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Reviews of Residence Inn Houston The Woodlands / Lake Front Circle

3 out of 5
Residence Inn Houston The Woodlands / Lake Front Circle
1040 Lake Front Circle, The Woodlands, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 348 out of 533 reviews" "
Rating 8 - Good. 127 out of 533 reviews" "
Rating 6 - Okay. 28 out of 533 reviews" "
Rating 4 - Poor. 16 out of 533 reviews" "
Rating 2 - Terrible. 14 out of 533 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kylie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. The room was everything we needed for 2 adults and 4 kids. Extra plus that they had a gym and I was the only one using it 2 days in a row.
Stayed 1 night in Mar 2024

6/10 Okay

Eddie

Stayed 1 night in Mar 2024

8/10 Good

Gabriel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay long term
Stayed 2 nights in Feb 2024

10/10 Excellent

Ali

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024

8/10 Good

Erica

Liked: Staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

John F

Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time staying at this Residence in and the employees really made the difference. I was impressed with how customer centric and gracious they were. The customer appreciation activities they did were so nice and really made the trip more enjoyable than just a hotel stay I would absolutely stay there again every time I go to the woodlands
Stayed 2 nights in Feb 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Pretty run of the mill
We needed a place to stay to attend a family funeral. This location was close to the church and had enough space to fit 4 comfortably in 1 room. The only knock I had during our stay was the bed and the rude awakening we got from the garbage truck emptying the dumpster at 6:30AM, right outside of our window. I get that it’s not the fault of the hotel but annoying nonetheless. On the flip side, the staff was very friendly!
Stayed 2 nights in Feb 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and welcoming. The hotel is clean and rooms very well laid out. The breakfast was enough variety for me.
Stayed 5 nights in Jan 2024

8/10 Good

jason

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Spacious family get away.
Room was great and comfortable. Not sure why the AC thermostat did not work as well as it was still warm in the room when we lowered the temperature setting. Breakfast was good tasting. Hallways can use some vacuuming and minor touch-ups on the walls and wall paper. Other than that, we had a wonderful stay.
Stayed 1 night in Jan 2024

8/10 Good

William

Stayed 4 nights in Dec 2023

8/10 Good

Kristie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only downside is the hotel is very noisy with sounds of people walking on the floor above all night
Stayed 1 night in Dec 2023
Response from Frankie on Jan 3, 2024
Thank you for choosing stay at the Residence Inn. We appreciate your feedback. Hope to see you again.

8/10 Good

Taria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Frankie on Jan 2, 2024
Thank you for your feedback.

10/10 Excellent

Shalamar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Frankie on Jan 2, 2024
Thank you for your feedback.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting family for Christmas.
Stayed 3 nights in Dec 2023
Response from Frankie on Dec 21, 2023
Thank you for your feedback.

10/10 Excellent

Ronald, Richmondr

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a bit old but CLEAN and staff are FRIENDLY!!!
Stayed 2 nights in Dec 2023
Response from Frankie on Dec 18, 2023
Thank you for your feedback.

10/10 Excellent

Democrito Anton lll

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Farnkie on Dec 18, 2023
Thank you for your feedback.

8/10 Good

Azamat

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Frankie on Dec 18, 2023
Thank you for feedback.

10/10 Excellent

LeighAnn

Stayed 2 nights in Nov 2023
Response from Frankie on Dec 18, 2023
Thank you for your feedback.

8/10 Good

Kaneisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints
Stayed 1 night in Sep 2023
Response from Frankie on Nov 20, 2023
thank you for your feedback

8/10 Good

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Guest appreciation party on 10/30 was nice. Staff was great. Vanity faucet is on it’s last leg.
Stayed 4 nights in Oct 2023
Response from Frankie on Nov 20, 2023
Thank you for your feedback.

10/10 Excellent

Steven, APO

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Thank you to Patti who checked me in. Thank you to the lady who made the breakfast buffet and the evening buffets. Great room and services. I will be back.
Stayed 7 nights in Oct 2023
Response from Frankie on Nov 20, 2023
Thank you for your feedback.

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so helpful with our 6:15 AM arrival, and made everything SO easy! We really felt like it was a home away from home! Breakfast was amazing! We will ABSOLUTELY stay here again when we are back in The Woodlands!
Stayed 9 nights in Oct 2023
Response from Frankie on Oct 16, 2023
Thank you for your feedback.

10/10 Excellent

jason

Stayed 1 night in Oct 2023
Response from Frankie on Nov 20, 2023
Thank you for your feedback.

6/10 Okay

Melissa

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Clean, quiet hotel for a stay before medical procedure. Rooms and hotel is dated. Air conditioning is loud when it kicks on.
Stayed 1 night in Sep 2023
Response from Frankie on Sep 27, 2023
Thank you for your feedback. We do apologize for the loud A/C.

10/10 Excellent

Trisha

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was extremely friendly and helpful; easy check in & check out. The propery is very clean, the rooms are amazing, very comfortable and very spacious. Perfect location if you're going to be Cynthia Woods Pavilion.
Stayed 1 night in Sep 2023
Response from Frankie on Sep 25, 2023
Thank you for your feedback.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect for my needs.
Stayed 3 nights in Sep 2023
Response from Frankie Lovelady on Sep 14, 2023
Thank you for your feedback.

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Frankie on Sep 14, 2023
Thank you for your feedback.

