Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi

Reviews of Comfort Suites The Colony - Plano West

2.5 out of 5
Comfort Suites The Colony - Plano West
4796 Memorial Dr, The Colony, TX

Reviews

7.4

Good

Rating 10 - Excellent. 365 out of 1001 reviews" "
Rating 8 - Good. 280 out of 1001 reviews" "
Rating 6 - Okay. 147 out of 1001 reviews" "
Rating 4 - Poor. 102 out of 1001 reviews" "
Rating 2 - Terrible. 107 out of 1001 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Kristen

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2024

6/10 Okay

Irby

Disliked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Hotel Manager on May 14, 2024
Dear Irby,Thank you for your feedback and for rating your stay as 3 out of 5. We appreciate your honesty. Is there anything specific that you feel could have been improved during your stay? We value your input and would like to address any concerns or areas where we can make improvements to enhance the guest experience.Sincerely, Hotel Manager

8/10 Good

angela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay the night. Very nice and clean inside. The only reason I chose this hotel was for the inside pool but was very disappointed that it was closed should have somewhere that pool is down for the moment. The room is very nice though just didn’t like the way the tv was mounted on the wall.
Stayed 1 night in May 2024
Response from Hotel Manager on May 7, 2024
Dear Angela,We're glad to hear that you found our hotel to be a great place to stay and that you appreciated the cleanliness of the rooms. We apologize for any disappointment caused by the closure of the indoor pool. We understand how important amenities like the pool are to our guests, and we strive to provide accurate information about their availability. We'll work to ensure that any future closures are clearly communicated to guests beforehand. Thank you for your feedback about the TV mounting, we'll take that into consideration as we look for ways to improve. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future!Sincerely, Hotel Manager

2/10 Terrible

DeShondra

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Mine & my kids experience at this property was horried! There was a dead bug in one of our beds, & they refused to come up & take a look. Offered us sheets to change the linens ourselves. Stated they didn't have any other available rooms. Advertised that the pool was open, when in fact it's closed down "for remodeling". Advertised Breakfast. Breakfast .. as in fruits!! Never again!!
Stayed 1 night in Mar 2024
Response from Hotel Manager on May 3, 2024
Dear DeShondra,Thank you for expressing your distress, and we apologize for the bad experience you had during your stay. It is always our aim to provide a pleasant and comfortable experience for our guests, and we regret that we fell short of your expectations. We appreciate your feedback and assure you that we take it seriously. We will thoroughly investigate all the points you mentioned and take the necessary actions to address and resolve them. Our team is committed to ensuring the comfort and satisfaction of our guests. If you decide to give us another chance, we assure you that your next stay with us will be a fine one. We value your patronage and hope to have the opportunity to provide you with the excellent experience you deserve. Thank you for your understanding and please visit us again.Sincerely, Hotel Manager

6/10 Okay

Kim, Palestine

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property is clean and the service was nice. Not overly friendly or helpful. The gym was not updated and the indoor pool was not working. It is an older property in need of some work. Overall, a 3 rating simply for a good sleep.
Stayed 1 night in Apr 2024
Response from Hotel Manager on May 2, 2024
Dear Kim,Thank you for sharing your feedback with us. We're glad to hear that you found our property clean and that you had a good sleep. However, we apologize if our service didn't meet your expectations in terms of friendliness and helpfulness. We understand your concerns about the gym and indoor pool, and we'll certainly take them into consideration for future improvements. Your input is valuable to us, and we hope to have the opportunity to enhance your experience in the future.Sincerely, Hotel Manager

6/10 Okay

Markeya

Traveled with family and small children
I like room
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 29, 2024
Dear Markeya,Thank you for your feedback. We're glad to hear that you liked your room during your stay. If there are any specific areas where you feel we can improve to make your experience even better next time, please let us know. Your input is valuable to us, and we're committed to making any necessary changes to enhance our guest's experiences. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Rafael

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smells, light features didn't work, dead roach in the bathroom and worms coming out of the Jacuzzi plumbing
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 29, 2024
Dear Rafael,We're deeply sorry to hear about your disappointing experience. Your feedback regarding the room odor, malfunctioning light features, and cleanliness issues is unacceptable and does not meet our standards. We'll address these issues immediately with our housekeeping and maintenance teams to ensure they do not recur. Please accept our sincerest apologies, and if there's anything we can do to make it right or to assist you further, please don't hesitate to let us know.Sincerely, Hotel Manager

