Lobby

Reviews of Hilton Garden Inn Blacksburg University

3 out of 5
Hilton Garden Inn Blacksburg University
900 Plantation Rd, Blacksburg, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 641 out of 1000 reviews" "
Rating 8 - Good. 250 out of 1000 reviews" "
Rating 6 - Okay. 69 out of 1000 reviews" "
Rating 4 - Poor. 30 out of 1000 reviews" "
Rating 2 - Terrible. 10 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Jason

Stayed 2 nights in May 2024

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Is Hilton the only hotel chain that does not offer complimetary breakfast? I am a Hilton honors member and i find it offensive that they cant offer a complimentary breakfast to its loyal customers.
Stayed 2 nights in May 2024

4/10 Poor

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Jeanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean and friendly people
Stayed 1 night in Apr 2024
Response from HGI Blacksburg Management on Apr 21, 2024
Hello Jeanne, thank you for your glowing endorsement of the Hilton Garden Inn, Blacksburg. We're more than pleased to hear about your positive interaction with our team members. Your recommendation is highly valued and we eagerly look forward to welcoming you back in the future.

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to Virginia Tech, very comfortable beds, a pool and gym, a bar and free coffee in the morning. Great place to stay. Only negative is the breakfast isn’t free, which we knew ahead of time but still a bummer.
Stayed 1 night in Apr 2024
Response from HGI Blacksburg Management on Apr 21, 2024
Hello Melanie, thank you for your glowing endorsement of the Hilton Garden Inn, Blacksburg. We're pleased to know you appreciated its aesthetic charm and convenient location. Your recommendation is highly valued and we eagerly look forward to welcoming you back in the future.

10/10 Excellent

Robert, Virginia BeaCH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property close to campus.
Stayed 1 night in Apr 2024
Response from HGI Blacksburg Management on Apr 15, 2024
Robert, thanks for taking the time to leave us a review and for highlighting our close proximity to the campus for others! We appreciate your business and look forward to seeing you again in the future.

8/10 Good

Katie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was clean except where you put your fingers to open the fridge was FULlL of crumbs and looked like it had never been cleaned. Disgusting. There was so much construction, guests should be warned ahead of time S I wouldn’t have stayed. I could hear the neighbors a o e showering and walking around very clearly. Louder than comparable hotels of other brands
Stayed 1 night in Apr 2024
Response from HGI Blacksburg Management on Apr 21, 2024
Katie, we regret to hear of your less-than-satisfactory experience and apologize if our hotel did not meet your expectations. While we always strive to provide top-notch customer care, your feedback is very important to improving the overall service experience. Thank you for bringing this to our attention. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 Excellent

David

Stayed 2 nights in Apr 2024

8/10 Good

Sreenivas

Traveled with family
Liked: Staff & service
Great location
Stayed 2 nights in Apr 2024
Response from HGI Blacksburg Management on Apr 15, 2024
Sreenivas, we couldn't agree more! Thank you for highlighting this great perk about our property for others to see! We hope to see you back soon!

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location and is very peaceful. Staff was friendly. Common areas are very nice.
Stayed 3 nights in Apr 2024
Response from HGI Blacksburg Management on Apr 15, 2024
Hello Amy, thank you for your glowing endorsement of the Hilton Garden Inn Blacksburg. We are thrilled to hear that you appreciated our design features, cleanliness and convenient location. Your recommendation is highly valued and we eagerly look forward to welcoming you back in the future.

4/10 Poor

Cynthia

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from HGI Blacksburg Management on Apr 15, 2024
Cynthia, we regret to hear of your less-than-satisfactory experience and apologize if our service did not meet your expectations. While we always strive to provide top-notch customer care, your feedback is very important to improving the overall service experience.

