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Reviews of Port Benidorm Hotel & Spa

4 out of 5
Port Benidorm Hotel & Spa
C/ Estocolmo, 4, Benidorm, Alicante

Reviews

8.4

Very Good

Rating 10 - Excellent. 23 out of 44 reviews" "
Rating 8 - Good. 13 out of 44 reviews" "
Rating 6 - Okay. 4 out of 44 reviews" "
Rating 4 - Poor. 1 out of 44 reviews" "
Rating 2 - Terrible. 3 out of 44 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great position for beach & nightlife
Great location only 2 minutes to the promenade & beach. Also close to the nightlife & lots of restaurants. Fantastic views from the balcony on the 16th floor. Room clean & spacious but only tea no coffee available. Lifts are a major pain!
Stayed 1 night in Feb 2024
Response from Agustín Lloret (jefe recepcion) on Feb 20, 2024
Dear customer,Thank you very much for registering your satisfaction. We are glad to hear that your experience was positive and we look forward to welcoming you back in the future. Best regards

8/10 Good

Theresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we had a lovely stay as we have before, clean ,helpful. the only issue we had was ,swim wear being worn in the dinning room . I did not want to see a near naked women, while eating my food This is not acceptable in a hotel
Stayed 1 night in Sep 2023
Response from Agustín Lloret (Jefe recepción) on Sep 13, 2023
Dear Theresa,Thank you very much for choosing Port Benidorm Hotel & Spa for your holidays, it was a pleasure to have you in our wonderful hotel. Your feedback is really important to keep improving. We hope to see you again very soon. Greetings from the entire Port Benidorm Hotel & Spa team.

8/10 Good

Stephanie

Stayed 2 nights in May 2022
Response from Agustín Lloret (Jefe recepción) on Jun 10, 2022
Dear Stephanie, Thank you very much to choose Port Benidorm Hotel & Spa for your holidays, it was a pleasure to stay in our wonderful hotel. Your remark is really important to keep improving. We hope to see you again very soon. Greetings from the entire team of the Port Benidorm Hotel & Spa.

8/10 Good

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view from the higher floors . Needs more lifts as around meal times there is always a wait
Stayed 5 nights in Mar 2022
Response from Enrique. on Mar 19, 2022
Thanks for your feedback. We appreciate your comments.

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I couldn't fault this hotel, beautiful hotel room,pool amazing, and entertainment staff were fantastic at the pool every day. Hotel is spotless, staff cleaning constantly. I would thoroughly recommend this hotel.
Stayed 7 nights in Sep 2021
Response from Port Benidorm on Sep 13, 2021
Thanks for your kind report. Hope to see you at Port Benidorm again. Kind Regards.

6/10 Okay

Verified traveler

Stayed 5 nights in Oct 2020
Response from Port Benidorm on Nov 10, 2020
Thanks to book Port Benidorm. Stay safe . Best wishes

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Good buffet for all meals. Clean room. Nice atmosphere.
Stayed 1 night in Oct 2020
Response from Port Benidorm on Nov 10, 2020
Many thanks for your coments. Hope to see you again in the next future. Best wishes !!!!

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Port Benidorm on Oct 20, 2020
Gracias por reservar en Port Benidorm. Thanks to book Port Benidorm.

8/10 Good

Daniel, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel but need more food options and the lifts take long as you need a card to access the lift
Stayed 12 nights in Jul 2020

10/10 Excellent

John, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Been 2 years running and can’t fault it great location great staff
Stayed 5 nights in Nov 2018
Response from PR on Jan 17, 2019
Dear Guest, I really want to thank you for taking the time to share your comment with us. We hope we will have the opportunity to welcome you back to Port Benidorm. Kind regards

10/10 Excellent

Kenneth G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel to be at in Benidorm
Fantastic service, very attentive staff, food excellent. located near all the shopping and bars at Levante beach.
Stayed 7 nights in Jan 2018

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel but shower was dangerous. while using shower it was prone to go cold and then absolutely dangerously scolding. jumping in and out of shower is not best way to prepare for dinner :-(
Stayed 4 nights in Jan 2018

10/10 Excellent

Jan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Prachtig hotel
Stayed 2 nights in Mar 2024

10/10 Excellent

Francisca

Stayed 1 night in Feb 2024

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, amenities
Buenísimo. Excelente todo.
Stayed 1 night in Feb 2024
Response from Agustín Lloret (jefe recepción) on Feb 9, 2024
Estimado Jose,Muchas gracias por dejar constancia de su satisfacción. Estamos encantados de haber cumplido con sus expectativas y nos gustara verles de nuevo en un futuro. Saludos cordiales.

10/10 Excellent

Emma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
In een woord fantastisch🍀
Stayed 2 nights in Dec 2023
Response from Agustín Lloret (jefe recepcion) on Jan 13, 2024
Good morning,Thank you very much for your comment. We are happy to know that we have met your expectations and will be happy to welcome you again in the future.Best regards.

