Outdoor pool, sun loungers
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Reviews of Cleopatra Spa Hotel

4 out of 5
Cleopatra Spa Hotel
C/ Narcís Fors, 22, Lloret de Mar

Reviews

8.4

Very Good

Rating 10 - Excellent. 76 out of 176 reviews" "
Rating 8 - Good. 64 out of 176 reviews" "
Rating 6 - Okay. 21 out of 176 reviews" "
Rating 4 - Poor. 9 out of 176 reviews" "
Rating 2 - Terrible. 6 out of 176 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Martin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, within 5 minutes of downtown and all the shops and reaturatns. Only 10 minutes to the beach. The property is a bit old, but was alright for our usage.
Stayed 2 nights in Sep 2023
Response from M.G. - Costumer Service on Sep 12, 2023
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our convenient location, close to downtown and the beach. Our property has been in the care of the same dedicated family since 1968, and their commitment to providing a comfortable and enjoyable experience for our guests is a source of pride for us. While our property may have a bit of age, we're pleased to know that it served your needs well during your stay.The continuity of family ownership speaks to our commitment to maintaining the highest standards of hospitality and ensuring that our guests receive great value. Your comments are valuable to us as we continuously strive to enhance our guests' experience. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. If you have any other suggestions or specific feedback, please feel free to share. Thank you for choosing us!

10/10 Excellent

Krzysztof

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good choice. clean room, large bathroom, good food. Very nice reception, especially Elena.
Stayed 1 night in Sep 2023
Response from MTG - Costumer Service on Sep 10, 2023
Dear guest,Thanks for your review. We are glad to know that you ejoyed your stay specially the room, the food and the team service. We hope we can welcome you again in the future.Best regards.

10/10 Excellent

Alan

Stayed 2 nights in Oct 2022
Response from M.G. - Costumer Service on Dec 2, 2022
Dear Alan,Thank you for your time rating our hotel. We are glad that you enjoyed your stay.We hope to see you in the future again.Best regards and take care.

10/10 Excellent

Sarah

Stayed 1 night in Oct 2022
Response from M.G. - Costumer service on Oct 27, 2022
Dear Sarah,thanks for rating. We are glad that you enjoyed your stay at our hotel. Best regards.

4/10 Poor

Joshua, London

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2022

10/10 Excellent

Ellie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and bright and the hotel had a fun pool area. A perk was the availability of parking spaces to rent so we didn’t have to park far away.
Stayed 1 night in Jul 2022
Response from G. M. - Costumer service on Jul 28, 2022
Dear guest, We are glad to know that you enjoyed your stay at our hotel. Thanks for sharing your experience. Sincerly,

8/10 Good

Naggib

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modest clean hotel with friendly staff
Stayed 1 night in Aug 2021
Response from MTG on Aug 16, 2021
Dear guest, Thanks for your review. Best regards

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel text every box for me, the lobby and the reception staff or fabulous at check-in The room was spacious with a nice balcony, fridge and nice bathroom, comfortable beds and nice bedding. The pool area was very nice and chairs were comfortable. We had the breakfast buffet as well as the dinner. The staff in the restaurant works very hard to make everything absolutely perfect for you and the food is very nice and fresh, lots of fruit and many choices. I would most definitely recommend this hotel to anywayone! I told the manager that I gave this hotel 10 out of 10,! It was a quick walk from the bus station, lots of shopping close by and a quick walk to a beautiful beach.
Stayed 4 nights in Aug 2019
Response from M.G. - Costumer Service on Aug 20, 2019
Dear guest, thanks for your review and your comments. It is always a pleasure to have guests like you. We are very glad that you enjoy your holidays with us. Take care, Best regards

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very nice hotel with very friendly staff. Would Highly recommend the hotel
Stayed 4 nights in Jul 2019
Response from M.G. Costurmer Service on Jul 22, 2019
thanks for your review. we are glad that you enjoyed your stay at our hotel. We hope to see you again. best regards

