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Reviews of Home2 Suites by Hilton El Paso Airport, TX

3 out of 5
Home2 Suites by Hilton El Paso Airport, TX
6308 Montana, El Paso, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 521 out of 777 reviews" "
Rating 8 - Good. 158 out of 777 reviews" "
Rating 6 - Okay. 51 out of 777 reviews" "
Rating 4 - Poor. 22 out of 777 reviews" "
Rating 2 - Terrible. 25 out of 777 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly service and quiet.
Stayed 1 night in May 2024
Response from Owner on May 17, 2024
David, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Gail, Oconomowoc

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport in El Paso. However, shuttle does not run 24 hours per day.
Stayed 1 night in Apr 2024
Response from Owner on May 2, 2024
Gail, thank you very much for your feedback! We hope to serve you again in the future.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a really nice hotel
Stayed 1 night in Apr 2024
Response from Owner on Apr 8, 2024
Monica, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

2/10 Terrible

flor

Stayed 1 night in Mar 2024
Response from Owner on Apr 22, 2024
Thank you for taking the time to review us, Flor. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

8/10 Good

Chris

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient access to I 10, airport, shopping. Breakfast could be improved (sandwiches bland, coffee watery). Great customer service, clean rooms, good security. No in-room safe. Will stay here in the future.
Stayed 3 nights in Mar 2024
Response from Owner on Apr 1, 2024
Chris, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
It's great
Stayed 1 night in Mar 2024
Response from Owner on Apr 2, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

emily

Traveled with family
Home 2 suites is always nice! Staff at this location was great. Only things that were different at this location were you had to use your key card to access lobby or elevators which was a slight inconvenience. Also would like egg option in the breakfast buffet
Stayed 1 night in Mar 2024
Response from Owner on Apr 1, 2024
Emily, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Owner on Mar 13, 2024
Juan, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Owner on Mar 11, 2024
Juan, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 Good

candelario

Stayed 1 night in Mar 2024
Response from Owner on Mar 29, 2024
Candelario, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I received excellent customer service since check-in. Briana was polite and made us feel welcome since we arrived. She received us with a smile and made sure we had all the info we needed. The location of the room was convenient. We had a studio with a queen bed and a sofa bed. The room was very spacious and clean. It had everything we needed to make our stay comfortable. The fan is constantly working in the room and it was a little annoying at first while sleeping but didn't cause any issues. The bed is comfortable. The little kitchen is equipped with plates, cups, spoons, etc. which is nice. Complimentary breakfast was great. It provided a variety of options. Hot egg/sausage/cheese sandwiches, bagels, oatmeal, yogurt, delicious coffee as well as different juices. The dining area was very clean and the lady taking care of it is really nice, her name is Letty. She was making sure of refilling the food and cleaning around. Everything was great at this hotel and would stay here in the future. It's my favorite place to stay in the are of El Paso so far.
Stayed 1 night in Mar 2024
Response from Owner on Mar 5, 2024
Cynthia, thank you for sharing your experience. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. Thank you so much for the kind words about our team and we hope you will come back and visit us again soon!

10/10 Excellent

Marcia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is excellent, All Staffs are polite and helpful. I will go back again. Other food areas are close by within a few blocks to smile radius.
Stayed 3 nights in Feb 2024
Response from Owner on Feb 12, 2024
Marcia, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice hotel with sweet staff that will help with anything.
Response from Owner on Feb 5, 2024
Michael, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Lori, Overland Park

Stayed 1 night in Feb 2024
Response from Owner on Mar 25, 2024
Lori, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Ralph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Owner on Feb 1, 2024
Ralph, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Home 2 Suites is always fantastic, no matter what location we stay at. The El Paso Airport location was absolutely fantastic. The rooms were incredibly clean, had lots to choose from at breakfast, the staff was very friendly, and it really did feel like our home away from home.
Stayed 2 nights in Jan 2024
Response from Owner on Jan 30, 2024
Wendy, thank you for sharing your experience. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!

10/10 Excellent

Verified traveler

Traveled with family
Best hotel without a doubt!
Excellent choice, convenient location, outstanding staff. This hotel is super clean, rooms are great, bed was amazing . 10 stars
Stayed 2 nights in Jan 2024
Response from Owner on Jan 29, 2024
We appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay close to airport
Clean, staff were kind and efficient. Comfy bed! They had a shuttle to the airport which also would take you to nearby restaurants.
Stayed 1 night in Jan 2024
Response from Owner on Jan 29, 2024
Kelly, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was roomy and had all the amenities we needed. Especially the towels, which many hotels skimp on.
Stayed 1 night in Jan 2024
Response from Owner on Jan 8, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Jialan

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place
Stayed 4 nights in Jan 2024
Response from Owner on Jan 8, 2024
Jialan, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Felice, Victorville

Liked: Cleanliness, amenities, property conditions & facilities
Nice room. We were only there for one night. I feel like you can rely on the consistency at Hilton hotels.
Stayed 1 night in Jan 2024
Response from Owner on Jan 8, 2024
Felice, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Owner on Jan 8, 2024
Judy, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Owner on Jan 8, 2024
Kevin, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Sarita

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Owner on Jan 3, 2024
Sarita, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Ingrid, lancaster

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spend just one night, but it was great.
Stayed 1 night in Dec 2023
Response from Owner on Jan 1, 2024
Ingrid, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Owner on Jan 1, 2024
We appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

charles

Stayed 3 nights in Dec 2023
Response from Owner on Dec 31, 2023
Charles, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Rosa

