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Great property and the people that work there where first class
Debbie
Stayed 2 nights in May 2024
Response from GM on May 13, 2024
Dear Debbie, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; our associates strive to provide a pleasant experience. Your kind comments are appreciated, and we look forward to a return visit. Best, Nader Jawhari, GM
The hotel is close to anything you need and clean!
Dyala
Stayed 2 nights in Apr 2024
Response from GM on May 4, 2024
Dear Dyala, Your feedback is welcomed and appreciated. I’m glad to hear you enjoyed our location and clean, comfortable accommodations. Thank you for your time in reviewing your experience, and we hope to host you again soon. Best, Nader Jawhari, GM
4/10 Poor
John, Shaker Heights
Apr 29, 2024
John
Stayed 1 night in Apr 2024
Response from GM on Apr 30, 2024
Dear John, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us. Sincerely, Nader Jawhari, GM
I didn’t like that it was very dusty and dirty
I don’t think it’s a cheap hotel to be that expensive and dirty
Naba
Stayed 2 nights in Apr 2024
Response from GM on Apr 24, 2024
Dear Naba, I'm sorry that our housekeeping service disappointed you. We do our very best to provide remarkable service and a pleasant stay, but we clearly fell short of our goal. Your feedback is welcomed as it encourages improvement for future visits. We hope to see you again to provide the pleasant stay our guests have come to expect and deserve. Sincerely, Nader Jawhari, GM
Dear Monica, It was our absolute pleasure. Thank YOU for selecting our Hyatt Place and taking the time to let us know how much you loved it here. Please come back soon! Best, Nader Jawhari, GM
Very clean and new in appearance. A last minute decision to stay the night when our flight came in late to Cleveland, we lucked out picking this hotel. Very friendly, helpful staff. Located next to a nice shopping area centered around outdoor space.
Kelly
Stayed 1 night in Apr 2024
Response from GM on Apr 13, 2024
Dear Kelly, Thank you for sharing your feedback on your experience. We're pleased to hear that our clean hotel, friendly staff, and convenient location made for an enjoyable stay. Please plan to revisit us the next time you travel to the area. Best, David Minah, GM
8/10 Good
chris
Apr 9, 2024
chris
Stayed 1 night in Mar 2024
Response from GM on Apr 13, 2024
Dear chris, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, David Minah, GM
The property was clean and quiet. Staff was very knowledgeable and friendly.
Ramone
Stayed 1 night in Jan 2024
Response from GM on Apr 4, 2024
Dear Ramone, We appreciate your exceedingly kind words about your overall experience. Thank you for being our valued guest and sharing your heartwarming compliments regarding our clean rooms and the level of service you received. It would be our pleasure to host you again if you return to the area. Best, David Minah, GM
Dear Ruthmarie, Thank you for staying with us! It is excellent to know that our location was a significant factor in the enjoyment of your stay. We appreciate your business and your taking the time to share your thoughts. Please come again soon! Best, Jeremy Robles, GM
Convienient off interstate 271 outside of Cleveland.
Nancy
Stayed 1 night in Mar 2024
Response from GM on Mar 28, 2024
Dear Nancy, Thank you for staying with us! It is excellent to know that our location was a significant factor in the enjoyment of your stay. We appreciate your business and the fact you took the time to share your thoughts. Please come again soon! Best, Jeremy Robles, GM
Dear Wynzo, We love seeing five stars when our guests leave a review. Thank you so much for choosing our Hyatt Place and please consider a return visit. Best, Jeremy Robles, GM
8/10 Good
Melissa
Traveled with group
Mar 4, 2024
Just needs an update. The toilet lid was melted where maybe a curling hour was put on it. The tub needs replaced, seems unable to made to look clean and this is not the cleaning crews fault. The pillow’s were so lumpy and uncomfortable and that’s never been the case staying here in the past.
We checked in a bit late (after 8) and the ladies at the front desk were lovely- so friendly and welcoming. Breakfast was yummy, so glad they’ve gone back to a hot breakfast instead of packaged food.
Melissa
Stayed 1 night in Mar 2024
Response from GM on Mar 4, 2024
Dear Melissa, Your comfort is our top priority, so it's wonderful to know your stay was pleasant overall. We appreciate all your feedback, both positive and areas for improvement, as it allows us to serve our guests better. Thank you for your review and recommendation, and we look forward to your return. Best, Eli McNally, GM
Dear Linda, We're happy to hear from you! It's great to know that you enjoyed our crisp and comfortable rooms as well as our friendly associates. Please plan to visit us again the next time you travel to the area. Best, Eli McNally, GM
I liked that the hotel was so close to the village. Had a nice walk in the morning before everything opened. The staff were super friendly and helpful. Everything was clean. The mattress would have probably been my only disappointment of how firm it was, but mattresses are subjective. Otherwise, very nice and will probably go back if we head back that way.
Aubrey
Stayed 1 night in Feb 2024
Response from GM on Feb 25, 2024
Dear Aubrey, We love hearing guests say that they would stay with us again! Thank you for your feedback and for giving us some areas of improvement. We strive to be the best hotel in the area, and our guests help us achieve that goal by sharing their thoughts about our hotel. Please find a reason to visit again soon. Best, Eli McNally GM
Very nice, no problem at all with the hotel, staff was awesome. Rooms was clean. Includes breakfast was a plus.
NALINI
Stayed 2 nights in Feb 2024
Response from GM on Feb 20, 2024
Dear NALINI, Hearing that guests have no complaints about our hotel will never get old! Thank you so much for being our valued guest and for taking the time to share this positive review. We hope that anytime you return to Cleveland that our Hyatt Place will be your hotel of choice. Best, Eli McNally, GM
Will be returning in summer. Hopefully, the view will be better..