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Ideal location
Great location in a nice part of lloret....short walk to centre with many cafes and restaurants available.Staff quite friendly and helpful and pool not overcrowded. No need to rush and grab a sun lounger as available all day. Breakfast was good with a wide choice of food even though the odd time the orange juice appeared to be watered down. Great to have a sauna and steam room available and WiFi was adequate....air conditioning included which other establishments charge extra for. Staff available for advice and help at all times even as we arrived in early hours. Altogether a great stay and would highly recommend the hotel. Staff member William was very helpful friendly and spoke great English.Will hope to return there in future.
Stayed 7 nights in Jun 2019
Response from M.G. - Costumer Service on Jul 11, 2019
Dear guest, we thank you for your review and we are glad to know that you enjoyed your stay. We will be very pleased to welcome you once again whenever you wish to visit us. Best regards,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location, very close to all the good parts of lloret de mar. the staff were very helpful and friendly! The food wasn’t the best but it was ok.
Stayed 7 nights in Jun 2019
Response from M.G. - Costumer Sevice on Jun 25, 2019
Thanks for your review. We are glad you enjoy your stay at our hotel. Our staff was very pleased to help you. Best regards.

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great Little Find
Great little find, the hotel is in the old Town and only 10 mins from the beach. The staff are friendly and helpful, superior room was a little small and the bed was quite uncomfortable. The whole hotel is clean, great pool only spoiled by smokers (not the hotel’s fault). Breakfast was good but very busy after 8:30.
Stayed 3 nights in Sep 2018

8/10 Good

Molly, Costa Brava

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kind and helpful staff and brilliant location
Me and my boyfriend stayed at the Cleopatra for 4 nights. The hotel itself is clean and lovely, the staff there spoke excellent English and were super helpful when we needed directions or suggested eating place etc, and the cleaning staff cleaned and tidied the rooms each day to a great standard. The pool was large with fountains and jets adding to it, and the Jacuzzi although it was not warm, was relaxing. The outside eating area was simple but nice and there was also a pool table that we used, however I think myself and my partner were the only ones to use it as we were the youngest there (18 & 20) whilst the vast majority of people were 40+. As for the location, it is central to almost everything and anything that there is to do in Llorett such as the main bus terminal which provides a direct bus to Barcelona City Centre (an hour), Waterworld (10 mins and the bus is free) and to different beaches across the coast. The town is really something, equipped with many different bars, clubs, restaurants and a beautiful beach. If I were to make a few changes to the Cleopatra, it would be to move the loungers more apart as they are arm to arm so you feel like you are a bit too close to others. Also, its a bit awkward as once you've settled on one side of the pool, the sun has moved across the sky and the high walls of the hotel and surrounding buildings shade where you are so you have to move to another side. Overall, the Cleopatra was a delight and I would stay there again.
Stayed 4 nights in Sep 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
I would not consider this hotel to be a 4 star in my opinion. Standard room was very standard and not what I was expecting. Staff were very helpful, polite and curtious and the pool area was just right for us.
Stayed 7 nights in Aug 2018
Response from M.G. Costumer experience on Aug 13, 2018
Dear guest, first of all we would like to thank you for spening sometime on your review, your comments are very important for us. About your comment, you are right, standard room are basic and the most economical room we have. We recommend to visit our site and take a look on our Premiu Room. We are glad you enjoy our pool área and our staff. Best regards,

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
3 Star!!!
Arrived at cleopatra spa hotel about a week ago and I’ll tell u straight, 3 STAR. Read a few reviews on tripadvisor and booking.com they seemed decent, let me assure you its not decent at all. The food was extremely limited, whoever said plentiful has obviously never been to a 4* before, the chicken was sooooo dry! If ur staying here limit yourselves to breakfast only, because you’ll regret it!!! ALSO THEY CHARGE €1.50 for a bottle of 500ml water at dinner n lunch! Cant bring your own beverages! Snatched away from u by the middle aged bald dude who seems to be everywhere (reception, bar, dinner hall, pool) not to mention he also tried charging us for ice on the last night when we got it free the whole week! Oh and why did we ask for ice? simply because there is no fridge or mini bar in the room, bit strange for a ‘4*’ ... This hotel is definitely not a spa hotel, it just about has a sauna and its ‘spa tub’ is a puny little hot tub in the corner separated from The communal pool, did not dare to go into it. The pool is nice and clean however dont let the pics fool you its very small bit cosy i suppose, google images = its all angles baby!! We booked a standard room it was very very very small, could hardly move around and thats coming from a small person!! Also dustbin cleaners will wake u at 5am every day with the noise of smashing glasses right outside the balcony! Breakfast and dinner breakfast buffet hours are very limited, breakfast finished at 10am. Wifi wa
Stayed 7 nights in Jul 2018

10/10 Excellent

Rhys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2018
Response from M.G. - customer relations department on Jul 31, 2018
Thank you for your review. Thanks for your visit and we are very pleased to know that you enjoy your stay at our hotel. Best regards.

