Exterior

Reviews of Holiday Inn Express Hotel & Suites Fort Worth Southwest I-20, an IHG Hotel

2.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 311 out of 774 reviews" "
Rating 8 - Good. 217 out of 774 reviews" "
Rating 6 - Okay. 102 out of 774 reviews" "
Rating 4 - Poor. 70 out of 774 reviews" "
Rating 2 - Terrible. 74 out of 774 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Adonica

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 2 nights in Apr 2024
Response from Michele P, Assistant Manager on May 7, 2024
Adonica,Thank you for the 5! We appreciate your review. WE hope that you will choose to stay with us again on your next trip to Fort Worth.

10/10 Excellent

Reginald

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The pool was dirty an unuseable. Didn't say anything about it in website,
Stayed 1 night in Mar 2024
Response from Michele P, Assistant Manager on Mar 30, 2024
Reginald,Thank you for taking the time to share your feedback. We appreciate your comments. We are working to have the pool open at the beginning of the season. I would like to apologize for the miscommunication on the dates for that. I hope that you will come back and stay with us again when the pool is open.

2/10 Terrible

niranjana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Michele P, Assistant Manager on Mar 22, 2024
Niranjana,Thank you for taking the time to share your review. I would like to apologize that your stay was so far below expectations. We will continue to work on improving the hotel and providing the best possible guest experience. I hope that you will give us another opportunity to improve your impression of our hotel.

10/10 Excellent

Calman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though it was going through renovations it was still a nice property. All the staff was friendly.
Stayed 4 nights in Mar 2024
Response from Michele P, Assistant Manager on Mar 18, 2024
Calman,Thank you for your review. We appreciate your feedback as we continue working to improve our hotel and on providing the best possible guest experience for all our guests. We hope that you will choose to stay with us again!

2/10 Terrible

Bernard

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst Holiday Inn Express I ever stayed in..the first room given there was a leak in the bathroom wall where everytime you flush the toilet the floor would get wet..they moved me to another room and the doors and some of the furniture had paint splatter everywhere..the ceiling looks like it was leaking at one time and the repair was not done right..horrible rooms..but I was tired and since the bathroom wall wasn't leaking I stayed in it..I would never recommend this hotel to anyone.. Holiday Inn Express should be ashamed to have there name on this establishment.. surely it doesn't represent them well..
Stayed 1 night in Feb 2024
Response from Michele P, Assistant Manager on Feb 24, 2024
Bernard,I am sorry to hear that your stay was so far below expectations. We aim to provide an exceptional guest experience for all of our guests, I am sorry that we missed that mark for you. I would like to thank you for taking the time to share your review. I am pleased to say that we are beginning a large-scale renovation that will update and refresh the entire hotel. I do hope that you will come see all the upgrades once that has been completed. Again, thank you for sharing your insights.

6/10 Okay

Charles

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Michele P, Assistant Manager on Feb 19, 2024
Charles,Thank you for your review. We work hard to provide the best guest service possible. I am sorry to hear that your stay was not exceptional. I hope you will choose to stay with us again so we can make a better impression for you.

8/10 Good

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent! Liked the breakfast too. Didn’t like the room. It was remodeled, dirty no plug in sink. Bed was not comfortable. Could be better.
Stayed 1 night in Dec 2023
Response from Michele P, Assistant Manager on Dec 26, 2023
Brenda,Thank you for your review. I am happy to hear our staff and breakfast made your stay enjoyable. I'd like to apologize that your room did not meet expectations. We strive to provide the best guest experience possible for everyone. I'm happy to announce our renovation that is starting soon. Hopefully you will chose to stay with us to see all the updates the renovation will bring. Thank you again for choosing us and for your review.

10/10 Excellent

Brenda

Stayed 1 night in Dec 2023
Response from Michele P, Assistant Manager on Dec 26, 2023
Brenda,Thank you for the 5 star rating!

10/10 Excellent

Rodney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
A little out dated, but was clean and comfortable.
Stayed 1 night in Dec 2023
Response from Michele P, Assistant Manager on Dec 26, 2023
Rodney,Thank you for your review. We are glad you enjoyed your stay and I am happy to say that we are beginning an extensive renovation that will update and refresh the entire hotel. We hope you will come see us again to see all the updates.