8/10 Good

John, Clayton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and helpful. Very convenient to VA Tech. Easy access from the road. Wil stay with them again.
Stayed 2 nights in Apr 2024
Response from HGI Blacksburg Management on Apr 15, 2024
Hello John, thank you for your glowing endorsement of the Hilton Garden Inn Blacksburg. We're pleased to know you appreciated its aesthetic charm and convenient location. We agree that we have a great team here who excitedly welcomes new arrivals and are always eager to help. Your recommendation is highly valued and we look forward to welcoming you back in the future.

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The water temperature in the shower was impossible to control. It was either ice cold or burning hot.
Stayed 1 night in Mar 2024
Response from HGI Blacksburg Management on Apr 15, 2024
Stephen, we appreciate your feedback. Thank you for bringing this to our attention so that we can address this issue with the facilities maintenance team. We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 Good

Ciro

Liked: Staff & service, property conditions & facilities
Close to campus, access to 81 easy.
Stayed 2 nights in Mar 2024
Response from HGI Blacksburg Management on Apr 15, 2024
Ciro, We're thrilled to hear that our prime location left such a favorable impression. Thank you for highlighting this for other future guests We eagerly anticipate your return visit!

10/10 Excellent

John

Liked: Amenities, property conditions & facilities
Cleanliness
Stayed 2 nights in Mar 2024
Response from HGI Blacksburg Management on Apr 15, 2024
John, we appreciate your recent visit to the Hilton Garden Inn Blacksburg and are glad you found our hotel appealing. We understand your concerns about the cleanliness. These issues have been noted and will be taken into consideration in our continuous efforts to refine our service. Your feedback is important and assists us in working towards improving our guests' experiences. We look forward to hosting you again soon!

10/10 Excellent

John

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from HGI Blacksburg Management on Apr 15, 2024
John, your feedback is truly appreciated. We're overjoyed that your stay at the Hilton Garden Inn Blacksburg was enjoyable. We eagerly await your next visit, ensuring another delightful experience.

2/10 Terrible

Choohee, Chantilly

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from HGI Blacksburg Management on Apr 15, 2024
Choohee, we regret to hear of your less-than-satisfactory experience and apologize if our service did not meet your expectations. While we always strive to provide top-notch customer care, your feedback is very important to improving the overall service experience. Thank you for bringing this to our attention.

10/10 Excellent

BARRINGTON, MULLICA HILL

Liked: Cleanliness, staff & service, property conditions & facilities
Location to track meet
Stayed 3 nights in Feb 2024
Response from HGI Blacksburg Management on Apr 15, 2024
John, your feedback is truly appreciated. We're overjoyed that your stay at the Hilton Garden Inn Blacksburg was enjoyable and that you found our location to be ideal. We eagerly await your next visit, ensuring another delightful experience.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! They were very friendly and helpful.
Stayed 2 nights in Mar 2024
Response from HGI Blacksburg Management on Apr 15, 2024
We're thrilled to hear that you enjoyed your stay at the Hilton Garden Inn Blacksburg. Thank you for your glowing feedback about your experience. It's pleasing to hear that our team members were courteous & hospitable! We eagerly anticipate your return visit!

10/10 Excellent

Jeffrey

Stayed 2 nights in Mar 2024
Response from HGI Blacksburg Management on Apr 15, 2024
It's pleasing to hear that our team members were hospitable

10/10 Excellent

Timothy, Jacksonville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in.
Stayed 1 night in Feb 2024
Response from HGI Blacksburg Management on Apr 15, 2024
We're thrilled to hear that you enjoyed your stay at the Hilton Garden Inn Blacksburg. Thank you for your glowing feedback about your experience We eagerly anticipate your return visit!

10/10 Excellent

Daniel

Stayed 2 nights in Feb 2024
Response from HGI Blacksburg Management on Apr 15, 2024
Hello Daniel, thank you for your glowing endorsement of the Hilton Garden Inn Blacksburg. Your recommendation is highly valued and we eagerly look forward to welcoming you back in the future.

