In-room safe, desk, blackout drapes, iron/ironing board

Reviews of Holiday Inn Express and Suites Fairmont, an IHG Hotel

2.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 279 out of 439 reviews" "
Rating 8 - Good. 128 out of 439 reviews" "
Rating 6 - Okay. 20 out of 439 reviews" "
Rating 4 - Poor. 7 out of 439 reviews" "
Rating 2 - Terrible. 5 out of 439 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Suzanne

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our stay at this property was very enjoyable! Great experience right from our check in, as we were greeted by a very pleasant front desk employee, who was very welcoming and friendly! I believe this hotel has just been recently renovated as everything was clean and new including our room, which was exceptionally clean! The only thing I might suggest is that the complimentary breakfast have healthier options. Thank you Holiday Inn Express, we’ll be back!
Stayed 1 night in May 2024
Response from Ken on May 11, 2024
Hello Suzanne!!Thank you for staying with us and taking the time to share your comments about it!! We appreciate your comments about our newly decorated rooms and our staff!! We are happy to know that your stay was comfortable and satisfactory. On behalf of the whole HIEX team, I would like to thank you for your stay and see you next time for one more comfortable stay!!

8/10 Good

Melissa

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Check in was a mess. The main entrance is being remodeled. We jad to go in the side door. The side doors were unlocked. We stayed in the aisle of the unlocked entrance and didnt really feel as safe as we.should have felt. We booked 2 rooms from through Expedia. The desk said only one came through. I showed my receipt. He had to dig a bit and found our we did have two rooms. He put a note for the next oerson not to try andncharge for the room. I had to call the next day and have the charge taken off. Out of all the rooms in the hotel, two doors down from the unlocked entrance should not have been our room. Thw night chek in was very polite and helpful, as the morning shift. However, having to call about an incorrect charge is not cool. The woman i spoke with was kind and took action immediately, asking for a call back if she had a problem with the charge. It was removed by next business day. So, service overall was very good, minus my charge. This is our favorite place to stay in Fairmont. Please keep it that way! Rooms were very nice: clean and comfortable.
Stayed 1 night in Apr 2024
Response from Ken on May 4, 2024
Hi Melissa,Thank you for your stay with us and for taking the time to give us feedback about your stay!! We apologize for the inconvenience you had when you checked in but glad to know that it was resolved. I am glad to know that apart from the initial mess, you enjoyed your stay!!. I really appreciate your comments about our room and the staff!!!Again, thank you for sharing your comments, and hope to see you again for one more comfortable stay!!

10/10 Excellent

Kathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful enroute hotel! Completely renovated inside including rooms:) We have stayed here 4 times over the last few years & continue to appreciate the comfort, consistency & great staff. Warren has always been exceptionally helpful:) We highly recommend this hotel!
Stayed 1 night in May 2024
Response from Ken on May 4, 2024
Thank you Kathy for your stay and taking the time to share your experience with us!! We appreciate your comments on our newly decorated rooms and for the staff!! Our goal is to make the stay of our customers comfortable and pleasant. We are glad to hear that our Holiday Inn Exp. Team has made your stay satisfactory. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Again, thank you for sharing your comments, and hope to see you again for one more wonderful stay!!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. The beds were comfortable. They had a decent workout room and nice indoor pool. The breakfast was adequate. They had the same options every day, so it got a little boring done we were there several days. My only complaint was that the bathroom floor was very dirty and needed mopping.
Stayed 4 nights in Apr 2024
Response from Ken on May 4, 2024
Thank you Brian for taking the time to share your comments about your stay with us!! We are glad to know that your stay was satisfactory and comfortable!! We also noticed your comments about the bathroom floor and we apologize for any inconvenience to you because of that. We have already directed our housekeeping staff to look into that and make it right!! Again, thank you for sharing your comments, and hope to see you again in the future for one more great stay!!

10/10 Excellent

steven d

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great room'great breakfast and friendlystaff
Stayed 1 night in Apr 2024

10/10 Excellent

Rodney

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully updated, very comfortable bed, good breakfast, walkable to restaurant
Stayed 1 night in Apr 2024

10/10 Excellent

Dave

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Kathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a very pleasant, uneventful stay. Room was very comfortable, quiet with great bed & bedding. We have stayed here several times & it is consistently good, smooth check in, very good breakfast & attentive staff. Great value & comfort.
Stayed 1 night in Mar 2024

10/10 Excellent

Erica

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very roomy and clean comfortable sitting area quiet and the breakfast offered a variety of options. Will definitely stay there again when in town.
Stayed 1 night in Mar 2024

