Romantic Room, 1 King Bed, Balcony, Courtyard View | Pillowtop beds, desk, iron/ironing board, free WiFi
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Reviews of Cedar Glade Resort

2.5 out of 5
Cedar Glade Resort
900 4th Street, Horseshoe Bend, AR

Reviews

7.0

Good

Rating 10 - Excellent. 13 out of 62 reviews" "
Rating 8 - Good. 26 out of 62 reviews" "
Rating 6 - Okay. 7 out of 62 reviews" "
Rating 4 - Poor. 10 out of 62 reviews" "
Rating 2 - Terrible. 6 out of 62 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Stephanie

Traveled with partner
Disliked: Amenities, property conditions & facilities
The picture that we saw did NOT remotely look like the room we got. When you opened the door, the room just smelled "old" Random mismatched bedding on the bed was odd. TV wasn't working properly. Just gave a very creepy vibe so we ended up not staying
Stayed 1 night in Apr 2024
Response from RG on Apr 30, 2024
We are very sorry for your experience. We are in the process of renovating our rooms.

4/10 Poor

Daniel Mollet

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from RG on Apr 30, 2024
We are sorry for your experience. We are in the process of renovating our rooms.

2/10 Terrible

Erling

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon pulling up to the hotel, cats everywhere. Was unable to pull up to front entrance because of it. We then enter our room where there are dead bugs everywhere. No toilet paper, Kleenex shoved in holder. Had to got front desk to ask for TP. Room appeared to not have been serviced! Stains on bedsheets, toilet bowl had poop all over inner rim, bugs and debris under bed, cobwebs all over, toiletries covered in filth and under chair was a spider nest and egg sacs. We asked for a new room. She grabbed her cane, pops a cigarette in her mouth, then grabs her electric cart to show us another room. This room was worse….live bugs crawling all over! She tells us if we want to go somewhere else she can reimburse our stay. Mentioned another hotel/resort down the road but have a minimum night requirement. Also informed us that they let maintenance guy go and some cleaning staff go the previous day and therefore closed their other building. With no choice we stayed the night after running to the Family Dollar to buy new bedding/pillows and cancelled our 2nd night. We avoided the continental breakfast which consisted of cereal thrown in Tupperware containers. The whole experience was so repulsive, could not even sleep with fear of bugs all over. This hotel needs to be shut down. Never have we experienced something so horrific!!!!!!

8/10 Good

Daniel Mollet

Stayed 1 night in Apr 2023

10/10 Excellent

Daniel Mollet

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Absolutely in a beautiful and quiet location.
Stayed 1 night in Apr 2023
Response from Robbie on Apr 22, 2023
We are so happy that you enjoyed your stay. Come see us again!

10/10 Excellent

Brandi

4/10 Poor

Eric

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very outdated. No 24 hours staff. We were the only ones there aside from a vehicle with all the windows busted out and two men staring us down as we went into our room. Bugs on the floor and in the bathroom. Stains on the top bed cover. Felt eerie enough for us to leave and go home at 11 pm.
Stayed 1 night in Jun 2022

10/10 Excellent

Temi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from robbie on May 29, 2022
Thank you for your feedback. So glad you had a wonderful stay and we look forward to seeing you again!

6/10 Okay

Tammy

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
I stayed for an overnight in the offseason so many of the advertised amenities were not available (understandably so). Staff at checkin was very nice. Older decor, rooms could use an update.
Stayed 1 night in Feb 2022
Response from Robbie on Mar 1, 2022
Thank you for your feedback and we look forward to having you stay with us again!

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night - good facilities
Stayed on night off season. Rooms are big.
Stayed 1 night in Jan 2022
Response from Robbie on Jan 25, 2022
Thank your feedback. We look forward to you staying with us again!

8/10 Good

Noelle

Traveled with group
Liked: Cleanliness, staff & service, amenities
We were well accommodated however the hot water only lasted a minute every time we showered.
Stayed 1 night in Jan 2022
Response from Robbie on Jan 4, 2022
Thank you for your feedback! We look forward to seeing you again!

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Robbie on Dec 6, 2021
Thank you! We look forward to seeing you again! Happy Holidays!

10/10 Excellent

Brian

Stayed 1 night in Oct 2021
Response from Hotel Manager, Robbie on Oct 14, 2021
Thank you for your review! Come stay with us again!

8/10 Good

Juanice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although an obviously older facility, it was clean and updated. The staff was very friendly and helpful. The lobby being closed from 8:00pm to 8:00am was a little inconvenient, but we knew that ahead of time and they accommodated our late arrival. The breakfast wasn't served until 8:00 so our early start made us miss it. Again, we knew that ahead of time. We will definitely stay there again.
Stayed 1 night in Oct 2021
Response from Robbie on Oct 7, 2021
Thank you for your feedback and we look forward to seeing you again!

