“I was very disappointed during my stay at this hotel. When we checked in, the front desk receptionist had a very poor service attitude. It was already 11:30 pm when we arrived at the hotel, and we wanted to check in and rest immediately. However, the room arranged by the front desk was not the one I had originally booked. They assigned me to room 115, which had a bad smell and a very dirty bathroom. I said you didn't want that room, but the front desk receptionist said there were no other rooms……
“The only bonus here was the staff, who were absolutely lovely. Another positive was the relative quiet of the top floor from road noise.
The water slide is not operational Mon it Tues, which was the whole reason we stayed. We paid extra for a pull out couch that was too stained/gross for me to let the kids touch, let alone sleep on- there were no linens for the pull out at all.
The elevator had a stained rug that had an odor, and the elevator shook/vibrated so badly it made the kids nervous. ……