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Reviews of The Country Place Resort - Home of Zoom Flume Water Park

3 out of 5
The Country Place Resort - Home of Zoom Flume Water Park
20 Shady Glen Road, East Durham, NY

Reviews

3.6
Rating 10 - Excellent. 1 out of 17 reviews" "
Rating 8 - Good. 3 out of 17 reviews" "
Rating 6 - Okay. 0 out of 17 reviews" "
Rating 4 - Poor. 1 out of 17 reviews" "
Rating 2 - Terrible. 12 out of 17 reviews" "

4.0/10

Cleanliness

4.4/10

Staff & service

2.0/10

Amenities

3.6/10

Property conditions & facilities

3.4/10

Eco-friendliness

Reviews

2/10 Terrible

Jessica

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only open seasonally. They closed Sept. 6th. Had a booking for Oct. Not sure whybit let us book but they were not open and we had to scramble to find a playlce to stay in an area that was very booked up.
Stayed 2 nights in Oct 2021

2/10 Terrible

Lawrence

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was closed for the season when we arrived for our room
Stayed 1 night in Oct 2021

2/10 Terrible

EMMA

Stayed 1 night in Oct 2021

2/10 Terrible

Vinay Teja

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no hotel here to check in and we had to cancel our whole plan Waited for more then 5 hours to look for another motel from Expedia end but no reservation booked and head back home with 6 hour drive in the night and cancelled our next day plan at Mount Hunter NY
Stayed 1 night in Oct 2021

2/10 Terrible

tom

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2021

2/10 Terrible

Erin R

Traveled with partner
Travelocity allowed me to book a room here when hotel was closed for the season. We got here and it was closed. That should never happen.
Stayed 1 night in Oct 2021

2/10 Terrible

Brandon

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reserved a room for the 25th of September through Expedia. Showed up from 3 hours away to check in and the place was closed for the season and we had to scramble to find another place stay. Not sure if this was Expedia’s fault or the resorts for not taking their listing off of expedia. NOTHING BUT A HEADACHE!
Stayed 1 night in Sep 2021

2/10 Terrible

Michael

Traveled with partner
I never got to check in. Expedia booked me a room with a confirmation number, when the hotel was fully booked. I had no place to stay..
Stayed 1 night in Sep 2021

2/10 Terrible

Tommy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel was over booked so we had no room.
Stayed 1 night in Sep 2021

2/10 Terrible

Anonymous

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was terrible. Not worth the price at all!
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in room 1 last night and it wasn't a pleasant experience. First of all no one was there to help with check in when we arrived at 8.20 pm so we had to call to get the room assigned. The the fact that the rooms were unlocked made us wonder who else could have been in there before us. When we went to bed we noticed that one of the beds smelled really bad - as if someone peed the bed - and the sheets were wet. We even laid down before we noticed that is wasn't just a smell but actually pee. We were lucky to get another room when we called. However both rooms had big spiders in the corners and were not thoroughly cleaned which we find unacceptable for the 212 USD we paid. Let us know if you need us to send pictures. Had it not been for the fact that we got another room assigned last night we would have had to sleep on the floor and we would have expected to be reimbursed 100%. Therefore we ask you to reimburse us 75% as this was definitely not what we expected. How should we proceed for the reimbursement?
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
On arrival no one was there. My wife and I were the only people there. A girl finally showed said she was housekeeper and just gave us a room key without checking us in. Wrong type of room, TV didn't work. Girl left,spent an hour on the phone and canceled.
Stayed 3 nights in Sep 2018

8/10 Good

Arden, New York,NY

Liked: Cleanliness, staff & service
Sweet, basic hotel with lots of activities for the kids. Nice hosts. Water pressure was terrible and we we're not able to take showers. Food is just OK.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean place only wish they offered breakfast off seasons
Stayed 1 night in Jun 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not what expected
Not sure if they are "open for the season" but they were open for Memorial day weekend. I paid full price for a room that definitly needs renovating. The vertical blinds didn't cover the window. Had to take the bed spread off the bed and use it as curtains. The air conditioner fell apart as we tried to turn it on and no phones in the rooms. Tv worked, but no channels..bring a dvd. And most of all no maid service the entire weekend. Not sure about the free breakfast or dinner....Would not consider staying there again.
Stayed 2 nights in May 2018

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021