4/10 Poor

Pedro

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Michele P, Assistant Manager on Nov 18, 2023
Pedro,I’m sorry to hear that your stay did not go as expected. We strive to provide the best possible guest experience and I am apologize that we did not hit the mark for you. Thank you for providing feedback to help us work on the areas where we need improvement. I hope that you will chose to give us another chance to make a better impression.

10/10 Excellent

william

Traveled with family
Liked: Cleanliness, staff & service, room comfort
recent stay
overall i would stay again. The staff was professional and attentive. The room was mostly clean it's just that the hotel is dated and needs refurbishment. I liked how quiet it was.
Stayed 2 nights in Nov 2023
Response from Michele P, Assistant Manager on Nov 13, 2023
William,Thank you for your review. We appreciate your feedback and will continue working on the hotel to improve the experience for all of our guests. I'm happy to hear that our staff helped make you stay comfortable and enjoyable. We hope you will choose us again on your next trip to Fort Worth.

8/10 Good

Dana

Stayed 1 night in Nov 2023
Response from Michele P, Assistant Manager on Dec 26, 2023
Dana,Thank you for your response. We are happy to hear that you enjoyed your stay. We hope that you will choose us again for future stays.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Friendly
Everything went very smooth. Staff was very Friendly, room was clean. Breakfast was very good and kept very stocked and cleaned. I would stay there again next time in Fort Worth.
Stayed 3 nights in Sep 2023
Response from Michele P, Assistant Manager on Oct 6, 2023
Anthony,Thank you for taking the time to share your review of our hotel. We appreciate your input and will to continue working to improve our performance and hotel to provide the best possible experience for all of our guests. We look forward to seeing you on your next trip to Fort Worth.

8/10 Good

Ami

Stayed 2 nights in Sep 2023
Response from Michele P, Assistant Manager on Oct 8, 2023
Ami,Thank you for your review. We appreciate the feedback and will continue to work improving our hotel. We hope to see you again on your next trip to Fort Worth.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Disappointing stay
Our room had a terrible musky odor and the bathroom was in poor condition. We were put in a handicap accessible room which we did not request and the bathroom floor appeared to have dirty glue or caulking all over the tile. The caulking around the shower was very messy. The air conditioner in our room was very noisy and rattled really bad when it would kick on. Very disappointing quality for a Holiday Inn.
Stayed 2 nights in Sep 2023
Response from Michele P, Assistant Manager on Sep 5, 2023
Anonymous,Thank you for taking the time to provide feedback about your recent stay with us. We sincerely apologize for the issues you encountered during your visit. Your feedback is crucial in helping us improve our service and facilities.We're truly sorry to hear about the musky odor in your room, the condition of the bathroom, and the inconvenience of being placed in a handicap accessible room without your request. Cleanliness and room condition are top priorities for us, and we will work diligently to ensure that such issues are addressed promptly.Regarding the noisy air conditioner, we regret that it disrupted your comfort. Our maintenance team will investigate this matter and take necessary steps to resolve it to prevent future inconveniences for our guests.Your comments are invaluable to us, and we appreciate your honesty. We understand that this experience did not meet your expectations for a Holiday Inn, and we are committed to making improvements to prevent similar issues from occurring in the future. Please feel free to reach out to our management team if you would like to discuss your experience further. We hope you will consider giving us another opportunity to provide you with the high-quality service and accommodations you expect from us.

2/10 Terrible

Wesley

Stayed 1 night in Aug 2023
Response from Michele P, Assistant Manager on Aug 28, 2023
Wesley,Thank you for taking the time to share your review. I am sorry to hear that your stay was below expectations. We strive to provide an excellent guest experience with every stay at our hotel. I hope that you will give us another chance to show you that this was an exception and not typical of our hotel.

10/10 Excellent

YUMARY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only thing I noticed when I walked in the room was a dead black cricket which stayed underneath the bathroom sink. The next day the maid refreshed my room but, didn’t sweep the cricket. I did find a nice young lady maid and she quickly got rid of it. Everything else was wonderful including the staff and breakfast.
Stayed 2 nights in Aug 2023
Response from Michele P, Assistant Manager on Sep 5, 2023
Yumary,We appreciate your detailed feedback about your recent stay with us. We're delighted to hear that you had a wonderful experience overall, enjoyed the staff, and appreciated our breakfast offerings.However, we apologize for the inconvenience caused by the presence of the cricket in your room. We understand that this was not a pleasant surprise, and we have shared your comments with our housekeeping team to ensure that they pay closer attention to cleanliness and pest control in the future. We are glad that you were able to find a helpful housekeeper to assist you promptly.Thank you for bringing this to our attention, and we hope that your next stay with us will be even more enjoyable, without any unexpected surprises. Your feedback helps us improve our service, and we look forward to welcoming you back soon.

