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Reviews of OYO Hotel Quinta Mi Fortaleza Cone

2.5 out of 5
OYO Hotel Quinta Mi Fortaleza Cone
Av. Vicente Fox 100 Hidalgo, Hidalgo, NL

Reviews

2.0
Rating 10 - Excellent. 0 out of 2 reviews" "
Rating 8 - Good. 0 out of 2 reviews" "
Rating 6 - Okay. 0 out of 2 reviews" "
Rating 4 - Poor. 0 out of 2 reviews" "
Rating 2 - Terrible. 2 out of 2 reviews" "

4.0/10

Cleanliness

3.0/10

Staff & service

4.0/10

Amenities

4.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Staff & service, property conditions & facilities
Confusing Hotel
They didn't seem to know we had a reservation, and it was hard to know who worked there. We got locked in in the morning and had to scale the wall to find an alternate way out. They stayed up listening to music at wild party volume until 4am, keeping us from getting sleep. The place was a trash heap from a party they had earlier that day. No toilet seats or tissue in the rooms. Community kitchen was locked. Pool was unclean. We were also the only guests, so it had this desolate feel. No caretaker anywhere in sight. We wanted to check out but couldn't find anyone who worked there (and had no clue how to contact anyone there), so we drove across the trash-filled courtyard to the dummy locked gate and found a new place. Hotels.com and Cone wouldn't refund our money, which I get since it was a nonrefundable reservation. But neither of them worked with us to resolve the conflict, so stay at your own risk. The next place we found was very accommodating and super nice.
Stayed 8 nights in Dec 2019
Response from Hotel Quinta Mi Fortaleza Cone on Jan 18, 2020
Hello, we appreciate your comments and deeply regret that you have taken that impression. We have shared your comments with the team in charge to take the necessary measures and that this is not repeated again. Receive our most sincere apologies for the inconvenience we may have caused you.

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo unico que me gusto la tarde en la palapa asando carne
Stayed 1 night in Feb 2020
Response from OYO Hotel Quinta Mi Fortaleza Cone on Feb 11, 2020
Agradecemos tu visita y que te tomaras el tiempo de evaluarnos, nos complace saber que disfrutaste de tu estancia con nosotros. Esperamos que pronto nos visites nuevamente.