Sabbrina
Stayed 1 night in Feb 2024
Response from GM on Feb 11, 2024
Dear Sabbrina, Thank you for sharing your generous review of your experience with other travelers and us. We're happy to learn we've earned your future business and we look forward to welcoming you back again soon. Best, Eli McNally GM
I liked the location and stores/restaurants within walking distance. I would have liked a panera or similar restaurant for a quick bagel or soup.
Mary
Stayed 3 nights in Jan 2024
Response from GM on Feb 4, 2024
Dear Mary, We are thrilled to hear from you and to learn that our location was ideal for your trip while visiting our great city. We appreciate your kind review and hope you will think of us again should you return to Lyndhurst. Best, David Minah GM
6/10 Okay
Bradley
Jan 30, 2024
Liked: Cleanliness, staff & service
Bradley
Stayed 2 nights in Jan 2024
Response from GM on Jan 31, 2024
Dear Bradley, It was our pleasure hosting you, and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Sincerely, David Minah, GM
2/10 Terrible
Chrystal
Traveled with family
Jan 28, 2024
Disliked: Staff & service
Chrystal
Stayed 1 night in Jan 2024
Response from GM on Jan 29, 2024
Dear Chrystal, We assess all reviews to ensure we provide the highest quality of service, and we apologize for falling short during your stay. We hope to welcome you again for a WOW experience. Thank you for staying with us. Sincerely, David Minah, GM
Pool was down while we were there, kids were disappointed.
Great location with tons of food options and shopping center.
We will be back!
MATTHEW
Stayed 2 nights in Jan 2024
Response from GM on Jan 23, 2024
Dear MATTHEW, We love hearing guests say they will return! Thank you for your feedback and for giving us some areas of improvement. We strive to be the best hotel in Cleveland, and our guests help us achieve that goal by sharing their thoughts about our Hyatt Place. Please find a reason to visit again soon. Best, David Minah, GM
Dear Steve, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, David Minah, GM
Check-in was easy and the room was clean and quiet. I will likely stay there on next Cleveland trip.
joe
Stayed 1 night in Jan 2024
Response from GM on Jan 16, 2024
Dear joe, We are proud to offer something of a quiet, peaceful oasis close to the hustle and bustle of Cleveland. Thank you for choosing our Hyatt Place and informing other guests that a comfortable stay awaits them.We will see you on your next trip to the area! Best, David Minah, GM
Pool was closed - should have received some kind of comp for this.
Matthew
Stayed 3 nights in Jan 2024
Response from GM on Jan 16, 2024
Dear Matthew, I'm sorry that we disappointed you with the closing of our pool for routine maintenance. I can understand your frustration. Guest satisfaction is our highest priority, and I regret that we left you with a poor impression. Your feedback is welcomed as it allows us to monitor and improve the guest experience. Thank you for taking the time to share your review with us. Sincerely, David Minah, GM
Dear Elena, Thank you for your generous rating and for being our valued guest. I am thrilled that you had a great stay overall, and I appreciate your feedback on how we can be perfect next time. Thank you for your business, and please come again. Best, David Minah, GM
6/10 Okay
Danette
Traveled with partner
Jan 8, 2024
Liked: Cleanliness
Disliked: Amenities
The hotel was clean. Didn't think it was worth the price. Pool was closed.
Danette
Stayed 1 night in Jan 2024
Response from GM on Jan 9, 2024
Dear Danette, I appreciate you staying at our Hyatt Place even though you did not find us a good value. We enjoy our guests taking the time to share positive feedback and areas of opportunity, as we are grateful for every opinion on how we can improve. Thank you for taking the time to share your review with us. Sincerely, David Minah, GM
Hyatt Place Legacy Village is one of our "go-to" places when we return to Cleveland (my hometown). Always convenient, the property is clean, the staff very helpful, and the location provides easy access to various places. It is also within walking distance of shops, restaurants and more.
MaryAnn
Stayed 2 nights in Jan 2024
Response from GM on Jan 9, 2024
Dear MaryAnn, It is lovely to know that your stay was pleasant. We love hearing that you appreciated our location and clean accommodations while visiting family. Your feedback is helpful, and I thank you for taking the time to share. We are delighted to be your hotel of choice when in the area. Best, David Minah, GM
Excellent place to stay for our family of 5. Nice large rooms and the pool was nice and warm even mom & dad went for a swim. Great breakfast and staff top notch!
Katarina
Stayed 2 nights in Dec 2023
Response from GM on Jan 9, 2024
Dear Katarina, We're happy to hear from you and glad you enjoyed your stay. We appreciate you choosing Hyatt Place while visiting the Cleveland area and I'm pleased to hear we were well suited for your family's travels. We appreciate your feedback and hope to see you again soon for more family fun. Best, David Minah, GM
Breakfast was only average but otherwise great place to stay.
Anne
Stayed 2 nights in Dec 2023
Response from GM on Jan 9, 2024
Dear Ann,We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable. Your comments, including recommendations for improvement, are welcomed. We appreciate being a part of your trip.Best,David MinahGeneral Manager
Really nice place for the money. No real issues except parking is a bit remote in a shared garage. There was a huge demolition of an adjacent property that was behind the hotel, which was an eyesore outside our room window, but that is temporal and not the fault of the hotel. We enjoyed our stay and would recommend.
Trent
Stayed 2 nights in Dec 2023
Response from GM on Dec 30, 2023
Dear Trent,It is fantastic to hear that your stay was enjoyable overall. We thank you for your recommendation. Our associates strive to provide exceptional guest experiences, and your feedback assists us in this endeavor. I appreciate you taking the time to write and hope to provide you with a flawless stay in the future.Best,David MinahGeneral Manager
Dear Nicole, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, David Minah GM