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Reviews of DoubleTree by Hilton Dallas Near the Galleria

4 out of 5
DoubleTree by Hilton Dallas Near the Galleria
4099 Valley View Ln, Dallas, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 586 out of 1004 reviews" "
Rating 8 - Good. 218 out of 1004 reviews" "
Rating 6 - Okay. 93 out of 1004 reviews" "
Rating 4 - Poor. 54 out of 1004 reviews" "
Rating 2 - Terrible. 53 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jani

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and well maintained for an older facility. Rooms had been updated nicely. Staff were friendly and helpful. We would definitely stay here again!
Stayed 2 nights in May 2024
Response from Callan H, General Manager on May 16, 2024
Thank you so very much for the five star review.

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Apr 2024
Response from Callan H, General Manager on May 16, 2024
Thank you for the five star review.

10/10 Excellent

Lateef

Stayed 1 night in Apr 2024
Response from Callan H, General Manager on May 14, 2024
Thank you for the five star review.

10/10 Excellent

Chris

Stayed 1 night in Apr 2024
Response from Callan H, General Manager on May 10, 2024
Thank you so very much for the five star review.

10/10 Excellent

Cristy

Traveled with group
It was a very nice hotel. Wish it had a mini fridge in room.
Stayed 2 nights in May 2024
Response from Callan H, General Manager on May 8, 2024
Thank you for the five star review.

2/10 Terrible

Cheryl

Disliked: Cleanliness, amenities
I’ve had the worst experience I’ve ever had in a hotel at this one the manager and staff are extremely rude and I will not be returning
Stayed 1 night in May 2024
Response from Callan H, General Manager on May 6, 2024
Dear Cheryl,So sorry you were not able to enjoy your stay with us. We hope you will reconsider and stay with us again. I am confident my staff and I will provide a stay leaving you wanting to return.Yours in hosptiality,

10/10 Excellent

Mary

Stayed 1 night in May 2024
Response from Callan H, General Manager on May 6, 2024
Thank you for the five star review.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Callan H, General Manager on May 6, 2024
Thank you for the five star review.

8/10 Good

Kristal

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Callan H, General Manager on May 1, 2024
Thank you for staying with us and for taking the time to provide a review.

10/10 Excellent

Roosevelt

Traveled with family
Everything!!! Love it there! And excellent staff
Stayed 2 nights in Apr 2024
Response from Callan H, General Manager on Apr 30, 2024
Thank you for taking the time to provide a review. Please stay with us again soon.Yours in hospitality,

10/10 Excellent

Keenan

Location was in quiet area
Stayed 2 nights in Apr 2024
Response from Callan H, General Manager on Apr 26, 2024
Thank you so very much for the five star review.

10/10 Excellent

Antonio, Amarillo

Traveled with family
Very clean very attention to details
Stayed 1 night in Apr 2024
Response from Callan H, General Manager on Apr 22, 2024
Thank you for the five star review.

10/10 Excellent

Hana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything including the Welcome cookie were incredible! I would suggest that water bottles will be Welcome / Free water as well😂.
Stayed 2 nights in Apr 2024
Response from Callan H, General Manager on Apr 22, 2024
Thank you for staying with us and for the kind review.

2/10 Terrible

Shadiamond

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Callan H, General Manager on Apr 17, 2024
I am very sorry you did not enjoy your stay with us. The name on the reservation was changed and it does not appear you stayed. We hope you will stay with us in the future and enjoy your time with us.Yours in hospitality,

10/10 Excellent

Terese

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
very interesting architecture in dining rooms, Bluegrass festival going on was exciting
Stayed 1 night in Apr 2024
Response from Callan H, General Manager on Apr 16, 2024
Thank you for letting us host your stay, the nice comments and the five star review.

10/10 Excellent

Marsha

Stayed 1 night in Apr 2024
Response from Callan H, General Manager on May 6, 2024
Thank you for the five star review.

8/10 Good

Jason

Stayed 1 night in Apr 2024
Response from Callan H, General Manager on May 6, 2024
Thank you for staying with us and the review.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Callan H, General Manager on Apr 16, 2024
Thank you for the five star review.