10/10 Excellent

Wiltz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No electricity to home. 100°+ outside. Needed a cool place to sleep.
Stayed 1 night in Aug 2023
Response from Michele P, Assistant Manager on Aug 5, 2023
Wiltz,Thank you for taking the time to share your review. We appreciate your feedback and will continue working to improve our service and hotel. We you'll choose to stay with us again.

8/10 Good

Cloyde

Liked: Cleanliness, staff & service, room comfort
Improvement on quality and quantity of amenities
Disappointed in the amenities. There was only 3 pod of coffee and we each drink two cups. There was only bar of soap for both the sink and bathing. I had to keep move it from one location to another. There were only two bath towels and with my partner having long hair another bath towel was needed. The toilet paper was soo thin that you had to use twice the normal amount.
Stayed 1 night in Jul 2023
Response from Michele P, Assistant Manager on Jul 16, 2023
Dear Cloyde,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay regarding the amenities provided. Your comments are valuable to us as they help us identify areas where we can make improvements.We apologize for the inconvenience of having only one bar of soap for both the sink and bathing. This oversight does not meet our usual standards, and we will take steps to ensure that each area is properly equipped with the necessary amenities for our guests' convenience.Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future.

8/10 Good

James

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Michele P, Assistant Manager on Jul 16, 2023
Dear James,Thank you for taking the time to leave us an 8. We appreciate your feedback and are glad to hear that you had a positive experience during your stay at our hotel.We strive to provide exceptional service and a comfortable environment for all our guests, and your rating serves as an encouragement to our team.If you have any specific feedback or suggestions on how we can further improve our services, please don't hesitate to reach out. We value your input and are always looking for ways to enhance the guest experience.Thank you once again for choosing to stay with us. We hope to have the opportunity to serve you again in the future and provide you with an even better experience.

2/10 Terrible

Antoinette, Bloomington

Business traveler, Traveled with family
Very poorly maintained, checking was delayed for an hour late around 4:30 pm, horrible breakfast and rooms had a weird smell
Stayed 5 nights in Jun 2023
Response from Michele P, Assistant Manager on Jun 17, 2023
Antoinette,I'd like to apologize that your stay was not up to expectations. We aim to provide every guest with the best experience possible and I am sorry to hear that we missed the mark for you. We are working consistently to improve our performance so that these issues can be avoided. Thank you for staying with us and I hope that you will give us a chance to impress you with an exceptional stay.All the Best,

4/10 Poor

LUIS

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
This hotel is filthy not clean at all and looks very old. Not safe ppl walking around coming up to you asking for money walking around our vehicles. The pool wasn't open it was horrible with green nasty algae. Our room tho was clean. Staff friendly
Stayed 3 nights in Jun 2023
Response from Michele P, Assistant Manager on Jun 6, 2023
Luis,I'd like to thank you for sharing your review. We value your feedback. I'm sorry to hear that your stay did not go as expected. I understand the pool not being open is frustrating and we are working diligently to get it in use as soon as possible. I'm happy to say that we are the beginning stages of an extensive renovation that will refresh and update the hotel. I hope that you will chose to stay with us again to see all the improvements.

6/10 Okay

Jeffrey

Traveled with family
Liked: Staff & service
Stayed 3 nights in May 2023
Response from Michele P, Assistant Manager on May 26, 2023
Jeffrey,Thank you for your review. I'm sorry to hear that your stay was below expectations. We are in the beginning stages of an extensive renovation. I hope that you will choose to stay with us again to see all the updates to the hotel.

