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Reviews of Holiday Inn Express & Suites Irving Dfw Airport North, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Irving Dfw Airport North, an IHG Hotel
4550 W John Carpenter Fwy, Irving, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 756 out of 1416 reviews" "
Rating 8 - Good. 280 out of 1416 reviews" "
Rating 6 - Okay. 171 out of 1416 reviews" "
Rating 4 - Poor. 103 out of 1416 reviews" "
Rating 2 - Terrible. 106 out of 1416 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Kristin

Staff was unorganized but eventually helpful, needed to have a lot of patience. Towels were very worn out but clean.
Stayed 1 night in May 2024
Response from Mercedez - Front Desk on May 14, 2024
We appreciate you Kristin for leaving your feedback. We are always striving to make your stay better each time. Thank you for staying at Holiday Inn Express DFW North.

8/10 Good

brett

Business traveler
Liked: Staff & service
From the parking lot the hotel appears average, the interior entrance area is bright & inviting. The elevator was dirty, it seems the buttons have never been cleaned, the hallway was unkempt. Room was fine.
Stayed 1 night in May 2024
Response from Raul M on May 13, 2024
Dear Guest,Thank you for taking the time to share your experience with your recent stay at our hotel. As an IHG Property, we value our guests and we apologize if any inconvenience on our part. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest exper directly at the email or phone number below if there is anything else we can do for you now do for you at this time. We hope you will consider staying with us again in the future Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Regards Rahul MFront DeskPh. 972-929-4499 Fax. 972-929-0774 Email: fddfwnorth@gmail.com

6/10 Okay

Angela, Lakewood

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel only had one person to check in guests AND answer the phone. She did a great job but because of the number of guests we had to wait in line for -30 minutes.
Stayed 1 night in May 2024
Response from Haley Front Desk on May 11, 2024
Thank you for providing us with you're valuable feedback, Angela!

8/10 Good

Fareed, San Fernando

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Mercedez - Front Desk on May 11, 2024
Thank you Fareed for letting us know how you enjoyed your stay with us at Holiday Inn Express DFW North. We hope to have you again!

10/10 Excellent

Michael, Frankline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in May 2024
Response from Rahul M on May 8, 2024
Dear Guest, thank you for your valuable feedback!

2/10 Terrible

Hussain

Disliked: Cleanliness, property conditions & facilities
Aircraft sounds dirty property
Stayed 1 night in May 2024
Response from Kam on May 8, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. On behalf of our entire team, I apologize for not exceeding your expectations.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.We will look forward to serving you in the future.Thank you for your business.

10/10 Excellent

Shanta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the room it was modern and had a nice bathroom
Stayed 1 night in Apr 2024
Response from Rahul M on May 8, 2024
Thank you for your valuable feedback!

8/10 Good

Michael, Frankline

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place but food need improvement
Stayed 2 nights in May 2024
Response from Rahul M on May 6, 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express IRVING DFW AIRPORT NORTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 9729294499 or fddfwnorth@gmail.com.Sincerely,Rahul MFront Desk9729294499fddfwnorth@gmail.com

10/10 Excellent

Nikki

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The sweet lady that helped us check in was amazing. She assisted us with parking and transportation to the airport.
Stayed 1 night in May 2024
Response from Mercedez- front desk on May 5, 2024
Thank you Nikki for letting us know you enjoyed your stay with us at Holiday Inn Express DFW North

6/10 Okay

JUDY

Disliked: Staff & service
It’s has a weird smell in the room and the front stuff wasn’t really friendly. Called a day in advance to let them know I was checking in at midnight and to make sure I had my room and I get here and they were saying I don’t have a suite but had a studio. I paid more money for a two queen bed and a pull out room. BUT the other staff walked up and was like oh yeah we have a room for you. I starting to think they try to offer the smaller rooms before giving them what they requested. Disappointed
Stayed 1 night in May 2024
Response from Holiday Inn Express DFW North on May 4, 2024
No ma'am. This is not the case. We have staff still in training so there was a misunderstanding. You were given the room you reserved. Thank you.