10/10 Excellent

Norval

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine. Cost was outstanding.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 20, 2024
Dear Norval,Thank you for sharing your positive experience with us! We're delighted to hear that you found everything satisfactory, especially considering the outstanding cost. Your feedback is invaluable, and we're grateful for your kind words. We hope to have the pleasure of welcoming you back for another great stay in the future!Sincerely, Hotel Manager

6/10 Okay

Byron, Tacoma

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I cancelled reservation at another hotel because the swimming pool wasn't activated. Before I made reservations to this hotel (Comfort Suite), I called and asked if their pool was operational. They said yes. When I got to the hotel, the person at the desk said it's been out of commission for awhile and there aren't any plans to get it fixed anytime soon. I have four special needs foster kids which we plan our stay (they love swimming!). They were highly disappointed. I went to a hotel next door and the had a operational pool, I tried to cancel this hotel but expedia policy doesn't allow a refund or even a partial refund. We were there for a week. Last year we had a hotel with a pool that also had a pool out of commission, they gave us a courtesy call to let us know that. We were able to cancel that reservation and find another hotel with an operational pool.
Stayed 6 nights in Apr 2024
Response from Hotel Manager on Apr 13, 2024
Dear Bryon,We're truly sorry for the inconvenience you experienced during your stay. We understand the importance of accurate information and apologize for any miscommunication regarding our pool status. Your feedback is invaluable, and we'll address this issue to prevent future disappointments. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience.Sincerely, Hotel Manager

10/10 Excellent

Sue, Whitehall

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice suites with pull out couch (not used). Badly placed TV. Hard to see from couch or bed. Like others, sloppy caulking job in shower. Great Texas waffles for breakfast. Good service. Recommend for short or long stays.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 12, 2024
Dear Sue,Thank you for taking the time to share your detailed feedback! We're delighted that you enjoyed our spacious suites and the delicious Texas waffles at breakfast. We appreciate your comments regarding the TV placement and the caulking in the shower, and we'll address these issues promptly. It's wonderful to hear that you received good service and would recommend us for both short and long stays. We look forward to hosting you again soon!Sincerely, Hotel Manager

6/10 Okay

Matthew

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We got a room here in between two volleyball gyms for the weekend. The room was decent but the bathroom was small and the tub had big areas where the paint was missing and coming off. The pool was closed I guess so we didn't get to use it. Breakfast was the usual and not to bad. Staff was very pleasant.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Matthew,Thank you for taking the time to share your feedback. We're glad to hear that you found our staff very pleasant and that you enjoyed the breakfast. However, we apologize for the issues you encountered with the bathroom and the pool closure. Your comments will be shared with our team for improvement. We appreciate your honesty and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

8/10 Good

Kay

Liked: Cleanliness, staff & service
Ok stay Had no problems
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 2, 2024
Dear Kay,Thank you for your feedback. We're glad to hear that your stay was problem-free overall. If there's anything specific we could improve upon to make your next stay even better, please feel free to let us know. We value your input and hope to welcome you back again soon!Sincerely, Hotel Manager

8/10 Good

Deborah

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room good - great bed, nice frig and sitting area. Nice to have hot water and coffee always open and staff has been wonderful!! But, pool and hot tub under construction - not available. Breakfast just so-so.
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Mar 30, 2024
Dear Deborah,Thank you for your feedback and for choosing to stay with us. We're glad to hear that you found your room comfortable, with great amenities, and that our staff provided excellent service. We apologize for any inconvenience caused by the pool and hot tub being under construction and for the breakfast not meeting your expectations. Your comments are important to us, and we will take them into consideration as we strive to improve our services. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Rebecca

Stayed 4 nights in Jan 2024
Response from Hotel Manager on Jan 26, 2024
Dear Rebecca,A perfect 10/10! Thank you for such a fantastic rating! We're thrilled to know you had an excellent experience. If there's anything specific you loved or any suggestions you may have, we're all ears. We look forward to welcoming you back for another outstanding stay.Sincerely, Hotel Manager

10/10 Excellent

Marc

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 24, 2024
Dear Marc,Thank you so much for your amazing ten-star rating! We are thrilled to hear that you had an exceptional experience at our hotel. We pride ourselves on providing top-notch service and amenities to our guests. Your satisfaction is our priority, and we are grateful for your recognition. We look forward to welcoming you back in the future for another outstanding stay. Thank you for choosing our hotel!Sincerely, Hotel Manager

