Hey Ceyda, Thank you for taking the time to share your experience with us. We understand your frustration and apologise for any inconvenience. As your reservation was made through a third party, they are your direct contractual partner for any changes, cancellations or rebooking. Therefore, the correct course of action is to contact them directly. They will be able to assist you with your reservation, inform you of their policies and contact the hotel if necessary. We understand that circumstances change, but it is also important to us to be fair to guests who choose flexible, cancelable rates. In future, we will recommend that you book a flexible rate that can be cancelled up to 6pm the day before your arrival. We are very sorry to hear about your interaction with our reservations team and apologise if our service did not meet your expectations. Please be assured that we will pass on your feedback to the team - they are usually very nice, we promise. We sincerely hope that you will consider giving us another chance.Your Ruby Ella Team

Hey Elaine, Thank you so much for telling us about your trip. It sounds like you had a brilliant time – we love that. We hope to see you again soon.Your Ruby Ella Team

Hey Sunshine, Thank you for your review. It is very important to us that our guests enjoy their stay with us, which is why we place great emphasis on cleanliness in all our hotels. For the sake of the environment, our guests can choose to have their rooms cleaned daily or every three days. If the guest chooses the second option at check-in, they will receive a free drink at the hotel bar. We are pleased to know that you appreciate our efforts. We look forward to welcoming you again soon. Your Ruby Ella Team

Hey Jenny, Thank you for your lovely feedback. We are delighted to hear you enjoyed your stay with us and we will happily pass on your compliment to our hosts at Ruby Ella. Hope to see you again soon.Your Ruby Ella Team

Hey Tamara, Thank you very much for taking the time to share your experience with us. Indeed Ruby Ella is a short stroll away from the Cologne Cathedral and situated in the vibrant district of Ehrenfeld. We're really proud of our teams' friendly, down-to-earth style of service and work hard to find and train the best people for the job, regardless of their background or experience. We are all the more pleased that you also liked our service style. We are looking forward to your next visit. Your Ruby Ella Team

Dear William, thanks so much for taking the time to share your thoughts on your stay. We are sorry to hear that you that had trouble with the air con. The control pad isn't the clearest so we're working on some instructions at the moment. It' a pity that they were not there in time for your stay. If you ever have any problems or questions about anything in your room, please don't hesitate to speak to one of our hosts. Giving our guests a warm welcome and a friendly face to speak to throughout their stay is a big part of life at Ruby, so we're really sorry our service wasn't up to scratch while you were at Ruby Ella We hope you'll give us another chance and visit us again soon.