4/10 Poor

Marie

Business traveler
Disliked: Property conditions & facilities
My flight was delayed twice coming from Atlanta so I called the property to go ahead and pay for and secure my room. I specifically wanted a certin type of room and when I paid the front desk associate assured me I would get it. When I got to the hotel it was not the specified room. When I called front desk for a room change, the front desk associate kept telling me the room I specified was all booked then suddenly he had a room available. The shuttle also took almost 30 minutes to get me from the airport.
Stayed 1 night in May 2024
Response from Holiday Inn Express DFW North on May 3, 2024
Hello Ms. Marie, I would like to begin by apologizing to you for not receiving our greatest efforts to meet your needs. The mistake we made was not assigning a room per your request before they were assigned to other guests checking in. At the time of your arrival, we had limited rooms left but to meet your request of high floor as well as facing the airport, we had to change the room type. We'd like the chance to try again and show you that you are our greatest asset in being a successful stay, thank you and our apologies again.

8/10 Good

Cristobal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall easy check in process and use of airport shuttle. The room we stayed in had a very strong scent that was unpleasant however.
Stayed 1 night in Apr 2024
Response from Haley- Front Desk on Apr 30, 2024
Thank you for providing us with your valuable feedback, Cristobal! We appreciate your business and hope to have you return soon. We ensure that we are working hard to improve the inconveniences you experienced during your stay. Thank you again.

6/10 Okay

Dawnmarie

Traveled with family
Liked: Staff & service
Everything in the room was damp and musty smelling. Not someplace we would stay again.
Stayed 1 night in Apr 2024
Response from Haley- Front Desk on Apr 30, 2024
Thank you for taking the time to provide us with your valuable feedback, Dawnmarie! We apologize for the inconveniences you experienced during your stay. We will work hard to improve. Once again, thank you.

10/10 Excellent

Cornel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property and very close to DFW. Very accommodating and they even have a shuttle
Stayed 1 night in Apr 2024
Response from Haley- Front Desk on Apr 29, 2024
Thank you for your review, Cornel! We appreciate you for staying with us and hope to have you return soon!

4/10 Poor

HuertaS

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mercedez- front desk on Apr 30, 2024
Thank you for staying with us at Holiday Inn Express DFW North. We hope to see you again.

6/10 Okay

Wendy

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The property was very worn and there was no hot water. When I told the person at the front, she told me that I was probably turning the handle wrong. There was a sign on how to turn it on in the bathroom, so obviously we didn't do it wrong.
Stayed 1 night in Apr 2024
Response from Haley- Front desk on Apr 28, 2024
Thank you for taking the time to provide us with your valuable feedback, Wendy! We apologize for any inconveniences you experienced during your stay. We'd hope you return in the future to give us another chance to meet your expectations. We appreciate your business, once again, thank you!

4/10 Poor

Mayra

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a 7 people family trip, 3 rooms were booked. Unfortunately my sister and her family were moved rooms 3 times. Initially they gave her a 1 bedroom when she had booked a 2bedroom. I was given a room on the 1st floor that smelled moldy my entire stay. The good thing was breakfast & how close it is to the airport. There are plenty of other hotel options around which we did not know since all rooms were booked in advance and we are not familiar with the area. Staff is friendly. Overall the trip was ok but it was a live & learn experience when it comes to location & stay.
Stayed 1 night in Apr 2024
Response from Haley- Front desk on Apr 28, 2024
Thank you for taking the time to provide us with your valuable feedback, we appreciate your business. We would like to apologize for the inconveniences you experienced during your stay. We'd hope you consider returning in the future to show that your stay past stay was an exception. We will work hard to improve. Once again, thank you!

10/10 Excellent

Carlos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Express coffee bar was filty @ 6 am. Had not been wiped down in forever. It was so bad I took hot water on napkins (BTW not even enough hot water to wet napkins) to wipe of coffee stains and other sticky substances.
Stayed 1 night in Apr 2024
Response from Haley- Front desk on Apr 28, 2024
Thank you for taking the time to provide us with your valuable feedback, Carlos! We appreciate your business and would like to apologize for any inconveniences you experienced during your stay, we will work hard to improve in these areas. Thank you, once again!

6/10 Okay

Nicola

Just stayed a few hours whilst in transit for next flight. The room had a musty smell. Large room but not comfortable to have my foot on the floor Looks quite dated on decor
Stayed 1 night in Apr 2024
Response from Haley- Front desk on Apr 27, 2024
Thank you for your valuable feedback, Nicola. We appreciate you staying with us!

10/10 Excellent

Lisa, Princeton

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Haley- Front desk on Apr 28, 2024
Thank you for your review, Lisa! We appreciate your business.

