2/10 Terrible
alejandro
Viaje en pareja, Viaje familiar
28 jul. 2025
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Worst service ever received. Dirty bed full of blood stains and towels as well. We took pictures of everything. To begin with checking in they denied our hot tub room. The king room said private hot tub in room on listing and they did not want to give me the room described because it cost more than what we paid. As we went up to see the room with our bags. We set our bags on top of the bed and saw the most horrific and nastiest sight ever. Under the covers were dried up blood stains and other human body like fluid stains like no one has ever cleaned the room before. We then proceeded down and showed the concierge all the pictures but the only accomodation she offered was to change the bedding. What kind of customer service is that.I will never stay in that hotel or choose Expedia for my booking leisures. The hotel would not accommodate my stay for what I paid for and on top of that unclean and unprofessional management. Expedia bad listing, false advertisement. Though, due all diligence and inconvenience we still put our heads down and decided not to let it destroy or cause a delay to our short vacation. The good part; safe, quiet and food walking distance.
alejandro
Se hospedó 2 noches en julio de 2025