2/10 Terrible

Robert

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Maid service had to be requested. Room was no cleaned. Ants in room. Bathtub finish was peeling. So much deferred maintenance throughout. Breakfast was terrible,
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 23, 2024
Dear Robert,I am sorry to learn about all the inconvenience you had during the stay. My sincere apologies. We care about your experience. Your comments are important for us. Each problem area will be investigated to take appropriate actions. Request your understanding and reconsideration to visit.Sincerely, Hotel Manager

6/10 Okay

William

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
The workers at the breakfast were very unfriendly and not helpful at all. All of our towels were dirty. The sheets were dirty as well. Overall I was not happy with my stay
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 23, 2024
Dear William,We're truly sorry to hear about your disappointing experience during your stay. The issues you've highlighted, especially regarding the unfriendly breakfast service and cleanliness concerns, are not reflective of the standard we aim to uphold. Please accept our sincere apologies for the inconvenience you faced. Your feedback is essential in helping us address these issues and improve our services. We hope you give us another chance to provide you with a more positive and enjoyable stay in the future.Sincerely, Hotel Manager

4/10 Poor

Krystal

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property around the hotel was dirty, trash in shrubs. Ice in the parking lot from a leak somewhere left untreated and dangerous. The exterior door had a rock holding it open and unsecure, removed it twice and it was replaced. Hot tub not working, elevator not working. Furniture, carpet, towels and curtains in room had stains on them. Large pieces of paint flaking off in bath tub.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 22, 2024
Dear Krystal,We're sincerely sorry for the disappointing experience you had during your stay. Your detailed feedback is invaluable, and we deeply regret the cleanliness and maintenance issues you encountered. Our team is committed to addressing these concerns promptly to ensure a better experience for future guests. We appreciate your understanding and hope to have the opportunity to make it right in the future.Sincerely, Hotel Manager

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unsafe environment with exterior doors circumvented and ignored, construction not indicated in advertisements and not clearly marked with appropriate warning signs, tape or other deterrents. Tripping hazzards at door threshold by large warn hole in filthy old carpet. Stench in room. Shower unclean and spray nozzle shoots water out sideways onto floor. Many holes in light blocking screen, neglect. Elevator inoperable. Grounds in substandard disarray. Unprofessional management being quite loud, singing to earbuds very early in morning to awaken guest, intolerable boisterous conversations throughout early morning hours. Management says guest are wrong, denying unprofessionalism and making crude accelusations in a defiant and defensive protest to confrontation. Management failed and neglected to cancel the reservation as promised after request was clearly made. Condescending remarks by staff. Unsafe and substandard conditions. Staff refuse to refund. Horrible representation of the brand.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear Michael,I deeply regret learning about the unsatisfactory experience you encountered during your stay. Please accept our heartfelt apologies, as this situation is truly unfortunate. I completely empathize with your feelings of disappointment and frustration regarding the various issues you've highlighted. We are committed to thoroughly investigating the matter and taking necessary steps to prevent any recurrence. I want to assure you that the problems you faced do not align with the level of hospitality we aim to provide. Your feedback will be carefully reviewed with our team, and we will work diligently to implement effective solutions to ensure our guests are well-served and content. We hope you can find it in your heart to consider us again in the future. We would greatly appreciate the opportunity to amend your impression of our property and provide you with the excellent experience you deserve.Sincerely, Hotel Manager

2/10 Terrible

JULIE

Disliked: Cleanliness, staff & service, property conditions & facilities
Their elevator was down and not working properly and the whole building needs repairs.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear JULIE,We apologize for the inconvenience caused by the elevator issues and the condition of the building. Your feedback is valuable, and we take it seriously. We will address these concerns promptly to ensure a more comfortable and functional environment for our guests. Thank you for bringing this to our attention, and we appreciate your understanding.Sincerely, Hotel Manager

10/10 Excellent

MICHELLE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear MICHELLE,Thank you for your perfect 5 out of 5 rating! We're delighted to hear that our staff made a positive impression on your stay. Your feedback is appreciated, and we look forward to providing you with another pleasant experience during any future visits. Safe travels!Sincerely, Hotel Manager

2/10 Terrible

Caminthia

Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 22, 2024
Dear Caminthia,We apologize for the unsatisfactory experience you had during your stay. Your feedback is important, and we take it seriously. If there are specific details or concerns you would like to share, please feel free to provide more information. We strive to improve and would appreciate any insights that can help us address the issues you faced.Sincerely, Hotel Manager

