Property amenity

Reviews of Courtyard by Marriott Dallas DFW Airport North/Grapevine

3 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 604 out of 1000 reviews" "
Rating 8 - Good. 236 out of 1000 reviews" "
Rating 6 - Okay. 78 out of 1000 reviews" "
Rating 4 - Poor. 43 out of 1000 reviews" "
Rating 2 - Terrible. 39 out of 1000 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sherrie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
convenient location
Stayed 1 night in Mar 2024
Response from Customer Service on May 16, 2024
Sherrie, thank you for highlighting the convenient location of Courtyard by Marriott Dallas DFW Airport North/Grapevine. We're thrilled you enjoyed your stay. We're looking forward to welcoming you back soon!

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 24, 2024
Douglas, thank you for your high rating through Expedia! It's fantastic to see that the Courtyard by Marriott Dallas DFW Airport North/Grapevine met your expectations. Our team is elated by your feedback and we're looking forward to the opportunity of welcoming you back in the future!

10/10 Excellent

Santiago

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very clean and Customer service is great!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 19, 2024
Santiago, we're thrilled that you found the rooms at Courtyard by Marriott Dallas DFW Airport North/Grapevine to be impeccably clean and our team members' service outstanding. We hope to welcome you back on your next visit to the area.

8/10 Good

Alicia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The rooms were nice, not much for lighting but made due. I was there with a wprk collegue and she had hoise keeping each day while we were out but my room was never touched. I even made sure i didnt have anything on the handle. Dining was good but very limited and expensive, even for breakfast.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 20, 2024
Alicia, it's great to hear you appreciated the comfort of your room at Courtyard by Marriott Dallas DFW Airport North/Grapevine. We're sorry for any inconvenience caused by the room cleaning oversight. We'll ensure our housekeeping team is reminded of our procedures. Also, we note your feedback on lighting and dining options. We aim for our food to be great value considering the quality we strive for. Your input is valuable in assisting us to continually improve the guest experience. Thank you for choosing Courtyard by Marriott Dallas DFW Airport North/Grapevine and we hope you'll visit us again soon.

10/10 Excellent

Jess

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Jess, thank you for the perfect rating! We are thrilled to hear that the Courtyard by Marriott Dallas DFW Airport North/Grapevine provided excellent service and experience. We are looking forward to welcoming you back soon.

10/10 Excellent

Chris

Traveled with family and small children
Liked: Amenities
Great stay even when it’s busy and packed
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 15, 2024
Chris, we're thrilled to know you had an outstanding stay at the Courtyard by Marriott Dallas DFW Airport North/Grapevine, even during bustling times. Your compliments certainly motivate us to continue offering excellent service to our valued guests. We hope to host your next visit to Grapevine in the future.

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice hotel. Most of the staff were very nice ans helpful. The morning breakfast was great. Located near many attractions. Nice ammenities. It is interesting how the 3 hotels are all connected. Had some issues with what I booked on Expedia not showing up on my reservation (room type and added breakfast), but they were able to fix this after I talked with staff. My room did not.have bedding for.rhe pull out couch and I had to go down twice to the check in desk to aak about this as they did not send any up when I called.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 14, 2024
Karen, it's pleasing to read that you enjoyed the clean environment, breakfast, location, and amenities at Courtyard by Marriott Dallas DFW Airport North/Grapevine. Your note on how the adjacent hotels are connected is acknowledged.We regret the misunderstanding regarding your reservation specifications from Expedia, and we're glad it was rectified promptly. Also, we apologize for the inconvenience related to the bedding for your pull-out couch. Our team members strive to deliver prompt service, and it appears we missed the mark in your instance.We appreciate your feedback and look forward to welcoming you back for an even better experience next time.

6/10 Okay

Patrice, Baldwinville

Liked: Cleanliness, staff & service, amenities
I chose this hotel because of it's shuttle service to the airport. My room was adequate. It had a weird smell that was hard to ignore. There's a Mexican restaurant attached to the hotel. I was there on a Wednesday evening. The food there was ok, service was bad.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 13, 2024
Patrice, thank you for sharing your experiences. It seems like your stay was satisfactory but there were certain aspects that could have been improved. We apologize for any displeasing scent in your room and the restaurant experience that wasn't up to our usual high standards. Your comments have been noted for review and improvement. Next time your travels bring you to the area, we hope to provide an even more seamless experience.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Love
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 6, 2024
Angela, it's fantastic to hear such lovely feedback. We at Courtyard by Marriott Dallas DFW Airport North/Grapevine are always thrilled when guests appreciate their stay with us. We look forward to hosting you again soon.

