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Reviews of Cyan Americas Towers Hotel

4 out of 5
Cyan Americas Towers Hotel
Libertad 1070, Recoleta, Buenos Aires, Capital Federal

Reviews

8.4

Very Good

Rating 10 - Excellent. 161 out of 419 reviews" "
Rating 8 - Good. 193 out of 419 reviews" "
Rating 6 - Okay. 38 out of 419 reviews" "
Rating 4 - Poor. 17 out of 419 reviews" "
Rating 2 - Terrible. 10 out of 419 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Emilio Zaratiegui / General Manager on Mar 28, 2024
Dear guest, Thank you for staying with us here at Cyan Américas Towers Hotel.  We are glad that you enjoyed your stay with us and look forward to welcoming you back! Kind regards,

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay there again.
Mike at the front desk recommended 3 tours that we enjoyed very much. He was very courteous, informative and solicitous of our needs. Everything was very nice. Only con was small tight bathroom.
Stayed 3 nights in Jan 2024
Response from Emilio Zaratiegui / General Manager on Jan 10, 2024
Dear guest We would like to thank you for sending us your comments as they do help us to improve our service. It was very kind of you to have taken the time to write us, we really appreciate it. We have taken note of each aspect you mentioned in order to improve day by day. We hope to see you again soon. Kind regards,

8/10 Good

Caroline

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 4 night at the Cyan Americas Towers Hotel. The room was very comfortable, the staff were helpful and friendly and the breakfast was excellent.
Response from Raul Dellantonio on Dec 12, 2022
Dear Caroline, Thank you for staying with us here at Cyan Americas Towers Hotel  We are glad that you enjoyed your stay with us and look forward to welcoming you back! Kind regards, Raul DellantonioManager

4/10 Poor

Laura

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Necesita urgente ser remodelado
El personal es muy amable tanto en recepción, como las mu camas y el personal del desayuno. El hotel está en muy malas condiciones, literalmente se cae a pedazos
Stayed 3 nights in Nov 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Carlos Gonzalez on Feb 14, 2022
Muchas gracias por puntuar nuestro hotel! Lo esperamos pronto

8/10 Good

Donna

Liked: Property conditions & facilities, room comfort
It was too noisy from road noise and pool empty, said they were cleaning it and with only 2 chairs and one table outside by the pool.
Stayed 1 night in Nov 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, English speaking. Comfortable bed, clean room.
Stayed 1 night in Feb 2020
Response from QM on Mar 11, 2020
Thank you for your comments!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The breakfast was good Hotel is quite noisy from local traffic
Stayed 4 nights in Feb 2020
Response from Quality management on Mar 4, 2020
Thank you for your comments! King regards!

8/10 Good

Barbara

Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good solid 3.5 star hotel. Good location. Average breakfast. Pool and deck area is small but functional
Stayed 2 nights in Feb 2020
Response from Quality Management on Feb 7, 2020
Thank you for your comments! King regards

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very kind and helpful very friendly very clean
Stayed 13 nights in Jan 2020
Response from Quality Management on Feb 7, 2020
THANK YOU for your comments! king regards

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second visit in a week and they improved a few concerns with my previous visit (eg pool was cleaned, eggs for breakfast were cooked better and were less runny). Good location. Good value
Stayed 2 nights in Jan 2020
Response from Cyan Amércias Towers on Jan 30, 2020
Thank you for your comments!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice older hotel. Breakfast was not good (coffee does not taste good, scrambled eggs are runny/watery, no bacon). Pool was dirty and small. Liked the older wood trim. Older gentleman at the desk was helpful and also spoke English and Portuguese (other staff did not)
Stayed 4 nights in Jan 2020
Response from QM on Jan 20, 2020
Thank you very much for your comments. We value your time, and We will work to reinforce what you mention Cordially,

8/10 Good

Joel, Texas

Traveled with partner
Liked: Staff & service, amenities
Location is great. People at front desk were great. Great breakfast. One thing the hotel needs is a guard at the front. Someone stole one of my bags in the lobby. We only got distracted a few seconds.
Stayed 3 nights in Jan 2020
Response from QM on Jan 20, 2020
Thank you very much for your comments. We value your time, Cordially,

