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Reviews of Holiday Inn Express Hotel & Suites Harrison, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Harrison, an IHG Hotel
10906 New Haven Rd, Harrison, OH

Reviews

8.2

Very Good

Rating 10 - Excellent. 166 out of 399 reviews" "
Rating 8 - Good. 148 out of 399 reviews" "
Rating 6 - Okay. 50 out of 399 reviews" "
Rating 4 - Poor. 21 out of 399 reviews" "
Rating 2 - Terrible. 14 out of 399 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Courtney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were so warm and welcoming. The breakfast was amazing and the best I’ve had at a hotel. Will definitely choose this location again if I’m ever in the area!
Stayed 2 nights in May 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was cold. Had to ask to have gravy heated in microwave. Also, fan in bath runs when light is on. Glad we had a nightlight or we would have awakened each other going to the bathroom at night.
Stayed 1 night in May 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Super desk people
Stayed 1 night in Apr 2024

8/10 Good

patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This chain consistently has comfortable, nice-sized rooms and an above average free breakfast. The tub/shower, however, was really narrow, so you had to stand at a small angle. Weird.
Stayed 1 night in Apr 2024

10/10 Excellent

julie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptionally clean. Very good breakfast. Easy access to restaurants and the highway. The grounds were unremarkable. Sits amid many businesses. Perfect place for our activities this trip. We would definitely stay here again.
Stayed 3 nights in Apr 2024

10/10 Excellent

cynthia, middlebury

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly young lady at the check-in, nice to find that! Room was great, only downside was being by the elevator & a very noisy ice machine.
Stayed 1 night in Mar 2024

10/10 Excellent

Renee

Stayed 2 nights in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Scott

Business traveler
Liked: Cleanliness, staff & service, room comfort
Not as nice as other HI Express but good price
Checking in was good. The staff while checking in were polite, friendly, and professional. The staff on the clock when checking out in the morning was not as pleasant. I was checking out about 5:15 and had to ask for hot water because they only had coffee out. He let me in the breakfast area to get hot water and watch me to make sure I didn't take anything that was already set up in the breakfast area. That is too bad, seeing that I have been to other HIEs that understand people have leave early and will let me get some breakfast if it's ready. It looks as if the room had newer furniture. But it still showed age. The carpets are worn. The bathroom had relatively fresh paint but was peeling and showed where there were water problems above the shower. The steel door frame of the bathroom had rust coming through the paint. I saw that the panel of the bathroom door had come apart, so they nailed it back onto the rest of the door. The stain/finish on the bathroom door was coming off. That being said, I have stayed at another hotel at this same exit. This property is cleaner, and better maintained than the other property. I just think that the three hotels at this exit are all aging and show it. By the way there is an indoor pool, but no hot tub.
Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service! Would highly recommend
Service was incredible from everyone we dealt with. No complaints whatsoever. The shower tub however was so narrow that you had to practically stand on an angle to shower.
Stayed 1 night in Dec 2023

6/10 Okay

Kristin

Business traveler
Disliked: Property conditions & facilities
For the condition of the room I thought it was overpriced. The bed was comfortable but bathroom needed updating,
Stayed 1 night in Dec 2023

10/10 Excellent

Ryan

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Rob

Liked: Staff & service, property conditions & facilities
Very nice and clean. Very cordial staff!
Stayed 1 night in Dec 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Herbert, Harrison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like: Quick and easy check in/out Dislike: Little pricey for area
Stayed 3 nights in Nov 2023

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and prepared for my visit. The breakfast was great!!! The room had been updated . Very convenient place to stop on my way.
Stayed 1 night in Nov 2023

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Service
Stayed 1 night in Nov 2023

10/10 Excellent

Steve

Stayed 1 night in Nov 2023

10/10 Excellent

Chad R

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place stayed for a softball tournament. Clean, great customer service!! Would stay here again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Marty

Stayed 1 night in Oct 2023

8/10 Good

Brigette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 1 night in Oct 2023

4/10 Poor

John

TV didnot work. Waited 2 hours before being told a maintenance man was not available. I made 3 trips to the front desk to report the problem and to get updates.
Stayed 2 nights in Oct 2023

10/10 Excellent

Polina

Stayed 1 night in Sep 2023

4/10 Poor

James

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathroom in our room was dirty and in need of upkeep. The floor was dirty and the bottom of the shower had a weird spot on it. There were four people in our room and only towels for 2.
Stayed 1 night in Sep 2023

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Really quiet and room was clean. Friendly staff and obviously take care of the hotel with nice personal touches in the lobby.
Stayed 3 nights in Sep 2023

10/10 Excellent

Ursula

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Great room
The room was very clean. It had great water pressure and lighting and I liked the usb ports to plug my devices into. They also had good TV choices for little kids like Disney Jr and Nick Jr
Stayed 1 night in Sep 2023

8/10 Good

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and staff nice
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Kayla

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, excellent breakfast
Stayed 3 nights in Sep 2023

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Liked everything except the refrigerator was very loud and noisy.. made it hard to fall asleep
Stayed 1 night in Aug 2023

8/10 Good

Edmund

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good breakfast serviced very morning
Stayed 3 nights in Aug 2023

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Thomas

Stayed 1 night in Jun 2023

6/10 Okay

Lori

Stayed 1 night in Jun 2023

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have been here several times. Like the people and the hotel. Just wish the curtains would close all the way so I can sleep till 9:00 am if I choose
Stayed 1 night in Jun 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable
Nice. Clean and updated. One downside was we needed maintenance on a Saturday and they said they were not coming in. I said well we need them to fix something today and they expected us to fix it ourselves. The manager then came to apologize for the front desk person.
Stayed 2 nights in May 2023

6/10 Okay

Mollie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was disappointing
We came down for breakfast around 9am and there was no food left except packaged food. The coffee was empty and the person running it was no where to be found. Finally she came out and said her over was "down" and she couldn't prepare any more food. It was very disappointing. We had to go out and get breakfast and coffee.
Stayed 1 night in Oct 2022

10/10 Excellent

Jim

Stayed 2 nights in Oct 2022

10/10 Excellent

Mollie

Stayed 1 night in Sep 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was nice and clean, and very comfortable. Quick and easy check-in. The only complaint was that the breakfast was pretty picked over, and a lot of the food was already gone.
Stayed 1 night in Sep 2022

8/10 Good

Oliva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

4/10 Poor

David

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Low end location, staff was responsive and helpful but difficult to find. Door handles open when pushed UP?!? The halls and elevator were rough. TV channels were inaccesible. Breakfast was very limited. . Multiple dining locations were nearby. Wouldn’t return.
Stayed 1 night in Aug 2022

8/10 Good

Kayla

Traveled with family and small children, Traveled with family
Liked: Staff & service, property conditions & facilities
Property was just renovated. Overall good-one ice machine in the whole building and it smelled fishy and mildewy in that room but nowhere else. Breakfast was out of things half an hour before ending and they never refilled so that was disappointing. Also found a pillow with a case on it in the closet-case had dried snot or something on it.
Stayed 1 night in Aug 2022

10/10 Excellent

James

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Eric

Stayed 1 night in Aug 2022