8/10 Good

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of open parking! Several restaurants within walking distance. Lots of places to walk. Good selection of TV channels. No ramp out to back parking lot. No complimentary coffee station. Toilet used A LOT of water.
Stayed 4 nights in Apr 2024
Response from Callan H, General Manager on Apr 11, 2024
Thank you for staying with us and the great feedback. I hope you will stay with us again in the future. We do offer complimentary coffee pods in each guestroom beside the coffee maker. I am not sure if this answers your concern. Yours in hospitality,

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very nice hotel with reasonably sized rooms. The full breakfast is especially good and diverse. The overnight price may or may not be included, but we got comp tickets to save the roughly $20 per person cost. The included famous DoubleTree cookies at check-in are warm, welcome and delicious. Amenities otherwise are sparse. I don't believe they have a pool or workout area. And other than breakfast, they don't have an in-house restaurant. The only other minor downside from my perspective is that it felt like there was a lot of wait time at the 3 elevators servicing all of 10 floors. (We were on the 9th.)
Stayed 3 nights in Apr 2024
Response from Callan H, General Manager on Apr 10, 2024
Dear John,Thank you for the five stars and the great feedback. You happened to book an executive level room which has additional outlet offerings such as breakfast included within the rate. Breakfast is available in a bed and breakfast rate or on its own. Our pool and workout facilities are both on the lower level of the hotel. Please stay with us again soon.

10/10 Excellent

Ilana

Liked: Cleanliness, property conditions & facilities
Convenient to the freeway and north Dallas. Excellent bed. About 15 minutes from the airport.
Stayed 2 nights in Apr 2024
Response from Callan H, General Manager on Apr 9, 2024
Thank you for allowing us to host your stay and for the kind words of encouragement.Yours in hospitality,

10/10 Excellent

Ramzi

Liked: Cleanliness, staff & service, property conditions & facilities
It was as expected
Stayed 2 nights in Mar 2024
Response from Callan H, General Manager on Apr 9, 2024
Thank you so much for the five star review.

10/10 Excellent

AVIVA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Callan H, General Manager on Apr 10, 2024
Thank you very much for the five star review.

2/10 Terrible

teresa

I booked two rooms and they weren’t smart enough to think I’d want them near each other. Also, I picked this hotel because they didn’t seem to be price gouging as much as other places but the hit me with over a hundred dollars per room in fees. Not likely to return to a double tree in the future. Oh yeah and for the price I paid you would think they’d have all the amenities. They didn’t even have a hot tub. Nice hotel with NONE of the perks of a cheaper chain.
Stayed 1 night in Apr 2024
Response from Callan H, General Manager on Apr 8, 2024
Dear Teresa,Thank you for staying with us. We now offer bookable connected rooms. Unfortunately, we apologize for not getting your rooms connecting. We hope you will allow us to book a future stay for you.Yours in hospitality,

10/10 Excellent

Robel

Stayed 1 night in Apr 2024
Response from Callan H, General Manager on Apr 8, 2024
Thank you so much for the five star review.

10/10 Excellent

Octavio

Stayed 3 nights in Mar 2024
Response from Callan H, General Manager on Apr 23, 2024
Thank you for the five star review.

8/10 Good

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and pretty big. We were disappointed that our room had no microwave or fridge.
Stayed 1 night in Mar 2024
Response from Callan H, General Manager on Mar 29, 2024
Thank you for staying with us and for taking the time to provide a review. Please allow us to host your next stay in our area.Yours in hosptiality,

8/10 Good

Alisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Callan H, General Manager on Mar 29, 2024
Thank you for staying with us and for taking the time to provide feedback. We hope you will stay with us again soon.

10/10 Excellent

Krista

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very nice. But the Starbucks shut down at 11 AM. There was nowhere to get food or coffee for hours during the day. And there’s nothing within walking distance.
Stayed 4 nights in Mar 2024
Response from Callan H, General Manager on Mar 27, 2024
Dear Krista,Thank you for staying with us and the valuable feedback. We do have quite a few restaurants adjacent to the hotel including Saltgrass, Wendy's, Taco Bell. Just North on Midway, almost one mile, is Addison's Restaurant Row on Beltline.Yours in hospitality,

10/10 Excellent

Daruis

Stayed 1 night in Mar 2024
Response from Callan H, General Manager on Apr 16, 2024
Thank you for the five star review.

10/10 Excellent

Mahad

Stayed 1 night in Mar 2024
Response from Callan H, General Manager on Mar 26, 2024
Thank you so very much for the five star review.

2/10 Terrible

Mattie

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Callan H, General Manager on Mar 25, 2024
Dear Mattie,We are sorry you did not enjoy your stay with us. Please try us again in the future. We are confident you will want to return.

