4/10 Malo
Desiree H.
10 ago. 2021
What we paid for is not what we got
Paid for a 1107 sqft, one bedroom, king bed got a 500 sqft, one bedroom “queen” bed. When the confirmation came to through for the 500sqft I immediately call the management company who told me they fixed it, I then sent a communications of which they confirmed it was corrected. Upon showing up at the resort, I found they did not even have a townhouse the met those specifications and even shared the confirmation and posting from VRBO. While the townhouse was nic, it was much small than what had paid for. When I request a refund for the difference between the 500sqft (which we actively did not choose) and the 1107sqft. I was told they could not refund the difference. For this being the first time that I have VRBO, I probably won’t use it in the future or I will be calling the resort directly when looking for the confirmation
Desiree H.
Se hospedó 3 noches en julio de 2021