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Marcial

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Tania Marina

Liked: Staff & service, property conditions & facilities, room comfort
Vista spettacolare!
Posizione perfetta vicino al mare. Mangiare abbondante e vasta scelta. A 2 passi dalla fermata del bus. Prezzo camera con mezza pensione super vantaggioso!
Stayed 5 nights in Aug 2023
Response from Agustín Lloret (Jefe recepción) on Aug 18, 2023
Gentile Cliente,Grazie mille per il tuo commento. Sarà un piacere riceverti di nuovo in futuro. Cordiali saluti

10/10 Excellent

Javier

Stayed 1 night in Apr 2023

10/10 Excellent

Dieter

Traveled with group, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Schönes Hotel. Gute Lage. Nettes Personal- passt, kommen gerne wieder.
Response from Agustín Lloret (Jefe recepción) on Feb 8, 2023
Dear DieterThank you very much to choose Port Benidorm Hotel & Spa for your holidays, it was a pleasure to stay in our wonderful hotel. Your remark is really important to keep improving. We hope to see you again very soon. Greetings from the entire team of the Port Benidorm Hotel & Spa.

8/10 Good

Peter

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
sehr angenehmer Aufenthalt direkt am Meer und der Promenade .
Response from Agustín Lloret (Jefe recepción) on Feb 8, 2023
Dear PeterThank you very much to choose Port Benidorm Hotel & Spa for your holidays, it was a pleasure to stay in our wonderful hotel. Your remark is really important to keep improving. We hope to see you again very soon. Greetings from the entire team of the Port Benidorm Hotel & Spa.

2/10 Terrible

Ingrid

Traveled with group
Liked: Cleanliness
Disliked: Room comfort
all inclusice or not reallt
so we were so disappointed since the hotel looked amazing we were bommed to fin out that all inclusive dit not include everything for example did you have to pay extra for a slushie. there were almost no vegetarian options that werent cheese or vegetables. it was no coffe or tea in the dining room so for lunch/dinner ypu hade desserts but no coffe. the bar could not make non-alcoholic drinks. The spa was extra 10 euros per person. most of the people working at the hotel were rude. we were very dissipointed esepcially since we got a servey we could fill out for them to improve our stay and nothing happend.
Stayed 6 nights in Oct 2022
Response from Agustín Lloret (Jefe recepción) on Nov 2, 2022
Good morning, Thank you for your feedback about the hotel. We are sorry to hear that you were not entirely comfortable in our hotel. In the dining room, there is coffee, you only have to ask for it at the bar in the restaurant, and in the bar there are non-alcoholic drinks.We hope you will give us a second chance and you will see that we are up to the task. Best regards.

10/10 Excellent

Anita

Stayed 2 nights in Sep 2022

8/10 Good

GERMAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
UNOS DIAS MUY AGRADABLES
La estancia en general ha sido muy buena. El personal muy agradable, destacando a Julio Moreno, Vero Garcia y Carlos Cedan. Los horarios de desayuno,comida y cena muy bien.No había masificación y siempre hay sitio. Los postres elaborados por pastelero propio, buenísimos. La habitación bien, con buena limpieza, colchón cómodo. Se rompió el tendedero que hay en la terracita y lo dijimos en recepción al salir a dar una vuelta. A nuestro regreso ya lo habían cambiado por uno uno.Un 10 para el chico de recepción que nos atendió(no pude ver su nombre), con gafas y para la persona de Mantenimiento. La piscina genial, con hamacas para todo el mundo y sin problemas(no se hacen reservas de hamacas). Ahora alguna pega ,pero nada que empañe la excelente sensación general que nos llevamos. La mampara de la ducha no retenía bien el agua y había que poner toallas para que no se fuera para afuera. Conocimos a clientes asiduos que nos dijeron que la calidad de la comida había bajado bastante, a pesar de ello, siempre había algo que te gustaba y podías comer. Por contra, el precio dijeron que no había subido respecto al año anterior. La animación, a pesar del esfuerzo de las animadoras, floja, pero más debido a la falta de participación de la gente, en su mayoría extranjeros. El sinsentido que en un Todo Incluido, te hagan pagar un simple granizado(al 50% de su precio).A pesar de ello, merece la pena, en mi opinión, este régimen.
Stayed 5 nights in Sep 2022
Response from Agustín Lloret (Jefe recepción) on Sep 22, 2022
Buenas tardes German, Muchas gracias por dedicarnos unos minutos, nos alegra que haya estado a gusto en nuestro hotel. Nos encanta que haya estado disfrutado de sus vacaciones y le agradecemos que nos haya comentado sus impresiones, Sería un placer volverles a ver por aquí pronto, Un cordial saludo

10/10 Excellent

juan carlos

Traveled with family
Liked: Cleanliness
Stayed 2 nights in Jun 2022
Response from Agustín Lloret (Jefe recepción) on Jun 10, 2022
Buenos días, Muchas gracias por elegir Port Benidorm Hotel & Spa para tus vacaciones, ha sido un placer tenerte con nosotros. Esperamos volver a verte muy pronto. Un saludo de todo el equipo del Port Benidorm Hotel & Spa

10/10 Excellent

Amparo Roca

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Me gusto todo. Fue genial
Stayed 2 nights in Jul 2021
Response from Enrique. on Mar 26, 2022
Muchas gracias Amparo por su opinión. Esperamos verla pronto por Port Benidorm.