10/10 Excellent

PAT

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was good rooms were in good condition. layout was very good. breakfast had variations and was excellent. i am very happy with the stay. property was well lit and felt very safe. had a good night sleep. thank you.
Stayed 1 night in Mar 2024

8/10 Good

Mack

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to restaurants. Breakfast needs staffed better. Had to wait on pancake machine to be refilled and syrup replenished 3 days in a row. Only one person was restocking breakfast bar and even though they never stopped, there needs to be 2 people to keep up with the demand. Other than breakfast issues, everything else was good
Stayed 3 nights in Mar 2024

10/10 Excellent

Shauna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very polite at the front desk. Very clean
Stayed 3 nights in Mar 2024
Response from Ken on Mar 17, 2024
Hi Shauna,Thank you for taking the time to give us feedback on your stay with us!!. We appreciate your comments and are pleased you had a satisfactory and comfortable stay with us. We are looking forward to seeing you again for one more great stay!!!Thank you once again for your five-star review!!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ken on Mar 17, 2024
Hello Lisa,We are glad to hear that you had a great stay with us!!Also thank you for your five-star review and for taking the time to give us feedback on your stay with us. We are looking forward to seeing you in the future for one more great stay with us!!Thank you once again,

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for dr. Visit
Stayed 1 night in Jan 2024
Response from Ken on Mar 16, 2024
Thank you, Eric, for sharing your feedback about your stay with us. We are glad to know that your stay was pleasant and comfortable. We hope to see you again for one more great stay!!Thank you,

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ken on Mar 17, 2024
Thank you Heather for your five-star review!! We appreciate you taking the time to give us feedback on your stay. We are glad to know that your stay was satisfactory and comfortable!! Hope to see you again for another great stay!!Thank you,

10/10 Excellent

Ivan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plastic cutlery and plates. We should do better
Stayed 1 night in Mar 2024
Response from Ken on Mar 17, 2024
Hello Ivan,Thank you for your five-star review!! We appreciate you taking the time to give us feedback on your stay. We are glad to know that your stay was satisfactory and comfortable!! Hope to see you again for another great stay!!Thank you,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ken on Mar 17, 2024
Thank you, John for your five-star review!! We appreciate you taking the time to give us feedback on your stay. We are glad to know that your stay was satisfactory and comfortable!! Hope to see you again for another great stay!!Thank you,

10/10 Excellent

Jim

Stayed 1 night in Feb 2024

10/10 Excellent

Fred

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated, bright and clean. Staff is very friendly and helpful. Cracker Barrel is within walking distance and gas stations close by.
Stayed 1 night in Feb 2024
Response from Ken on Mar 17, 2024
Hello Fred,Thank you for your stay with us and for taking the time to give us feedback. We appreciate your comments about our rooms, staff, and cleanliness!! We are glad to know that we made your stay satisfactory and comfortable!! Hope to see you again for another great stay with us!!,

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and updated
Stayed 1 night in Feb 2024
Response from Ken on Mar 17, 2024
Thank you John for the five-star review!! We appreciate your stay and taking the time to give us feedback.We are glad to know that you loved our renovated rooms and our cleanliness!! We hope to see you again whenever you are on this side of the country!!Thank you once again!!

2/10 Terrible

Jeff

Disliked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Dec 2023
Response from Ken on Feb 12, 2024
Hello Jeff!!Thank you for choosing Holiday Inn Express and we appreciate you taking the time to provide feedback about your experience at Holiday Inn Express FAIRMONT.I want to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Thank you once again,

6/10 Okay

Verified traveler

Hotel was under construction so its messy
Stayed 1 night in Dec 2023
Response from Ken on Dec 28, 2023
Hello Anonymous,We appreciate your stay with us and taking the time to give us feedback. We apologize for the inconvenience you might have during your stay because of the renovation on the ground floor. We hope to serve you again in the near future to make sure your stay is pleasant and comfortable!!

10/10 Excellent

Dawn

Stayed 1 night in Dec 2023
Response from Ken on Dec 17, 2023
Hello Dawn,Thank you for the five-star review and we are glad to know that your stay was pleasant and to your satisfaction!! On behalf of our team at HIEX, Fairmont, I appreciate your time to give us feedback and would like to see you again for one more great stay!!

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ken on Dec 17, 2023
Hello Nicholas!!We appreciate you for taking the time to share your comments on your stay at our property. Thank you for your five-star review!! Our goal is to make the stay of our customers comfortable and pleasant. We are glad to hear that our Holiday Inn Exp. Team has made your stay satisfactory. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will allow us to serve you again in the future for one more pleasant stay!!