10/10 Excellent

Kwaku

Good
Stayed 1 night in Apr 2024
Response from Mercedez- front desk on Apr 27, 2024
We appreciate you taking the time to leave some feedback Kwaku. We're glad to hear you enjoyed your stay with us at Holiday Inn Express DFW North.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff. Clean rooms.
Stayed 1 night in Apr 2024
Response from Haley- Front Desk on Apr 26, 2024
Thank you for your review, Jennifer!

8/10 Good

Valerie

Traveled with family
Liked: Cleanliness, staff & service
We stayed 1 night to be close to the airport and the hotel did the job. The room was clean though older. Breakfast was ok and the hotel staff was great and able to multitask in a crowded situation. The shuttle to the airport was on time and got us to the terminal a few minutes early. We would stay again for the same reason.
Stayed 1 night in Apr 2024
Response from Desiree- front desk on Apr 26, 2024
We appreciate you taking the time to leave your feedback Valerie. We are so glad to hear how much you enjoyed your stay with us at Holiday Inn Express DFW North. We look forward to seeing you again.

6/10 Okay

Antashia

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was nice, but this is a very dated hotel in need of renovations. The area around the hotel is not appealing. There is nothing within walking distance. It’s close to the airport and very noisy.
Stayed 3 nights in Apr 2024
Response from Haley- Front Desk on Apr 25, 2024
Thank you for your valuable feedback, Antashia! Thank you for staying with us. We will work hard to improve.

8/10 Good

Antonia, Round Rock

Traveled with family and small children
It was close to air port
Stayed 1 night in Apr 2024
Response from Haley- Front desk on Apr 24, 2024
Thank you for your review, Antonia! We appreciate your valuable feedback and hope you return soon!

2/10 Terrible

Tina

Traveled with partner
We didn’t have any hot water the whole time we were there, the staff was very unfriendly and would not Not accommodate
Stayed 1 night in Apr 2024
Response from Haley- Front desk on Apr 24, 2024
Thank you for taking the time to provide us with your valuable feedback, Tina! We would like to apologize for the frustration you felt during your stay here. We ensure that we utilize reviews, such as yours, to help us improve. We appreciate your business and hope you may give us a second chance in the future, thank you again.

4/10 Poor

Julie

It was disappointing. Expedia usually vets hotels better. Reviews were not representative of the hotel. The lobby and room were clean, however there was a strong disinfectant cleaner odor. My room was right off the lobby and very noisy. Luckily I always travel with earplugs. The checkin and shuttle driver were nice and professional.
Stayed 1 night in Apr 2024
Response from Haley- Front desk on Apr 25, 2024
Thank you for your feedback, Julie! We apologize for the frustration you experienced during your stay. We will work hard to improve on these things. We hope you give us another chance in the future.

8/10 Good

Katie

Traveled with partner
Liked: Cleanliness, staff & service
Very Clean, spacious rooms, a little dated but comfortable. Close to the airport. Wish that the breakfast opened earlier for people who have earlier flights.
Stayed 1 night in Apr 2024
Response from Haley- Front desk on Apr 24, 2024
Thank you for your review, Katie!

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love how clean the property is. And it is right next to The parking spot for easy transport to the airport
Stayed 1 night in Feb 2024
Response from Haley- Front desk on Apr 24, 2024
Thank you for your review, George! Thank you for staying with us!

4/10 Poor

Betsy

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The window in our room was completely shattered. It looked like they had lowered the shade to cover it up but it was unsafe and dangerous - just brushing up against the window if you didn’t know its condition would have resulted in serious cuts. It also added to a feeling of unsafe environment bc we felt exposed to the outside.
Stayed 1 night in Apr 2024
Response from Kam on Apr 22, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. On behalf of our entire team, I apologize for not exceeding your expectations with the room.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.We will look forward to serving you in the future.Thank you for your business.

6/10 Okay

Stacie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff were not welcoming or helpful. I spotted a big roach outside of my room. The conditions in the lobby and room can be cleaner and better maintained
Stayed 1 night in Apr 2024
Response from Kam on Apr 22, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. On behalf of our entire team, I apologize for not exceeding your expectations.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.We will look forward to serving you in the future.Thank you for your business.

8/10 Good

Cynthia

Liked: Cleanliness
Clean and good location. Seems a little run down
Stayed 1 night in Apr 2024
Response from Mercedez- front desk on Apr 22, 2024
We appreciate you taking the time to leave some feedback Cynthia. We hope to have you again at Holiday Inn Express DFW North.

