When we first entered the cottage, my heart sank as I viewed a dingy, stained white loveseat. I thought, okay, I’ll just put some towels over it, and make it work. I went searching for towels, only to find a pile of dirty ones on top of the washer. Things were not off to a good start. I decided to make the best of it and to wash them, while unpacking. Unfortunately, there was no detergent, even though we had asked about this and other supplies and were told they would be there. My husband went to buy detergent, while I started to unpack. This too, presented a challenge, as there was no dresser in either bedroom. Not the end of the world, but the closet door did not open all the way, because the carpet was too big for the room, and also there were random items (balled up linens, etc) strewn on the bottom of the closet. This was the case in both rooms, actually. There was virtually no storage.
We then noticed it was extraordinary hot in the kitchen. The oven was on and set to 500 degrees! We may have let this go, but then when we continued setting up, we noticed that one of the only lights in the place (there was one dirty old brass lamp in the living room, but that is it) was broken with the switch coming loose from the wall. I called the contact number and told them of our troubles, and also that there was not toilet paper (except a tiny part of a roll), paper towels, dishwasher detergent (even though they ask us to start the dishwasher before leaving!), trash bags, etc. The woman was at first responsive and sent us a couple of desk lamps. She said she would contact an electrician, but then, after many unanswered phone calls and texts, we called the next person on the list.
She was much more helpful and offered to bring the missing supplies: trash bags, toilet paper, etc.). We had already bought it all, so we declined. She nicely arranged for a discount on our stay. We had texted her photos of the issues, and that no doubt helped our case.
I would never recommend this place to anyone. It has nice bones, a beautiful kitchen, yard and deck and is in a good location, but it was prepared as if we were crashing at a friend’s place and that friend hadn’t been expecting company… If you already have this booked, you should bring plenty of supplies, and likely something to drape over the couch.