4/10 Poor

Brenda

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property has gone downhill since the last time I stayed there. Fixtures in bathroom rusty, bathtub/shower in poor shape. Couch bed terribly stained at the end with red stains - so nasty we wouldn't let my granddaughter sleep on it. The staff is great, they are doing their best. Breakfast was pretty good.
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Brenda,We appreciate your honest feedback about your recent stay. We apologize for the issues you encountered with the bathroom fixtures, bathtub/shower, and the condition of the couch bed. Your concerns are taken seriously, and we will work promptly to address these areas for improvement. We're pleased to hear positive comments about our staff and breakfast, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely, Hotel Manager

4/10 Poor

Isabel

Traveled with family
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Isabel,Thank you for your rating. We're sorry to learn that your experience fell short of expectations. If there are specific areas where we can improve or if you have any feedback to share, we would appreciate hearing more about your stay. Your input is valuable as we strive to enhance our services. We hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager

4/10 Poor

Samantha

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The fire door was broken for several days, and they started remodeling when i was there. Had i known i would have stayed somewhere else. I will return after the remodel is done. You can't beat the price for the location.
Stayed 7 nights in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Samantha,Thank you for your feedback. We apologize for the inconvenience caused by the broken fire door and ongoing remodeling during your stay. We appreciate your understanding and thank you for sharing your feedback. We're glad to hear that you find the location and pricing appealing. We look forward to welcoming you back after the completion of the remodel for an improved and more comfortable experience. Safe travels!Sincerely, Hotel Manager

10/10 Excellent

Abu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Hotel Manager on Dec 19, 2023
Dear Abu,Thank you for taking the time to share your experience with us. We are thrilled to know that our hotel has made such an impression on you that you have given us a perfect rating! We strive to provide the highest level of service and hospitality to all of our guests, so it is wonderful to hear that we have achieved that. We look forward to welcoming you back to our hotel soon!Sincerely, Hotel Manager

2/10 Terrible

Jack

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 18, 2023
Dear Jack,We are sorry to hear that your recent stay at our hotel did not meet your expectations, resulting in a one-star rating. We would appreciate any specific feedback that you could provide us with so that we can improve our services for our future guests. Thank you for your time and consideration.Sincerely, Hotel Manager

6/10 Okay

Ricky

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Dec 7, 2023
Dear Ricky,Thank you for providing a rating. We appreciate your feedback and would like to know more about your experience to improve. If there are specific areas where we fell short or aspects you believe we can enhance, please share your insights. We value your input and hope to have the opportunity to provide an even better experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Jonathan

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The property was ver dirty and the staff at the front desk were unbelievably rude! The light above the sink would not turn off which is out in the open in front of the King bed. At breakfast there was old crusty crumbs in the waffle mix, the spray for the waffle mix was out of date expired in September! There were gnats flying around the juice machine at least 20 of them! There were crumbs all over the floor in the room and in the hall! Overall experience was terrible! Since the light kept us up and wouldn’t turn off I called the front desk to see what he could do and he said “well I’m not a technician” then I said could we get a refund of some sort, he said “ you’ll have to call management on Tuesday morning” then with no bye or anything he just hung up! Very bad service!
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 5, 2023
Dear Jonathan,We sincerely apologize for the unacceptable experience you had during your stay. Your feedback is deeply concerning, and we take these issues seriously. Rest assured, we will investigate the cleanliness and maintenance concerns promptly. Our team will address the rude behavior you encountered, and we'll ensure proper training to prevent such incidents in the future. Thank you for bringing this to our attention, and we extend our sincere apologies for the inconvenience you faced.Sincerely, Hotel Manager

4/10 Poor

Hugo

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 5, 2023
Dear Hugo,Thank you for sharing your rating. We apologize that your experience fell short of your expectations. We value your feedback and will use it to improve our services. If there is anything specific you would like to address or discuss further, please let us know. We appreciate your patronage and hope to have the opportunity to make it up to you in the future.Sincerely, Hotel Manager

2/10 Terrible

Herbert

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms needed to updated.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 30, 2023
Dear Herbert,Thank you for sharing your feedback. We appreciate your input regarding the need for room updates. We take such comments seriously and will consider them as we work towards enhancing our accommodations. We value your input and hope to have the opportunity to provide an improved experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Melinda

