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Reviews of TownePlace Suites by Marriott Detroit Belleville

3 out of 5
TownePlace Suites by Marriott Detroit Belleville
46418 N I-94 Service Dr, Belleville, MI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 105 out of 150 reviews" "
Rating 8 - Good. 26 out of 150 reviews" "
Rating 6 - Okay. 8 out of 150 reviews" "
Rating 4 - Poor. 4 out of 150 reviews" "
Rating 2 - Terrible. 7 out of 150 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

CAIXIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Peta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was a lifesaver after our dirty loft rental encounter. It was clean, quiet and spacious. They provided everything we could need in the rooms.. even a toaster! Great service and great atmosphere! Would definitely book the Belleville location again if we return to Michigan.
Stayed 2 nights in May 2024

2/10 Terrible

Angela

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I booked the room for my mother. When she checked in she decided to also get a second room. The police came to roomnear the first room in the middle of the night and took someone into custody. Then when she checked out, she found out that she was charged more them triple for the 2nd room. They chargwd her $170 2 times and $190. She had already paid for the first room on her other card with expedia. She has called several times and still has not received the refund for over $300. Staff don't have a number for corporate and don't know how to do refund. It's been a horrible experience
Stayed 1 night in Apr 2024

8/10 Good

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet and nice staff
Stayed 2 nights in Apr 2024

8/10 Good

Amy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks like a newer hotel. Close to Detroit Airport. Staff was friendly. Convenient. Stores and restaurants nearby drivable distant.
Stayed 1 night in Apr 2024

8/10 Good

Katrina

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility. Itchad all the accommodations i wanted. Clean rooms. Great staff. The only thing i didn’t like, my toilet didn't work properly. I would definitely stay there again.
Stayed 1 night in Apr 2024

10/10 Excellent

Bouchra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Melissa

Clean towels, sheets and rooms. Great Service.
Stayed 2 nights in Apr 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt safe enough as a single female traveling for work. Only stayed to be close to airport & it worked out great.
Stayed 1 night in Mar 2024

10/10 Excellent

Robyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were plenty of towels, the hotel was quiet and there was plenty of free parking. The room had a table which was great for work and using my suitcase.
Stayed 1 night in Mar 2024

10/10 Excellent

Husain

Liked: Staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Jan 2024

10/10 Excellent

Jafette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jafette

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay at this establishment. Breakfast is top tier. Staff is stellar. The building and the rooms are updated. I have nothing but positive things to say about this location.
Stayed 4 nights in Dec 2023

10/10 Excellent

Beatrice

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Becky

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
The cost of the room was excellent. Nice, spacious area. The location of the sofa in relation to the TV didn't make much sense, and the lack of seating was disappointing. I didn't like having to go through 2 doors to get into our room, and sharing that entry with the neighbor. Would have really appreciated extra trash bags and a broom to go with the dustpan that was under the sink.
Stayed 1 night in Dec 2023

10/10 Excellent

Hadi

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and came with a stove that allowed my wife to cook!
Stayed 1 night in Oct 2023

10/10 Excellent

Shane

Traveled with family
Liked: Amenities
Tammy was amazing! She is very helpful and friendly.
Stayed 1 night in Sep 2023

2/10 Terrible

Bianca

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Nicole

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We bought 2. 1 bedroom suites. And this is the best hotel experience that we have had!!
Stayed 1 night in Aug 2023

10/10 Excellent

jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mandy was amazing!
Stayed 1 night in Aug 2023
Response from GM Linda on Aug 14, 2023
Thank you for the very nice review. At the TownePlace Suites we strive to impress the guestWe appreciate your loyalty and hope to wish you as a guest in our hotel soon.General Manager

8/10 Good

Maria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good place to stay.
Stayed 1 night in Jul 2023
Response from Gm Linda on Aug 14, 2023
Maria, Thank you for your comments. We hope to welcome you as a guest again in the futureGeneral Manager

10/10 Excellent

Carla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will plan to stay there on my next trip to the area and recommend property to my friends
Stayed 2 nights in Jul 2023
Response from Linda GM on Jul 25, 2023
Carla, we are so happy you enjoyed your stay with us and we look forward to your next visit!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will stay here again
Spacious rooms, kitchenette, table with 4 chairs. Very clean- hotel lobby, hallways, workout room and room. Breakfast offered healthy food & even oat milk for coffee.
Stayed 1 night in Jul 2023
Response from Linda GM on Jul 25, 2023
Thank you for taking the time to leave us a review and the great score! We are delighted that you enjoyed your stay, the room and breakfast. We hope to see you again soon.

10/10 Excellent

jeff

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, comfortable room, very friendly staff. Stayed an extra night and booked same room with ease. Would def stay here again if staying in Belleville/Canton area
Stayed 1 night in Jun 2023
Response from Linda GM on Jul 25, 2023
Jeff, we are thrilled you enjoyed your stay! We appreciate your kind words and the great score! We hope to see you on your next trip.