4/10 Poor

Ana

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The carpets, sofas and overall were dirty. I can seller my reservation because this hotel failed to provide a comforting feeling, which is critical for hospitality.
Stayed 2 nights in Jan 2020
Response from QM on Jan 20, 2020
Thank you very much for your comments. we will work on what you mention Cordially,

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 3 nights in Nov 2019
Response from Gerencia de Calidad on Dec 6, 2019
Muchas gracias por valorar nuestro hotel! Cualquier sugerencia de mejora, nos encantaría recibirla! Muchas gracias!

10/10 Excellent

J F

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really good. Everything is close. Very convenient location. The breakfast buffet was really good. Big restaurant at the Hotel.
Stayed 3 nights in Sep 2019
Response from Quality Management on Sep 26, 2019
Thank you for your comments! King regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from Gerencia de Calidad on Aug 23, 2019
Muchas gracias por su respuesta, valoramos su tiempo y nos alegra que nos haya calificado con la nota más alta!! Seguiremos trabajando de esta manera! Muchas gracias!!

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Staff did not greet us upon check in. Also provided the wrong type of room booked
Stayed 1 night in Jun 2019
Response from Manager on Jul 1, 2019
Thank you very much for taking the time to complete the survey. We value it very much. On the other hand, we will review the Registration process to avoid these problems in the future. We hope for a second chance to reverse our image. Best regards Carlos Gonzalez

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Staff was somewhat friendly depending on the time of day. Clean, good selection of the breakfast items.
Stayed 3 nights in Jun 2019
Response from Quality Manager on Jun 24, 2019
Thank you for your comments! We appreciate your words and we will work on what you mention with respect to the attention. Thank you Best regards Quality management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Gerente on Apr 30, 2019
Muchas gracias por valorar nuestro Hotel! Es muy importante para nosotros conocer su opinión. Muchas gracias Saludos cordiales Carlos Gonzalez

8/10 Good

Verified traveler

Liked: Room comfort
A nice place to stay
Good location for walking to Puerto Madero, Plaza de Mayo etc and the Galleries Pacifico. Busses run past the hotel if you're not into exploring by foot. Reasonably friendly (male) reception staff; free map offered at check-in. No city brochures in sight so do your own research on what to see and do. Large lobby with free water and biscuits. It's an older style building but more than adequate for the price. Good sized room with a good sized bathroom - shower over the bath. The bathroom definitely needed some refurbishment. Good, heavy curtains to keep the room dark; the aircon was good (and needed after a day in the sun). Buffet breakfast was terrific - fruit, pastries, toast, hams, salamis etc.
Stayed 1 night in Mar 2019
Response from Gerente on Mar 15, 2019
Thank you very much for commenting your experience with us. We take the points about what you are commenting on and we will look for options of brochures or information about our City. I appreciate the mention of our breakfast. We hope to see you again soon! regards

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good location Our room could use a better clean, especially the stains on the walls
Stayed 2 nights in Feb 2019
Response from Gerente on Feb 28, 2019
Thank you for your comment We will work hard on what he says, his feedbak are opportunities for improvemen Best Regards Carlos Gonzalez

8/10 Good

Verified traveler

Stayed 1 night in Feb 2019
Response from Gerente on Apr 30, 2019
Muchas gracias por completar la encuesta de satisfacción, valoramos mucho su tiempo. Nos alegra saber que hemos estado a la altura de sus expectativas. Nos satisface mucho! Muchas gracias Saludos cordiales Carlos Gonzalez

4/10 Poor

Verified traveler

Stayed 3 nights in Dec 2018

8/10 Good

Surendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Helpful staff Desk very helpful with maps and tour book. Breakfast filling. Got water.
Stayed 3 nights in Nov 2018
Response from sebastian barbieri on Nov 29, 2018
Thank you for your comments