10/10 Excellent

Markeyta

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply the best. Especially the separate living quarters with your own bathroom. Me and my BFF stayed here. We loved the fact that we both had king size beds with separate bathrooms. The full size kitchen was nice even though we didn’t use it. I’m definitely coming back. I looooovvvvvvvveee this place.
Stayed 4 nights in Aug 2023
Response from Frankie on Sep 5, 2023
Thank you for your feedback.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay to visit family
Stayed 2 nights in Aug 2023
Response from Frankie on Aug 25, 2023
Thank you for your feedback.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
It is quiet and close to our grandkids
Stayed 14 nights in Jul 2023
Response from Frankie on Aug 14, 2023
Thank you for your feedback

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
This place is very spacious with 2 bedrooms and a living room/kitchen. Kitchen fully stocked to cook. Very clean and staff nice
Stayed 1 night in Aug 2023
Response from Frankie on Aug 9, 2023
Thank you for your feedback.

10/10 Excellent

clayton

Business traveler
Liked: Amenities
Greeted when walked in by the front desk gentleman. He was super friendly and helpful. Made me feel welcome. Room was clean and spacious. Best thing was the A/C was already at a cool level when walked in. Will be staying there when I go back for sure. Thank you for a good experience.
Stayed 1 night in Aug 2023
Response from Frankie on Aug 9, 2023
Thank you for your feedback.

8/10 Good

Jason

Traveled with family
Liked: Staff & service
Not very comfy but a great location
Great location. Unfortunately, we had to wait for over an hour before the room was ready. It was around 5PM when we finally got into our room. Fridge was not emptied and we were missing a closet door. Bed was very uncomfortable. Other than that the stay was ok.
Stayed 1 night in Jul 2023
Response from Frankie on Aug 9, 2023
We apologize for the inconvenience of your room not being ready upon your arrival.

8/10 Good

andrea

Traveled with partner
the front desk staff was AMAZING - so friendly & helpful. the hotel needs an ice machine for its guests. the pool needs a good scrub down.
Stayed 4 nights in Jul 2023
Response from Farnkie on Jul 24, 2023
Thank you for your feedback

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love staying here when I visit The Woodlands. The room is always clean and comfortable. A quiet location but close to everything! Highly recommend!
Stayed 3 nights in Jun 2023
Response from Farnkie on Jul 24, 2023
Thank you for your feedback.

8/10 Good

RUEH HERNG

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet enclave close to shopping, though located at the back. Would hve been better if there is a proper walk path and road crossings to shopping centers right opposite the road
Stayed 1 night in Jun 2023
Response from Farnkie on Jul 24, 2023
Thank you for your feedback.

8/10 Good

FERNANDO

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
They never cleaned the room, despite me asking again and again.
Stayed 3 nights in May 2023
Response from Frankie on Jun 7, 2023
We hope that you will give us another chance to make up for our short comings. We appreciate your feedback.

10/10 Excellent

Deborah, New Braunfels

Liked: Cleanliness, staff & service, property conditions & facilities
We liked this hotel and appreciate too, that it’s dog friendly. Good to know for future trips.
Stayed 1 night in May 2023
Response from Frankie on Jun 7, 2023
Thank you for staying with us. Hope to see you back soon. We appreciate your feedback.

10/10 Excellent

allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really pleasant and friendly staff.
Stayed 6 nights in Apr 2023
Response from Frankie on Jun 7, 2023
Thanks for staying with us. We appreciate your feedback.

2/10 Terrible

Antonio Agustin

Disliked: Cleanliness, staff & service, property conditions & facilities
The bathroom was dirty, it had poop on the curtain and walls, I reported it in the lobby, I sent photos and they did nothing, I would never return.
Stayed 1 night in May 2023
Response from Frankie on Jun 7, 2023
We do apologize for the dirty room. We hope that you will give us a chance to make this up to you.

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, and accommodating front staff upon check-in
Stayed 1 night in May 2023
Response from Frankie on May 9, 2023
Thanks for staying with us. We hope to see you again soon.

10/10 Excellent

Lynne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone on staff at this property was helpful and friendly. We enjoyed our stay very much!
Response from Frankie on May 9, 2023
Thank for staying with us. We hope to see you again soon.

10/10 Excellent

JEWEL

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Business Stay!
Amazing hotel that was friendly, clean, and had lots of amenities. The wifi was strong and we had no issues.
Stayed 3 nights in Apr 2023
Response from Frankie on May 9, 2023
Thanks for staying with us. We hope to see you again soon.

6/10 Okay

Tina

Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Old
Its nice that they had 2 bedrooms but man that place needs serious updates furniture is worn out and gross looking. Like its in the woodlands and I can't believe it looked that crappy. Dressers raggedy and leaning and unstable. Just old! The pool was extremely old stuff peeling off walls. I was honestly very disappointed in the condition of the hotel. But I couldn't get a refund
Stayed 1 night in Mar 2023
Response from Frankie on May 9, 2023
Thank you for staying with us. We hope that you will give us a chance to make up for our shortcomings.

10/10 Excellent

Josie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Natalie

Stayed 1 night in Mar 2023
Response from Frankie on Mar 7, 2023
Thank you for your feedback.

10/10 Excellent

Belia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the small details, like pineapple in the water container that was in the lobby. So different and wonderful! Staff was super wonderful and the indoor pool was perfect. It was the perfect distance from everything we needed and it was so clean. The room itself was perfect for my family of 4. Will definitely be staying again.
Stayed 1 night in Feb 2023
Response from Frankie on Feb 28, 2023
Thank you for your feedback and hope to see you again in the future.

10/10 Excellent

Tazsa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Frankie on Feb 28, 2023
Thank you for your feed back. Hope to you choose to stay with us again.

10/10 Excellent

Cheryl

Stayed 2 nights in Feb 2023