10/10 Excellent

Gibby, Dundee,Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little gem
Just returned from a great holiday.hotel in a great location.place is spotless due to the hard working staff,always had a smile.drink at hotel not expensive. €9 for a bottle of wine with dinner.there were obviously many repeat guests staying .our room was right above the bar/pool area never had a problem with noise.will go back here.
Stayed 7 nights in Jun 2018
Response from G.M - Costumer Experience Department on Jun 17, 2018
Dear guest, Thanks for your take a moment to review your stay at our hotel. We will be very glad to welcome you again. Best regards,

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
. .
Stayed 5 nights in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprised
Booked last minute - and the family all said they would go back there. Great place, beach is a 10 minute walk. Loved it
Stayed 5 nights in Aug 2017

10/10 Excellent

Darrel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel. Great selection of food. Very friendly and helpful staff. Good sized rooms and lovely pool and spa area. Good location and close to beach.
Stayed 9 nights in Jun 2017

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel within close proximity to main strip
The hotel was very clean and nice. However the only let down was we were not allowed no guests in our room nor listen to music past 12pm. Very dissapointing
Stayed 5 nights in Jun 2017
Response from M.G. Costumer Satisfacction Dpt. on Jul 12, 2017
Dear guest, we are glad that you like and enjoyed your stay at our hotel. About your coment, and to be sure no inconvenience to the rest of all our guest, it is not allowed to let other people go to the rooms. We really take a lot of care of the silence during all the day and specially during the night time, so everyone can enjoy their hollidays. For the rest, we really apreciate your comments. Thanks.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Cosy hotel but unacceptable noisy rooms
The hotel itself is ran pretty much by the same teams day in day out, it's good to see familiar faces eveyday as you get to know the staff. The restaurant has a decent variety from day to day and the swimming pool facilities are also satisfactory although the location of the pool isn't the most fortunate in terms of shadowing at peak times for the sun but the beach is 5min away, there's no excuse not to get the tan you want. Our only negative comments are on the rooms, it was by far the worse experience we ever had, we were given an "upgrade" with a view to the swimming pool but unfortunately these rooms are extremely noisy at night, the waste trucks circulate on the streets behind the swimming pool late at night so they woke up us up every single day as did the drunks that walk through those streets when bars close. The soundproofing of the rooms is terrible to non existent some investment should be done here. The bang that the room door does when closing can wake up anyone in that same floor, the hotel could invest in soft stops to avoid doors banging in the middle of the night, there was a couple arguing in the corridor one night, you could hear everything, I could even hear the lift "ding" when people called it. It was a terrible experience and we did not manage to rest at all in the hotel bedroom, in fact we were so tired we had to take naps on the beach, which helped on the tan but does not rectify the unacceptable noise issue, which is a shame for such lovely hotel.
Stayed 5 nights in May 2017

10/10 Excellent

mary, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff. Very clean hotel and facilities
Close to beach shops and nightlife. Thoroughly enjoyable
Stayed 6 nights in May 2017
Response from M.G. Costumer Satisfacction Dpt. on Jul 12, 2017
Dear guest, We thank you for your comments and we are very glad to know that you enjoyed your stay at our hotel. We will be waiting for you in case you would like to come back in the future. Best regards.

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ben's stay
Good hotel, close to town centre and 10 mins walk to beach. Comfortable and clean rooms. Good was not great, little choice but that said I was able to find something to eat. Bar was reasonably priced for some drinks but water at 2€ a bottle when u can get 2-litres next door for 1€ is crazy.
Stayed 4 nights in May 2017

8/10 Good

Judes, NI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with great pool area
Great hotel. We had a room with 3 beds, good size and clean. Balcony looked out over the pool. Location was good, not too long of a walk to the beach where there were plenty of restaurants. Food in hotel was good too, they do a buffet so you have a few choices. Same at breakfast. Pool area was very nice, there wasn't a fight for beds each day (although that might have been the time of year that we went).
Response from Satisfaction dept. on Aug 5, 2017
Dear guest, We thank you for your comments and we are very glad to know that you enjoyed your stay at our hotel. We will be waiting for you in case you would like to come back in the future. Best regards.

