“Fab little apartment. Really clean and ideal for a 3 night stay while my daughter was having surgery in the RVI - ideal location too.
Really friendly staff too.
”
“Recently stayed at The Osborne Hotel and found everything excellent. The rooms were clean and well equipped, the breakfast choices were suitable for everyone and very well cooked.
The staff were friendly and helpful. Would highly recommend staying if you are in Newcastle.”
“We booked this as a large group and it didn't disappoint. The apartments were well laid out with ample space in the living room areas. There was great cleanliness throughout and areas stayed at a nice temperature. The accomodation was really quiet at night and the key system although awkward at first was easier than keys. The location was also great with a short tram or 20min walk into town.
Only small gripes are that we would have liked more utensils/ crockery, it would also be nice if there……
“We had a good stay, when ringing for support to find the entrance and how to enter was very supported and sent all necessary details, free parking close by and isn’t too far a drive away from everything. Very quiet no banging through the night etc. ”
“Excellent stay here. We asked for a quiet room, away from the elevator as we were bringing our dog. Our room was perfectly located at the end of the corridor. Room was quiet, spacious, clean and bright as we had windows on both walls due to it being a river view. Bed was massive and very comfortable. We also had a free mini bar full with fizzy juice/water which was a nice addition. Breakfast was amazing - fry up goods, fruit, pastries. Perfect location - could walk to the main part of the city……
“Welcome drinks gives a good first impression. Although no air conditioning, hotel offers fan for ventilation and that's okay for night temperture of below 20 degrees. Location close to city centre with lots of pubs and restaurants around.”
“Lovely hotel, all the staff we interacted with were very friendly, cheerful and helpful staff during our stay. Metro close by, quite of a few bars, cafes and places to eat.
Only thing to note was there isn't a great deal of parking spaces at the back of the hotel but there is one close by if needed.”
“The apartment was great, conveniently located for Newcastle City Center (within a short walk, or short hop on the Metro), Jesmond Metro station and restaurants and cafes in the local area.
Check in via the adjacent Holiday Inn was quick and efficient and access to parking (free with the apartment!) was easy.
One minor gripe - when we set the sofa bed up, the mattress was dirty, covered in dust and food crumbs from the previous stay.
Otherwise the apartment is comfortable and in a good……
“I have over 30 years of travel experience across different countries and have never encountered a hotel as terrible as this one! The pillows at this hotel are extremely soft, and even though we were provided with four pillows for the two of us, they were so soft that we couldn't sleep well. The room was very cold, and despite setting the temperature higher, it still blew cold air. Eventually, we turned off the air conditioning, but it still felt very cold (the temperature that night was 7……
"With the provision of a very good kitchen inside the apartment, unfortunately no dining table and chairs were provided. So my family members and I had to stand during eating. Such situation is considered very undesirable."
"Extremely poor service and stay. We were given a smaller room than we had asked for (images do not match the actual state of the room), and the air conditioner is broken; we were provided with fans but we do not have proper ventilation in our room, causing the room to be very hot and stuffy, and after taking a shower the room becomes very damp. Television does not work, and the fans aren't very good. There are also insect stains on the bedding. Service is misleading, we were told that our check out was at noon however we were urged to leave as soon as 11am came by, asking to charge us for overstaying in the hotel. Our belongings were held at the lobby as well because of this, and the staff were reluctant to return our belongings.
Extremely disappointed at the service and conditions of the hotel, will not recommend it to anyone."