10/10 Excellent

Stacie

Stayed 1 night in Oct 2021

8/10 Good

Jason

Business traveler
Liked: Staff & service
Stayed 2 nights in Sep 2021
Response from Robbie on Sep 30, 2021
Thank you for your feedback! Come stay with us again!

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cedar Glade Resort
Everything was good nice trip and get away
Stayed 2 nights in Sep 2021
Response from Robbie on Sep 14, 2021
Thank you for your feedback. Come see us again!

8/10 Good

Tammy

Business traveler
Liked: Room comfort
Good
Stayed 1 night in Aug 2021
Response from Robbie on Sep 2, 2021
Thank you for your feedback. Come see us again!

10/10 Excellent

Karla

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just wish the lobby was open earlier the 8am
Stayed 2 nights in Aug 2021
Response from Robbie on Sep 14, 2021
Thank you for your comments. Come see us again!

4/10 Poor

Rebecca

Traveled with family
Disliked: Property conditions & facilities
Not so good. Admission lobby was hot,air conditioning was out and there was no one at the front desk to check us in. Our room had no air conditioning until maintenance personnel got it going. The hotel looked much better on line than in person. Room and bathroom should of been cleaner.
Stayed 2 nights in Jul 2021
Response from Robbie on Jul 21, 2021
Thank you for your feedback. Not sure why no one was at the front desk and I'm sorry that you were inconvenienced. Our lobby a/c has recently gone out but we are in the process of getting it fixed.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Jul 2021
Response from Robbie on Jul 21, 2021
Thank you for your feedback

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, don't book through expedia
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
In the middle of nowhere
Seemed to be vacant for a long time. There were dead and alive bugs everywhere, cob webs, no hot water and no extra sheets for pull out bed. Front desk was helpful and was accommodating.
Stayed 1 night in Jun 2021
Response from Robbie on Jul 21, 2021
Thank you for your feedback

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When you walk in the room it feels like 1975. Its ovious the rooms/facility have not been updated since then.
Stayed 1 night in Jun 2021
Response from Robbie on Jun 14, 2021
Thank you for your feedback

2/10 Terrible

Verified traveler

Stayed 1 night in May 2021

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dusty. There was paint splatters all over the carpet. It looked like carpet hadn’t been vacuumed. Key stopped working, no one was working the desk so had to call someone in. No breakfast. Ironing board, but no iron. When asked for an iron, was told they didn’t have one. For the price and being called a “resort”, I expected more. The tub was nice.
Stayed 1 night in Apr 2021
Response from Hotel Manager, Robbie on Apr 27, 2021
Thank you, Tara, for bringing this to our attention and please accept my sincere apology for any issues you had with your room. We want our guests to have the best positive experience at our hotel and I'm sorry we fell short in this instance. We lacked judgement renting this room as we just finished painting the room and had not completed the task of removing any paint splatters. Again, my sincere apologies and hope you'll come again!

8/10 Good

Janie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Hotel Manager, Robbie on Mar 30, 2021
Thank you for staying with us! Come see us again!

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Hotel Manager, Robbie on Mar 23, 2021
Thank You! We look forward to seeing you again!

8/10 Good

Holly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall pleasing
Stayed 4 nights in Nov 2020
Response from Hotel Manager, Robbie on Jan 5, 2021
Thank you and we hope to see you again!

6/10 Okay

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable bed
The bed was very comfortable. The grounds around the hotel was a little rough and the price per night was a little high for what we got but i would stay again.
Stayed 2 nights in Oct 2020
Response from Robbie on Nov 17, 2020
I'm so glad you enjoyed your stay. Come see us again!

10/10 Excellent

Maxine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly and helpful! Room was clean and happily got a first floor room and we had a good nights rest! Young man at desk gave me name for local restaurant for breakfast! The restaurant was Calabama and the breakfast was great and cheap and the service was excellent! My friends and I enjoyed our visit to Horseshoe Bend!!
Stayed 1 night in Oct 2020
Response from Hotel Manager, Robbie on Oct 21, 2020
Thank you for your response and we look forward to seeing you again! Safe travels!

4/10 Poor

Wade

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Only game in town
No hot water, no one in the office until the next morning, room was dated.
Stayed 1 night in Mar 2020

8/10 Good

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a unique place to stay. It may not have all the modern day comforts of some hotels but it has a friendly staff that will do all they can to help, especially if you ask. We enjoyed our stay.
Stayed 3 nights in Nov 2019
Response from Front Desk on Dec 2, 2019
Thank you! We look forward to seeing you again!