8/10 Good

Marina , Moscow

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel,good location ,near to the beach.But it's hotel 3+, not 4 stars.

10/10 Excellent

José Luis

Liked: Cleanliness, staff & service
Stayed 9 nights in Oct 2023
Response from M.G. - Costumer Service on Dec 18, 2023
Apreciado Sr. José Luis,Agradecemos sinceramente su valoración. Nos alegra saber que disfrutó de tu estancia. ¡Esperamos verle de nuevo pronto!

4/10 Poor

Leferman

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities
Hotelul este curat dar in nici un caz de patru stele .Pe saitul lor oficial zic mult mai multe si cand te duci acolo nau mai nimic ex spațiul de joaca pentru copii... nici unul... este desființat de la covid si multe multe altele. Foarte dezamagită.
Stayed 3 nights in Oct 2023
Response from M.G. - Costumer Service on Dec 18, 2023
Regretăm profund că experiența dumneavoastră la hotelul nostru nu a fost pe măsura așteptărilor. Apreciem comentariile dumneavoastră și suntem dedicați să îmbunătățim serviciile noastre. Înțelegem dezamăgirea dvs. față de lipsa unor facilități din cauza restricțiilor legate de pandemia de COVID-19. Am adaptat operațiunile noastre pentru a asigura siguranța oaspeților și a angajaților noștri.Am dori să vă mulțumim pentru evidențierea acestor aspecte, deoarece ne oferă ocazia să ne îmbunătățim și să oferim un serviciu mai bun în viitor. Vom lua în considerare observațiile dumneavoastră pentru a evalua cum putem îmbogăți experiența oaspeților noștri. Dacă există ceva specific asupra căruia putem lucra pentru a compensa dezamăgirea dumneavoastră, vă rugăm să ne informați. Apreciem feedback-ul dumneavoastră și sperăm să putem recâștiga încrederea dumneavoastră într-o viitoare vizită. Vă mulțumim pentru înțelegere.

8/10 Good

Marlène

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bon séjour
Stayed 1 night in Oct 2023
Response from M.G. - Costumer Service on Dec 18, 2023
Chère famille Lopez, nous vous remercions de votre évaluation. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour en famille dans notre chambre communicante avec vos enfants. Nous sommes à votre disposition pour de futures visites et espérons vous accueillir à nouveau.

6/10 Okay

Maria Setefilla

Traveled with family
Liked: Cleanliness, staff & service, amenities
No tiene parking, es exterior y hay que abonar 20e dia
Stayed 3 nights in Oct 2023
Response from M.G. - Costumer Service on Nov 1, 2023
Distinguida Sra. Maria,Agradecemos que haya compartido su opinión sobre su reciente estancia en nuestro hotel. Lamentamos que el estacionamiento haya sido un inconveniente para usted.Si bien es cierto que nuestro hotel no cuenta con estacionamiento en el mismo edificio, el hotel dispone de plazas de parking a 20/dia en el edificio de enfrente (precio muy razonable teniendo en cuenta que en Lloret la media es de 25 sin posibilidad de mover el coche durante la estadía). La salida de este estacionamiento te lleva directamente a tan solo 10 metros de la entrada de nuestro hotel. Es un estacionamiento espacioso y conveniente, que brinda fácil acceso a nuestras instalaciones. Estamos en pleno centro de la ciudad, por lo que caminar es una opción cómoda y atractiva para explorar todo lo que la zona tiene para ofrecer.Esperamos que, a pesar de este pequeño inconveniente, haya disfrutado de su estancia. Si decide visitarnos nuevamente en el futuro, no dude en preguntar sobre otras opciones de estacionamiento gratuito pero bastante más lejanas y con gusto le brindaremos toda la información necesaria para hacer su estancia más cómoda.Esperamos que considere alojarse con nosotros nuevamente en el futuro y le agradecemos por sus comentarios.Atentamente,

