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Reviews of Canal Central Hotel

5 out of 5
Canal Central Hotel
Al Abraj Street, Business Bay, Dubai

Reviews

8.6

Excellent

Rating 10 - Excellent. 328 out of 571 reviews" "
Rating 8 - Good. 142 out of 571 reviews" "
Rating 6 - Okay. 39 out of 571 reviews" "
Rating 4 - Poor. 29 out of 571 reviews" "
Rating 2 - Terrible. 33 out of 571 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

mahdi

Stayed 3 nights in Mar 2024

10/10 Excellent

Aliaksandr

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved staying at this hotel. Located in the city and is close to the Dubai mall and many restaurants! Staff was really nice and place is clean and the rooms also! Highly recommend this hotel!
Stayed 3 nights in Feb 2024
Response from Guest Relations Team on Feb 27, 2024
Dear Valued Guest,We are extremely happy to hear that your stay with us was flawless. Sending our best wishes and hope to welcome you again soon.Warm Regards,Guest Relations Team

8/10 Good

Yew Ping Han

Stayed 2 nights in Feb 2024

8/10 Good

AHMED

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed there just over a week and the restaurant was poorly managed by the assistant manager who so rude and not guest friendly.
Stayed 9 nights in Dec 2023
Response from Guest Relations Team on Jan 24, 2024
Dear Valued Guest,Thank you for choosing Canal Central Hotel for your stay and for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced during your visit. Please be assured that addressing our guests' concerns is our top priority.We are committed to taking the necessary actions to enhance our services and ensure a better experience for our guests. We value your feedback and hope to have the opportunity to welcome you again, providing an improved and more enjoyable stay.Best Regards,Guest Relations Team

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Very unhappy with our stay.
Don’t get the Suite if you would like to have a nice view. It’s sad that you are paying more for a bigger room when in fact a smaller room has better views and for whatever reason the hotel cannot inform you that the pool, bar and restaurant will be closed because of preparation for an event. I am sorry but I am very unhappy about my stay and it’s not acceptable that customers can’t at least be informed that amenities aren’t available during their stay. The concierge was great but the rest was so not worth the money we spent, especially for a 5-star hotel.
Stayed 1 night in Dec 2023
Response from Guest Relations Team on Jan 24, 2024
Dear Valued Guest,Thank you for choosing Canal Central Hotel for your stay and for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced during your visit. Please be assured that addressing our guests' concerns is our top priority.We are committed to taking the necessary actions to enhance our services and ensure a better experience for our guests. We value your feedback and hope to have the opportunity to welcome you again, providing an improved and more enjoyable stay.Best Regards,Guest Relations Team

10/10 Excellent

Marwa

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and close area to downtown
Stayed 5 nights in Dec 2023

2/10 Terrible

Krunal

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was disappointed with my recent stay at Ramada. The room felt outdated, old. The lighting in the room was quite dim and dingy. The shower was not up to the mark and there was a bad odor coming from the bathroom. Overall, my experience fell short of expectations, making it difficult to recommend this hotel. I would not rate this hotel as a 5 star, I would rate it as a low 1 star. I want Expedia to give me reimbursement for my bad experience , as we paid 27000 INR for 2 night we could have easily spent another 13k and got four seasons , trident or Sofitel and get a real five star experience Do not recommend this place . As the premises need some serious upgrade to call it 5 star
Stayed 4 nights in Nov 2023

4/10 Poor

Aiman

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice staff with lovely location … Did like : The bed is very bad , not comfortable, firm … I had back and hand pain from the bed … I do not recommend this hotel if you care about the bed … The elevators are small , u may need a long time to find space in the elevators
Stayed 4 nights in Nov 2023

6/10 Okay

Joy

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Decent value
Overall decent stay. + good location and view on the canal and Burj Khalifa the highest building on earth. +friendly staff + Wifi amenities in room 👍 - food not diversify enough - dinner in main restaurant only buffet can’t à la carte.
View from hotel terrasse
Stayed 7 nights in Nov 2023