8/10 Good

Hing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and Close to City Center
The Cyan Americas Tower Hotel is conveniently located just a block from the widest street in the world, 9 de Julio Avenue. It is only 8 blocks from the famous Obelisk and Plaza de la República as well as a short walk to many other sites, in addition to three subway lines nearby. The complimentary breakfast selection was great and the staff was helpful. Even though we were on Floor One (second floor) with the window facing the street, it was generally quiet.
Stayed 3 nights in Nov 2018
Response from sebastian barbieri on Nov 11, 2018
Dear Hing thank you very much for your comments. Kind regards

8/10 Good

Rick

Liked: Cleanliness, staff & service, room comfort
5-11-18
Overall, very nice stay. Reception desk was very accommodating.
Response from Sebastian Barbieri on May 13, 2018
Dear Rick thank you for your comments.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old but well operated
Is a good well operated centrally located hotel. Close to many eating and Laos Ute places
Stayed 2 nights in Apr 2018
Response from Sebastian Barbieri on Apr 14, 2018
Dear passanger, thank you for your comments kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love this hotel and everything about it. Especially the staff.
Stayed 1 night in Apr 2018
Response from Sebastian Barbieri on Apr 13, 2018
Thank you very much for your comments. Kind regards

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Overall a poor experience, stay elsewhere
Most of staff looked like they didn't care about the guests and like they hated working there. At check-in the person at the desk didn't even bother speaking to us apart from saying keywords like "passport" and "room key", he didn't even look at us, and he asked us to walk back and close the entrance door which we accidentally left open after entering loaded with three pieces of luggage each. The mattress and pillow were way too soft and destroy your sleep. Especially the bed's headboard that was shaking and hitting the wall every time you moved on the bed, thus making constant noise. The card reader of the room door did not work since the first moment we checked in and instead of being moved to a different room directly, they said they would send someone to fix it. Obviously they didn't fix it and they only offered to move us to a different room on our last day. The extractor fan in the bathroom didn't work either. Sometimes in the middle of the night there was loud noise from the external units of air cons from other rooms. The only good thing about this hotel was the breakfast that offered a decent amount of choice (compared to other places in Argentina where you only get toast and jam pretty much). But they managed to destroy this too by washing up the dishes by hand right behind the breakfast bar, making a constant loud noise the entire time you're having your breakfast. The location walkable from both Recoleta and Plaza de Mayo.
Response from Sebastian Barbieri on Apr 5, 2018
Dear Passenger, first of all I apologize for not being able to live up to your expectations and clearly made mistakes that should not have happened. We have already put in place concrete actions to ensure that they do not happen again in the future. Best regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, would recommend
Good hotel, clean, effective, and a good hotel for the price in an area that has easy/central access to a number of very nice areas of the city to visit. Didn't quite feel like a 5 star hotel but you will certainly have a nice stay here.
Stayed 1 night in Mar 2018
Response from Sebastian Barbieri on Mar 6, 2018
Dear Guest, thank you for your commets. We are a 4 star hotel. Kind regards

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Good location, bit outdated.
Staff was friendly. Location was ok. Minibar was absolutely empty. No market as advertised, just a dispensing machine. No ice machine, no room service.
Stayed 1 night in Feb 2018
Response from Fernando Martinez on Feb 18, 2018
Dear passeger we do have a Market at our lobby.

6/10 Okay

Verified traveler

Disliked: Staff & service
Definetely not a 4 Star hotel, kind of good location
Stayed 3 nights in Jan 2018
Response from gerencia on Jan 26, 2018
dear guest, thank you for your comments, could you please tell me why you think this is not a 4 star hotel? Thank you in advance. Fernando Martinez

8/10 Good

Sergio

Liked: Cleanliness, staff & service, room comfort
Good for a couple of days
Generally speaking the hotel is good with some details in the room furniture (scratches, damages). Dining menu is short but breakfast was good.
Stayed 1 night in Dec 2017
Dear Sergio, thank you very much for your comments. Hope to receive you back soon. Kind regards, Fernando Martinez

8/10 Good

nzkasey, Vancouver, B.C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Tetra Colon
We had a quick stay and I was pleased to find everything we needed was close by.
Stayed 1 night in Nov 2017
Response from Fernando Martinez on Dec 12, 2017
Dear mr. Nzkasey, thak you very much for your comments. Hope to receive you back soon for a larger stay. Kind regards, Fernando Martinez