Stayed 4 nights in Nov 2023
Response from Hotel Manager on Dec 18, 2023
Dear Melinda,We value the time and work you invested in telling us about your experience. We use your input to guide our efforts in providing every visitor with an outstanding experience throughout our hotel. Once again, I appreciate you taking the time to provide your flawless evaluation. We hope to have you here once more soon.Sincerely, Hotel Manager

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Hotel Manager on Dec 16, 2023
Dear Jason,We're sincerely sorry to hear about your unsatisfactory experience. Your feedback is crucial, and we would like to understand more about your concerns. If you could provide additional details, it would help us address the issues you encountered and make necessary improvements. We appreciate your input and hope to have another chance to better serve you in the future.Sincerely, Hotel Manager

6/10 Okay

Kristi

Elevator was broken again… A/C not working properly.. hot.. stairwell dirty.. someone left their dirty clothes in a tall laundry basket on the stairs for 2 days…. Quiet enough. Food was ok..
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Nov 28, 2023
Dear Kristi,We sincerely apologize for the inconveniences you experienced during your stay. We're addressing the elevator and A/C issues promptly. Cleanliness is a top priority, and we're investigating the concerns raised about the stairwell. Your feedback is invaluable, and we're committed to enhancing your experience in the future.Sincerely, Hotel Manager

6/10 Okay

Darren

Stayed 2 nights in Nov 2023
Response from Hotel Manager on Dec 15, 2023
Dear Darren,Thank you for your review and rating of 3 out of 5. We'd love to hear more about what we can do to improve our hotel service, so that it will earn a higher score next time. We appreciate your feedback and hope you'll visit us again soon.Sincerely, Hotel Manager

4/10 Poor

Felicia

Traveled with partner
Disliked: Amenities, property conditions & facilities
There were water stains on the ceiling, (and we were on the first floor) so we were guessing they have a serious plumbing issue. It had a weird smell as soon as you walked in and the breakfast was tasteless. The eggs or what should've been eggs tasted like crumbles of cotton balls. The waffle maker was not working properly. it didnt cook the mix all the way. So we just threw everything away and when to McDonalds.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 23, 2023
Dear Felicia,We apologize for the inconvenience and disappointment you experienced during your stay. Your feedback is crucial, and we're actively addressing the issues you've highlighted, including the water stains and breakfast quality. We appreciate your honesty and regret falling short of your expectations. We hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely, Hotel Manager

4/10 Poor

Jacory

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Use actual pictures of the rooms.
The stay was fine just not what I was expecting from the pictures on the website. The pictures I saw for the room I picked was the complete opposite of the actual room. The room was old carpet ripped up and the bathroom was completely different.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 21, 2023
Dear Jacory,At the outset, thank you for staying at our property. It is very disappointing to note your displeasure with the stay due to the mismatches to your expectations. My apologies for the inconvenience but will investigate and consider actions on priority. We take guest feedback quite seriously towards continuous improvement. I request your understanding and consideration to visit again.Sincerely, Hotel Manager

8/10 Good

Iriselis

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 30, 2023
Dear Iriselis,Thank you for your feedback! We're pleased to hear you had a good experience during your stay. Your input is valuable to us, and we'd love to know how we can turn your good experience into a great one. If there's anything specific you feel we could improve, please feel free to share. We appreciate your visit and hope to provide an even better experience during your next stay.Sincerely,Hotel Manager

8/10 Good

Ralph Joseph

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It’s quiet but they were doing some renovations on my floor so it gets loud in the morning and smell like paint. The room is ok but the tv remote doesn’t work even if I got a new one from the receptionist so I had to get up every time I change the channel but overall it’s not too bad. Slept well so good enough.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 28, 2023
Dear Ralph Joseph,Thank you for sharing your experience. We apologize for the inconvenience caused by the ongoing renovations and the TV remote issue. Your feedback is valuable, and we'll address these concerns to ensure a better experience for our guests in the future. We're glad to hear that you were able to rest well and appreciate your understanding. We hope to welcome you back for an improved stay.Sincerely,Hotel Manager

8/10 Good

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 26, 2023
Dear John,Thank you for your review and rating! We're glad to hear that you had a positive experience during your stay. Your feedback is valuable to us, and we appreciate your rating. We're committed to continually improving our services and facilities, and we hope to have the opportunity to welcome you back in the future for an even better stay. Thank you for choosing our hotel, and we look forward to providing you with an excellent experience next time.Sincerely,Hotel Manager