10/10 Excellent

Eduardo, Montreal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel next to the canal with a great view of the all attractions… love location, service and the view of the Burj Kallfa is amazing. …
Stayed 6 nights in Oct 2023
Response from Guest Relations Team on Oct 11, 2023
Dear Eduardo,We are beyond happy to learn that you had a memorable visit with us and that you enjoyed the beauty of our hotel and its surroundings. Our aim to give the best service to our guests were fulfilled by our team. We thank you for recognizing them. You matter most and we make sure that we deliver the best service to you. We all can’t wait to welcome you once again on your next visit soon.Warm Regards,

8/10 Good

Thesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023
Response from Guest Relation Team on Sep 23, 2023
Dear Thesha , Thank you for choosing our hotel during your holidays in Dubai and for sharing your feedback with us! It was a pleasure to have you as our guest. Can't wait to have you back soon!Thank you.

10/10 Excellent

Falah

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect
Stayed 3 nights in Aug 2023
Response from Guest Relation Team on Sep 23, 2023
Dear Falah,We are extremely happy to hear that your stay with us was flawless. Sending our best wishes and hope to welcome you again soon.Warm Regards,

10/10 Excellent

Xhino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in Aug 2023
Response from Guest Relations Team on Aug 23, 2023
Dear Xhino,We are extremely happy to hear that your stay with us was flawless. Sending our best wishes and hope to welcome you again soon.Warm Regards,

10/10 Excellent

Badar

Amazing experience
Truly amazing experience. While checking in, they offered a complimentary juice which was refreshing as you come in from hot weather. Then I was provided with room earlier than the check in time so went straight into the room which was great in itself. Plus the view you get while going up or down in the lift is just awesome
Exterior view
View from their terrace
Room view
Stayed 1 night in Aug 2023
Response from Guest Relations Team on Aug 15, 2023
Dear Valued Guest,We are beyond happy to learn that you had a memorable visit with us and that you enjoyed the beauty of our hotel and its surroundings. Our aim to give the best service to our guests were fulfilled by our team. We thank you for recognizing them. You matter most and we make sure that we deliver the best service to you. We all can’t wait to welcome you once again on your next visit soon.Warm Regards,

10/10 Excellent

Lara

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was a lovely place to stay, excellent pool food and rooms were clean and spacious. The beds were comfortable and linens were the best and softest I've experienced. Staff went out of their way to make sure our stay was pleasant.
Stayed 2 nights in Jul 2023
Response from Guest Relation Team on Jul 21, 2023
Dear Lara,Thank you for sharing your wonderful review! We are glad that we met your expectations and that you recognized the helpful service of our experience team. We constantly provide trainings to the entire team to ensure that we deliver only the highest standards of hospitality. Thank you for your praises, I will definitely share your feedback with the team. My heartfelt thanks for this service opportunity, we look forward to welcoming and delighting you once more at Canal Central HotelWarm regards,

10/10 Excellent

Heath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2023
Response from Sincerely Guest Relations Team on Jul 3, 2023
Dear Heath, Thank you for choosing our hotel during your holidays in Dubai and for sharing your feedback with us! It was a pleasure to have you as our guest. Can't wait to have you back soon!Thank you.

10/10 Excellent

Rashane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was very nice and affordable. It was out first time coming to dubai and we really enjoyed our stay! They staff was very welcoming and there to help us with anything we need!
Stayed 7 nights in May 2023
Response from Guest Relations Team on May 30, 2023
Dear Valued Guest,Thank you for sharing your feedback and for choosing to stay with us. It is truly rewarding to know that you had an enjoyable and memorable stay at Canal Central Hotel. We also do appreciate that the service of our team has made a very positive impact during your stay. We hope to see you again soon for another wonderful experience! Warm regards,

10/10 Excellent

Hilda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in close proximity to the downtown area, shopping and other attractions. The pool area is very nice with views of the Burj Khalifa. There is a variety of food to choose from. The rooms are spacious and very clean. The staff is extremely helpful and friendly. We met a lot of staff, some I cannot remember their names, but thank you to Binu, Sampath, Joesph and Issam!
Stayed 7 nights in Apr 2023
Response from Guest Relations Team on May 9, 2023
Dear Hilda, Thank you for taking the time to write to us following your recent stay at Canal central Hotel!We are pleased to hear that your stay with was and that the staff was extremely attentive and gracious throughout your stay. All your comments will be shared with all team members and we are sure it will motivate them. We truly appreciate your time and feedback, and looking forward to your return.