6/10 Okay

Tina

Stayed 3 nights in May 2023
Response from Michele P, Assistant Manager on Jun 4, 2023
Tina,Thank you for your review. I'm sorry to see that we did not manage to make your stay exceptional. Please know that we will continue working to improve the hotel and our performance in order to provide the best guest experience possible. We hope that you will choose to stay with us again where we can leave a better impression for you.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
The staff was helpful enough but the room was terrible; tub faucet leaked, tile grout had failed and tiles were loose, wallpaper peeled from humidity and stapled back down with large staples. Room curtains wouldn’t close all of the way. Room furniture was old and outdated (table legs were loose and wobbled).
Stayed 1 night in Apr 2023
Response from Michele P, Assistant Manager on Apr 24, 2023
Anonymous,Thank you for your review. I'm sorry to hear your stay did not meet expectations. We are working to correct these issues with our upcoming renovation. I hope you will come stay with us again after to see all the updates.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Stayed 4 nights in Apr 2023
Response from Michele P, Assistant Manager on Apr 22, 2023
Anonymous,Thank you for sharing your review of our hotel. I am sorry to hear that your stay did not meet expectations. We will continue to work on improving our hotel and our performance. I do hope that you will give us another chance to make a better impression during a future trip to the area.

10/10 Excellent

Savana

Stayed 1 night in Apr 2023
Response from Michele P, Assistant Manager on Apr 22, 2023
Savana,Thank you for the 10! I'm glad to hear that you enjoyed your stay and we hope to see you again.

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Fort Worth
Brooke our host clerk was very professional and courtrous. She texted me to see if I needed anything which was so nice. Our room was great. The bed comfortable and black out curtains wete perfect. Great stay overall.
Stayed 1 night in Apr 2023
Response from Michele P, Assistant Manager on Apr 15, 2023
Laura,Thank you for sharing your review. We appreciate all feedback and will be sure to share it with our staff. We are glad to hear that Brooke was so helpful in making your stay enjoyable.

10/10 Excellent

Ricardo

Stayed 2 nights in Apr 2023
Response from Michele P, Assistant Manager on Apr 30, 2023
Ricardo,Thank you for the 5! I'm glad to hear you enjoyed your stay.

10/10 Excellent

Timika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Michele P, Assistant Manager on Apr 9, 2023
Timika,Thank you for your review. We appreciate the feedback!

10/10 Excellent

jeremy

Stayed 2 nights in Mar 2023
Response from Michele P, Assistant Manager on Apr 9, 2023
Jeremy,Thank you for the 10! I'm glad to hear you enjoyed your stay with us!

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Michele P, Assistant Manager on Apr 15, 2023
Tina,Thank you for the great score! We hope you'll chose us again for your next visit.

8/10 Good

James

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we liked that it was centrally located to many food places and that it was clean for the most part. About the only down fall was when first walking into the room and everytime after that was a musky odor. Maybe have a room freshener, or filter in the AC units. We understand in this area and time of year the moisture and humidity is a constant force so the odor was expected just wasn't expecting as pungent an odor.
Stayed 2 nights in Mar 2023
Response from Michele P, Assistant Manager on Mar 18, 2023
James,I'd like to thank you for your review. We appreciate the feedback. I'm sorry to hear that your room wasn't right. We will work to correct the issue with the odor to make sure it is corrected. Thank you again for staying with us and we hope to see you again.

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great place to stay for our visit to Fort Worth!
Stayed 1 night in Mar 2023
Response from Michele P, Assistant Manager on Mar 17, 2023
Brian,Thank you for your feedback. We appreciate your comments as we work to improve the guest experience for all of our guests. We hope to see you again.

10/10 Excellent

August

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2023
Response from Michele P, Assistant Manager on Mar 17, 2023
August,Thank you for your review. We appreciate your feedback as we continue to improve the guest experience at our hotel. We hope you will chose to stay with us again!

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service
The staff was absolutely incredible. From maintenance to management every single person was friendly, kind and professional. Thank you for an amazing stay.
Stayed 1 night in Mar 2023
Response from Michele P, Assistant Manager on Mar 17, 2023
Judith,Thank you for sharing your review. We appreciate your comments and will be sure the staff sees them. We are glad to hear you enjoyed your stay. We hope to see you again on your next trip to the area.

8/10 Good

Thomas

Business traveler
Liked: Cleanliness, staff & service, amenities
Overall, I enjoyed my stay. Staff was nice, it was quiet, and a decent restaurant within walking distance. Price wasn't bad either.
Stayed 1 night in Feb 2023
Response from Michele P, Assistant Manager on Mar 9, 2023
Thomas,Thank you for your review. We appreciate your feedback about our hotel and staff. We take pride in offering the best guest experience possible and will continue to work on improving. We hope to see you again on your next trip.