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was good, pet friendly front desk was very nice accommodation well explain time and location of room. Breakfast was a little messy but other then that was good
Stayed 1 night in Nov 2023
Response from Owner on Nov 29, 2023
Rosa, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

8/10 Good

heather

Stayed 1 night in Nov 2023
Response from Owner on Dec 18, 2023
Heather, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

6/10 Okay

Kaila

Stayed 2 nights in Nov 2023
Response from Owner on Nov 22, 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

Dale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, nightlight in bathroom, nice room arrangement, at least 2 mirrors and 2 sinks, bathroom fan was quiet.
Stayed 3 nights in Nov 2023
Response from Owner on Nov 15, 2023
Dale, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Anuradha

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff - friendly and ready to help always!
Stayed 2 nights in Nov 2023
Response from Owner on Nov 7, 2023
Thank you very much for your positive feedback! We hope to serve you again in the future.

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Owner on Nov 3, 2023
David, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Rachel

Stayed 2 nights in Aug 2023
Response from Owner on Oct 20, 2023
Rachel, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room comes with refrigerator, microwave, and dishwasher. The entire property is clean inside and outside. The staff is very friendly and professional.
Stayed 7 nights in Oct 2023
Response from Owner on Oct 12, 2023
Michael, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

2/10 Terrible

Hayley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
How this hotel has good reviews I will never know. Our room was shocking. There were dead flies everywhere. The bed had reddish brown stains that I can only assume were blood (hopefully food). Even the lamp shades had stains. The floor STUNK. The shower was broken. And after all this, the hotel would not give us a refund as we had stayed past a certain time. I recommend that everyone avoid this hotel at all costs.
Stayed 1 night in Sep 2023
Response from Owner on Oct 6, 2023
Thank you for sharing feedback on your guestroom during your recent stay, Hayley. Guest room cleanliness is a major priority for us, so we will review your feedback with our team to ensure we fix problems like this going forward. Thank you again for sharing your feedback. Please feel free to reach out to the hotel directly if you would like to discuss your experience further. We hope to have the opportunity to welcome you back once again.

8/10 Good

nakina

Stayed 2 nights in Sep 2023
Response from Owner on Oct 23, 2023
Nakina, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for my business trip.
Stayed 5 nights in Jul 2023
Response from Owner on Oct 2, 2023
Anthony, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great choice!
The room was clean and very spacious. Staff was friendly and helpful. Will be staying here again
Stayed 1 night in Sep 2023
Response from Owner on Sep 23, 2023
Miriam, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Diossy, SAN DIEGO

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Large rooms and free breakfast can't go wrong. Top it off with pool a gym. Just notice cosmetic damage on my floor on hallway doors and my bathroom base Moulding.
Stayed 1 night in Sep 2023
Response from Owner on Sep 11, 2023
Diossy, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Owner on Sep 8, 2023
Charles, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Jamie

Stayed 1 night in Sep 2023
Response from Owner on Sep 4, 2023
Jamie, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
love the beds
The bed was the best. I really enjoyed the sheets and pillows, so soft and fresh. I want these for my personal bed.
Stayed 1 night in Aug 2023
Response from Owner on Aug 30, 2023
We appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Friendly staff.
Stayed 1 night in Jul 2023
Response from Owner on Aug 16, 2023
Angela, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

2/10 Terrible

Amanda

Disliked: Staff & service
Stayed 2 nights in Aug 2023
Response from Owner on Aug 13, 2023
Thank you for taking the time to review us, Amanda. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

2/10 Terrible

David

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom door just slide over the opening on the bathroom - no lock, no latch, not even a handle. Large gaps between the door and the wall so zero privacy. It was awkward. Ceiling had patches and mismatched paint over “repaired” areas. One of the lights was not working. Staff didn’t seem to want to be there. The elevators were unusually slow. Area around hotel was shady and unsettling. Parking was small - surprised we actually found a spot
Stayed 1 night in Jul 2023
Response from Owner on Jul 29, 2023
Thank you for taking the time to share your feedback about your recent stay, David. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.

10/10 Excellent

Chaonaine

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property for families. They offer hot breakfast even though we didn’t have it. Friendly staff!
Stayed 2 nights in Jul 2023
Response from Owner on Jul 18, 2023
Thank you so much for taking the time to tell us about your recent visit. We are so thrilled that you enjoyed your stay. If there is anything that we could have done to make your stay even more enjoyable, please let us know.

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Restaurants and shopping near by.
Stayed 1 night in Jul 2023
Response from Owner on Jul 11, 2023
Daniel, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

6/10 Okay

Homero

Liked: Cleanliness, staff & service
Smaller rooms, we stayed in a same hotel chain one day before in California and it was very different.
Stayed 1 night in Jun 2023
Response from Owner on Jul 3, 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

8/10 Good

Gloria, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay although was a little disappointed that as a Diamond member I did not get any acknowledgment of the status. I asked about the to-go breakfast that is normally available to diamond members and since it was 30 mins passed the cut off I was told “you’re too late, breakfast is only served until 1030”. Being unfamiliar with the area, it would have helped to have a snack available after having arrived at 1am due to flight delays the day before.
Stayed 3 nights in Jun 2023
Response from Owner on Jun 26, 2023
Gloria, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!