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing! We had an upgraded view of the city and canal. The staff were amazing and friendly and the property and rooms were clean and beautiful! Cannot beat this hotel for the price
Stayed 7 nights in Apr 2023
Response from Sincerely Guest Relations Team on Apr 22, 2023
Dear Anthony,We are extremely happy to hear that your stay with us was flawless. Sending our best wishes and hope to welcome you again soon.Warm Regards,

10/10 Excellent

TLGI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location and friendly staff.
Stayed 2 nights in Apr 2023
Response from Guest Relation Team on Apr 10, 2023
Dear TLGI,We are extremely happy to hear that your stay with us was flawless. Sending our best wishes and hope to welcome you again soon.Warm Regards,

8/10 Good

Charles

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a good hotel for activities in Business Bay Area. good breakfast and rooms were adequate. Needs to update the electrical plugs from British standard to universal (EU(US/UK) standard.
Stayed 5 nights in Mar 2023
Response from Guest Relation Team on Apr 10, 2023
Dear Charles,Thank you for writing such a generous and kind review and pointing out the amazing facilities on offer. We are highly committed to ensuring our guest satisfaction is met. We rely on you our guest, to tell us how we are doing and how we can improve, therefore, all your suggestions have been taken into account for improvement of our services.We are delighted to know you will consider a return visit and hope to more than achieve your expectations next time.Warm Regards,

2/10 Terrible

Winnie

Stayed 1 night in Apr 2023
Response from Guest Relation Team on Apr 10, 2023
Dear Winnie,We are extremely concerned in reading your review. We would like to request you to share more details on your stay so that we can look into the matter. Please accept our sincere apologies for any inconvenience caused to you. Hope to have you back soon! Sincerely,

10/10 Excellent

Savannah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good views of the city skyline
Very good stay! I had to upgrade my room because I was under the impression city view meant looking at the Burj Khalifa but it didn’t so I paid a little more to see the Burj Khalifa from our room. The rooftop was so nice and relaxing with the bar accessible. I will say you definitely have to get a taxi to still go anywhere since it’s not right next to everything in downtown. Overall I’d still stay here at this hotel.
Stayed 4 nights in Feb 2023

10/10 Excellent

Manda

Response from Sincerely Guest Relations Team on Apr 22, 2023
Dear Manda,Thank you for choosing our hotel during your holidays in Dubai and for sharing your feedback with us! It was a pleasure to have you as our guest. Can't wait to have you back soon!Thank you

10/10 Excellent

Lynette

Traveled with partner
The hotel is beautiful and centrally located downtown. Excellent variety at breakfast and lovely setting. Everyone was so nice and friendly. Would highly recommend staying at this property!
Stayed 3 nights in Mar 2023
Response from Guest Relations Team on Mar 20, 2023
Dear Lynette,Thank you for sharing your positive comments with us. It was indeed a great pleasure having you as our guest at Canal Central Hotel, we are certainly glad that you had a comfortable stay. The team are making each and every effort so you feel that you are just at home. Thank you for recognizing the excellent services delivered to you and we hope to see you again soon.Warm regards,

10/10 Excellent

AbdelAmeir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice 5 nights stay
Stayed 5 nights in Feb 2023
Response from Guest Relation Team on Mar 8, 2023
Dear AbdelAmeir,Thank you for posting your feedback. It is truly rewarding to know that you very much enjoyed your holiday at Canal Central hotel. Your feedback is greatly valued and we hope to see you again soon.Warm regards,

8/10 Good

Wintana

Liked: Cleanliness
Response from Sincerely Guest Relations Team on Mar 23, 2023
Dear Wintana, Thank you for choosing our hotel during your holidays in Dubai and for sharing your feedback with us! It was a pleasure to have you as our guest. Can't wait to have you back soon!Thank you.

