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Reviews of Hotel y Apart Hotel Jardin

3 out of 5
Hotel y Apart Hotel Jardin
Guido Bonarelli 72, El Calafate, Santa Cruz

Reviews

9.0

Wonderful

Rating 10 - Excellent. 58 out of 105 reviews" "
Rating 8 - Good. 36 out of 105 reviews" "
Rating 6 - Okay. 9 out of 105 reviews" "
Rating 4 - Poor. 1 out of 105 reviews" "
Rating 2 - Terrible. 1 out of 105 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chenlei

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place for a cheap price. We stayed with a baby and a child. Easily walkable to town and to the lakeside. Helpful staff.
Stayed 4 nights in Apr 2024

10/10 Excellent

Andres, Aventuraf

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is close distance walking to the center. Staff was friendly and room was clean.
Stayed 4 nights in Apr 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This apartment was quite nice and comfortable. The staff members at the location were very helpful and kind. I liked that it was an easy walk to the central town area of El Calafete. When this location had no vacancy for the second night the front desk person was also referring their other property Los Amigos Del Mundo which was also a great stay. I highly recommend this apartment/hotel!
Stayed 1 night in Mar 2024

10/10 Excellent

kyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel and great price for the area! Fast wifi and easy check in! Not great sound insulation between rooms but that really is my only complaint
Stayed 2 nights in Mar 2024

10/10 Excellent

atacan, Ürgüp

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 3 nights in Mar 2024

6/10 Okay

George

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The hotel itself is fair. The location is good (10-15 min walk to main road) and the hotel overall is clean and looks nice outside. Our room specifically was very spartan (nothing on walls, dark) and dingy. I think maybe they were remodelling it since it didn't look like most others. But we didn't mind since we got a great rate when we booked. What brought the rating down was the service the final morning. The hotel had set up a driver to the airport and recommended 8am, for our 10:10 flight. The receptionist the night prior had been very helpful booking. That morning the driver was 35 minutes late, and the morning receptionist did not seem to care. I had to ask multiple times for updates and eventually requested she call for an alternate driver as we were waiting and this was becoming a big issue. After 30 minutes I started messaging other cab companies myself since the receptionist was not, and my partner was trying to flag down cabs on the main road. If you do stay here, definitely don't use the car service they hire for the airport. Use Ves Shuttle (they didn't have availability for us) or just WhatsApp a cab company. Every company I reached out to on WhatsApp said they could send a car immediately. To the hotel, I would say to get a better car provider and call a different driver if >15min late. It is not an option for guests to be late to or miss their flights.
Stayed 2 nights in Mar 2024

10/10 Excellent

Pierre-Eric, Boischatel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay and good bed.
Stayed 1 night in Mar 2024

10/10 Excellent

Erica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great. Front desk girls have great customer service. We had an apartment and was very comfortable.
Stayed 2 nights in Mar 2024

8/10 Good

Yaniv

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and great for those who wish to cook themselves, as they have mini apartments
Stayed 3 nights in Mar 2024

10/10 Excellent

Pierre-Eric, Boischatel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean place with gentle staff. Everything you need to have a good night.
Stayed 1 night in Mar 2024

10/10 Excellent

maria florencia, liberty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent personnel! Very helpful when looking for transportation options and other!
Stayed 3 nights in Feb 2024

8/10 Good

Tonya

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice comfortable bed
Stayed 3 nights in Feb 2024

8/10 Good

glen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value for the money
Stayed 1 night in Feb 2024

10/10 Excellent

Shie-rei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff Julio was very kind and nice. The hotel is clean and comfortable.
Stayed 2 nights in Jan 2024

8/10 Good

jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good conditions
Stayed 4 nights in Jan 2024

6/10 Okay

Aaron, Chicago

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was clean and staff very friendly but property is not a 3 star property. For the price paid, expected much nicer. This is a very basic room with a small kitchen about 10 minute walk to the Main Street in town. Wild dogs barking all night so difficult to sleep and no deadbolt on door so basically have to lock yourself inside room with old key so not safe in case of fire.
Stayed 2 nights in Dec 2023

8/10 Good

Glenda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Visa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio
Son super amables y serviciales, y puedes comunicarte con ellos en cualquier momento por WhatsApp y son muy responsivos. Son facilidades nuevas y modernas, muy ceca del centro del pueblo.
Stayed 3 nights in Sep 2023

10/10 Excellent

Natalie

Stayed 7 nights in Dec 2023

8/10 Good

Gustavo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Vong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The hotel was very communicative prior to arrival to see if I needed any transport. Checking in and out was easy. The hotel is about 10 min walk to the main street where the restaurants and shops are. The room was cleaned and the staff friendly. The breakfast was basic but enough to get you started for the day. Overall a good stay no complaints.
Stayed 2 nights in Dec 2023