10/10 Excellent

Crystal

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Haley- Front Desk on Apr 23, 2024
Thank you for taking the time to provide us with a review, Crystal! We appreciate your business.

6/10 Okay

Angie

Traveled with family
Dirty bathroom
Stayed 1 night in Apr 2024
Response from Raul M on Apr 20, 2024
I am sorry you found your Bathroom dirty. Our team works very hard to keep every room and bathroom clean; we strive to exceed expectations every day. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback directly with our team. If there is anything else I can do for you, please contact me on the email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. Thank you,Raul Mfddfwnorth@gmail.com

2/10 Terrible

Taylor

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Haley- Front Desk on Apr 25, 2024
Thank you for your review. We're sorry to hear you were unhappy during your stay.

10/10 Excellent

Ying

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Apr 2024
Response from Rahul M on Apr 19, 2024
Dear Guest, Thank you for your valuable feedback!

8/10 Good

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was fine. It is a bit noisy with the airplanes flying overhead however. The breakfast was fine. We prefer not to stay in an ADU room but apparently that was all they had for us. We would stay here again.
Stayed 1 night in Apr 2024
Response from Rahul M on Apr 20, 2024
Dear Guest, thank you for your valuable feedback!

6/10 Okay

Tisha

Stayed 1 night in Apr 2024
Response from Kam on May 8, 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. On behalf of our entire team, I apologize for not exceeding your expectations.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.We will look forward to serving you in the future.Thank you for your business.

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Haley- Front Desk on Apr 19, 2024
Thank you for taking time to leave a review, Ed!

10/10 Excellent

Shirley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was excellent. The staff friendly and helpful. The whole facility was clean and welcoming.
Stayed 1 night in Apr 2024
Response from Mercedez- front desk on Apr 18, 2024
We appreciate your feedback Shirley. We're glad you enjoyed your stay with us at Holiday Inn Express DFW North.

2/10 Terrible

Sara

Disliked: Cleanliness, staff & service, property conditions & facilities
cockroaches..
Stayed 2 nights in Apr 2024
Response from daijah on Apr 18, 2024
I am sorry you found your room unacceptable. Our team works very hard to keep every room and bathroom clean; we strive to exceed expectations every day. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback directly with our team. If there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

6/10 Okay

Ashley

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Older Holiday Inn. Poor cleaning, vents very dirty. Beds were great, breakfast buffet was good. Super noisy.
Stayed 2 nights in Apr 2024
Response from Haley- Front Desk on Apr 17, 2024
Thank you for taking the time to provide us with your valuable feedback. We appreciate your business.

6/10 Okay

Maria

Liked: Staff & service
Disliked: Cleanliness
A little old and not as clean
Stayed 1 night in Apr 2024
Response from Raul M on Apr 17, 2024
Thank you for your valuable feedback!

10/10 Excellent

Yong

Traveled with family
Liked: Amenities
We like clean and big room. The breakfast was great.
Stayed 1 night in Apr 2024
Response from Mercedez- front desk on Apr 18, 2024
We appreciate you staying with us at Holiday Inn Express DFW North. We look forward to seeing you again.

10/10 Excellent

Cecilia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good service!
Stayed 1 night in Apr 2024
Response from Kam on Apr 15, 2024
Thank you for an awesome “5 stars” rating for our hotel. We will look forward to serving you in the future.Thank you for your business.KamFront Desk

10/10 Excellent

Rodney

Stayed 1 night in Apr 2024
Response from Raul M on May 6, 2024
Dear Guest, thank you for your valuable feedback!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My standard room was very clean, quiet, and almost suite-sized. Good free breakfast and a well-stocked reasonably priced mini-market. This might not appeal to everyone, but if you’re a planespotter, check out the south parking lot. Awesome views of planes flying overhead on approach to runway 17/35.
Stayed 1 night in Apr 2024
Response from Haley- Front Desk on Apr 15, 2024
Thank you for taking time to leave us an awesome 5 star review, Robert! Thank you for staying with us.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from Raul M on Apr 17, 2024
Thank you for your valuable feedback!

8/10 Good

Lisa, FT GIBSON

Business traveler, Traveled with partner
Liked: Staff & service
Needs updating
Stayed 1 night in Apr 2024
Response from Mercedez- Front Desk on Apr 13, 2024
We appreciate you taking the time to leave some feedback. We hope to see you again at Holiday Inn Express DFW North.

8/10 Good

Tracy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kam on Apr 14, 2024
Thank you for your business.We will look forward to serving you in the future.