6/10 Okay

William

Liked: Staff & service
Check in was easy but continental breakfast was lacking
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 20, 2023
Dear William,Thank you for taking the time to share your feedback with us. We're glad to hear that your check-in experience was smooth and hassle-free. However, we apologize for any disappointment you experienced with our continental breakfast. We appreciate your input and will take it into consideration as we continuously strive to improve our offerings. If you have any specific suggestions or preferences for our breakfast options, please feel free to let us know. We value your patronage and hope to have the opportunity to provide you with an even better experience in the future.Sincerely,Hotel Manager

4/10 Poor

William

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 20, 2023
Dear William,Thanks for the stay but sad to see the two stars. My apologies for all the inconveniences. Please share us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert.Sincerely,Hotel Manager

4/10 Poor

Martin

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not good
It wasn’t what I expected in pictures from the internet.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 16, 2023
Dear Martin,At the outset, thank you for staying at our property. It is very disappointing to note your displeasure with the stay due to the mismatches to your expectations. My apologies for the inconvenience but will investigate and consider actions on priority. We take guest feedback quite seriously towards continuous improvement. I request your understanding and consideration to visit again.Sincerely,Hotel Manager

10/10 Excellent

denis

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 9, 2023
Dear Denis,Thank you for the 5 out of 5 rating! We're delighted to see your positive feedback and that you appreciated our efforts to address the issues you encountered. Your satisfaction is our top priority, and we look forward to welcoming you back for another excellent stay in the future. If you ever have any more feedback or requests, please don't hesitate to let us know.Sincerely,Hotel Manager

2/10 Terrible

Kashif

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The room is filthy. Dirty bed sheets, stained carpet and bad smell.
Response from Hotel Manager on Oct 8, 2023
Dear Kashif,I am very sorry to hear that we did not meet your expectations in a several areas. My apologies for all the inconveniences. We take our guest comments very seriously. Our team have taken note of the issues and are working to improve the problems areas mentioned by you. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention.Sincerely,Hotel Manager

8/10 Good

Bruce

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 8, 2023
Dear Bruce,Thank you for taking the time to provide us with a 4-star rating. We're glad you enjoyed your stay overall, and we deeply appreciate your feedback. We are always striving to deliver the best possible experience to our guests, so we will make sure to use this information to keep improving. Thanks again for the rating and we hope to have you stay with us again soon.Sincerely,Hotel Manager

2/10 Terrible

JaShawna

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I need to move rooms 3 times because of maintenance and cleanliness issues.
Response from Hotel Manager on Oct 4, 2023
Dear JaShawna,I'm truly sorry to hear about the inconvenience you experienced having to move rooms multiple times due to maintenance and cleanliness issues. This is certainly not the experience we want for our guests, and we apologize for the disruption caused. Your feedback is valuable, and we will investigate and address these issues internally to ensure a smoother and more pleasant experience for our guests in the future. Thank you for bringing this to our attention, and we hope you might consider giving us another chance in the future to provide a better stay.Sincerely,Hotel Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Long stay
This particular hotel could definitely use a bit of work and refresh. Carpet has worn spots and the grout in the bathroom is coming out on tile floor. Breakfast was very sparse compared to some hotels I’ve been to. It wasn’t as good as some of The Comfort Suites I’ve been in, but not that bad for the price.
Stayed 3 nights in Sep 2023
Response from Hotel Manager on Oct 1, 2023
Dear Guest,Thank you for sharing your feedback with us. We appreciate your constructive comments regarding the condition of our hotel, including the carpet and bathroom grout, as well as your observations about the breakfast. Your input is valuable to us, and we will certainly use it to identify areas for improvement. We're glad to hear that you found the price reasonable, and we hope to have the opportunity to welcome you back in the future with an enhanced experience.Sincerely,Hotel Manager

10/10 Excellent

Guy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 30, 2023
Dear Guy,Thank you for the perfect score! We're thrilled to hear you had a fantastic experience at our hotel. Your satisfaction means the world to us, and we can't wait to welcome you back for another exceptional stay!Sincerely,Hotel Manager

2/10 Terrible

BLANCA

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 1, 2023
Dear BLANCA,Thanks for the stay but sad to see the two stars. My apologies for all the inconveniences. Please share us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert.Sincerely,Hotel Manager