10/10 Excellent

Martynas, romeoville

Stayed 4 nights in Feb 2023
Response from Guest Relations Team on Mar 23, 2023
Dear Martynas,Thank you for posting your feedback. It is truly rewarding to know that you very much enjoyed your holiday at Canal Central hotel. Your feedback is greatly valued and we hope to see you again soon.Warm regards,

10/10 Excellent

Tameika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and the hotel was beautiful
Stayed 5 nights in Feb 2023
Response from Guest Relations Team on Feb 21, 2023
Dear Tameika,Thank you for choosing our hotel during you vacation in Dubai and Thank you for sharing your feedback with us. Our staff sending you best wishes and we hope to see you again soon.Warm Regards,

2/10 Terrible

Radhouane

Stayed 6 nights in Nov 2022
Response from Guest Relations Team on Feb 21, 2023
Dear Radhouane,We are extremely concerned in reading your review. We would like to request you to share more details on your stay so that we can look into the matter. Please accept our sincere apologies for any inconvenience caused to you. Hope to have you back soon! Sincerely,

10/10 Excellent

Fang

Stayed 3 nights in Feb 2023
Response from Guest Relation Team on Mar 8, 2023
Dear Fang, Thank you for choosing our hotel during your holidays in Dubai and for sharing your feedback with us! It was a pleasure to have you as our guest. Can't wait to have you back soon!Thank you,

6/10 Okay

Omar

Stayed 1 night in Jan 2023
Response from Guest Relations Team on Mar 8, 2023
Dear Omar,On behalf of the entire team I would like to sincerely apologize for the inconvenience during your stay. Thank you for sharing your feedback on-line and giving us the opportunity to improve our service.We do hope that we will be able to welcome you back to Canal Central Business Dubai to deliver a memorable experience.Warm regards,

10/10 Excellent

Mariam

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in canal cental hotel for 10 days and the experience was excellent. The room was cleaned everyday, breakfast was lovely staff were very lovely and helpful would definitely come back again!!
Stayed 10 nights in Jan 2023
Response from Guest Relations Team on Feb 6, 2023
Dear Mariam,Thank you for posting your feedback. It is truly rewarding to know that you very much enjoyed your holiday at Canal Central hotel. Your feedback is greatly valued and we hope to see you again soon.Warm regards,

8/10 Good

Nourallah

Stayed 11 nights in Jan 2023
Response from Guest Relation Team on Jan 31, 2023
Dear Nourallah, Thank you for choosing our hotel during your holidays in Dubai and for sharing your feedback with us! It was a pleasure to have you as our guest. Can't wait to have you back soon!Thank you,

10/10 Excellent

Mario

Stayed 4 nights in Jan 2023
Response from Guest Relations Team on Jan 31, 2023
Dear Mario,We are extremely happy to hear that your stay with us was flawless. Sending our best wishes and hope to welcome you again soon.Warm Regards,

10/10 Excellent

SUSANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super friendly, the location was perfect! I will be staying here again!
Stayed 2 nights in Jan 2023
Response from Guest Relations Team on Jan 27, 2023
Dear Valued Guest,Thank you for choosing our hotel during your holidays in Dubai and for sharing your feedback with us! It was a pleasure to have you as our guest. Can't wait to have you back soon!Thank you.

6/10 Okay

Olga

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We arrived at the hotel at 1:40 pm (check in time is at 2 pm). Elena from Reception informed us that our room is not ready, the pool is closed and shisha services are not available today. She kindly apologizes for the inconvenience and offers a late check out tomorrow (3 pm instead of noon). It was a reasonable offer. We had to wait about 1.5 hours before getting our room key. Spent some time at the coffee shop at the hotel. After we received a key and went to our room, we found out the room was still not ready, we had to wait an additional 20 minutes. We end up getting the room at 4 pm instead of 2 pm check in time. Next day at noon Reception keeps calling to our room multiple times. My 1 year old baby was napping and that calls wake him up. I had to go to the reception and ask them not to disturb us with phone calls. Apparently, they were not aware about our 3 pm check out and asked us to vacate the room. I talked to the Front Office Manager (I believe his name is Gangorg) and explained the check in situation and multiple disturbing calls to our room from the front office. He did not make the situation any better. He makes me feel very unwelcome. I would expect much better service from a 5-star hotel, but did not get it from the Front office Manager. Housekeeping: Hotel is sparkly clean, thanks to housekeeping. We requested an additional blanket, and it was delivered in 5 minutes. Minifridge in our room did not work, housekeeping brought the new one in 5 minutes.
Response from Guest Relations Team on Jan 10, 2023
Dear Olga,Thank you for choosing to stay with us and please accept our apologies for the inconvenience during your stay. We have discussed your feedback with our department heads to make sure we will do everything to improve the guest experience.Thank you for being honest and bringing it to our attention.I hope we will be able to welcoming you back in the near future to make up for it.Warm regards,

