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Close proximity to restaurants and shops. Very close to Boo Williams Sportsplex and Hampton Coliseum and Convention Center. Breakfast bar isn't bad, very helpful/friendly staff!
I had a great stay.
The only disappointment was that this hotel only accepts a MAJOR credit card (no cash app). Does not accept cash. My opinion is, as long as they receive their money for the stay, any means of payment should be accepted.
Unfriendly staff. Gave me a handicapped room and advised there was no other rooms available. Did not advise me of breakfast times nor where the elevators where upon check in.
TERI
Stayed 1 night in Feb 2024
8/10 Good
Linda
Traveled with family
Apr 13, 2024
Liked: Cleanliness, staff & service, amenities
Staff was great check in and out great.. need cleaning in elevator. Room for 4 ppl only had 1 towel
The staff was wonderful. The room clean . Air-conditioning loud and leaking water. Tv kept blinking off and on. Staff was great and moved us to a better room. Well no shower curtain in bathroom .
Overall our room was clean, staff was very friendly. Would stay here again
Atelson
Stayed 1 night in Mar 2024
8/10 Good
Kenya
Traveled with partner
Feb 29, 2024
Liked: Cleanliness, staff & service, amenities
The room was clean. The front desk was very professional and welcoming. The only problem is the plumbing. The toilet wouldn’t flush properly and the tub and sink didn’t drain well either.
The staff was excellent! They were very friendly and welcoming. We were conveniently located near Coliseum mall and the restaurants as well as other hotels where our friends were staying. And we were not too far from Hampton University, which is why we were down there for homecoming.
Check in was very easy and staff friendly. Breakfast was included and was very good. Hotel is about 20_30 min from Norfolk Port authority. Was close enough if you are going on cruise.
Lynn
Stayed 1 night in Sep 2023
Response from df on Oct 6, 2023
Thank you for your comments!. We are pleased that your stay with us met your expectations!. Please visit with us again so we can continue to deliver great service.
10/10 Excellent
Alphonso
Sep 23, 2023
Alphonso
Stayed 1 night in Sep 2023
Response from df on Oct 6, 2023
Thank you for a perfect score. Hope to see you again!
Sraff were very friendly. Elevator floors were very dirty, and overall cleanliness of hallways and our room was poor. The worst maintenance of any Holiday Inn Express we have ever stayed in.
HERBERT
Stayed 4 nights in Sep 2023
Response from df on Oct 6, 2023
We appreciate your comments and assure you that the areas that you referenced are being addressed. Please give us another opportunity to make things right,