8/10 Good

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Mar 2024
Response from Callan H, General Manager on Mar 25, 2024
Thank you for allowing us to host your stay.

2/10 Terrible

David, Spring

Disliked: Staff & service, property conditions & facilities
Cleaning staff entered room four times we told them of stay extended checkout told them verbally called front desk again entered sign still they entered we requested a refund
Stayed 1 night in Mar 2024
Response from Callan H, General Manager on Mar 25, 2024
Dear David,Thank you for staying with us and for reaching out. We are sorry you did not enjoy your stay with us. We hope you will stay with us again and we can regain your loyalty.Yours in hospitality,

8/10 Good

Katrice

Liked: Cleanliness, staff & service
We love the cookies at Double Tree, however every time we would ask for a cookie we were told that they were out... And that they were only for guests who were checking in. I've never in the many times staying at a Double Tree I've been told that. With that I never got a cookie. Sad day.
Stayed 2 nights in Mar 2024
Response from Callan H, General Manager on Mar 18, 2024
Dear Katrice,Please accept my apologies. We will certainly make sure you receive a cookie. Please stay with us again soon.

8/10 Good

Jolynne

Traveled with family
Liked: Cleanliness, staff & service
It is an older property which could use some updates. Our door squeaks like a horror movie sound effect, the wallpaper is peeling, the carpet is older, etc; however, staff is fantastic and the location is very convenient.
Stayed 1 night in Mar 2024
Response from Callan H, General Manager on Mar 18, 2024
Dear Jolynne,Thank you for staying with us and the feedback. We will correct the squeaky door and any peeling wallpaper.Yours in hospitality,

10/10 Excellent

Usama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel!
Stayed 3 nights in Mar 2024
Response from Callan H, General Manager on Mar 18, 2024
Thank you so very much for allowing us to host your stay and for the kind feedback.

6/10 Okay

Marlon, Sugar Land

Traveled with partner
The cookies was warm and good
Stayed 1 night in Mar 2024
Response from Callan H, General Manager on Mar 18, 2024
Dear Marlon,Thank you for letting us host your stay. We hope you will try us again and truly enjoy your time with us.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Callan H, General Manager on Mar 18, 2024
Thank you for the five star review.

10/10 Excellent

Hunter

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome!
Stayed 2 nights in Dec 2023
Response from Callan H, General Manager on Mar 18, 2024
Thank you for the five star review.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Callan H, General Manager on Mar 14, 2024
Thank you for the five star review.

10/10 Excellent

Rodrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Callan H, General Manager on Mar 11, 2024
Thank you so much for the five star review.

8/10 Good

Noe

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Quite and easy to find
Stayed 1 night in Feb 2024
Response from Callan H, General Manager on Mar 4, 2024
Thank you for staying with us. We appreciate the feedback.

8/10 Good

Kassaundra

It was pretty standard and staff were friendly
Stayed 4 nights in Dec 2023
Response from Callan H, General Manager on Feb 26, 2024
Thank you for staying with us. We strive to provide a well maintained hotel with friendly team members.Yours in hospitality,

6/10 Okay

Oscar, Andrews

Stayed 2 nights in Feb 2024
Response from Callan H, General Manager on Feb 21, 2024
Dear Oscar,We are very sorry you did not enjoy experience. We hope you will allow us a future stay and we are confident you will enjoy your stay...wanting to return.Yours in hospitality,

10/10 Excellent

Carlos

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars
Stayed 1 night in Feb 2024
Response from Callan H, General Manager on Feb 19, 2024
Thank you very much for the five star review.

10/10 Excellent

Myra

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Easy check in. The front desk clerk was Awesome. Very nice room. Overall great stay.
Stayed 1 night in Feb 2024
Response from Callan H, General Manager on Feb 13, 2024
Thank you for allowing us to host your stay. And thank you for taking the time to provide a review. We appreciate the encouragement.

10/10 Excellent

Deneesha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar and openers or the area was very nice. There's was an odor like an retirement home as you walk in but that was the only thing...
Stayed 1 night in Feb 2024
Response from Callan H, General Manager on Feb 13, 2024
Thank you very much for the five star review.

10/10 Excellent

Roy

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 2 nights in Jan 2024
Response from Callan H, General Manager on Feb 7, 2024
Thank you for the five star review.

10/10 Excellent

jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, check in was okay.
Stayed 1 night in Feb 2024
Response from Callan H, General Manager on Feb 7, 2024
Thank you for the five star review.