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"My experience at Riu Palace Bahamas was extremely disappointing. From the moment we arrived, the service was lacking. During check-in, we were given virtually no information about the hotel—no guidance on amenities, dining, or how anything worked. The staff member was rushed and dismissive, leaving us to figure everything out on our own. To make matters worse, we were not allowed to access our room even a few minutes before check-in time, despite being told it was already available. One of the most misleading aspects of this hotel is the advertising of “5 restaurants.” In reality, we were unable to dine at a single one during our entire 4-night stay. Every restaurant was fully booked the entire time, forcing us to eat at the buffet for breakfast, lunch, and dinner every single day—with the same repetitive food options. This is completely unacceptable and feels deceptive. The situation was made worse by the restaurant managers, who were consistently rude, dismissive, and unhelpful whenever we asked about availability. Instead of offering solutions, they treated us as if we were inconveniencing them. On one occasion, I managed to secure a reservation through the app, which had a technical issue that didn’t allow me to enter the number of guests. I clearly wrote it in the comments and even went in person the night before to confirm. I was reassured by a manager that everything was fine. However, the next day, a different manager refused to honor the reservation"

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"The hotel was clean, amenities were wonderful including the private island beach, and the staff was amazingly friendly. "

"Very nice property will stay here again."

"Completely fails to deliver for the price and set expectations. - Staff all look miserable, like you are actively making their day worse just by your presence at the resort. - Long lines for water park rides, competing with six cruise ships a day and no perks like priority lines for being a guest - "Included" water park does not include $25/day locker so you are walking cold and wet half a mile to and from the hotel - Tons of smoking in public areas, including the beach - Very few beach chairs, many broken, all empty and blocked by towels staff refuse to remove - Desalinated tap water tastes awful, no free bottled water or water filters, water is $3-4/can, soda is $5/can. - Showers rapidly run out of hot water - Mattress okay, pillows are bad with no pillow menu, no blankets (ask for many if you call, they are super thin), no bathrobes. Room service is inconsistent, only got coffee refills once. - Food is obscenely priced even by resort standards, portions are small even at the Mexican restaurant, many mistakes in orders and charges. $60 for 18-inch pizza with four drinks is the best food we had all stay (Margaritaville is pretty good too). Ice cream is $7+ a scoop. Cheapest alcohol is $12. Everything comes with a 10% VAT and 15% gratuity so add 25% to whatever you are expecting. Breakfast buffet line is out the door and down the hall."

"Rooms were clean - staff was about half really nice and half really rude - beach was amazing - pool staff and pool area bar workers were so kind "

"A good stay at Comfort Suites! Clean hotel and friendly staff. We enjoyed 2 weeks here and would return. An excellent breakfast as well! "

"It's where I go when the Hodelpa Caribe Colonial is full."

"Right in Old San Juan, excellent choice if you want to explore Old SJ"