10/10 Excellent

Creg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the space for the price
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 5, 2024
Creg, it's wonderful to hear you found value in your stay at the Courtyard by Marriott Dallas DFW Airport North/Grapevine. We take pride in offering our guests spacious accommodations at competitive prices. We hope to welcome you back in the future for yet another satisfying stay.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Twas a good time, but the parking lot in front of Courtyard is very small and we had to park far away
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 30, 2024
Mary, we're glad to hear that you enjoyed your stay at Courtyard by Marriott Dallas DFW Airport North/Grapevine. We acknowledge your feedback about the parking arrangement. We apologize for any inconvenience and appreciate you bringing it to light. It's through such observations we continue to refine our services. We hope to have the opportunity to welcome you back soon.

10/10 Excellent

Levada

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient, clean, and quiet.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 28, 2024
Levada, we're thrilled to hear that the convenience, cleanliness, and tranquillity of the Courtyard by Marriott Dallas DFW Airport North/Grapevine added to your positive experience. We appreciate your feedback and look forward to your next visit.

2/10 Terrible

Kory

Response from Customer Service on Mar 28, 2024
Kory, it's concerning to see your rating. As we strive to provide exceptional experiences for all guests, your feedback is crucial. We encourage you to share more details about your stay, so we can work towards improving future visits.

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 27, 2024
Hayley, thank you for choosing to stay with us at Courtyard by Marriott Dallas DFW Airport North/Grapevine. It's inspiring to hear that you had a 5-star experience. We appreciate your positive rating on Expedia and hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 4, 2024
Thank you for the wonderful rating, Jessica!It's fantastic you enjoyed your time at Courtyard by Marriott Dallas DFW Airport North/Grapevine so much! We look forward to hosting you again soon for another amazing experience!

10/10 Excellent

Michael

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and was able to fulfill my request.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Thank you for the wonderful review, Michael!It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future!Thank you again for sharing your review and for staying at Courtyard by Marriott Dallas DFW Airport North/Grapevine. Have a wonderful day!

10/10 Excellent

Latoya

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay! Highly recommended
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 17, 2024
Latoya, we are thrilled to hear that you enjoyed your stay at Courtyard by Marriott Dallas DFW Airport North/Grapevine and that you would recommend us. It's wonderful to see that we were able to meet your expectations. We look forward to welcoming you back in the future. Thank you for choosing us.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 13, 2024
Melissa, we are thrilled to see your top-rating for Courtyard by Marriott Dallas DFW Airport North/Grapevine. Thank you for your choice and we hope to serve you again on your next visit to Dallas. Safe travels.

10/10 Excellent

Rosanna

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 30, 2024
Thanks for the outstanding rating, Rosanna!We're delighted your time at Courtyard by Marriott Dallas DFW Airport North/Grapevine was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

8/10 Good

Dirk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 6, 2024
Thank you for taking the time to share your review with us, Dirk!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Courtyard by Marriott Dallas DFW Airport North/Grapevine. Thank you and have a wonderful day!

6/10 Okay

LaFaye Arielle

Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 23, 2024
LaFaye, thank you for your rating from your recent visit. We always strive to provide our guests with the best experience and it seems we've room for improvement. Your feedback is important to us and we would greatly appreciate details regarding your stay. It would provide valuable insights to enhance future stays. We hope to get another opportunity to serve you better.

10/10 Excellent

Janis

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel lobby and room was clean and comfortable and stylish. There is a mall across the street and lots of various dining options. It was quiet and safe.
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 2, 2024
Janis, we're thrilled to hear your stay at Courtyard by Marriott Dallas DFW Airport North/Grapevine exceeded your expectations. The cleanliness, comfort and style of our premises reflect our dedication to guest satisfaction. It's great that our prime location, close to a mall and numerous dining options, enhanced your experience. We're pleased you found our hotel to be a tranquil and secure environment. We eagerly anticipate your return visit.

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable to relax
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 28, 2024
Rhonda, thank you for sharing your positive experience at the Courtyard by Marriott Dallas DFW Airport North/Grapevine. We're thrilled to hear you found our hotel well-maintained and relaxing. Our team members strive to provide a comfortable atmosphere for our guests. We hope to welcome you back again in the future.