6/10 Okay

Miguel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Muchas gracias por su puntuacion. Un cordial saludo, Fernando Martinez

6/10 Okay

Aldo

Liked: Room comfort
Disliked: Property conditions & facilities
Buenos Aires Trip
Front desk/reception personnel outstanding, room smelled like cigarettes, not enough amenities, WIFi was not good, lost signal many times in my room and by the bar no sjgnal, no iron so if you have a meeting early morning you arrived late at night laundr service will not have it ready for you next morning.
Stayed 3 nights in Aug 2017
Response from Leandro Kusinsky on Sep 2, 2017
Dear Aldo, thank you very much for your comments. we will review the points you comment on. Best regards Gerente Cyan Americas Towers Hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and friendly hotel
nice hotels, neat rooms, great location and friendly staff
Stayed 6 nights in Jul 2017
Response from Esteban Bagnis on Jul 31, 2017
Thank you so much for stay al Cyan Americas Towers Hotel. Regards

8/10 Good

Barbara

Liked: Cleanliness, property conditions & facilities, room comfort
Back in B.A.!
Just a one night stay on our way back, but the hotel was nice, went to the wrong hotel at first but we're politely pointed in the right direction. Beds were comfortable, clean room, best sleep before leaving for home.
Stayed 1 night in Jul 2017
Response from Leandro Kusinsky on Jul 29, 2017
Thank You Barbara for your commets. Kind Regards Esteban Bagnis

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights before Patagonia - had decent room,very friendly desk good breakfast & good maid. Decided to book 4 nights on return. However on return were given poor room - reception friendly. Next door bathroom felt as if it was in our room.Bathroom vv tiny. But maid service vv poor. She even rushed to ask us if she must clean room. After our breakfast on return room hurriedly cleaned & towels removed. Had to ask every day for basics - towels, toilet paper etc. Only 2 towels given daily, no floor towel - did not bother Reception but bell boy helped us a lot . However on last day were shocked when we saw towels were just hanging pieces of threads. I did take a photo of this. Perhaps we did not leave enough tips!? However - as the first stay was good, breakfast decent, room clean and quiet and the front desk v helpful - I can just assume that we were given a cheaper room second time. Although quoted superior. My first impression was that it is a good hotel in very handy situation. Desk helped a lot re transport etc. I did not want to sound pretty complaining re towels etc - but perhaps I should have brought matter to House keeping attention. First stay Room 607 - 2nd - 310.

8/10 Good

Lois

Liked: Staff & service, property conditions & facilities, room comfort
Buenos Aires - Americas Towers Hotel
Food and service were excellent. Staff were courteous and helpful. Access to room was awkward. Had to go down a flight of stairs to get to the elevator. Room was comfortable. Cleaning in hall way was needed. Overall experience - very good.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
This hotel has two section, and my room is located on the ground floor of 2-stories building not 8-stories one. The 1st day when I stayed, someone tried to open my window... I recommend when booking this hotel, don't choose high discounted price.

6/10 Okay

Guillermo, US

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor room. No A/C. Won't go again. Good location. Internet +-.

8/10 Good

Tesla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean hotel
Location of this hotel is excellent. Even though taxis are plentiful and cheap, it is nice to have a selection of activities and restaurants at a walking distance. This location has it all.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The booking scam
I made a booking for this hotel and I was adviced that it was not necesary to reconfirm but when I arrived I was adviced that they had a problem and I was relocated to another hotel of lower category

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
Older hotel, stayed here 10 years ago. Close to everything which is why I picked it again. Helpful staff, the doorman was a joy. Spa bath was awesome. Bed was comfy and pillows great.

6/10 Okay

Julio Ricardo, Springfield IL

Liked: Cleanliness, staff & service
OK to stay
Good value for the money, but the hotel is now old and needs renovation. The breakfast buffet in the morning was nice and the staff are very helpful. The location in downtown Buenos Aires is excellent and its easy to go anywhere walking or via taxi.