6/10 Okay

David

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2019
Response from Cedar Glade on Sep 13, 2019
Thank you for staying with us and giving us your review. This will help us to improve our services. Thanks again and look forward to seeing you again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from RG on Aug 14, 2019
Thank you for staying with us and we hope you'll come again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were not impressed with the free breakfast. It was quiet, there were only 2 others cars in the parking lot. Probably wouldn't go back.
Stayed 1 night in Jun 2019
Response from Cedar Glade on Jul 9, 2019
Thank you for staying with us

2/10 Terrible

Larry, Machesney Park, IL.

Disliked: Cleanliness, staff & service, property conditions & facilities
Daily room housekeeping was non-existent. Breakfasts included out of date items. 3 night stay, no clean sheets, coffee was used first night not replenished til last night. Small bar of soap was all we had during entire stay. No phone in room to reach front desk, (not sure if there was an attendant overnight. My wife is handicapped and we requested a handicapped accessible room that's the only thing that was right. Totally bad experience. We would like a refund.
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Robbie on Sep 19, 2018
Thank you! Come stay with us again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Staff on Aug 24, 2018
Thank you! Come again!

2/10 Terrible

Holly, Nashville TN

Disliked: Cleanliness, property conditions & facilities, room comfort
Very bad experience
Room was smelly and air conditioner screeched and knocked. Spoke to the office, they couldn’t of cared less. Finally moved us to another room, the small fridge knocked. Didn’t get much sleep the 2 days I was there. I wouldn’t recommend this hotel.
Stayed 2 nights in Jun 2018

8/10 Good

heather, Arkansas

Liked: Cleanliness, staff & service, room comfort
Nice hotel
Nice hotel amazing staff willing to work with you. Beautiefull views golf course they are remodeling hotel but only during day looks as if they keep going it will be so much nicer. The rooms are nice but still need some work the rooms are so clean. We accidently got over booked for our room so they cleaned the room again and let us use the room and gave us a discount.
Stayed 1 night in Jun 2018
Response from Robbie on Jun 20, 2018
Thank you, Heather. I'm sorry for any inconvenience you experienced, but you are right in that we have some amazing staff members who believe in providing excellent customer service. We, at Cedar Glade Resort, are always committed to making our customers stay a relaxing and positive experience. We look forward to seeing you again! Have a wonderful day!

6/10 Okay

Billy

Liked: Cleanliness, staff & service, room comfort
Arrived late and lobby closed at 8 pm. No key in the late check in box. Called the number posted on lobby door. Got a voice mailbox. Had to call the emergency maintenance number. When staff arrived they were very apologetic and helpful. Said they had not received our reservation from Expedia. We always use Expedia and have never had this happen. Hotel staff said they have problems with reservations often. I would encourage calling the hotel to confirm before driving way out into the backwoods where the hotel is located.
Stayed 1 night in Jun 2018
Response from Robbie on Jun 12, 2018
We are so sorry for the inconvenience you encountered. We always strive to give good customer but apparently someone who received the email from Expedia about your booking failed to reserve the room. Once again, we are sorry and hope you will stay with us again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Robbie on May 21, 2018
Thank you for staying with us. Come again soon!

6/10 Okay

Jamie, Horseshoe bend, AR

Liked: Cleanliness, staff & service, room comfort
Very roomy
The shower took an hour to get to work other than that it was great
Stayed 1 night in Mar 2018

8/10 Good

Shera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out Of the way
Kind of isolated place. Room was spacious
Stayed 1 night in Sep 2017

8/10 Good

J, Kentucky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For our needs.
It worked very well for our Thanksgiving trip needs. Loved the room floor plan. Nice tile work in the bathroom. The tub/shower fixtures are cheap and don't work very well, but we survived. If you need a 24-hour desk/office it's not your place. Limited office hours. But it worked for us and we will use again.
Stayed 3 nights in Nov 2017

8/10 Good

David, Lexington, KY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel in Ozarks
Had a nice overnight stay. Friendly staff, spacious room & bathroom, clean. Had a golf course & golf clubs if guests wanted to play a Par 3 course--nice touch.
Stayed 2 nights in Oct 2017

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Wedding
1)Bad smell 2)Gaps around door and at bottom anything could gotten 3)not very clean 4)window was frosted unable to look out 5)very worn and outdated
Stayed 1 night in Sep 2017

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2017

4/10 Poor

Ronald

Disliked: Property conditions & facilities
It appeared there was only one other guest at the hotel and much of it appeared to be abandoned or under renovation. The remote didn't control the TV so we had to use the well hidden buttons under the set to operate it. The mini-fridge clattered all night. I would have unplugged it except there was no place to eat nearby so we had to keep food in the fridge. No Wifi in the room and no breakfast. The only good thing about it was a newly remodeled bathroom.
Stayed 1 night in Aug 2017