10/10 Excellent

andrea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Tiffany

Stayed 2 nights in Nov 2023

6/10 Okay

Jyothi

Liked: Cleanliness, amenities, property conditions & facilities
They sent a message the previous day that renovations are going on and so they are putting us up at a sister property!! They did not know until the previous day that renovations are on?! Anyway, this other property was quite ok in terms of value for money but the room was dated in many ways. It was clean though. The bathroom was a bit of a squeeze and the water would go from very hot to room temp. What I disliked was that their checkout time was 10 am!! This was not the usual 11 or 12 noon we normally see. We asked the staff if we could have a couple of hours more and they said the hotel was full. We waited in the lobby as we had a few hours for the flight and saw them come to clean our room only after 2 pm. Did not like this at all.
Stayed 2 nights in Nov 2023

10/10 Excellent

John

Stayed 1 night in Nov 2023

8/10 Good

Francine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great seevice from friendly staff
Stayed 2 nights in Nov 2023

8/10 Good

Ian

Stayed 3 nights in Nov 2023

10/10 Excellent

Pablo

Stayed 2 nights in Nov 2023
Response from Jardin on Nov 13, 2023
Gracias pablo

10/10 Excellent

jean claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jardin on Nov 13, 2023
Gracias Jean Claude.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience here was great. The unit I rented was comfortable, clean, well stocked, etc. In addition, the staff were AMAZING. They were so helpful!! I am a well-traveled 30 year old man and was visiting on a solo trip to Patagonia and, unfortunately, there were a number of unforeseeable inconvenient events that occurred and the staff helped me as if I were their family. It was truly amazing and I am so grateful. Of note, these were not minor inconveniences. My hiking gear was left in Santiago, Chile =/, getting money out was an issue at Western Union, I had issues obtaining an already reserved rental car, etc. Julia, Josefina, and Patricia helped me so much!! I was driven around town by one of them (I didn't even ask) and she went into the car rental agency with me to help translate for me. The other helped me handle my issue with the airline over the phone and helped me secure roundtrip transportation to the airport, numerous times. The other woman gave me many useful tips and helped me book a number of tours. My trip was saved by Julia, Josefina, and Patricia. I'm glad I decided to stay at Hotel y Apart Hotel Jardin. Thank you for going out of your way to help me! Me trataste como si fuera familia.
Response from Jardin on Nov 13, 2023
Muchas gracias Michael :)

10/10 Excellent

Heriberto

Stayed 3 nights in Oct 2023

10/10 Excellent

Helen

Stayed 1 night in Oct 2023
Response from Jardin on Nov 13, 2023
Gracias Helen.

10/10 Excellent

Shyam

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance from town centre, excellent spacious rooms with heaters.
Response from Jardin on Nov 13, 2023
Gracias Shyam.

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jardin on Nov 13, 2023
Gracias Kayla.

10/10 Excellent

Aiki

Liked: Staff & service, property conditions & facilities
It is a basic room for a basic price . Take it or leave it.
Stayed 2 nights in Jul 2023

10/10 Excellent

Lucas

Stayed 2 nights in May 2023

10/10 Excellent

Iago

Stayed 1 night in May 2023

10/10 Excellent

Emily

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and in a good location! A few blocks from downtown, but still very quiet and cute! Liked staying here a lot!
Stayed 2 nights in May 2023

10/10 Excellent

Luiz

Stayed 3 nights in Apr 2023

10/10 Excellent

JOONHYUN

Stayed 2 nights in Apr 2023

10/10 Excellent

eunock

Stayed 2 nights in Mar 2023

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Breakfast was $15/person which is fine, but they don't have free tea or coffee which is pretty standard. When we asked if they had coffee, we got a canned response of how much breakfast cost. It's about a 10-15 minute walk from downtown but about a 25-30 minute walk from the bus station. The walls are paper thin and we could hear our neighbors til 1am
Stayed 2 nights in Mar 2023

10/10 Excellent

Yusuke

Stayed 2 nights in Mar 2023

10/10 Excellent

Carol L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Reserva Laguna Nimez
We really enjoyed our stay here. Beautiful views and walking distance to the lagoon or to downtown.
Stayed 1 night in Mar 2023

8/10 Good

Cesar

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel to stay if your doing activities around Calafate. 4 blocks away of the Main Street. The rooms were ok to sleep and take a bath
Stayed 4 nights in Feb 2023

8/10 Good

DAVID

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed these apartments - very clever and efficient design. The stairway to the upstairs was a little steeper and narrower than we would prefer, but then we are not young. The walk to town was fine, and getting taxis was never a problem.
Stayed 3 nights in Feb 2023

10/10 Excellent

Thomas

Liked: Staff & service, amenities, property conditions & facilities
Amazing value. Incredibly kind staff. Highly recommended.
Stayed 1 night in Feb 2023
Response from Jardin on Feb 24, 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

8/10 Good

Thu Duyen, Elk Grove

Stayed 5 nights in Jan 2023

8/10 Good

Adele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is next to farmland and has a rural feel even though it is close to the center.
Stayed 4 nights in Jan 2023
Response from Jardin on Jan 28, 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

8/10 Good

Cathy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location in a quiet part of El Calafate with easy walking access to town was excellent. Staff were very helpful and our apartment was comfortable. Great value.
Response from Belén on Jan 28, 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.