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ken on Dec 9, 2023
Thank you Marilyn for your five-star review and we are glad to hear that your stay was comfortable and to your satisfaction!! We appreciate you taking the time to give us the feedback and expect to see you again in the future for one more great stay!!

10/10 Excellent

Russell

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ken on Nov 25, 2023
Thank you Russell for your stay and for taking the time to give us the feedback. We appreciate your stay with us and are glad to know that your stay was comfortable and to your satisfaction!! Again, thank you and hopefully see you again in the near future for one more great stay!!,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Typical excellent Holiday Inn Express experience. Here's hoping they have the gluten free muffins for breakfast.
Stayed 1 night in Oct 2023
Response from Ken on Nov 10, 2023
Thank you Mark for your stay with us and also for taking the time to give us feedback on your stay!! We appreciate your comments and are glad to know that your stay was comfortable and satisfactory!! We also noticed your comment about the breakfast item and we will check on that with our breakfast dept. Once again on behalf of the whole HIEX team members, I do appreciate your stay and see you for one more better future stay!!

10/10 Excellent

Deborah

Stayed 1 night in Oct 2023
Response from Ken on Nov 10, 2023
Thank you Deborah for your stay with us and for taking the time to share your experience!! We are glad to know that your stay was pleasant and comfortable!! Thank you for your five-star review!! Hope to see you again for one more great stay!!

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly, rooms very clean and comfortable
Stayed 1 night in Oct 2023
Response from Ken on Oct 21, 2023
Hello Kelly,Thank you for your stay and for taking the time to give us feedback. We are glad to know that your stay was pleasant and comfortable. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Allison

Stayed 1 night in Oct 2023
Response from Ken on Oct 14, 2023
Hello Allison,Thank you for your stay with us and for taking time to give us feedback. We appreciate your stay and we will work hard to get the full score!! Hopefully, we will see you in the near future for one more great stay!!!

10/10 Excellent

christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Oct 2023
Response from Ken on Oct 14, 2023
Hi Christine,Thank you for taking the time and your one-sentence comment explains that you enjoyed your stay with us!! I, appreciate your stay and hopefully, will see you in the near future for one more great stay!!

8/10 Good

kathi

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Staff friendly. Remodeling in progress but our rooms were clean and appear to be newly furnished.
Stayed 1 night in Oct 2023
Response from Ken on Oct 14, 2023
Hi Kathi,Thank you for taking the time for your comments about your recent stay!! We do appreciate your comments about the remodeling and also about the cleanliness of the room. We hope to see you again whenever you are visiting this side of the country. Thank you once again,

10/10 Excellent

Paul, Summerfield

Stayed 1 night in Oct 2023
Response from Ken on Oct 14, 2023
Thank you Paul for your 5-star review!!! We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Thank you once again,

10/10 Excellent

roger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff and a great room for the price.
Stayed 1 night in Sep 2023
Response from Ken on Oct 14, 2023
Hello Roger,Thank you for taking the time to give us feedback about your stay with us!! We appreciate your comments for our staff members and are glad to know that you loved our renovated rooms. Hopefully will see you again in the future

2/10 Terrible

Kathy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very happy with this hotel:) liked having Cracker Barrel next door for dinner. Appreciated coffee & tea in lobby. Breakfast was great.
Stayed 1 night in Sep 2023
Response from Ken on Sep 24, 2023
Hello Kathy,We appreciate you taking the time and give us feedback on your stay. We are glad to know through your comments that your stay was pleasant and comfortable. We could not find any negative comments from you for the room as well as for our services. We understand that by mistake you clicked on "1" instead of another option. We, as a whole team of HIEX appreciate your stay and would like to see you again for your another great stay at our facility!!!

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ken on Sep 16, 2023
Hello Patricia,Thank you for your full-star review!! I, on behalf of our whole HIEX Fairmont Team, appreciate your stay with us.Hope to see you soon!!Thank you once again,

10/10 Excellent

Dani

Stayed 1 night in Sep 2023
Response from Ken on Oct 14, 2023
Hello Dani,We appreciate your taking the time to give us feedback. We are glad to know that your stay was comfortable and satisfactory!! I, on behalf of the whole HIEX team, would like to thank you for staying with us and hopefully will see you again for one more great stay!!

10/10 Excellent

Sarita

Liked: Amenities, property conditions & facilities
Great stay
Stayed 1 night in Aug 2023
Response from Ken on Sep 16, 2023
Hello Sarita,Thank you for your five-star review!! We appreciate your taking the time to give us the feedback. Hopefully, we will see you soon for one more comfortable stay with us!!