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from Linda GM on Jul 25, 2023
Zachary, thank you for the excellent score!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Such a great stay , room was amazing had everything we needed. Would stay again
Stayed 3 nights in Jun 2023
Response from Linda GM on Jun 13, 2023
Stephanie, Thank you for the great score and kind words!I apologize for the delay in responding, we were experiencing technical difficulties accessing the commentsWe hope to welcome you again soon!With every good wish,Linda

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service
Wonderful staff and accommodations
Stayed 1 night in Jun 2023
Response from Linda General Manager on Jun 13, 2023
Patrick Thank you for your kind words and great score!I apologize for the delay in responding we had technical difficulties with our sign onWith every good wish,Linda Halford

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff.
Stayed 2 nights in May 2023
Response from Linda GM on Jun 13, 2023
Patrick, Thank you for your kind words, and great score! I apologize for the delayed response, we were experiencing technical difficulties with accessing reservations.We hope to welcome you again soon!With every good wishLinda

8/10 Good

Andrew

Stayed 1 night in May 2023

10/10 Excellent

Pamela

Stayed 1 night in May 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Linda General Manager on Jun 13, 2023
Jason, Thank you for your wonderful score. I apologize for not responding sooner, we had technical difficulties with our sign onWith every good wish,Linda Halford

10/10 Excellent

Alessandro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!!!
Super! I really recommend!
Stayed 2 nights in Apr 2023
Response from Linda on Apr 10, 2023
Alessandro, We are very happy to hear that you enjoyed your stay with us.I am going to share your comments and score with the staff , guest comments are a great tool to train.We hope to welcome you again soon at the TownePlace Suites Det/Belleville Sincerely,Linda HalfordGeneral ManagerTownePlace Suites Det/Belleville

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the appliances in the room , which is great for a longer stay and great location
Stayed 1 night in Apr 2023
Response from Linda on Apr 10, 2023
Lisa, I am so glad you enjoyed the appliances in the room.Thank you for taking the time to fill out the survey, we hope to welcome you again at the TownePlace Suites Det/Belleville

8/10 Good

Kelsey

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023

8/10 Good

Gabriella

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating. Overall great hotel
Stayed 1 night in Feb 2023

10/10 Excellent

Faith

Stayed 1 night in Feb 2023

10/10 Excellent

Faith

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The accessibility, cleanliness, breakfast. My kids loved the pool option.
Stayed 1 night in Feb 2023

2/10 Terrible

Lakeya

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
My Tv didn’t work and when I asked the clerk for help she said she was the only worker and maintenance won’t be in until tomorrow like that would do me any kind of good if I check out tomorrow morning. Very disappointing!
Stayed 1 night in Feb 2023

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities
This place was great! Highly recommend and I would definitely stay here again in the future.
Stayed 4 nights in Feb 2023

10/10 Excellent

Andrea

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was blown away by the property for how affordable it was.
Stayed 1 night in Feb 2023

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the Best!
We had to add a night to our weekend and chose this hotel for night #2 because it was so wonderful! Truly a 5 star hotel in our opinion, from the room amenities, to the pool, and the staff!
Stayed 1 night in Feb 2023
Response from Mark Langlois on Feb 6, 2023
Dear Andrea, Thank you so much for taking the time to leave us a review! We are so pleased to hear that you enjoyed your stay with us and we hope to see you again!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel near DTW without being next to DTW
Very comfortable, king size bed with couch, refrigerator, and dishes. I enjoyed this hotel so much the first time I stayed, I booked it again. I plan on staying here in the future the next time I fly in to Detroit.
Stayed 1 night in Jan 2023
Response from Mark Langlois on Feb 5, 2023
Dear Andrew, Thank you for all of the positive feedback. We are delighted to hear that enjoyed us the first couple of stays. We hope to see you again soon

10/10 Excellent

Lakeesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice overnight stay for New Year's 2023
Everything was so very nice! The staff was so friendly, helpful, smiling everytime we walked pass. The room was very clean and nice. I absolutely love the shower!!!
Stayed 1 night in Dec 2022
Response from Mark Langlois on Feb 5, 2023
Dear Lakeesha, Thank you so much for the review! We are so happy to hear that you enjoyed your stay with us. We hope to see you again.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great hotel with friendly staff. We had a very comfortable king size bed with seating area.
Stayed 1 night in Dec 2022
Response from Mark Langlois on Feb 5, 2023
Dear Andrew, Thank you so much for taking the time to review our hotel. We are so happy that you enjoyed your stay with us.

10/10 Excellent

PAUL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds
Stayed 1 night in Dec 2022
Response from Mark Langlois on Feb 5, 2023
Dear Paul, Thank you so much for your feedback. We are delighted that you enjoyed your stay and the beds.

10/10 Excellent

Jarrod, Avon

Stayed 1 night in Nov 2022

6/10 Okay

April

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Dirty room
There was trash in kitchen and bathroom cans over flowing. Coffee atill in pot with filter still in machine. No forks. Pans were dirty. Poor housekeeping but along day at football game and close to stadium. Check in staff was nice. Room big but for price should of been cleaned.
Stayed 1 night in Nov 2022

10/10 Excellent

Peggy L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, easy to find off of the turnpike. Staff was nice and helpful.
Stayed 1 night in Oct 2022

10/10 Excellent

Anne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly staff. Easy to get to, and convenient location
Stayed 1 night in Oct 2022

6/10 Okay

Kaitlyn

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Dirty bathroom
Beautiful room but we had mold in our shower all over the curtain. Totel didnt look clean. Very disappointing.
Stayed 1 night in Aug 2022
Response from Mark on Aug 29, 2022
Dear kaitlyn, Thank you for your feedback