4/10 Poor

BIN

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible Front Desk Services
I expected it's a happy family trip with my 9-year-old kid, but it wasn't. I made full payment for 2-day stay and breakfast while booking on hotels.com. When I ordered my breakfast around 8:40am I was told there was no e-coupons of breakfast shown under my name in their system, I need to pay. I went to front desk shown them the receipt from hotels.com that I had already paid breakfast and recommendation, so I requested them to add e-coupon under my name. I was told their system was down and need to get startup and take10 minutes. My kid was so starving and kept asking when she could get food, so I suggested front desk to inform their food department that I am supposed to have breakfast e-coupon. It's not my fault not having them but the front desk's fault when check-in. I even show them the receipt that I had already paid all. Still I was told I had to wait. It's actually more than 10 minutes waiting. As I got food it's 9:50am. ONE HOUR passed. I told them they wasted my time, the representative Arianr said I wasted her time. Have you even heard that before? Customer cost valuable vacation time on the fault made by hotel and customer wasted their time??
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 19, 2024
BIN, it's truly regrettable that your experience with us was not as you had anticipated, particularly with regard to the breakfast situation on your stay. Please understand that it's never our intention to inconvenience our guests. It appears there was some miscommunication or technical glitch that led to the delay you've mentioned. As for the remark made by one of our colleagues, we certainly don't condone that kind of approach towards our valued guests. Please accept our apologies for any distress caused, and know your feedback is essential in helping us make improvements. We hope to have another opportunity to deliver a better experience in the future.

10/10 Excellent

Angle

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 16, 2024
Thanks for the perfect rating, Angle!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Courtyard by Marriott Dallas DFW Airport North/Grapevine.

8/10 Good

PAUL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice and staff was helpful
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 12, 2024
PAUL, it's delightful to know you enjoyed your stay at Courtyard by Marriott Dallas DFW Airport North/Grapevine. We're glad our helpful team members enhanced your experience. We look forward to your return in the future.

4/10 Poor

Craig

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Staff were great, hotel isn’t sound proof so you can hear the planes all day and night, could use some updating.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 10, 2024
Craig, your feedback is appreciated. It's good to hear our team members met your expectations, yet it's regrettable to learn that external noise affected your stay. We understand the need for a restful environment and we'll ensure to utilize your comments to improve our guest experience. The mention of an update is duly noted too. We trust future stays will better meet your expectations.

10/10 Excellent

Savannah, Flint

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Savannah, it's splendid to know your stay at Courtyard by Marriott Dallas DFW Airport North/Grapevine was highly satisfactory. We sincerely appreciate your top rating and hope to see you again soon for another enjoyable experience.

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Over all was great stay
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Cody, it's uplifting to hear that your stay at Courtyard by Marriott Dallas DFW Airport North/Grapevine was enjoyable. We are thrilled we could deliver on your expectations and we welcome the opportunity to serve you again in the future.

10/10 Excellent

Lety

Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Lety, thank you for choosing the Courtyard by Marriott Dallas DFW Airport North/Grapevine. We're delighted to know that you had a splendid stay with us. We hope to host you again soon.

10/10 Excellent

newton

Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Newton, it's wonderful to hear that your stay at the Courtyard by Marriott Dallas DFW Airport North/Grapevine was a pleasant experience. It's feedback like yours that keeps us striving for perfection. We appreciate your positive rating and look forward to welcoming you back soon.

10/10 Excellent

Donald

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Thanks, Donald! It's outstanding your time at Courtyard by Marriott Dallas DFW Airport North/Grapevine was fantastic. We can't wait until your next visit!

10/10 Excellent

Brian

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 31, 2023
Brian, thank you for your excellent rating! Courtyard by Marriott Dallas DFW Airport North/Grapevine is always pleased to receive feedback from our valued guests. We hope to have the pleasure of serving you again in the future. Safe travels!

10/10 Excellent

Angela, Stillwater

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Courtney was amazing, found us two rooms close together, and made the entire check-in amazing.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 29, 2023
Angela, thank you for sharing your positive experience at Courtyard by Marriott Dallas DFW Airport North/Grapevine. It's fantastic to hear that Courtney provided excellent service during your check-in process and ensured that your rooms were conveniently close together. Your feedback means a lot to our team and will surely brighten Courtney's day. We hope to have the pleasure of welcoming you back in the near future.

4/10 Poor

Lorraine

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
If you stay remember you have to request housekeeping its not a given daily thing. We spent two nights and 3 days and never had fresh towels, bed change or trash removal. They never told us it had to be requested instead of a normal thing that was done.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 29, 2023
Lorraine, it's regrettable to read about the inconvenience you faced during your stay. We understand the importance of seamless housekeeping services and apologize for any confusion around this matter. We strive to communicate our policies clearly to ensure optimal guest comfort and experience. This incident will be addressed to improve clarity for future guests. We hope you will reconsider and give us another chance in the future to showcase the exemplary service we strive for.

10/10 Excellent

Linda

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 28, 2023
Thanks for the perfect rating, Linda!We're pleased to hear that you have fully enjoyed your stay at Courtyard by Marriott Dallas DFW Airport North/Grapevine, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Again
Great stay! Very comfortable! Would stay again. Very clean.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 28, 2023
Karen, it's wonderful to hear of your positive experience at Courtyard by Marriott Dallas DFW Airport North/Grapevine. We're thrilled you found the hotel to be comfortable, clean, and that you're considering a return stay with us. We eagerly await the chance to host you again.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 28, 2023
Linda, it's wonderful to know you had a stellar experience at Courtyard by Marriott Dallas DFW Airport North/Grapevine. We're truly grateful and can't wait to welcome you back!