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and close to everything which was needed. Would recommend. Staff were great too
Response from Guest Relation Team on Jan 10, 2023
Dear Omar,Thank you for choosing our hotel during you vacation in Dubai and Thank you for sharing your feedback with us. Our staff sending you best wishes and we hope to see you again soon.Warm Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2022
Response from Guest Relation Team on Jan 10, 2023
Dear Valued Guest, Thank you for choosing our hotel during your holidays in Dubai and for sharing your feedback with us! It was a pleasure to have you as our guest. Can't wait to have you back soon!Thank you,

6/10 Okay

Mariam

Traveled with group
Liked: Staff & service
There are construction around the hotel and the smell was not good!
Response from Guest Relation Team on Jan 10, 2023
Dear Mariam,On behalf of the entire team I would like to sincerely apologize for the inconvenience during your stay. Thank you for sharing your feedback on-line and giving us the opportunity to improve our service.We do hope that we will be able to welcome you back to Canal Central Business Dubai to deliver a memorable experience.Warm regards,

8/10 Good

Ebrahim

Stayed 1 night in Dec 2022
Response from Guest Relation Team on Jan 10, 2023
Dear Ebrahim,Thank you for choosing our hotel during your holidays in Dubai and for sharing your feedback with us! It was a pleasure to have you as our guest. Can't wait to have you back soon!Thank you,

10/10 Excellent

juanita, North Hollywood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location
Response from Sincerely Guest Relations Team on Dec 20, 2022
Dear juanita, Thank you for choosing our hotel during your holidays in Dubai and for sharing your feedback with us! It was a pleasure to have you as our guest. Can't wait to have you back soon!Thank you.

2/10 Terrible

Marcus, Brookmans Park

Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and very friendly staff, keep up the great work.
Stayed 1 night in Dec 2022
Response from Guest Relations Team on Dec 9, 2022
Dear Samir, Thank you for choosing our hotel during your holidays in Dubai and for sharing your feedback with us! It was a pleasure to have you as our guest. Can't wait to have you back soon!Thank you.

10/10 Excellent

S

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Downtown Dubai!
Really rate this hotel; staff are excellent, very comfortable accomodation and good access to downtown / Jumeirah.
Stayed 4 nights in Nov 2022
Response from Guest Relations Team on Dec 8, 2022
Dear S,Thank you for choosing our hotel during you vacation in Dubai and Thank you for sharing your feedback with us. Our staff sending you best wishes and we hope to see you again soon.Warm Regards,

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Sincerely Guest Relations Team on Dec 5, 2022
Dear Ms. Margarita,Thank you for choosing our hotel during your holidays in Dubai and for sharing your feedback with us! It was a pleasure to have you as our guest. Can't wait to have you back soon!Thank you

10/10 Excellent

Antonio

Liked: Staff & service, amenities, property conditions & facilities
Clean and location
Stayed 2 nights in Nov 2022
Response from Guest Relations Team on Nov 28, 2022
Dear Mr. Antonio, Thank you for choosing our hotel during your holidays in Dubai and for sharing your feedback with us! It was a pleasure to have you as our guest. Can't wait to have you back soon!Thank you.

10/10 Excellent

Fady

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Spot
Stayed 5 nights in Nov 2022
Response from Guest Relations Team on Nov 26, 2022
Dear Valued Guest,Thank you for choosing our hotel during your holidays in Dubai and for sharing your feedback with us! It was a pleasure to have you as our guest. Can't wait to have you back soon!Thank you.

10/10 Excellent

Erfan

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
I have business trip and this hotel for my trip is good. The breakfast should be better than now and the restaurant need go to better.
Stayed 2 nights in Nov 2022
Response from Guest Relations Team on Nov 26, 2022
Dear Valued Guest,Thank you for choosing our hotel during your holidays in Dubai and for sharing your feedback with us! It was a pleasure to have you as our guest. Can't wait to have you back soon!Thank you.