10/10 Excellent

Jose Maria Ventura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La situación, el personal, la comida
Stayed 10 nights in Sep 2021
Response from Port Benidorm on Oct 11, 2021
Muchas gracias por dejar su opinión. Esperamos volver a verle en Port Benidorm.

2/10 Terrible

marcus vinicius

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021
Response from Port Benidorm on Oct 5, 2021
Gracias por dejar tu opinión. Los comentarios de nuestros clientes nos ayudan para mejorar nuestros servicios.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel génial avec vue top.
Magnifique hôtel. La chambre et sa vue sont super, l'espace piscine est très agréable. Les buffets sont pantagruéliques. Rien à dire pa rapport au prix
Stayed 1 night in Sep 2021
Response from Port Benidorm on Sep 14, 2021
Merci beaucoup pour vos commentaires et votre collaboration constructive. J'espère que je pourrai dire au revoir.

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
la estancia bien los ascensores fatal no peor la comida muy bien y de todo,excelente el parkin muy caro limpieza ,deja que desear en limpieza y tiempo el hotel muy bien piscina solariun (falatn amacas) pero bien
Stayed 5 nights in Sep 2021
Response from Port Benidorm on Sep 13, 2021
Muchas gracias por sus comentarios. esperamos volver a verle en Port Benidorm. Atentamente,

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Bonne hôtel cependant le système d’ascenseur et juste horrible fonctionne à carte et celui ci vous désert un ascenseur attitré cependant quand vous êtes 15 à attendre et qu’il désert le même ascenseur au 15 personnes l’attente et très très longue obligée de monter 12 étage à pied étant enceinte , concernant le petit déjeuné celui ci est bien garni par contre le jus d’orange c’est un mélange de poudre et d’eau donc autant dire que ce n’est pas un jus d’orange
Stayed 8 nights in Aug 2021
Response from Port Benidorm on Sep 7, 2021
Merci beaucoup por votre avis. Nous avons besoin de vos impressions pour continuer d'améliorer.

10/10 Excellent

Ursula

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Aug 2021
Response from Ursula on Sep 1, 2021
Hola Úrsula, muchas gracias por elegir Port Benidorm Hotel & Spa para tus vacaciones, ha sido un placer tenerte con nosotros. Tus palabras son muy importantes para nosotros . Esperamos volver a verte muy pronto. Un saludo de todo el equipo del Port Benidorm Hotel & Spa.

10/10 Excellent

Joselu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy nuevo, recién reformado, los ascensores no funcionan del todo bien
Stayed 7 nights in Aug 2021
Response from Port Benidorm on Sep 7, 2021
Gracias por sus comentarios.

2/10 Terrible

Leila

Stayed 6 nights in Aug 2020
Response from Port Benidorm on Oct 20, 2020
Gracias por reservar en Port Benidorm. Thanks to book Port Benidorm.

10/10 Excellent

Zaid

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2020

6/10 Okay

Fredrik

Disliked: Staff & service, room comfort
Uselt, uselt, uselt - sa jag uselt? - bemötande när vi kom fram kl 02 direkt från flygplatsen. Den otroligt otrevlige och arrogante receptionisten sa utan att ens kolla att vår bokning var ”cancelled”. Först när vi hade ringt till Hotels.com och ni ringde honom för andra gången (första gången lade han på!) så hittade han helt plötsligt bokningen (han hare för övrigt inte ens kollat efter den tidigare). Så efter en dryg timme kunde vi äntligen på vårt rum som var ok.
Stayed 5 nights in Oct 2019
Response from PR on Nov 14, 2019
Dear Guest, Thank you for your feedback. I am sorry with the inconveniences at your arrival. I hope you have spent a nice stay with us. Kind regards

8/10 Good

Susana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from PR on Oct 2, 2019
Dear Susana, We hope you have had a nice and possitive experience with us. Kind regards

8/10 Good

Verified traveler

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 7 nights in Aug 2019
Response from PR on Sep 3, 2019
Dear Guest, We hope you have enjoyed a nice stay with us. Kind regards

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Hôtel superbement bien rénové. Très agréablement surpris. Côté négatif: beaucoup de monde aux repas
Stayed 4 nights in Mar 2019

6/10 Okay

Agustín

Liked: Cleanliness, property conditions & facilities, room comfort
Poca flexibilidad
El hotel está muy bien y la ubicación ideal, pero deben de cambiar la política ya que es el primer hotel que nos obliga teniendo media pensión a realizar la cena como primera comida ya que en todos los hoteles te dan a elegir cena o comida y en este no, por lo demás todo perfecto
Stayed 1 night in Jan 2018

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel todo nuevo
Muy buena experiencia, todos los trabajadores muy atentos nos hicieron sentir muy cómodos. Spa fabuloso. Repitiremos seguro.
Stayed 1 night in Nov 2017