4/10 Poor

Hubert

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Oct 2023
Response from M.G. - Costumer Service on Oct 30, 2023
Nous sommes profondément désolés que votre séjour parmi nous n'ait pas été à la hauteur de vos attentes. En tant qu'hôtel familial, notre priorité est de fournir des expériences exceptionnelles à nos clients, et nous sommes consternés de ne pas avoir réussi dans votre cas.Nous apprécions chaque commentaire de nos clients, car il nous donne l'opportunité de nous améliorer. Avec du recul, nous aurions aimé que vous ayez communiqué avec notre personnel pendant votre séjour pour aborder toute préoccupation que vous auriez pu avoir. Nous sommes toujours prêts à écouter et à prendre des mesures pour garantir une expérience plus satisfaisante.De plus, si vous étiez assez aimable pour nous envoyer un e-mail expliquant ce qui s'est passé, nous vous en serions très reconnaissants. Cela nous aiderait à mieux comprendre vos préoccupations et à prendre les mesures appropriées pour nous améliorer.Nous espérons que vous envisagerez de nous donner une autre chance à l'avenir pour démontrer que nous pouvons faire mieux. Nous apprécions vos commentaires et espérons avoir le plaisir de vous accueillir à nouveau pour surpasser vos attentes. Merci pour vos commentaires.

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Badezimmer hatt einen Whirlpool und wie der Schlafbereich sehr geräumig und hochwertig ausgestattet. Der SPA Bereich sowie der Pool haben mir ebenfalls sehr gut gefallen und waren kostenfrei. Die Küche ist auch zum empfehlen,die Auswahl und Qualität haben mir gefallen
Stayed 3 nights in Oct 2023
Response from M.G. - Costumer Service on Oct 30, 2023
Vielen Dank für Ihre hervorragende Bewertung und Ihr positives Feedback zu Ihrem Aufenthalt bei uns. Wir freuen uns sehr zu hören, dass Sie mit unserem geräumigen und hochwertig ausgestatteten Badezimmer und Schlafbereich zufrieden waren. Es ist großartig zu wissen, dass Ihnen unser SPA-Bereich und der Pool gut gefallen haben, und dass Sie die Auswahl und Qualität unserer Küche schätzen.Ihr Lob motiviert uns, weiterhin erstklassige Erlebnisse für unsere Gäste zu bieten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Vielen Dank für Ihre Bewertung!

10/10 Excellent

Antonela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hermoso hotel, estuvimos en la habitación Premium y nos la dejaron super chula para recibirnos. La bañera de hidromasaje es de buen tamaño y estaba todo impecable. Gracias!
Stayed 1 night in Oct 2023
Response from M.G. - Costumer Service on Oct 25, 2023
Gracias Antonela por compartir su experiencia. Estamos encantados de saber que disfrutaron de su estancia en nuestra habitación Premium y que la bañera de hidromasaje cumplió sus expectativas. Esperamos tener el placer de recibirles de nuevo en el futuro. ¡Gracias por su calificación de 10!

10/10 Excellent

Daniela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy Buena atención quede muy Contenta !!! El lugar super limpio la habitaciones super cómodas sin duda regresaría …. Muy recomendado
Stayed 3 nights in Oct 2023
Response from MTG - Costumer Service on Oct 20, 2023
Gracias Sra. Daniela por su valoración.Para nosotros será un placer poder recibirle de nuevo.Saludos cordiales,

10/10 Excellent

Mercedes

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena estancia,buen trato del personal de recepcion
Stayed 1 night in Oct 2023
Response from M.G. - Costumer Service on Oct 25, 2023
Gracias Sra. Mercedes por su comentario. Nos alegra saber que disfrutaron de su estancia y del trato de nuestro personal de recepción. Estaremos encantados de recibirles de nuevo en el futuro.Saludos cordiales,

8/10 Good

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from MTG - Costumer Service on Oct 20, 2023
Gracias por su valoración.Esperamos poder recibirle de nuevo en el futuro.Saludos cordiales,

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un établissement chaleureux à taille humaine
Atypique dans sa décoration, l'hôtel est bien équipé, proche du centre et de la plage. Tout le personnel est adorable et attentif à la clientèle. Le petit moins : le jacuzzi n'est pas chauffé. Le petit plus : la baignoire balnéo de la chambre est géniale.
Stayed 2 nights in Sep 2023
Response from MTG - Costumer Service on Oct 9, 2023
Merci beaucoup, Patrick, pour votre évaluation parfaite de 10/10 et vos commentaires détaillés. Nous sommes ravis que vous ayez apprécié notre décoration unique, notre emplacement pratique à proximité du centre et de la plage, ainsi que notre personnel attentionné.Nous regrettons que le jacuzzi n'ait pas répondu à vos attentes en termes de température. Il est possible qu'il ait été hors service si vous l'avez demandé à un moment où il n'était plus en service selon les horaires habituels.Nous sommes heureux que vous ayez apprécié la baignoire balnéo dans votre chambre. C'était un plaisir de vous avoir comme client, et nous espérons vous revoir bientôt pour une expérience encore meilleure.Cordialement