10/10 Excellent

Jo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 28, 2023
Thank you for sharing your perfect rating with us, Jo!It's wonderful to see how much you appreciated your time at Courtyard by Marriott Dallas DFW Airport North/Grapevine! We want everyone to feel right at home at Courtyard by Marriott Dallas DFW Airport North/Grapevine. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 25, 2023
Paul, it's wonderful to see your satisfaction with your recent stay at Courtyard by Marriott Dallas DFW Airport North/Grapevine. We are thrilled that you had a great experience. We look forward to welcoming you back for another memorable stay. Stay safe and travel well.

2/10 Terrible

sherly

Traveled with family
Disliked: Amenities
El cuarto estaba sucio y huelia a perro las almuadas también y el baño a pipi
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 24, 2023
Sherly, lamentamos saber que tu estadía no estuvo a la altura de tus expectativas. Las preocupaciones que ha compartido con respecto a la limpieza y los olores no reflejan los estándares que buscamos. Valoramos profundamente sus comentarios ya que nos ayudan a identificar áreas de mejora. Sepa que estamos implementando medidas para garantizar mejores experiencias para nuestros futuros huéspedes.

10/10 Excellent

Jason

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 24, 2023
Jason, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Courtyard by Marriott Dallas DFW Airport North/Grapevine!

10/10 Excellent

Benny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 21, 2023
Benny, it's wonderful to know your stay at Courtyard by Marriott Dallas DFW Airport North/Grapevine exceeded expectations. Our team is dedicated to providing a memorable travel experience. Your support means a lot. We look forward to welcoming you back soon. Safe travels!

10/10 Excellent

Kelli

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 20, 2023
Kelli, it's wonderful to hear that your stay at the Courtyard by Marriott Dallas DFW Airport North/Grapevine was satisfactory. We're thrilled to see such a positive rating and we look forward to having you stay with us again in the future.

10/10 Excellent

tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. The only thing that bothered me was that at 8:30 am, I had housekeeping knocking on my door. I had the DO NOT DISTURB SIGN outside my door, too. Check out time is at 11. Everything else was good. Clean and quiet. I will definitely recommend.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 20, 2023
Tammy, it's great to hear that you found the Courtyard by Marriott Dallas DFW Airport North/Grapevine to be clean and quiet. We regret any inconvenience caused by our team members in the morning and appreciate your feedback. It's gratifying to know you would still recommend our establishment despite this. We eagerly anticipate your next visit.

6/10 Okay

Jolita

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel was pretty good, nice area. We loved that it offered shuttle to the airport. But we had some issues. The smell in the room was bad, like dirty air filters or something. Then, our TV went out and after we called front desk to report it, nobody came over to look at it, nor were we offered any other solutions. We also had problems with ac/heat. We were having trouble changing temperature of the room and couldn't shut the fan off.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 19, 2023
Jolita, thank you for sharing your experience. It's great to hear that the location and airport shuttle service met your needs. However, it seems there were certain points during your stay that did not meet your expectations. We take comments about discomfort in the room quite seriously and we're sorry to hear about the issues you faced with the room amenities. Please rest assured, we have shared your feedback with our maintenance team to ensure prompt attention and resolution. We also understand the disappointment regarding the TV and temperature control. Our team always strives to effectively address any immediate concerns reported by our guests. We appreciate your feedback as it assists us in continually improving our service and guest experience. We hope you will give us another opportunity to serve you better in the future.

10/10 Excellent

brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 19, 2023
Brian, thank you for the fantastic rating of Courtyard by Marriott Dallas DFW Airport North/Grapevine. We are delighted that you enjoyed your stay with us. Should your travels bring you back to our area in the future, we'd be thrilled to accommodate you again. Safe travels.

10/10 Excellent

Concepcion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 19, 2023
Concepcion, it's wonderful to hear that your experience at Courtyard by Marriott Dallas DFW Airport North/Grapevine was positive. We're grateful for your high rating and hope to provide you with another splendid stay in the future. Thank you for your feedback.

6/10 Okay

Octavio

Traveled with family
Liked: Property conditions & facilities, room comfort
Lack of house cleaning Hot breakfast served cold
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 16, 2023
Octavio, it's disheartening to hear of your somewhat less stellar experience with our housekeeping and meal services. Rest assured, guest comfort and satisfaction are high on our list of priorities. We will take your feedback into account to continuously improve. We hope you'll consider us once more for your future stay.

10/10 Excellent

Rogelio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 15, 2023
Rogelio, thank you for your top score rating. We're thrilled to know that your stay at Courtyard by Marriott Dallas DFW Airport North/Grapevine was enjoyable. We can't wait to welcome you back in the future.