 Okay

Brandy St

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
If you have any interaction with the weekend desk staff, I hope it’s the young lady who is a Navy spouse, with long braided hair, who worked the evening shift, when we checked in. Extremely friendly, and helpful. While her counterparts from the morning shift, were rude and condescending. The concept of customer service must be lost on the two women who worked in the morning
Stayed 1 night in Feb 2024
Response from Christine on Feb 29, 2024
Thank you for your stay with us. We so appreciate your business. I have reviewed your concerns with our morning staff and thank you for bringing this to our attention.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Christine on Mar 12, 2024
Thank you for staying with us at the Marshall Suites Hotel. We appreciate your business and look forward to the privilege of serving you again in the future.

10/10 Excellent

Doug

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and flexible to work with through some changes in my plans.
Response from Christine A. Cochran on Feb 27, 2024
Thank you so much for your stay with us. We appreciate your business and look forward to serving you again in the future..

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Christine A. Cochran on Feb 27, 2024
Thank you so much for your stay with us. We appreciate your business and look forward to serving you again in the future..

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Just wish there were stairs inside we could use. Some people don’t like Elevators.
Stayed 1 night in Feb 2024
Response from Christine A. Cochran on Feb 27, 2024
Thank you so much for your stay with us. We appreciate your business and look forward to serving you again in the future..

10/10 Excellent

Ann

Liked: Amenities, property conditions & facilities
Would stay there again!
Stayed 2 nights in Feb 2024
Response from Christine on Feb 20, 2024
Thank you so much for your stay at the Marshall Suites Hotel. We appreciate your business and look forward to serving you again.

8/10 Good

Connie

Traveled with partner
Liked: Cleanliness, staff & service
Person doing the check-in was great. Friendly, happy, efficient, knowledgeable. Room was fine, but every time a heater came on in other rooms, there was loud humming in our room. Grout in bathroom floor needs to be cleaned. Convenient location. Hotel and guests were quiet; there was some traffic noise, but not terrible.
Stayed 1 night in Feb 2024
Response from Christine on Feb 20, 2024
Thank you so much for your stay at the Marshall Suites Hotel. We appreciate your business and look forward to serving you again.

10/10 Excellent

mishayla

Stayed 1 night in Feb 2024
Response from Christine on Mar 21, 2024
Thank you for your stay with us. We appreciate your business and look forward to serving you again in the future.

8/10 Good

Teri, Edmonds

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, comfortable bed, friendly staff
Stayed 1 night in Feb 2024
Response from Christine on Feb 13, 2024
Thank you for your stay at The Marshall Suites Hotel. We appreciate your business and hope to serve you again in the future!!

10/10 Excellent

Paula, Londonderry

Liked: Property conditions & facilities
Easy location, clean and staff was very helpful!
Stayed 3 nights in Feb 2024
Response from Christine on Feb 13, 2024
Thank you for your stay at The Marshall Suites Hotel. We appreciate your business and hope to serve you again in the future!!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Christine on Feb 13, 2024
Thank you for your stay at The Marshall Suites Hotel. We appreciate your business and hope to serve you again in the future!!

10/10 Excellent

Jennifer, Port Angeles

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a swim meet. The only thing that would have made it better, was if we didn't bring kids. They thought it was the coolest room and took turns wearing the robe and slippers provided. They enjoyed it so much they forgot about their "inside voices" and didn't want to go to sleep.
Stayed 1 night in Feb 2024
Response from Christine on Feb 13, 2024
Our thanks to you and all of the members of the swim meet. We enjoyed serving everyone, kiddos included. We look forward to seeing you again.

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Christine on Feb 13, 2024
Thank you for your stay at The Marshall Suites Hotel. We appreciate your business and hope to serve you again in the future!!