10/10 Excellent

Dale

Stayed 1 night in Feb 2024
Response from HGI Blacksburg Management on Apr 15, 2024
We're thrilled to hear that you enjoyed your stay at the Hilton Garden Inn Blacksburg. Thank you for your glowing feedback about your experience We eagerly anticipate your return visit!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from HGI Blacksburg Management on Apr 15, 2024
We're thrilled to hear that you enjoyed your stay at the Hilton Garden Inn Blacksburg. Thank you for your glowing feedback about your experience We eagerly anticipate your return visit!

8/10 Good

Kim

Stayed 2 nights in Feb 2024
Response from HGI Blacksburg Management on Apr 15, 2024
We're thrilled to hear that you enjoyed your stay at the Hilton Garden Inn Blacksburg. Thank you for your glowing feedback about your experience We eagerly anticipate your return visit!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from HGI Blacksburg Management on Apr 15, 2024
We're thrilled to hear that you enjoyed your stay at the Hilton Garden Inn Blacksburg. Thank you for your glowing feedback about your experience We eagerly anticipate your return visit!

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very clean and convenient. Toilet was very low to the floor, difficult to use. Could not get room warm enough. Staff was very friendly and accommodating.
Stayed 1 night in Feb 2024
Response from HGI Blacksburg Management on Apr 15, 2024
Gary, it's great to hear about your positive experience at the Hilton Garden Inn Blacksburg. We're pleased you appreciated the cleanliness of our rooms and found our team members to be courteous and accommodating. We will be sure to pass the feedback about the toilet and the heating controls in the room on to the facilities maintenance team. Your recommendation means a lot to us, and we look forward to welcoming you again in the future.

10/10 Excellent

Elizabeth

Stayed 1 night in Feb 2024
Response from HGI Blacksburg Management on Apr 15, 2024
Hello Elizabeth, thank you for your glowing endorsement of the Hilton Garden Inn Blacksburg. Your recommendation is highly valued and we eagerly look forward to welcoming you back in the future.

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location and price.
Stayed 1 night in Feb 2024

10/10 Excellent

Elisa

Stayed 1 night in Feb 2024
Response from HGI Blacksburg Management on Apr 15, 2024
Hello Elisa, thank you for your glowing endorsement of the Hilton Garden Inn Blacksburg. Your recommendation is highly valued and we eagerly look forward to welcoming you back in the future.

10/10 Excellent

Mahlana

Stayed 2 nights in Feb 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, clean and comfortable rooms. Breakfast was very tasty.
Stayed 1 night in Feb 2024

8/10 Good

Holly, Cumberland Gap

Stayed 1 night in Feb 2024

8/10 Good

Margo

Stayed 1 night in Feb 2024

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

JILL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent...will stay they again in a heartbeat
Staff was wonderful. Polite, friendly and very helpful. After a long day of driving, bring greeted by a smile goes a long way.
Stayed 2 nights in Jan 2024

8/10 Good

Breanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Christy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My ONLY complaint is with the obvious neglect of the dog run area. I believe dog owners should/MUST clean up after their dogs…it seems folks staying here do not do so. There were easily 10” piles of dog waste all over the run area. I think the property MUST enforce clean up or have a staff member maintain the area.
Stayed 3 nights in Jan 2024

10/10 Excellent

Donald

Stayed 2 nights in Jan 2024

10/10 Excellent

Judith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best staff and service in Blacksburg!
Visiting my son who attends VT. Always a nice stay at Hilton!
Stayed 2 nights in Jan 2024

10/10 Excellent

Robert

Stayed 2 nights in Jan 2024

10/10 Excellent

Nolan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

2/10 Terrible

Luis A

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Jayendra

Business traveler
Stayed 1 night in Jan 2024

10/10 Excellent

Marcelo, Rockville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this hotel. Very clean and the building seems to be very new and well maintained. The staff was really nice, friendly and professional. I will stay there again the next time I visit VT. Thanks!
Stayed 1 night in Jan 2024

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here several times. There is limited seating in room, one chair that is uncomfortable. No vent in bathroom it gets very steamy taking a shower. Snowed today and sidewalks not salted or shoveled. Very difficult walking to car.
Stayed 3 nights in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024