10/10 Excellent

Irais

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the staff they were really great at helping me with whatever question I had.
Stayed 1 night in Feb 2023
Response from Michele P, Assistant Manager on Feb 27, 2023
Irais,Thank you for your review. I'm happy to hear that our staff helped you during your stay. We pride ourselves on providing the best guest experience possible. We hope to see you again on your next trip to the area.

6/10 Okay

Karen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front office staff not at desk and took a long time to show up. No bell.
Stayed 1 night in Feb 2023
Response from Michele P, Assistant Manager on Feb 21, 2023
Karen, Thank you for taking the time to share your review. I'm sorry to hear that our staff missed the mark on providing the guest experience we aim for. We appreciate your feedback and will use it to improve our performance. I do hope you will choose to stay with us in the future, we would love the opportunity to show you that this stay was an exception to the usual.

8/10 Good

Lauren

Solo traveler
Liked: Staff & service, amenities, property conditions & facilities
Erika was really nice and friendly.She did everything to make my stay comfortable.
Response from Michele P., Assistant Manager on Jan 6, 2023
Lauren,Thank you for your review. It is always nice to hear when we hit the mark for an excellent guest stay. We hope to see you again on your next trip to Fort Worth.

4/10 Poor

John

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
They skipped my room during clean up on the second day. I complained, no one responded.
Response from Michele P, Assistant Manager on Feb 27, 2023
John,I would like to apologize that your stay did not meet expectations. We will use your feedback to coach our team and continue to improve our performance. We strive to give every guest the most comfortable, pleasant stay possible. We hope that you will give us another chance to make a better impression.

10/10 Excellent

Abram

Stayed 1 night in Dec 2022

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2022
Response from Michele P, Assistant Manager on Dec 26, 2022
Anonymous,Thank you for your review. I'm sorry to hear your stay was less than exceptional. We try to provide the best stay possible for all of our guests and I'm afraid we missed the mark this time. I hope you will choose to stay with us again and see that this stay was not common here.

6/10 Okay

Candice

Traveled with family
Liked: Amenities
The property is in a good location close to Target and restaurants.
Response from Michele P, Assistant Manager on Dec 26, 2022
Candice,Thank you for your review. I'm sorry to hear that your stay was not as good as it should have been. We are constantly working to improve the hotel and our performance to give each guest the best stay possible. I hope you will give us a chance to show you that this stay was an exception to the rule.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Michele P, Assistant Manager on Dec 26, 2022
Anonymous,Thank you for the 10!

4/10 Poor

Jo

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Water faucet in tub would be hot at times and cold at others. Needs fixed! Htg/cooling unit made so much noise when it came on at night we couldn’t sleep. Nothing but sweetened creamers for coffee and some of us are diabetic. Girl at front desk when we checked in was very nice and helpful. We have stayed at this HI so many times but plan to check out other nearby hotels for the future.
Stayed 1 night in Dec 2022
Response from Michele P, Assistant Manager on Dec 26, 2022
Jo,Thank you for taking the time to share your experience. I would like to apologize that this stay did not meet the expectations we have for this hotel. We are working to correct the issues you faced both in your room and with the sugar free creamer. We do hope you will continue to stay with us and let us regain that trust in us. Thank you again for bringing these items to my attention.

8/10 Good

Greg

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2022
Response from Michele P, Assistant Manager on Dec 26, 2022
Thank you Greg! We are glad you enjoyed your stay and we hope you'll choose us for your next stay.

2/10 Terrible

Patrick

Disliked: Staff & service
Stayed 1 night in Nov 2022

10/10 Excellent

Terrie

Stayed 1 night in Oct 2022

4/10 Poor

James

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel is well below the standard we expected for a Holiday Inn Express.
Stayed 2 nights in Sep 2022
Response from Michele P, Assistant Manager on Oct 4, 2022
James,Thank you for the feedback. Every review is important to us in our efforts to continuously improve the hotel and our staffs performance. We try to provide a relaxing and enjoyable stay for all of our guests and I'm sorry to see we missed the mark for you. We are in the beginning stages of a remodel that will update and refresh the entire hotel, I hope you chose to stay with us again after it's completion to see all the wonderful changes we are making.