10/10 Excellent

Yves

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Établissement très propre personnel très à l'écoute et souriant très bon repas également
Stayed 2 nights in Oct 2023
Response from MTG - Costumer Service on Oct 9, 2023
Chere Yves, merci beaucoup pour votre évaluation de 5/5 ! Nous sommes ravis de savoir que vous avez apprécié notre établissement, notre personnel attentif et souriant, ainsi que notre délicieuse cuisine. Votre satisfaction est notre plus grande récompense. Nous espérons avoir le plaisir de vous accueillir à nouveau pour une expérience tout aussi agréable dans le futur. Merci de nous avoir choisis !

8/10 Good

Philippe

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from MTG - Costumer Service on Oct 9, 2023
Merci, Philippe, pour votre évaluation. Nous vous remercions d'avoir choisi notre établissement et espérons vous revoir bientôt. Cordialement.

10/10 Excellent

Susanne

Stayed 9 nights in Sep 2023
Response from MTG - Costumer Service on Sep 20, 2023
Vielen Dank für Ihre Bewertung Ihres Aufenthalts bei uns! Es freut uns zu hören, dass wir Ihren Erwartungen gerecht wurden und Sie eine zufriedenstellende Erfahrung hatten. Wir hoffen, Sie in der Zukunft erneut begrüßen zu dürfen und Ihre Erwartungen bei jedem Besuch weiterhin zu übertreffen. Ihre Unterstützung bedeutet uns sehr viel.

6/10 Okay

Josep

Liked: Cleanliness
Disliked: Property conditions & facilities
Correcto, pero decepcionante.
La habitación esta renovada y es correcta, pero el edificio es viejo y su conservación es deficiente. Incomoda que no hay unas espacio disponible para dejar el coche mientras haces el check in. Por otro lado el check out te lo solicitan que lo hagas a las 10:30, que creo que es insuficiente para un hotel vacacional o de week end. La piscina, el spa..., pequeño Correcto sin más.
Stayed 1 night in Sep 2023
Response from MTG - Costumer Service on Oct 1, 2023
Agradecemos sus comentarios detallados. Lamentamos los inconvenientes que experimentó. Tomaremos en cuenta sus sugerencias para mejorar la experiencia de nuestros huéspedes.

8/10 Good

Verónica

Stayed 1 night in Aug 2023
Response from MTG - Costumer Service on Sep 20, 2023
Gracias Verónica por valorar su estancia en nuestro hotel. Sus valoraciones y comentarios són muy importantes para nosotros en nuestro proceso de mejora contínua. Esperamos poder darles la bienvenida de nuevo en el futuro. Saludos cordiales.

8/10 Good

Nadege

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service
Hôtel bien dans l ensemble, les chambres avec le spa sont très bien par contre le petit frigo ne refroidissait vraiment pas du tout et j ai du le signaler 2 fois pour qui fassent le nécessaire. La piscine est froide , le jacuzzi et les saunas quand à eux sont top. La pension complète est très bien à tout les repas c étais assez bien diversifier il y avait du choix . Prévoyez par contre de la monnaie ou votre carte de paiement pour acheter de l eau ou votre boisson car cela n'est pas compris . les soirées musicales le soir autour de la piscine sont très sympathiques et le bar de l hôtel est top aussi.
Stayed 5 nights in Aug 2023
Response from M.G. - Costumer Service on Aug 17, 2023
Nous vous remercions de partager votre expérience avec nous ! Nous sommes ravis d'apprendre que dans l'ensemble, vous avez apprécié votre séjour et que les chambres avec hidromassage ont répondu à vos attentes. Nous regrettons les désagréments que vous avez rencontrés avec le réfrigérateur et nous vous remercions pour votre patience en nous en informant. Nous sommes heureux d'apprendre que vous avez apprécié le jacuzzi, les saunas et les soirées musicales près de la piscine. Nous sommes également satisfaits que notre offre en pension complète ait été diversifiée et vous ait plu.Nous prenons note de vos remarques concernant les boissons et souhaitons clarifier que, comme vous l'avez mentionné, les boissons ne sont pas incluses dans nos formules en pension. Cependant, nous sommes heureux d'apprendre que vous avez découvert notre bar et les options pour acheter des boissons selon vos préférences. Nous vous remercions pour vos commentaires et espérons avoir l'opportunité de vous accueillir à nouveau dans le futur. Nous vous remercions pour vos précieuses remarques et pour avoir choisi notre hôtel !Si vous avez d'autres questions ou avez besoin d'aide supplémentaire, n'hésitez pas à nous le faire savoir. Nous sommes à votre disposition pour vous aider

