Interior entrance
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Reviews of Hotel Cityroom

Hotel Cityroom
Hagenstraße 43, Gelsenkirchen

Reviews

7.4

Good

Rating 10 - Excellent. 4 out of 11 reviews" "
Rating 8 - Good. 4 out of 11 reviews" "
Rating 6 - Okay. 0 out of 11 reviews" "
Rating 4 - Poor. 1 out of 11 reviews" "
Rating 2 - Terrible. 2 out of 11 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

7.4/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jim

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't stay here unless you want to get bitten by spiders in your bed. I am in Germany for work and was going to stay here. About 30 minutes after I checked in, I noticed a web and several tiny spiders crawling on the bed. I have had bad allergic reactions to spider bites before, so I went and requested a refund, as having spiders in my bed isn't acceptable. When I told the man at the front desk about the spiders, we walked up to the room so I could show him. He looked at them, brushed them off the bed and said "I don't see anything." Then I showed him one that I killed on some toilet paper and he took it from me and put the tissue in his pocket (later I asked what he did with it because I wanted to use it for proof and he said he "I don't know threw it somewhere"). He said there weren't spiders on the bed and he refused to give me a refund. I went ahead and booked another hotel, as almost all hotels in the area were sold out. This other hotel I am at is 45 to 60 minutes away from work, while the Cityroom hotel was only 5 minutes away. I asked him kindly again to refund me. I booked through Expedia and told them about the issue. Expedia tried to call the man from Cityroom while I was still standing at the front desk. The man from Cityroom pretended like he couldn't speak english and hung up. I kept trying to get Expedia to help me out, and they wouldn't. Terrible customer service from both Expedia and The hotel. I will never book through Expedia again.
Stayed 11 nights in Oct 2019

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Der CheckIn ging super unkompliziert über eine Schlüsselbox mit Code. Das Zimmer war sauber und super neuwertig eingerichtet. Parkmöglichkeiten für die Nacht gibt es drum herum genug!
Stayed 1 night in Mar 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Der Aufenthalt für eine Nacht im Cityroom war alles im allen OK
Stayed 1 night in Jan 2020

8/10 Good

Birgit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Empfehlenswert
Sehr freundlicher Empfang . Das Hotel ist sehr zentral gelegen . Schade , dass es keine eigenen Parkplätze hat . Einen Schminkspiegel habe ich im Bad vermisst .
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 2 nights in May 2019

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zentral in Buer, sehr freundliche Kommunikation
Zentrale Lage in Buer. Das Zimmer war schön hell, sehr sauber und der Betreiber ausgesprochen hilfsbereit und freundlich. Leider kein Aufzug und kein Frühstück im Hotel verfügbar, beides für mich nicht besonders wichtig. Daher eine klare Empfehlung!
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super netter Empfang, großzügiges Zimmer, super Preis
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nettes Hotel, einfach und sauber für Kurzaufenthalter bestens geeignet
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

Robert

Sauber und freundlich
Sehr freundliches Personal, sehr moderne und saubere Zimmer.
Stayed 1 night in Sep 2018