10/10 Excellent

Destiny

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just so nice. They had just reavaded our room n it was just amazing. One thing I was to add is to please add a tub gripper n that tub we about fell gett in
Stayed 1 night in Aug 2023
Response from Ken on Aug 30, 2023
Hello Destiny!!We are glad to know that your stay was satisfactory and comfortable!! We notice your comments about the gripper in the tub and we have notified that to our maintenance dept. to look into that to make it right. Again, we appreciate you taking the time to give us the feedback.Thank you,

8/10 Good

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Ken on Sep 16, 2023
Thank you Molly for your stay and we do appreciate your taking the time to give us your feedback. We are glad that your stay was comfortable!!Thank you once again!!

10/10 Excellent

Marsha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were in the middle of remodeling but it was very beautiful, clean and quiet. Staff was helpful and friendly.
Stayed 1 night in Aug 2023
Response from Ken on Sep 16, 2023
Thank you Marsha!! We appreciate your stay and your taking the time to give us feedback on your stay. We are glad to know that your stay was comfortable!! We do like your comments about our renovated rooms. Thank you once again and see you for one more wonderful stay next time!!!

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Ken on Aug 15, 2023
Thank you Stephen for staying with us!! We are glad to know that your stay was pleasant and comfortable!!On behalf of our Holiday Inn Exp Team, I would like to convey our sincere thanks for taking the time to give us feedback. We, hope to see you again for another great stay!!!

8/10 Good

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, Convenient Location
We used this hotel while attending a conference. It was conveniently located - easy on and off the interstate. It was near gas stations and a restaurant, yet quietly secluded behind the main traffic thoroughfare. The hotel was clean and quiet. The breakfast was hot and sufficient. We did not have a lot of interaction with staff so we cannot comment on that aspect. Having stayed at another hotel last year for the same conference, I would definitely say we would return to this one instead of the other.
Stayed 2 nights in Jul 2023
Response from Ken on Jul 30, 2023
Hello Mr. Gayle!!Let me thank you for your stay with our Holiday Inn Exp. & Suites!! We are glad to know that your stay was pleasant and comfortable!! We appreciate you taking the time and give us feedback. We hope to see you again for another great stay!!.

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good place to stay in Fairmont
We were in town a couple of days for a family reunion. We have stayed there before and liked it. Everything went well, with two exceptions. 1.) They are in the process of renovating the rooms, which is a good thing, but there was still a the usual drywall dust around, and pallets of building materials in the parking lot. 2.) Some of the 'hot' items on the breakfast buffet (which is otherwise better than most) were not heated through. I got a sausage patty and my wife got a little pre-made omelet that were room temperature at best.
Stayed 2 nights in Jul 2023
Response from Ken on Jul 24, 2023
Hello Brian!!Let me go ahead and thank you for your stay!I apologize for the inconvenience because of the renovation in process. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We definitely will look into the area (breakfast) of concern and will make it right. Once again, thank you on behalf of our Holiday Inn Exp. Team for your stay. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

sam

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to spend the night..good clean smell and comfortable beds
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THANKS!
Stayed 11 nights in Jun 2023
Response from Ken on Jul 4, 2023
We appreciate your comments and would like to convey our sincere thanks for your stay on behalf of our Holiday Inn Exp. Team. We are glad that your stay was pleasant and comfortable. We are looking forward to seeing you for another great stay with us!!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
There was an issue with our reservation (double booked for the room), but the staff at the desk worked it out. The room was comfortable, clean, and easy to get to.
Stayed 1 night in Jun 2023
Response from Ken on Jun 17, 2023
Hello Laura,Thank you for taking the time and give us feedback about your stay!!! We are glad that you enjoyed our newly renovated rooms. Also, we are happy to know that our Holiday Inn Exp. team has made your stay pleasant and comfortable. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will allow us to serve you again in the future!!

8/10 Good

Dale

Stayed 1 night in May 2023
Response from Ken on Jun 12, 2023
Hello Mr. Dale,Thank you for your stay at our Holiday Inn Exp. in Fairmont, Wv. We appreciate you taking the time for feedback about your stay!! and we use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Les

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
all and all was fine place
Stayed 1 night in May 2023
Response from Ken on May 17, 2023
Hello Les,Thank you for your recent stay and for yourfull-star review! Your support is truly valued and we are thrilled you enjoyed your stay. We hope to see you again soon!Thank you once again on behalf of our team at Holiday Inn Express in Fairmont!!