6/10 Okay

Nicole

Liked: Cleanliness
Es gab keine deutschen Mitarbeiter und die Massage war richtig teuer aber nicht so gut für dieseb preis
Stayed 8 nights in Jul 2023
Response from MTG - Costumer Service on Aug 9, 2023
Liebe Nicole,Es tut uns leid, dass du während deines Aufenthalts keine Gelegenheit hattest, unsere deutsche Empfangsleiterin kennenzulernen; sie ist stets bereit, ihren Landsleuten zu helfen. Bezüglich deiner Anmerkungen zum Massageerlebnis möchten wir betonen, dass unsere Masseurin eine hochqualifizierte Physiotherapeutin ist, die sogar in der Lage ist, Verspannungen und Muskelbeschwerden zu behandeln. Wir sind überrascht über deine Rückmeldung, da viele unserer Gäste das Massageerlebnis gerne wiederholen, sobald Termine verfügbar sind. Dennoch bedauern wir, dass das Massageerlebnis nicht vollständig deinen Erwartungen entsprochen hat. Deine Meinung ist uns sehr wichtig und hilft uns dabei, kontinuierlich zu verbessern. Nochmals vielen Dank, dass du deine Meinung mit uns geteilt hast!Mit freundlichen Grüßen,

10/10 Excellent

Stefano, Rancate

Liked: Staff & service, amenities, property conditions & facilities
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Stayed 6 nights in Aug 2023
Response from MTG - Costumer Service on Aug 9, 2023
Grazie per il tuo voto 5/5! Ti aspettiamo nuovamente!

6/10 Okay

Carlos

Liked: Cleanliness, staff & service
Carefull!! Be aware that full pension doesn't include drinks and they don't even offer water. So if you pay for meals included, you still have to pay 2.5 euros extra per person per meal for a small drink. And the parking is 20 euro a day
Stayed 5 nights in Jul 2023
Response from M.G. - Costumer Service on Jul 25, 2023
Thank you for sharing your feedback with us, it is important to know how we can improve. We apologize for any confusion regarding the drinks and parking charges. Indeed, our full pension package does not include drinks, but 2.50 for a 350ml Coca-Cola is a reasonable price if you walk around and check nearby restaurants.About our parking is one of the cheapest in town, and our guests really appreciate to be able to park so nearby. Anyway, thanks again for your review.

10/10 Excellent

Ju

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from M.G. - Costumer Service on Jul 25, 2023
Merci pour votre évaluation de 5 étoiles ! Nous sommes ravis que vous ayez apprécié votre séjour.

10/10 Excellent

Pedro

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Desde la llegada hasta la salida tuvimos un trato excepcional por parte de todo el equipo humano del hotel. Muchas gracias por hacernos pasar un fin de semana extraordinario. ¡Repetiremos seguro!
Stayed 1 night in Jun 2023
Response from M.G. - Costumer Service on Jul 25, 2023
Gracias Pedro por su magnifico comentario y compartir su experiencia públicamente.Nos encanta saber que el trato recibido ha sido excepcional. Transmitiremos sus comentarios a todo nuestro equipo.Estaremos encantados de tenerle de nuevo con nosotros cuando quieran.Saludos y hasta pronto.

8/10 Good

MANOELLA

Stayed 2 nights in Jun 2023
Response from M.G. - Costumer Service on Jul 25, 2023
Gracias Manoella por su valoración! Nos alegra que haya disfrutado de su estancia y que nos hayas dado tan magnífica puntuación. Un saludo.